- Table View
- List View
Change Rx for Healthcare: Your Prescription for Leading Change
by Keely KillpackEverywhere you look in healthcare, disruptive changes are emerging, yet the pressure to keep productivity up is ever-present. There are ways to minimize disruption and make adoption stick. Change Rx for Healthcare: Your Prescription for Leading Change showcases a case study of a large, transformational change implementing an electronic health record platform, as well as a collection of best-practice tools for leading through change or adopting change successfully. The author also includes hints on how to take learning and applying the contents to the next level and provides a detailed review of the science and profession of change adoption. This book will help any executive, physician, leader, consultant, project member, or change management professional become more familiar with the science of change and tools that make it faster and easier.
Change Without Pain: How Managers Can Overcome Initiative Overload, Organizational Chaos, and Employee Burnout
by Eric AbrahamsonChange or perish is a corporate truism, but so is its unhappy corollary: many companies change and perish. The process of change can tear an organization apart. Drawing on his research over ten years, the author suggests that companies alternate major change initiatives with carefully paced periods of smaller, organic change, using processes he calls tinkering and kludging (kludging is tinkering on a large scale). The result is dynamic stability, which allows change without fatal pain. Citing examples from General Electric to Barnesandnoble.com, the author describes dynamic stability as a process of continual but relatively small reconfigurations of existing practices and business models rather than the creation of new ones. As they tinker and kludge, successful companies would be wise to follow these four guidelines: reward shameless borrowing; appoint a chief memory officer who can help the company avoid making the same old mistakes; tinker and kludge internally before searching for solutions externally; and hire generalists, because generalists tend to be more adept at tinkering and kludging. As a paradigm of successful pacing, the author cites the efforts of Lou Gerstner at IBM, American Express Travel Related Services, and RJR Nabisco.
Change Your Business with NLP
by Lindsey AgnessTransform the way your business works. Neuro-Linguistic Programming (NLP) techniques can be applied to all business challenges. As a leader or manager in either the public or private sectors, whatever your industry or size of organisation, you can use NLP to improve your business by changing the mindsets of everyone you work with. When tailored for practical business application, NLP can help you to identify and deliver efficiencies, hold onto clients in the midst of increasing competition, improve morale and increase organisational performance and results. Change Your Business With NLP is the first genuinely practical guide for managers, showing how to use NLP techniques to overcome specific business problems. You will learn how to: Improve your results as a leader Build an exceptional team Manage change more effectively Change your organisation's culture Create more effective client and customer relationships Transform your presentation skills Increase the overall performance of your business Bestselling author Lindsey Agness, an international change management consultant and certified trainer of NLP, uses step-by-step techniques and a broad range of case studies to show you that NLP can deliver measurable results in business.
Change Your Career: Transitioning to the Nonprofit Sector: Shifting Your Focus from the Bottom Line to a Better World
by Laura Gassner Otting<p>How can you be certain that a new career is right for you? <i>Change Your Career: Transitioning to the Nonprofit Sector</i> contains all the vital information that professionals will need to figure out if a career in the non-profit sector is right for them, and if it is, how to make a seamless transition into this sector. Topics include: <p> <li>An overview of non-profits <li>Transferable skills <li>Searching for new jobs <li>Updating your resume <li>Real-life transition stories</li> </p>
Change Your Day, Not Your Life: A Realistic Guide to Sustained Motivation, More Productivity and the Art Of Working Well
by Andy CoreIncrease your employees'—and your own—productivity at work If you look out over today's workforce, you'll find millions of hard-working people who are overly tired, overly stressed, and less than enchanted with work. For organizations around the globe, this represents an incredible opportunity to improve productivity, talent retention, innovation, and overall profitability. The great paradox here is that when you take hard-working, responsible adults with a desire to succeed and a sense of responsibility and drop them into our demanding work culture, they tend to default to a way of life that sabotages their ability and best efforts to reach their goals. That's where author Andy Core comes in. Change Your Day, Not Your Life offers a proven strategy to help you become energized at work. This book is designed as a resource for work-life balance, a tool to help you increase productivity during the final two hours of work by up to 47 percent, content to fuel employee communication, and a curriculum that departments can use in weekly or monthly meetings to keep everyone working at their best. Author Andy Core is a credentialed, award-winning thought leader on increasing employee engagement, productivity, and wellness motivation; his talent lies in helping hard-working, conscientious adults thrive at work and in their personal lives Turn wasted hours into tasks accomplished by following the methods found in Change Your Day, Not Your Life.
Change Your Life: 10 steps to get what you want
by John BirdIf you wanted to be a successful chef you would read Gordon Ramsay's autobiography. He tells you how he became the successful cook and businessman he is today. His book provides you with a model of how he did it. Allen Carr's book does the same. It tells how he became a world-renowned therapist, helping millions of people to give up smoking. Change Your Life is for everyone else. Those who have the best will in the world, but never get round to using it. Those who start something, but don't finish it. Those who fail, and then fail again.Drawing on John Bird's own life experiences, this book outlines the mistakes he has made and the subsequent lessons he has learned along the way. Change Your Life is about getting lost, feeling self-pity, feeling a failure, disliking the world and oneself; and then climbing out of it. John Bird will teach you how to be a success.
Change Your Questions, Change Your Life Workbook: Master Your Mindset Using Question Thinking
by Marilee Adams Andrea F. LiptonBased on the bestseller Change Your Questions, Change Your Life, this workbook is a practical guide that helps readers ask the right questions for successful change. In the bestselling classic, Change Your Questions, Change Your Life, Dr. Marilee Adams introduces Question Thinking, which shows how you can change your questions and your mindset for the most successful outcomes. This workbook puts those original ideas into action and makes them easy to implement. In this workbook you get to choose an area of your life that you want to improve and then apply the principles and practices of Question Thinking to experience the benefits of this system firsthand. At the center of this work is the Choice Map, which helps you recognize the likely impact of the questions you ask. This book provides tools, warm-up exercises, somatic practices, and learning scenarios that bring the practical applications of Question Thinking into your professional and personal life. Thoroughly engaging, it includes how the Question Thinking protocols can help you switch from a controlling Judger Mindset to a flexible Learner mindset and learn how to facilitate more effective meetings and conversations. Although this workbook can serve as a companion to the bestselling book, it has been designed to stand on its own. In the book, the fable's hero undergoes a transformative journey by using Question Thinking, and this workbook helps readers undergo a similar transformation.
Change Your Questions, Change Your Life: 10 Powerful Tools for Life and Work
by Marilee G. Adams"Change Your Questions, Change Your Life" shows readers how to consistently choose the questions that can lead them to success, both personally and professionally.
Change Your Questions, Change Your Life: 12 Powerful Tools for Leadership, Coaching, and Life
by Marilee G. Adams Marshall GoldsmithNEW EDITION, EXPANDED AND UPDATED. Great Results Begin with Great Questions. In this new expanded edition of her classic international bestseller, Marilee Adams shows how the kinds of questions we ask shape our thinking and can be the root cause of many personal and organizational problems. She uses a highly instructive and entertaining story to show how to quickly recognize any undermining questions that pop into your mind--or out of your mouth--and reframe them to achieve amazingly positive and practical results. The third edition includes a new introduction and epilogue and two powerful new tools that show how Question Thinking can dramatically improve coaching and leadership. Based on Adams's decades of research and experience, this book can make a life-transforming difference--as it already has for many thousands of people around the world.
Change Your Questions, Change Your Life: 7 Powerful Tools for Life and Work
by Marilee G. Adams"Marilee Adams shows that the kind of questions you ask yourself can profoundly affect your self-esteem, relationships, and career. She introduces QuestionThinking an easy-to-use system for transforming thinking, action, and results. With new perspectives and alternatives, you can take powerful, practical steps to transform your work, your relationships, and your life." --from the book jacket
Change Your Space, Change Your Culture
by Rex Miller Mark Konchar Mabel CaseyThe fastest, easiest way to shift culture toward engagement and productivityChange Your Space, Change Your Culture is a guide to transforming business by rethinking the workplace. Written by a team of trail-blazing leaders, this book reveals the secrets of companies that discovered the power of culture and space. This insightful guide reveals what companies lose by viewing office space as something to manage or minimize. With practical tips and implementation details, the book helps the reader see that the workspace is, in fact, a crucial driver of productivity and morale.Change Your Space, Change Your Culture was born out of recent studies that expose truly outrageous "Oh, my God" realities:More than 70 percent of the workforce either hates their job or they are just going through the motions.Half of all office space is wasted.Those shattering facts exist because office space is generally regarded as "overhead" or "sunk cost." Most buildings today clearly communicate the low priority placed on people-friendly design. Poor workforce engagement is baked into the culture. This book provides guidance on turning this around, by rethinking and reshaping space to align with the way people work. Specifically, this book moves from the high-altitude view down to the details on how to:Discover the fastest, easiest and most cost-effective way to shift cultureAdd square footage by using space more effectivelyBoost employee engagement and vitality by the creative use of spaceLearn how space can become a powerful productivity toolWe all know that design, space, and flow have a powerful effect on the human psyche. Our homes, museums, sports arenas, places of worship, and even airport terminals reveal that. Environment can inspire dread or enthusiasm, distraction or focus, collaboration or isolation. That's why the office must be designed to inspire the desired culture and workflow - if it's not properly designed, no program, training or rules will be effective over time. Change Your Space, Change Your Culture is the practical guide to office space, the foundation of an engaging culture.
Change Your Thinking, Change Your Life: How to Unlock Your Full Potential for Success and Achievement
by Brian TracyA self-help guide offering tools for readers to transform patterns of thinking, discover potential and achieve personal and professional success. Brian Tracy offers a proven plan for transforming your life by changing the way you think about yourself and your potential. What you think has a profound effect on what you do and how you do it. But your thoughts aren&’t set in stone. Just like you can learn to ride a bike or play chess, you can also learn to control your thinking and control your life. Based on Tracy&’s thirty years of experience as a successful businessman and speaker, Change Your Thinking, Change Your Life presents twelve powerful principles that will help anyone get on the road to a better, more fulfilling professional and personal life. Each chapter offers inspirational stories, along with exercises that help you train yourself to think and act like the successful person you truly are. The principles in this book have helped millions of people take control of their thinking and make positive changes in their lives. And they can help you too. If you want to achieve wealth, happiness, and professional and personal fulfillment, all you have to do is Change Your Thinking, Change Your Life. &“Brian Tracy is the preeminent authority on showing you how to dramatically improve your life. Let him be your guide.&” —Robert G. Allen, #1 New York Times–bestselling author &“This book gives you a step-by-step system to transform your thinking about yourself and your potential, enabling you to achieve greater success in every area of your life.&” —Lee Iacocca, Chairman, Lee Iacocca & Associates
Change Your Thinking, Change Your Life: How to Unlock Your Full Potential for Success and Achievement
by Brian TracyA self-help guide offering tools for readers to transform patterns of thinking, discover potential and achieve personal and professional success. Brian Tracy offers a proven plan for transforming your life by changing the way you think about yourself and your potential. What you think has a profound effect on what you do and how you do it. But your thoughts aren&’t set in stone. Just like you can learn to ride a bike or play chess, you can also learn to control your thinking and control your life. Based on Tracy&’s thirty years of experience as a successful businessman and speaker, Change Your Thinking, Change Your Life presents twelve powerful principles that will help anyone get on the road to a better, more fulfilling professional and personal life. Each chapter offers inspirational stories, along with exercises that help you train yourself to think and act like the successful person you truly are. The principles in this book have helped millions of people take control of their thinking and make positive changes in their lives. And they can help you too. If you want to achieve wealth, happiness, and professional and personal fulfillment, all you have to do is Change Your Thinking, Change Your Life. &“Brian Tracy is the preeminent authority on showing you how to dramatically improve your life. Let him be your guide.&” —Robert G. Allen, #1 New York Times–bestselling author &“This book gives you a step-by-step system to transform your thinking about yourself and your potential, enabling you to achieve greater success in every area of your life.&” —Lee Iacocca, Chairman, Lee Iacocca & Associates
Change Your World Workbook: How Anyone, Anywhere Can Make a Difference
by John C. Maxwell Rob HoskinsTake action and start making an impact today right where you are.John Maxwell and Rob Hoskins have invested their lives as champions of change. Maxwell's organizations EQUIP and the John Maxwell Leadership Foundation have transformed communities by training more than five million leaders from literally every country in the world. Hoskins's One Hope has transformed the lives of more than one billion children and youth in 120 countries around the globe.Now, for the first time, these two leaders have partnered to write a book about how anyone, anywhere, can transform their world. Offering practical principles based on solid research and real-life experience, the authors teach how to recognize where and how to get started, who to recruit, when to mobilize people, what to do, how to communicate, and how to know when they've really hit the target. This accompanying workbook integrates the power of Maxwell's familiar and engaging leadership communication with the research-based international insights of Hoskins's and One Hope global experience.Transformation is within the reach of anyone who is willing to think, speak, and act in a way that values people and collaborates with them to bring about lasting positive change. This workbook will give them the tools to go through the steps, based on the trade book, to make that happen in their lives.
Change Your World: How Anyone, Anywhere Can Make A Difference
by John C. Maxwell Rob HoskinsWhatever the desire of your heart—better schools, better neighborhoods, more positive workplaces, more connected families, or more engaged communities—Change Your World will guide you through the entire process to take action and start making an impact today right where you are.You can bring about positive, lasting change in the world, and you don&’t have to be rich and famous or lead a big organization to do it.Global leadership and development icons John C. Maxwell and Rob Hoskins provide the inspiring and practical roadmap to get started being the change you want to see—in your community and beyond.For many of us, the world we live in feels broken, yet change is easier than we think. Learn from the firsthand experiences shared by the authors from their work helping to transform communities, businesses, and millions of lives around the world.In Change Your World, they show you how toIdentify your causeLive out the values that make a differenceBecome a catalyst for changeJoin the right team or recruit one of your ownWork together with others to make a differenceMeasure your impact and keep improvingYou&’ll not only be encouraged to make a difference based on the needs you see around you; you&’ll be equipped to take action and start making an impact today.
Change and Continuity: Canadian Political Economy in the New Millennium (Carleton Library Series #248)
by Carlo Fanelli Mark P. Thomas Leah F. Vosko Olena LyubchenkoIn a period characterized by growing social inequality, precarious work, the legacies of settler colonialism, and the emergence of new social movements, Change and Continuity presents innovative interdisciplinary research as a guide to understanding Canada's political economy and a contribution to progressive social change. Assessing the legacy of the Canadian political economy tradition – a broad body of social science research on power, inequality, and change in society – the essays in this volume offer insight into contemporary issues and chart new directions for future study. Chapters from both emerging and established scholars expand the boundaries of Canadian political economy research, seeking new understandings of the forces that shape society, the ensuing conflicts and contradictions, and the potential for social justice. Engaging with interconnected topics that include shifts in immigration policy, labour market restructuring, settler colonialism, the experiences of people with disabilities, and the revitalization of workers' movements, this collection builds upon and deepens critical analysis of Canadian society and considers its application to contexts beyond Canada. The latest in a series of related volumes on Canadian political economy, Change and Continuity explores the past, present, and potential futures of the discipline in a global context, offering insight into some of the most pressing issues of our time. Contributors include Greg Albo (York University), Hugh Armstrong (Carleton University), Pat Armstrong (York University), Simon Black (Brock University), Jacqueline Choiniere (York University), Wallace Clement (Carleton University), Tamara Daly (York University), Peter Graefe (McMaster University), Tobin LeBlanc Haley (Ryerson University), Rebecca Jane Hall (Queen's University), Stephen McBride (McMaster University), Suzanne Mills (McMaster University), Tanner Mirrlees (University of Ontario Institute of Technology), Stephanie Ross (McMaster University), Nandita Sharma (University of Hawaii at Manoa), Adrian Smith (Osgoode Hall Law School), Jim Stanford (Centre for Future Work), Steven Tufts (York University), Lesley J. Wood (York University).
Change and Continuity: Canadian Political Economy in the New Millennium (Carleton Library Series)
by Mark P. Thomas, Leah F. Vosko, Carlo Fanelli, and Olena LyubchenkoIn a period characterized by growing social inequality, precarious work, the legacies of settler colonialism, and the emergence of new social movements, Change and Continuity presents innovative interdisciplinary research as a guide to understanding Canada's political economy and a contribution to progressive social change. Assessing the legacy of the Canadian political economy tradition – a broad body of social science research on power, inequality, and change in society – the essays in this volume offer insight into contemporary issues and chart new directions for future study. Chapters from both emerging and established scholars expand the boundaries of Canadian political economy research, seeking new understandings of the forces that shape society, the ensuing conflicts and contradictions, and the potential for social justice. Engaging with interconnected topics that include shifts in immigration policy, labour market restructuring, settler colonialism, the experiences of people with disabilities, and the revitalization of workers' movements, this collection builds upon and deepens critical analysis of Canadian society and considers its application to contexts beyond Canada. The latest in a series of related volumes on Canadian political economy, Change and Continuity explores the past, present, and potential futures of the discipline in a global context, offering insight into some of the most pressing issues of our time.
Change and Development in Organisations: Towards Consciousness, Humanity and Innovation (Routledge Studies in Management, Organizations and Society)
by Ricardo ChivaDue to the increasing transformation and changes in the economy, society, technology, ecology or even human health, organisations and companies are or should be continuously changing in order to survive as they are open systems. This book illustrates both how organisations can transform or change and where the most cutting-edge and innovative organisations and companies are heading. Accordingly, the book is structured in two parts. The first part explores concepts associated with change and development such as innovation, organisational resilience and learning, and describes the latest trends and related research. The second part analyses the new organisation or company we are, it is to be hoped, heading for: a more conscious, compassionate, sustainable, innovative, trustful and humane organisation. The book reviews underlying ideas related to leadership, technology, trust and compassion and presents and analyses compassionate, sustainable and conscious organisations through an in-depth examination of their organisational and managerial characteristics, with particular emphasis on their human resource management practices and employee wellbeing. This volume is principally addressed to management and business students and researchers, as it offers a pedagogical review and analysis of the topics from the latest literature and research. At the same time, it provides highly topical and interesting ways forward for executives who want to transform their companies by introducing more conscious, humane and innovative approaches.
Change and Execute: How to Transform and Design Your Business for Sustained Success
by Kevin E. PhillipsThe business environment is changing at a faster rate than ever, with transformational shifts taking place in every industry and market in the world. These changes create increased risks for companies that remain complacent. However, they also generate opportunity for businesses willing to adapt and evolve. The key is transforming your organization to meet the demands of tomorrow. Change and Execute: How to Transform and Design Your Business for Sustained Success has been written to help you do just that. This book provides strategic insights, solutions, and direction that will empower you to improve your organization by providing definitive actions that will transform potential into productivity to generate sustained success. You are encouraged to use this book to transform your organization and take it to the next level! Features: Shares 10 changes that will have an enormous impact on the future of business over the next 10 years Highlights the importance of maximizing the value companies deliver to customers Shares the increased threats that are now present due to global competition Includes a fascinating case study on how the Golden State Warriors revolutionized the NBA and effectively draws parallels to how business has evolved in the 21st century Explains how changes in the workplace have shifted the perspective of the "traditional" employee Provides new characteristics and traits leaders need to be successful Examines how policies, processes, procedures, and performance have changed in the workplace Discusses actions companies must take to generate sustained results Describes the risks that are present when you are resistant to change
Change at Whirlpool Corp. (A)
by Gary Hamel Dorothy Leonard Jan W. RivkinIn 1998, the CEO of Whirlpool Corp. decides to change the company's strategy significantly to escape an increasingly unattractive "stalemate" in the appliance industry. The change he proposes involves a fundamental shift in the company's focus--from manufacturing to branding--and requires the development of altogether new organizational capabilities. Examines the full range of adjustments that the CEO must lead his management team to make throughout all the functions of Whirlpool. Distinguishes itself from other cases on strategic change by examining the challenge of change in a company that is not in crisis (yet).
Change by Design
by Tim BrownThe myth of innovation is that brilliant ideas leap fully formed from the minds of geniuses. In reality, most innovations are borne from rigor and discipline. Breakthrough ideas--whether for a new bicycle, an advertising campaign, a treatment plan for diabetes, or a program aimed at tackling the national obesity epidemic--emerge not by chance, but by studying and embracing the immediate challenges we encounter every day in our offices and homes, laboratories and hospitals, classrooms and conference rooms, and in all the spaces in between. We don't simply realize solutions; we design them. In this book Tim Brown, CEO of the celebrated innovation and design firm IDEO, introduces us to design thinking. Design is not just about creating elegant objects or beautifying the world around us. The best designers match necessity to utility, constraint to possibility, and need to demand. These design thinkers rely on rigorous observations of how we use spaces and the objects and services that occupy them; they discover patterns where others see complexity and confusion; they synthesize new ideas from seemingly disparate fragments; and they convert problems into opportunities. Design thinking is a method in which genius, in the end, is not required. Design thinking is valuable not just in so-called creative industries or for people tasked with designing products. Rather, it is often most powerful when applied to abstract, multifaceted problems: improving a guest experience at a hotel, encouraging bank customers to save more, or developing a compelling narrative for a public-service campaign. It has been used by organizations such as Nokia to rethink global gaming and by the Department of Energy to encourage conservation. Design thinking is now being applied to address a wide range of issues and concerns, from the delivery of clean drinking water in the developing world to improving the efficacy of airport security and microfinancing. This is not a book by designers for designers; this is a blueprint for creative leaders seeking to infuse design thinking--an approach for creative problem solving--into all facets of their organizations, products, or services to discover new alternatives for business and society as a whole. Written with imagination, humor, and vision, this vital and inspiring guide is essential reading for anyone confronting the challenges of today in order to create the opportunities of tomorrow.
Change by Design
by Tim BrownThe myth of innovation is that brilliant ideas leap fully formed from the minds of geniuses. In reality, most innovations are borne from rigor and discipline. Breakthrough ideas--whether for a new bicycle, an advertising campaign, a treatment plan for diabetes, or a program aimed at tackling the national obesity epidemic--emerge not by chance, but by studying and embracing the immediate challenges we encounter every day in our offices and homes, laboratories and hospitals, classrooms and conference rooms, and in all the spaces in between. We don't simply realize solutions; we design them.In this book Tim Brown, CEO of the celebrated innovation and design firm IDEO, introduces us to design thinking. Design is not just about creating elegant objects or beautifying the world around us. The best designers match necessity to utility, constraint to possibility, and need to demand. These design thinkers rely on rigorous observations of how we use spaces and the objects and services that occupy them; they discover patterns where others see complexity and confusion; they synthesize new ideas from seemingly disparate fragments; and they convert problems into opportunities. Design thinking is a method in which genius, in the end, is not required.Design thinking is valuable not just in so-called creative industries or for people tasked with designing products. Rather, it is often most powerful when applied to abstract, multifaceted problems: improving a guest experience at a hotel, encouraging bank customers to save more, or developing a compelling narrative for a public-service campaign. It has been used by organizations such as Nokia to rethink global gaming and by the Department of Energy to encourage conservation. Design thinking is now being applied to address a wide range of issues and concerns, from the delivery of clean drinking water in the developing world to improving the efficacy of airport security and microfinancing.This is not a book by designers for designers; this is a blueprint for creative leaders seeking to infuse design thinking--an approach for creative problem solving--into all facets of their organizations, products, or services to discover new alternatives for business and society as a whole. Written with imagination, humor, and vision, this vital and inspiring guide is essential reading for anyone confronting the challenges of today in order to create the opportunities of tomorrow.
Change by Design, Revised and Updated: How Design Thinking Transforms Organizations and Inspires Innovation
by Tim BrownThe subject of “design thinking” is the rage at business schools, throughout corporations, and increasingly in the popular press—due in large part to work of IDEO, a leading design firm, and its celebrated CEO, Tim Brown, who uses this book to show how the techniques and strategies of design belong at every level of business.The myth of innovation is that brilliant ideas leap fully formed from the minds of geniuses. The reality is that most innovations come from a process of rigorous examination through which great ideas are identified and developed before being realized as new offerings and capabilities. Change by Design explains design thinking, the collaborative process by which the designer’s sensibilities and methods are employed to match people’s needs, not only with what is technically feasible, but what is viable to the bottom line. Design thinking converts need into demand. It’s a human-centered approach to problem solving that helps people and organizations become more innovative and more creative. Introduced a decade ago, the concept of design thinking remains popular at business schools, throughout corporations, and increasingly in the popular press—due in large part to work of IDEO, the undisputed world leading strategy, innovation, and design firm headed by Tim Brown. As he makes clear in this visionary guide—now updated with addition material, including new case studies, and a new introduction—design thinking is not just applicable to so-called creative industries or people who work in the design field. It’s a methodology that has been used by organizations such as Kaiser Permanente, to increase the quality of patient care by re-examining the ways that their nurses manage shift change, or Kraft, to rethink supply chain management. Change by Design is not a book by designers for designers; it is a book for creative leaders seeking to infuse design thinking into every level of an organization, product, or service to drive new alternatives for business and society.