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Excellence in People Analytics: How to Use Workforce Data to Create Business Value
by David Green Jonathan FerrarEffectively and ethically leveraging people data to deliver real business value is what sets the best HR leaders and teams apart. Excellence in People Analytics provides business and human resources leaders with everything they need to know about creating value from people analytics.Written by two leading experts in the field, this practical guide outlines how to create sustainable business value with people analytics and develop a data-driven culture in HR. Most importantly, it allows HR professionals and business executives to translate their data into tangible actions to improve business performance. while navigating the rapidly evolving world of work. Full of practical tools and advice assembled around the Insight222 Nine Dimensions in People Analytics® model, this book demonstrates how to use people data to increase profits, improve staff retention and workplace productivity as well as develop individual employee experience. Featuring case studies from leading companies including Microsoft, HSBC, Syngenta, Capital One, Novartis, Bosch, Uber, Santander Brasil and American Eagle Outfitters®, Excellence in People Analytics is essential reading for all HR professionals needing to unlock the potential in their people data and gain competitive advantage
Excellence in Public Relations and Communication Management (Routledge Communication Series)
by James E. Grunig Larissa A. Grunig Jon White David M. Dozier William P. Ehling Fred C. RepperThis book is the initial volume coming out of the "excellence project"--a comprehensive research effort commissioned by the IABC (International Association of Business Communicators) Research Foundation. The purpose of this project was to answer two fundamental questions about public relations: What are the characteristics of an excellent communication department? How does excellent public relations make an organization more effective, and how much is that contribution worth economically? The research team began its work with a thorough review of the literature in public relations and related disciplines relevant to these questions. What started as a literature review, however, has ended in a general theory of public relations, one that integrates most of the wide range of ideas about, and practices of, communication management in organizations.
Excellence in Supply Chain Management (Routledge Focus on Management and Society)
by Balram Avittathur Debabrata GhoshRecent decades have witnessed an explosion in supply chain complexity. Very few firms have succeeded in building excellent supply chains and employing supply chain management (SCM) as a competitive advantage. For the ones which have developed enhanced supply chain design and process capabilities, their performance has far exceeded their competitors'. While for the vast majority of firms, SCM still remains a means of reducing costs and improving efficiency, for the excellent ones, SCM has turned into a source for value creation. What factors drive firms towards supply chain excellence? How can real differentiation be created through supply chains? Excellence in Supply Chain Management examines the characteristics and features of firms that excel in SCM.
Excellence in Warehouse Management
by Stuart EmmettWarehouses are often seen as a necessary evil: places that stop the flow of goods and thus increase costs without adding value. But the truth is that they have a critical part to play in supply chain management, and warehouse managers should be centrally involved in the strategic aspects of any business. Excellence in Warehouse Management covers everything you need to know to manage warehouse operations as part of a streamlined and holistic system, fine-tuned to serve the customer and drive the bottom-line. With thinking points, self-assessment exercises and case studies Stuart Emmett challenges you to consider your own operations in a new way, and plot a course into the future.
Excellence through Mind-Brain Development: The Secrets of World-Class Performers
by Harald S. Harung Frederick TravisEveryone seeks to attain excellence and happiness in their lives, yet world-class performance is rare. Research shows that education accounts for only 1 per cent of performance levels, work experience only 3 per cent, and age in adults 0 per cent. Dr Harald S. Harung and Dr Frederick Travis looked deeply and unearthed the secret of world-class performance: Excellence in any profession or activity depends on the single variable of high mind-brain development. By mind-brain development, the authors refer to a much more comprehensive transformation than what is commonly understood - they are talking about a sequence of fundamental shifts to new realities in the way our brain functions and in the way we look upon ourselves, others, and the world. For success, who we are is far more important than the knowledge, skills, and relationships we have and what we do - because with higher mind-brain development, our knowledge and skills become more useful, our relationships more enriching, and our actions more effective. As part of presenting the secrets of world-class performance, the book details the inspiring peak experiences that underlie top performance and how top performers have a more orderly, restfully alert, and economic brain than average performers. This research-based book will show you the many benefits of higher mind-brain development and how to effortlessly attain it.
Excellent Public Relations and Effective Organizations: A Study of Communication Management in Three Countries (Routledge Communication Series)
by James E. Grunig David M. DozierThis book is the final product of the "excellence project"--a comprehensive research effort commissioned by the International Association of Business Communicators (IABC) Research Foundation. Going well beyond any of the previously published reports on the Excellence study, this book contains many new statistical analyses of the survey data and more details from the case studies. Discussing theory and data related to several ongoing discussions in the communication profession, this book answers the following questions: *How can we show the value of public relations? *What is the value of relationships? *How do relationships affect reputation? *What does it mean to practice communication strategically? *How can we measure and evaluate the effects of public relations programs? *Should communication programs be integrated? *How does the new female majority in the profession affect communication Excellence? This book, as well as the research it reports, is the product of symmetrical communication and collaboration. As such, it is intended for scholars, applied researchers, students, and informed professionals who understand the value of research in developing a profession, such as public relations. Knowledge of quantitative and qualitative research methods will make it easier to understand the book; however, the results are interpreted in a way that makes the analyses understandable even to those with little or no knowledge of statistics and research methods.
Except-Africa: Remaking Development, Rethinking Power
by Emery RoeFirst Published in 2018. Routledge is an imprint of Taylor & Francis, an Informa company.
Exception Taken: How France Has Defied Hollywood's New World Order (Film and Culture Series)
by Jonathan BuchsbaumIn Exception Taken, Jonathan Buchsbaum examines the movements that have emerged in opposition to the homogenizing force of Hollywood in global filmmaking. While European cinema was entering a steady decline in the 1980s, France sought to strengthen support for its film industry under the new Mitterrand government. Over the following decades, the country lobbied partners in the European Economic Community to design strategies to protect the audiovisual industries and to resist cultural free-trade pressures in international trade agreements. These struggles to preserve the autonomy of national artistic prerogatives emboldened many countries to question the benefits of accelerated globalization.Led by the energetic minister of culture Jack Lang, France initiated a series of measures to support all sectors of the film industry. Lang introduced laws mandating that state and private television invest in the film industry, effectively replacing the revenue lost from a shrinking theatrical audience for French films. With the formation of the European Union in 1992, Europe passed a new treaty (Maastricht) that extended its legal purview to culture for the first time, setting up the dramatic confrontation over the General Agreement on Trade and Tariffs (GATT) in 1993. Pushed by France, the EU fought the United States over the idea that countries should preserve their right to regulate cultural activity as they saw fit. France and Canada then initiated a campaign to protect cultural diversity within UNESCO that led to the passage of the Convention on Cultural Diversity in 2005. As France pursued these efforts to protect cultural diversity beyond its borders, it also articulated "a certain idea of cinema" that did not simply defend a narrow vision of national cinema. France promoted both commercial cinema and art cinema, disproving announcements of the death of cinema.
Exceptional Customer Service
by Lisa Ford David McnairWhen the going's tough, companies that survive will be those that build the greatest loyalty-by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback. With new, updated examples from more than fifty companies-from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com-this book shows managers how to go from so-so service to amazing service. In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers. When businesses are fighting to survive, creating a great experience for customers isnit just important-it's essential.
Exceptional Customer Service 2nd Edition
by Lisa Ford David Mcnair William PerryIn today's market, customer service is a key competitive advantage. Learn to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers. When businesses are fighting to survive, creating a great experience for customers isn't just important - it's essential.
Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits
by Lisa FordWhen the going's tough, companies that survive will be those that build the greatest loyalty-by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.With new, updated examples from more than fifty companies-from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com-this book shows managers how to go from so-so service to amazing service.In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers.When businesses are fighting to survive, creating a great experience for customers isnit just important-it's essential.
Exceptional Leadership: 16 Critical Competencies for Healthcare Executives (ACHE Management Series)
by Carson F. Dye Andrew N. GarmanThere are good leaders, then there are exceptional leaders. Exceptional leaders use competencies and a set of professional and personal skills, knowledge, values, and traits that guide a leader’s performance. In an era of change and uncertainty in healthcare, it is crucial that leaders learn not only how to be exceptional, but also what makes an exceptional leader. <p><p>In this second edition of their best-selling book, the authors detail 16 competencies grouped in four cornerstone categories: Well-Cultivated Self-Awareness, Compelling Vision, A Real Way With People, and Masterful Execution. Each of the 16 competencies is explored in its own chapter to define the competency, provide examples and advice, and explain the common skill deficits that prevent its mastery. <p><p>New to this edition: <p>A feature case study at the beginning of the book and a supportive vignette within each competency chapter to provide practical and real-world application to each competency <p>Two mini-cases with discussion questions at the end of each competency chapter for further consideration and self-reflection <p>Six new chapters that demonstrate how to apply the book&;s concepts at both the individual and organizational levels <p>A new chapter on physician leadership that incorporates findings from interviews with industry leaders and provides a helpful road map for those transitioning into the physician executive role. <p><p>Through a clear and focused approach based on current research, this book provides a solid understanding of the tools needed by great leaders. Included in this book is a self-development plan and interview questions to apply the knowledge learned.
Exceptional Selling: How the Best Connect and Win in High Stakes Sales
by Jeff ThullPraise for Exceptional Selling "Thull's leading-edge thinking makes this book extraordinary. This straightforward guide to communicating across all cultures with credibility and respect will give you a significant competitive advantage in a complex and crowded global marketplace." Guenter Lauber, Vice President, Siemens Energy Rob Mancuso, Senior Vice President, Investors Financial Services Corp. "Thull has taken consultative and collaborative sales to new heights. The knowledge in this book is priceless. The trust and respect created by the diagnostic process is a must-have for success here in Asia and around the globe. It enables us to differentiate ourselves early and achieve long-lasting success." Tay Chong Siew, Major Customer Director, North Asia, BOC Gases "Having achieved exceptional success by working with Thull and implementing the strategy and process in his first two books, I'm astounded that his leading-edge thinking is captured in yet more detail in another brilliant book. The conversation examples of his powerful diagnostic approach will bring even greater success to our organization. Truly exceptional!" Alberto Chacin, Director of On Demand Services LAD, Oracle USA "Exceptional Selling is a dramatic departure from the vast majority of sales books. It scares me to see all the ways in which we can self-sabotage our sales opportunities-but that's only chapter one. Throughout the book, Thull describes compelling examples of how to succeed in a cluttered marketplace." Steven Rodriguez, Senior Vice President, Ceridian Corporation "Thull has again extended the concepts and thinking he developed in The Prime Solution and Mastering the Complex Sale. This is an essential read for anyone working to understand his customers in a complex world." Wayne Hutchinson, Vice President of SalesMarketing and Consulting, Shell Global Solutions International B.V.
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
by Micah Solomon Leonardo InghilleriWhat if you could protect your business against competitive inroads, once and for all?Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between.Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty.Soon, you'll be reaping the benefits of loyal customers who are:less sensitive to price competition,more forgiving of small glitches,and, ultimately, who are "walking billboards" happily promoting your brand.Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Exceptional Talent: How to Attract, Acquire and Retain the Very Best Employees
by Matt Alder Mervyn DinnenAttracting, hiring, developing and retaining the right people is crucial to an organization's success. The stakes have never been higher: a 2015 study by CAP suggests that the average cost of employee attrition is 20% of a mid-level employee's annual salary and up to 213% of a high-level executive's salary. In a business environment changing so rapidly that jobs which will be essential in 2020 don't even exist yet, Exceptional Talent examines how changes in technology, communication, and employee preferences are impacting the talent journey. It gives practical advice for how to build an effective recruitment and talent management strategy to meet the needs of the business today and prepare for the challenges of the future.Exceptional Talent covers how to build an authentic employer brand, explores new ways of sourcing candidates and explains how to use print, digital, social and mobile platforms to target the right people in the right way. Highlighting the impact of networks, relationships and referrals on talent acquisition, it also provides tools and techniques to create an efficient recruitment process, strategies for effective onboarding of new employees as well as practical advice and best practice case studies for retaining and engaging employees.
Exceptional: Build Your Personal Highlight Reel and Unlock Your Potential
by Daniel M. Cable"A bold new approach to improving your performance and deepening your purpose." —DANIEL H. PINK, #1 New York Times bestselling author of Drive, When, and To Sell Is HumanA Three-Step Process to Access and Activate Your Full PotentialImagine switching on the television to see a highlight reel of the best moments from your life. Like a professional athlete, with every clip you'd learn how to repeat past successes, pinpoint positive blind spots, and build confidence in your skills.In Exceptional, London Business School professor and expert social scientist Daniel M. Cable reveals how building your own personal highlight reel—a collection of positive memories about yourself from your network—is key to accessing your potential. Using the latest science and proven research behind best-self activation, his three-step process will help you improve your life by:• Focusing on what you do best• Crafting a life around your strengths• Increasing your confidence and resilienceCable has worked with tens of thousands of people to create their highlight reels and make the most of their gifts. The three-step process ultimately reveals how living up to your full potential can improve the relationships you value most and transform your mindset to one of possibility.Each of us can bring forth a version of ourself that is uniquely outstanding. It's a version of ourself that already exists—all we have to do is access it.• A practical book on how to create one's own human highlight reel, and then use that highlight reel to direct one to success, growth, happiness, and fulfillment in work and life based on scientific results• Great for readers interested in achieving self-improvement and a sense of purpose.• You'll love this book if you love books like Mindset: The New Psychology of Success by Carol S. Dweck, Presence: Bringing Your Boldest Self to Your Biggest Challenges by Amy Cuddy, and The Power of Habit: Why We Do What We Do in Life and Business by Charles Duhigg.Digital audio edition read by the author.
Exceptionalism and Industrialisation
by Leandro Prados de la EscosuraThis 2004 book explores the question of British exceptionalism in the period from the Glorious Revolution to the Congress of Vienna. Leading historians examine why Great Britain emerged from years of sustained competition with its European rivals in a discernible position of hegemony in the domains of naval power, empire, global commerce, agricultural efficiency, industrial production, fiscal capacity and advanced technology. They deal with Britain's unique path to industrial revolution and distinguish four themes on the interactions between its emergence as a great power and as the first industrial nation. First, they highlight growth and industrial change, the interconnections between agriculture, foreign trade and industrialisation. Second, they examine technological change and, especially, Britain's unusual inventiveness. Third, they study her institutions and their role in facilitating economic growth. Fourth and finally, they explore British military and naval supremacy, showing how this was achieved and how it contributed to Britain's economic supremacy.
Exceptionalism and the Politics of Counter-Terrorism: Liberty, Security and the War on Terror (Routledge Studies in Liberty and Security)
by Andrew W. NealThis book is an analysis and critique of the concepts of ‘exception’ and ‘exceptionalism’ in the context of the politics of liberty and security in the so-called ‘War on Terror’. Since the destruction of the World Trade Centre on September 11th 2001, a notable transformation has occurred in political discourse and practice. Politicians and commentators have frequently made the argument that the rules of the game have changed, that this is a new kind of war, and that exceptional times require exceptional measures. Under this discourse of exceptionalism, an array of measures have been put into practice, such as detention without trial, ‘extraordinary rendition’, derogations from human rights law, sanction or connivance in torture, the curtailment of civil liberties, and aggressive war against international law. Situating exceptionalism within the post-9/11 controversy about the relationship between liberty and security, this book argues that the problem of exceptionalism emerges from the limits and paradoxes of liberal democracy itself. It is a commentary and critique of both contemporary practices of exceptionalism and the critical debate that has formed in response. Through a detailed assessment of the key theoretical contributions to the debate, this book develops exceptionalism as a critical tool. It also engages with the problem of exceptionalism as a discursive claim, as a strategy, as a concept, as a theoretical problem and as a practice. This is the first book to capture the importance of the exceptionalism debate in a single volume, and will be of much interest to students of critical security studies, political philosophy, IR theory and sociology.
Excerpts from Interview with Jim Triandiflou, Founder of Ockham Technologies
by Noam WassermanDescribes the issues facing a founder-CEO regarding building a board, assembling an executive team, managing tension between co-founders, and outsourcing system development work. The abridged version does not include the introduction and final sections of the full case in order to give casewriting workshop participants practice writing those sections.
Exceso de equipaje: Por qué el turismo es un gran invento hasta que deja de serlo
by Pedro BravoUna serie de historias cruzadas sobre el turismo y su evolución en los últimos tiempos. De repente, en el país que presume de ser el mejor destino turístico del mundo ha surgido un movimiento de rechazo a su industria más próspera. Los españoles viajamos cada vez más pero también empezamos a darnos cuenta de los defectos que se ocultan al otro lado de la postal. ¿Qué ha pasado? ¿De dónde sale la turismofobia? ¿No estábamos todos de acuerdo en que el turismo era una actividad rentable, simpática y limpia? En todo el mundo, no solo en España, han surgido voces críticas y se han organizado protestas; la gente rechaza ver cómo su vida recibe el impacto de un negocio al que parece que se le permite todo. Un negocio que cambia, crece y se extiende a toda velocidad gracias a la tecnología y a las contradicciones de los territorios que lo sufren sin dejar de potenciarlo. El turismo genera empleo pero este es precario y estacional.El turismo aporta músculo a la macroeconomía pero afecta cada vez más el mercado de la vivienda. El turismo es una oportunidad para el encuentro pero puede devenir en invasión. Y, sí, es muy contaminante. ¿Cómo hemos llegado hasta aquí? ¿Cuáles son las claves del sector? ¿Cuáles son sus beneficios? ¿Cuánto turismo es suficiente y cuánto es demasiado? ¿Cómo nos afecta? ¿Se puede hacer de otra manera? ¿Se puede viajar de otro modo? De todo esto trata Exceso de equipaje, algo así como una guía turística por el negocio turístico.
Excess Baggage: Leveling the Load and Changing the Workplace (Critical Approaches in the Health Social Sciences Series)
by Ellen Rosskam Ray H EllingBased on groundbreaking research on the working conditions of airport check-in workers in two countries, a previously unstudied category of predominantly women workers, Ellen Rosskam describes a form of work characterized as modern-day Taylorism. An occupation greatly affected by new forms of work organization and management practices-caught in the throes of rapid change due to international competition, alliances, mergers, and the application of cost-efficiency strategies-check-in work has been undermined in recent years by the adverse effects of liberalization and technological change.By peeling away the veneer of glamour associated with airport check-in work, Rosskam reveals how changes in work organization in this sector have de-skilled, disempowered, and ultimately demoralized workers. In "Excess Baggage", weaving through the psychological distress, physical pain from musculoskeletal disorders, strain, and violence that check-in workers experience and describe in their own words, a picture emerges of a job perceived to be "safe," "clean," "glamour girl" work, but which is comparable to industrial workplaces that require heavy manual lifting, obligingly performed in skirts, dresses, and pretty little shoes.
Excess Capacity and Difficulty of Exit: Evidence from Japan’s Electronics Industry (SpringerBriefs in Economics)
by Peng Xu Sumio SaruyamaThis book provides cases and analyses of causes and consequences of difficulty in downsizing and exiting in the electronics industry during the “two lost decades” in Japan. Because of excess capacity in the industry, many electronics companies have been required for downsizing and exit since the 1990s. Exploiting corporate financial and segment datasets, it shows empirical evidence of misallocation of internal funds to “zombie” segments—intra-firm businesses suffering losses consecutively. The topics addressed in the book include the failure of Japanese corporate internal control systems, the lack of capital market pressure, employment protection, and misallocation of internal funds to businesses with few prospects. The last two decades indicate that the Japanese corporate governance systems have failed to resolve problems of excess capacity, as did US systems in the 1980s. Zombie lending is no more than one phase of the difficulty of downsizing and exit in response to excess capacity in the banking sector. Supported by both data analyses and rich anecdotal evidence, this book is highly recommended to readers who seek a convincing and comprehensive explanation of Japan's two lost decades from the points of view of difficulty in downsizing and exit. The authors’ analyses have implications not only for accelerating downsizing and exit in corporate Japan, but also for the world economy.
Excess Volatility and the Asset-Pricing Exchange Rate Model with Unobservable Fundamentals
by Lorenzo Giorgianni Leonardo BartoliniA report from the International Monetary Fund.
Excess Volatility in the Term Structure of Interest Rates, in Share Prices and in Eurozone Derivatives (BestMasters)
by Amia SantiniThe phenomenon of excess volatility in the context of share prices and of the term structure of interest rates has been documented by the existing literature, highlighting the limitations of traditional models of rational expectations and of reliance on the efficient market hypothesis. The data violates the bounds on volatility that are derived from them. Amia Santini studies the possible shortcomings of the methodologies used to uncover those inconsistencies, and the potential explanations of the observed phenomenon that can be considered in line with the rational expectation framework. She focuses on a relatively newer field of study: derivative instruments. Previous results of excess volatility, recovered with a worldwide focus, are presented and an empirical analysis is performed to assess whether a similar outcome would be obtained in the Eurozone market. The exploration of financial information that falls underneath the risk-neutral measure, such as derivative prices, reduces the importance of time-varying discount rates as a potential explanation of excess volatility. In fact, the martingale measure already incorporates all potential variation in risk premia, which is the main driver of changes in discount rates. This opens the door to different and innovative prospects, and specific attention is paid to a new model for investor behaviour, that of natural expectations.
Excessively Obsessed: Find your passion, build your business, learn your limits, love your life
by Natasha OakleyModern and practical business lessons from Natasha Oakley, co-founder of Monday Swimwear and The Pilates Class Do you have an idea for a business, but no clue where to start? Is there a product or service you're sure you could sell, if only you knew how to file the paperwork or fund the company or build the marketing plan? Do you have an inkling that you'll want to start a business one day - and you can't stop wondering if you have what it takes? Then you have come to the right place.In this empowering guide, Natasha gives an honest account of the blood, sweat and tears that goes into creating a successful business, from registering your company and opening a bank account, all the way to building your team and scaling for growth. Removing the glamour of #hustleculture and the illusion of how easy it might look on social media, Natasha will detail how she bartered jobs and co-founded Monday Swimwear in her living room with her best friend and grew that business (and others) to a multi-million dollar empire. And she will explain how, no matter what your idea, if you are Excessively Obsessed with it, you can do the same. In her book, she will show readers how to: - Harness your idea to create a viable business that has longevity- Know when to leave your job, how to fund your start-up and whether you need a business partner - Generate and grow a huge following - Build contacts when no one knows who you are- Rise above pressures of social media to use it powerfully and with purpose- Create work/life balance to avoid burnout and take care of yourself Excessively Obsessed is for anyone who has ever wondered: should I start my own business? (Spoiler alert: There's no right answer!) And whether you decide to get started tomorrow or give it more time, you'll close this book with a reignited sense of passion and purpose in your career. Through her own story, Natasha will inspire readers to tap into their own unique potential, because when you find your calling, it's worth becoming obsessed.