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How-to Guide for Team-Based Learning (IAMSE Manuals)
by Ruth E. Levine Patricia D. HudesThis volume provides step-by-step instruction in creating a Team-Based Learning (TBL) module or course. In clear and concise language, the authors describe the content and purpose of each component of a TBL instructional unit. Using the principle of backward design, they then outline the process for creating a TBL learning activity. Practical issues of implementation are reviewed including team formation, orientation, incentive structures, appeals and peer evaluation. The factors that might facilitate or sabotage success are provided as well with discussion of the importance of “buy-in” and organization, getting the right room, the challenge of moving from lecturer to facilitator, and the dangers of over-testing or providing an inadequate incentive structure. In the final chapter the authors provide resources and tips for developing the knowledge and skills to launch a TBL course or curriculum.
How. Por qué CÓMO hacemos las cosas significa tanto: Why How We Do Anything Means Everything
by Dov SeidmanYa no importa tanto lo que haces, eso ya no es un factor que te separa de los demás; ahora todo se trata de cómo haces lo que haces. Si lo que quieres es sobresalir, prosperar en un mundo cambiante, hiperconectado e hipertransparente, lee este libro y descubre CÓMO lograrlo. Con prólogo del ex presidente Bill Clinton. La saturación de información, la transparencia sin precedentes, la creciente interconexión y la interdependencia global están transformando dramáticamente el mundo de hoy, los negocios y nuestras vidas. Estamos en la era del comportamiento y las reglas del juego han cambiado fundamentalmente. La ventaja sostenible y el éxito duradero de las organizaciones y las personas dependen de la esfera del cómo, la nueva frontera de la conducta. Por casi dos décadas, la organización pionera de Dov Seiman, LRN, ha ayudado a algunas de las compañías más respetadas del mundo a construir culturas corporativas ganadoras y a inspirar un desempeño basado en principios. La visión única del mundo, de los negocios y del quehacer humano que tiene Seidman ha permitido que más de quince millones en el mundo hagan negocios en más de 120 países. En su maravilloso libro How, Dov Seidman comparte su visión única de CÓMO hacer las cosas define el futuro de las acciones; How es una obra para entender por qué cómo nos comportamos, lideramos, gobernamos, operamos, consumimos, engendramos nuestras relaciones y nos relacionamos con otros, importa actualmente más que nunca. Este revelador libro está dividido en cuatro partes: -Expone las fuerzas y los factores que han reestructurado fundamentalmente el mundo en el que las organizaciones operan y la gente se comporta, dándole un nuevo enfoque a los "cómo". -Provee marcos de referencia para ayudarte a entender esos "cómo" e implementarlos en formas poderosas y productivas. -Te ayuda a canalizar tus acciones y decisiones para prosperar en las realidades actuales. -Ilumina los sistemas de cómo la dinámica entre las personas conforman la cultura organizacional e introducen una nueva visión atrevida que guía la gobernanza individual.
How: Why How We Do Anything Means Everything
by Dov SeidmanThe flood of information, unprecedented transparency, increasing interconnectedness-and our global interde¬pendence-are dramatically reshaping today's world, the world of business, and our lives. We are in the Era of Behavior and the rules of the game have fundamentally changed. It is no longer what you do that matters most and sets you apart from others, but how you do what you do. Whats are commodities, easily duplicated or reverse-engineered. Sustainable advantage and enduring success for organizations and the people who work for them now lie in the realm of how, the new frontier of conduct. For almost two decades, Dov Seidman's pioneering organi¬zation, LRN, has helped some of the world's most respected companies build "do it right," winning cultures and inspire principled performance throughout their organizations. Seidman's distinct vision of the world, business, and human endeavor has helped enable more than 15 million people do¬ing business in more than 120 countries to outbehave the competition. In HOW: Why HOW We Do Anything Means Everything, Dov Seidman shares his unique approach with you. Now updated and expanded, HOW includes a new Fore¬word from President Bill Clinton and a new Preface from Dov Seidman on why how we behave, lead, govern, operate, consume, engender trust in our relationships, and relate to others matters more than ever and in ways it never has before. Through entertaining anecdotes, surprising case studies, cutting-edge research in a wide range of fields, and reveal¬ing interviews with a diverse group of leaders, business executives, experts, and everyday people on the front lines, this book explores how we think, how we behave, how we lead, and how we govern our institutions and ourselves to uncover the values-inspired "hows" of twenty-first-century success and significance. Divided into four comprehensive parts, this insightful book: Exposes the forces and factors that have fundamentally restructured the world in which organizations operate and their people conduct themselves, placing a new focus on their hows Provides frameworks to help you understand those hows and implement them in powerful and productive ways Helps you channel your actions and decisions in order to thrive uniquely within today's new realities Sheds light on the systems of how-the dynamics between people that shape organizational culture-andintroduces a bold new vision for leading and winning through self-governance The qualities that many once thought of as "soft"-values, trust, and reputation-are now the hard currency of success and the ultimate drivers of efficiency, performance, innova¬tion, and growth. With in-depth insights and practical advice, HOW will help you bring excellence and significance to your business endeavors- and your life-and refocus your efforts in powerful new ways. If you want to stand out, to thrive in our fast changing, hyper¬connected, and hypertransparent world, read this book and discover HOW.
Howard County Law Enforcement (Images of America)
by Tom Kelley Jon ZeckSince the 1880s, when a Howard County sheriff's deputy shot the mayor of Kokomo during the commission of a burglary, Howard County law enforcement officers have played an important role in the community's history. Police officers, deputies, and troopers cleared rowdies out of the junction neighborhood, walked downtown beats, rescued tornado survivors, quelled civil disturbances, cleaned up tragic accidents, and solved grisly murders. By the mid-1940s, a new generation of war veterans came home with a spirit of progress and experience in leadership. The foundation of compassion, perseverance, and integrity they established in Howard County law enforcement has defined their unswerving commitment to the safety of the community and to one another. Images of America: Howard County Law Enforcement tells their story.
Howard Dean's Prescription for Real Healthcare Reform
by Howard Dean Igor Volsky Faiz ShakirAmericans have pondered how to reform healthcare since the days of Harry Truman. But for most Americans, little has changed-except that healthcare costs have soared, health insurance companies have grown bigger and more oppressive to both doctors and patients, and today even those Americans who pay dearly for health insurance frequently find that their policies don't adequately cover them when they need their coverage most. In his bold new book, Howard Dean-the physician and former governor widely credited for reviving the Democratic Party after the 2004 elections-tells Americans what needs to be done to successfully reform healthcare. One key, he writes, is to offer Americans the option to participate in a public health insurance program, much like Medicare. In this straight-talking guide to overcoming today's healthcare crisis, Dean spells out: * What Obama's healthcare plan is all about * How other countries handle healthcare * Which special interests are standing in the way of progress and why * How healthcare reform will help American businesses prosper * Why Americans need choice-between private and public health insurance coverage Millions of Americans lack health insurance; millions more pay for coverage that doesn't protect them from serious illness; and the status quo leaves Americans at the mercy of corporate interests. This persuasive argument from a passionate political strategist shows Americans how to take back the healthcare reins.
Howard Dean's Prescription for Real Healthcare Reform: How We Can Achieve Affordable Medical Care for Every American and Make Our Jobs Safer
by Howard DeanHoward Dean--the physician and former governor widely credited with reviving the Democratic Party after the 2004 elections--brings his unique, no-nonsense perspective to the healthcare debate. At a time when healthcare reform finally is within reach, Howard Dean's Prescription for Real Healthcare Reform is a riveting call to action that explains both the obstacles to reform and what it will take to achieve real healthcare reform.
Howard Hughes: His Life and Madness
by Donald L. Barlett James B. SteeleThe life that inspired the major motion picture The Aviator, starring Leonardo DiCaprio and directed by Martin Scorsese. Howard Hughes has always fascinated the public with his mixture of secrecy, dashing lifestyle, and reclusiveness. This is the book that breaks through the image to get at the man. Originally published under the title Empire: The Life, Legend, and Madness of Howard Hughes.
Howard Schultz and Starbucks Coffee Company
by Nancy F. KoehnInvestigates the entrepreneur's strategic initiatives to develop a mass market for specialty coffee in the 1980s and 1990s. These initiatives included the development of premium products, rapid expansion of company-owned stores--each with attractive retail environments and responsive customer service--and, especially, the creation of a strong brand. Also devotes considerable attention to how Schultz built the Starbucks organization, examining the consistent emphasis that he and his colleagues placed on the company's relationship with its employees, how Schultz financed Starbucks' early expansion, how vertical integration ensured quality control, and how--strategically and operationally--the company managed its phenomenal domestic and international growth after 1993.
Howard Schultz: Building Starbucks Community (A)
by Andrew N. Mclean William W. GeorgeIn 2006, Howard Schultz reflects on his leadership at Starbucks in light of its continued growth plans. Provides information on the leadership development of the protagonist, tracing his youth and education, his early business career, his acquisition of Starbucks, and its subsequent massive growth. Raises questions about leadership styles, the role of a self-authored life story in leadership, and the qualities that attract, retain, and deploy complementary management talent.
Howard Schultz: Building Starbucks Community (B)
by William W. George Lance PierceSupplements the (A) case.
Hrad Technika
by Bradley R. Staats David M. UptonExamines a struggling IT outsourcing project from the perspective of the IT services provider--Hrad Technika. When used in conjunction with Tegan c.c.c. (9-609-038), it provides an opportunity to see both sides of the issue. When Hrad enters into a contract to create a new accounts payable system for Welsh toy distributor, Tegan, the outsourcing firm from the Czech Republic views the project as another step in its progression towards delivering higher value services. Unfortunately the project goes poorly, and Hrad is left with the decision of how to rescue the relationship and avoid a similar problem in the future. The case allows the examination of how to manage an outsourcing project and permits a general discussion about IT outsourcing.
Huawei Goes Global: Volume I: Made in China for the World (Palgrave Studies of Internationalization in Emerging Markets)
by Ilan Alon Christoph Lattemann Wenxian ZhangHuawei Goes Global provides a much-needed, comprehensive, and scholarly examination of the business environment and the striving global operations of China’s technology giant. With theoretical research, case studies, data analysis, and empirical studies, this two-volume work tells a fascinating story of internationalization in an emerging economy. As one of the most powerful Chinese companies in the global economy, the largest global telecommunications-equipment producer and a leading consumer-electronics manufacturer, Huawei is a great example of the globalization of the Chinese enterprises in the twenty-first century.In Volume I, scholars critically examine the rise of Huawei as a Chinese global enterprise from the political economy and public policy perspectives, as well as Huawei’s development strategies, innovations, and talent management. In Volume II, multiple authors carefully study the growth of Huawei from regional and geopolitical perspectives, and its corporate communication and crisis management. Within the framework of the trade conflicts between China and the US, controversies over economic sanctions, intellectual property disputes, and espionage and cyber security concerns, this groundbreaking work makes an important contribution to both academic literature and the ongoing public discourse on Huawei.Volume II is available here: https://www.palgrave.com/gp/book/9783030475789
Huawei Goes Global: Volume II: Regional, Geopolitical Perspectives and Crisis Management (Palgrave Studies of Internationalization in Emerging Markets)
by Ilan Alon Christoph Lattemann Wenxian ZhangHuawei Goes Global provides a much-needed, comprehensive, and scholarly examination of the business environment and the striving global operations of China’s technology giant. With theoretical research, case studies, data analysis, and empirical studies, this two-volume work tells a fascinating story of internationalization in an emerging economy. As one of the most powerful Chinese companies in the global economy, the largest global telecommunications-equipment producer and a leading consumer-electronics manufacturer, Huawei is a great example of the globalization of the Chinese enterprises in the twenty-first century. In Volume I, scholars critically examine the rise of Huawei as a Chinese global enterprise from the political economy and public policy perspectives, as well as Huawei’s development strategies, innovations, and talent management. In Volume II, multiple authors carefully study the growth of Huawei from regional and geopolitical perspectives, and its corporate communication and crisis management. Within the framework of the trade conflicts between China and the US, controversies over economic sanctions, intellectual-property disputes, and espionage and cyber security concerns, this groundbreaking work makes an important contribution to both academic literature and the ongoing public discourse on Huawei.Volume I is available here: https://www.palgrave.com/gp/book/9783030475635
Huawei Wisdom: Develop Strategy to Execution at Critical Moments
by Lan TaoThis book reviews the three life-and-death crisis moments that Huawei experienced during its growth and the major transformation process triggered by these crises. It describes in detail how Huawei thinks about future strategies at these critical moments and how to implement these strategies during its daily work. This book involves the content of corporate globalization strategy decision making, overseas marketing, change management, etc.This book is suitable for middle and senior managers of the enterprises facing difficulties in product development, market development, and business model transformation, especially in the information and communication industry, manufacturing, etc. And it helps to inspire researchers and students, consultants, and trainers who major in corporate transformation, strategic management, and international marketing.
Huawei: A Global Tech Giant in the Crossfire of a Digital Cold War
by William C. Kirby Billy Chan John P. McHughCase
Huawei: From Catching Up To Leading
by Xiaoying Dong Yanni Hu Mengling YanThrough in-depth case studies, this book seeks to reveal the secret of Huawei's rapid growth. The content of this book is rich and detailed. The authors combine first-hand interview data, including Huawei managers of many functional departments such as research and development, marketing, supply chain management, and human resources, as well as Huawei’s suppliers partners and competitors. This book analyzes the articles and speeches published by Huawei’s leader Ren Zhengfei since 1994 both in the public and internally and reference to various materials about Huawei including employee’s postings in the social media, news reports, research papers, books, etc. The book systematically describes the key elements of Huawei's strategy, corporate culture, organizational capabilities, and R&D innovation system and so on. The book also compared the differences between Huawei and Cisco in many subjects as leadership, culture, organization transformation and management capabilities. For whoever tries to understand Huawei, this book is an excellent reference book. In the companion book Cisco: Integration of Innovation and Operation, the author tells another growth path of technology company in America.
Huawei: Leadership, Culture, and Connectivity
by Tian Tao David De Cremer Wu ChunboThe inspirational business story of Huawei: how to grow from start up to world leader in two decades… With over 170,000 employees in more than 170 countries and regions, serving more than one-third of the world′s population, how does entrepreneur Ren Zhengfei manage a telcoms giant called Huawei? What is the secret to Huawei’s global success? In 1987, a 44-year-old man founded a telecom equipment-trading firm in Shenzhen, China, with start-up capital of $5,000. In 29 years, it grew to become the largest telecoms company in the world. This book goes behind the scenes to explore the story of what Ren Zhengfei did differently, how the company he started reached the top spot, and why Huawei is known as a "collective" and not a private company: Learn how this Chinese start up business became an international success Understand the business strategy, leadership skills and management philosophy of Huawei’s entrepreneurial founder Get tips, inspiration and motivation for your own business start-up. 14 years of meticulous research and 136 senior management and employee interviews reveal how Huawei′s international business success lies in its ability to transform the intellectual elite into a band of soldiers with the same set of values and resolve, while at the same time preventing a culture of subservience. This fascinating story provides a unique glimpse into the machinations of one of the world’s most powerful companies. "The company serves as an example for many Chinese entrepreneurs striving to go global, and also presents valuable lessons for Western companies striving to integrate Eastern and Western values and ways of looking at business." - Co-author David De Cremer, KPMG Professor of Management Studies at Cambridge Judge Business School
Huaxia: Building a U.S.-Style Dairy in China
by Tarun Khanna Nancy Hua Dai Juan MaIn 2015, Charles Shao, chairman of Huaxia, considered the alternatives to ensure sustainable growth of Huaxia and rebuild the overall health of China's dairy industry. He came to China in 2004 and set up Huaxia dairy farm with the goal to build a world-class dairy farm in China. In 2015, Huaxia had three farms in operation with approximately 20,000 cows (including 7,200 milking cows) and a daily production of 220 tons of raw milk. It sold most of its raw milk to top dairy brands in China while selling a small volume of dairy products under its own premium brand Wondermilk. Besides running his own dairy farms, Shao had been providing free training in dairy farm management to industry peers, developing a milk-traceability system, and setting up a consulting firm to offer dairy management services. Should he continue to invest in these initiatives that benefitted the whole industry or focus resources on growing his own business?
Huaxia: Building a U.S.-Style Dairy in China
by Tarun Khanna Nancy Hua Dai Juan MaIn 2015, Charles Shao, chairman of Huaxia, considered the alternatives to ensure sustainable growth of Huaxia and rebuild the overall health of China's dairy industry. He came to China in 2004 and set up Huaxia dairy farm with the goal to build a world-class dairy farm in China. In 2015, Huaxia had three farms in operation with about 20,000 cows (including 7,200 milking cows) and daily production of 220 tons of raw milk. It sold most of its raw milk to top dairy brands in China while selling a small volume of dairy products under its own premium brand Wondermilk. Besides running his own dairy farms, he had been providing free training in dairy farm management to industry peers, developing a milk-traceability system, and set up a consulting firm to offer dairy management services. Should he continue to invest in these initiatives that benefitted the whole industry or focus resources on growing his own business? <p><p> To understand the causes of the milk scandal in China, analyze the economics of Huaxia Dairy Farm, evaluate Huaxia's efforts to build the ecosystem, and discuss the growth alternatives.
Hub and Spoke, HealthCare Global, and Additional Focused Factory Models for Cancer Care
by Regina E. Herzlinger Amit Ghorawat Meera Krishnan Naiyya SaggiThis case compares and contrasts four different models for delivering cancer care in India and the US. Students are asked to select the best model in its alignment with the Six Forces in those two countries and Africa, to which one of the models is considering expansion, and intrinsic business characteristics. The Indian models are all focused factories, but one is a hub and spoke model, with a radiology hub and ambulatory spokes, while the other offers only ambulatory services. The U.S. models are all focused factory hospitals, one academic and the other a private, for-profit firm located on the grounds of teaching hospitals.
Hub-and-Spoke Cartels: Why They Form, How They Operate, and How to Prosecute Them
by Joseph E. Harrington Luke Garrod Matthew OlczakThe first comprehensive economic and legal analysis of hub-and-spoke cartels, with detailed case studies.A cartel forms when competitors conspire to limit competition through coordinated actions. Most cartels are composed exclusively of firms that would otherwise be in competition, but in a hub-and-spoke cartel, those competitors (&“spokes&”) conspire with the assistance of an upstream supplier or a downstream buyer (&“hub&”). This book provides the first comprehensive economic and legal analysis of hub-and-spoke cartels, explaining their formation and how they operate to create and sustain a collusive environment. Sixteen detailed case studies, including cases brought against toy manufacturer Hasbro and the Apple ebook case, illustrate the economic framework and legal strategies discussed. The authors identify three types of hub-and-spoke cartels: when an upstream firm facilitates downstream firms to coordinate on higher prices; when a downstream intermediary facilitates upstream suppliers to coordinate on higher prices; and when a downstream firm facilitates upstream suppliers to exclude a downstream rival. They devote a chapter to each type, discussing the formation, coordination, enforcement, efficacy, and prosecution of these cartels, and consider general lessons that can be drawn from the case studies. Finally, they present strategies for prosecuting hub-and-spoke collusion. The book is written to be accessible to both economists and lawyers, and is intended for both scholars and practitioners.
HubSpot and Motion AI: Chatbot-Enabled CRM
by Jill Avery Thomas SteenburghHubSpot, an inbound marketing, sales, and customer relationship management (CRM) software provider, announced that it had acquired Motion AI, a software platform that enabled companies to easily build and deploy chatbots, fueled by artificial intelligence, to interact with their customers. Before unleashing bot-building technology to its B2B customers, HubSpot first needed to develop some best practices for the use of chatbots for CRM. First, the team had to clearly assess the trade-offs between effectiveness and efficiency associated with the use of bots versus humans to create, nurture, and manage customer relationships. Second, they had to decide to what extent to anthropomorphize the chatbots. How human-like should they be? Was a conversational user interface (UI) the desired solution for B2B CRM or would a stripped down, more functional UI produce more efficiency for the customers who interacted with the bot? Historically, HubSpot had "practiced what it preached," using its own products to build its business. The team had to consider whether to use chatbots to nurture and service its own customer relationships and manage the effectiveness and efficiency of its sales funnel. Currently, a team of chat representatives worked with marketing to qualify and prime prospects for HubSpot's sales team. Could they and should they be replaced with chatbots? Was HubSpot ready for bots to become the face of its brand to its prospective customers?
HubSpot and Motion AI: Chatbot-Enabled CRM
by Jill Avery Thomas SteenburghHubSpot, an inbound marketing, sales, and customer relationship management (CRM) software provider, announced that it had acquired Motion AI, a software platform that enabled companies to easily build and deploy chatbots, fueled by artificial intelligence, to interact with their customers. Before unleashing bot-building technology to its B2B customers, HubSpot first needed to develop some best practices for the use of chatbots for CRM. First, the team had to clearly assess the trade-offs between effectiveness and efficiency associated with the use of bots versus humans to create, nurture, and manage customer relationships. Second, they had to decide to what extent to anthropomorphize the chatbots. How human-like should they be? Was a conversational user interface (UI) the desired solution for B2B CRM or would a stripped down, more functional UI produce more efficiency for the customers who interacted with the bot? Historically, HubSpot had "practiced what it preached," using its own products to build its business. The team had to consider whether to use chatbots to nurture and service its own customer relationships and manage the effectiveness and efficiency of its sales funnel. Currently, a team of chat representatives worked with marketing to qualify and prime prospects for HubSpot's sales team. Could they and should they be replaced with chatbots? Was HubSpot ready for bots to become the face of its brand to its prospective customers?
HubSpot: Inbound Marketing and Web 2.0
by Jill Avery Thomas Steenburgh Naseem DahodThe case 'HubSpot: Inbound Marketing and Web 2.0' introduces the concept of inbound marketing, pulling customer prospects toward a business through the use of Web 2.0 tools and applications like blogging, search engine optimization, and social media. Students follow the growth of HubSpot, an entrepreneurial venture which, in its quest for growth, faces significant challenges including: developing market segmentation and targeting strategies to decide which customer to serve and which to turn away, configuring pricing strategies to align with the value delivery stream customers experience, and determining whether inbound marketing programs can generate enough scale or whether traditional outbound marketing methods need to be employed to accelerate growth.