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Human Resource Management: Functions, Applications, and Skill Development
by Robert N. Lussier John R. HendonWritten for both HRM majors and non-majors, Human Resource Management: Functions, Applications, and Skill Development equips students with the skills they need to recruit, select, train, and develop employees. Best-selling authors Robert N. Lussier and John R. Hendon explore the important strategic functions that HRM plays in today′s organizations. A wide variety of applications and exercises keep readers engaged and help them practice skills they can use in their personal and professional lives. The Fourth Edition brings all chapters up to date according to the SHRM 2018 Curriculum Guidebook; expands coverage on topics such as diversity and inclusion, AI, employee engagement, and pay equity; and features 17 new case studies on a range of organizations, including Starbucks and its response to the COVID-19 pandemic. This title is accompanied by a complete teaching and learning package. Digital Option / Courseware SAGE Vantage is an intuitive digital platform that delivers this text’s content and course materials in a learning experience that offers auto-graded assignments and interactive multimedia tools, all carefully designed to ignite student engagement and drive critical thinking. Built with you and your students in mind, it offers simple course set-up and enables students to better prepare for class. Assignable Video with Assessment Assignable video (available with SAGE Vantage) is tied to learning objectives and curated exclusively for this text to bring concepts to life. Assignable Self-Assessments Assignable self-assessments (available with SAGE Vantage) allow students to engage with the material in a more meaningful way that supports learning. LMS Cartridge Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site.
Human Resource Management: Functions, Applications, and Skill Development
by Robert N. Lussier John R. HendonWhether your students are HRM or general management majors, Human Resource Management: Functions, Applications, and Skill Development will help them develop the skills they need to recruit, select, train, and develop talent. A wide variety of applications and experiential exercises keep students engaged and help them see the relevance of HR as they learn competencies they can apply in their personal and professional lives. In the updated Fifth Edition, bestselling authors Robert N. Lussier and John R. Hendon explore the important strategic function HR plays in today′s organization.
Human Resource Management: Functions, Applications, and Skill Development
by Robert N. Lussier John R. HendonWhether your students are HRM or general management majors, Human Resource Management: Functions, Applications, and Skill Development will help them develop the skills they need to recruit, select, train, and develop talent. A wide variety of applications and experiential exercises keep students engaged and help them see the relevance of HR as they learn competencies they can apply in their personal and professional lives. In the updated Fifth Edition, bestselling authors Robert N. Lussier and John R. Hendon explore the important strategic function HR plays in today′s organization.
Human Resource Management: Functions, Applications, and Skill Development 2nd Edition
by Robert N. Lussier John R. HendonHuman Resource Management: Functions, Applications, and Skill Development, Second Edition, featuring the 2013 Society for Human Resource Management (SHRM) Human Resource Curriculum Guide, explores important HRM concepts and functions with a strong emphasis on skill development, critical thinking, and application. In this fully-revised edition, all 210 required SHRM topics are noted within the chapter content as Robert N. Lussier and John Hendon prepare students to develop HRM skills they can use in their personal and professional lives. Students stay engaged through a wide variety of activities and tools that allow them to immediately apply HR functions and concepts.
Human Resource Management: Gaining a Competitive Advantage
by John R. Hollenbeck Raymond A. Noe Barry A. GerhartHuman Resource Management: Gaining a Competitive Advantage 12e offers comprehensive coverage of HRM concepts that teach students how to strategically overcome challenges and gain competitive advantage in the workplace. <P><P> Based on the authors’ diverse research, teaching and consulting experiences, this product has incredibly strong depth and breadth that is current in research and practice simply not found in other texts.
Human Resource Management: Gaining a Competitive Advantage
by Patrick Wright Barry Gerhart Raymond Noe John HollenbeckHuman Resource Management: Gaining a Competitive Advantage was developed to teach students how to strategically overcome challenges within organizations and gain a competitive advantage for their companies. All of the authors have won numerous teaching and prestigious research awards; this along with their teamwork and consulting experience delivers a learning program strong is depth and breadth and current in research and practice simply not found in other products.
Human Resource Management: Lehrbuch für Bachelor und Master
by Jens RowoldDas Lehrbuch richtet sich an Studierende der Wirtschaftswissenschaften (sowohl BA-Bereich (ausgewählte Kapitel) als auch MA-Bereich (alle Kapitel)). Das Lehrbuch bereitet BA- und MA-Studierende auf die Personalpraxis in Unternehmen vor. Schwerpunkt ist einerseits aktuelles, kritisch verdichtetes und wissenschaftlich gesichertes Wissen, andererseits die unmittelbare Verzahnung zur Praxis. Der Prozess sowie die Inhalte und Methoden erfolgreicher Personalarbeit werden vorgestellt. Dieser Prozess beginnt bei wichtigen Themen wie der Unternehmensstrategie und Marketing, bevor auf die klassischen Themen wie Personaleinsatzplanung, Personalauswahl, -entwicklung, -führung eingegangen wird. Als Meta-Themen, welche sich durch alle Elemente und Instrumente des Human Resource Managements ziehen, werden Kommunikation, Controlling, Organisationskultur sowie personalrelevante Charakteristika der Arbeit (z.B. Arbeitsanalyse) und von Mitarbeitern (z.B. stabile Personenmerkmale) vorgestellt. Wichtig für die Methodenkompetenz von Personalern sind die Themen Mitarbeiterbefragung und statistische Grundlagen.
Human Resource Management: Managing Employees For Competitive Advantage
by Gowan LepakThis book seeks to help students understand the dynamic and exciting environment of human resources (HR) management and the complex decisions that all managers must make when managing employees.
Human Resource Management: Managing Employees for Competitive Advantage
by Beverly J. DeMarr Mary Gowan Jannifer DavidFormerly published by Chicago Business Press, now published by Sage Human Resource Management: Managing Employees for Competitive Advantage, Fifth Edition offers a strategic framework—applicable across large and small organizations—to efficiently recognize and empower the right talent in a rapidly evolving business environment. Written in an accessible and engaging manner, authors Mary Gowan, Beverly DeMarr, and Jannifer David enable students to learn about the various practices and tools that can be used for effective employee management, as well as how to leverage them in different situations. This title is accompanied by a complete teaching and learning package. Learning Platform / Courseware Sage Vantage is an intuitive learning platform that integrates quality Sage textbook content with assignable multimedia activities and auto-graded assessments to drive student engagement and ensure accountability. Unparalleled in its ease of use and built for dynamic teaching and learning, Vantage offers customizable LMS integration and best-in-class support. It′s a learning platform you, and your students, will actually love. Assignable Video with Assessment Assignable video (available in Sage Vantage) is tied to learning objectives and curated exclusively for this text to bring concepts to life. LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site.
Human Resource Management: Managing Employees for Competitive Advantage
by Beverly J. DeMarr Mary Gowan Jannifer DavidFormerly published by Chicago Business Press, now published by Sage Human Resource Management: Managing Employees for Competitive Advantage, Fifth Edition offers a strategic framework—applicable across large and small organizations—to efficiently recognize and empower the right talent in a rapidly evolving business environment. Written in an accessible and engaging manner, authors Mary Gowan, Beverly DeMarr, and Jannifer David enable students to learn about the various practices and tools that can be used for effective employee management, as well as how to leverage them in different situations. This title is accompanied by a complete teaching and learning package. Learning Platform / Courseware Sage Vantage is an intuitive learning platform that integrates quality Sage textbook content with assignable multimedia activities and auto-graded assessments to drive student engagement and ensure accountability. Unparalleled in its ease of use and built for dynamic teaching and learning, Vantage offers customizable LMS integration and best-in-class support. It′s a learning platform you, and your students, will actually love. Assignable Video with Assessment Assignable video (available in Sage Vantage) is tied to learning objectives and curated exclusively for this text to bring concepts to life. LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site.
Human Resource Management: People and Organisations
by Stephen Taylor Carol WoodhamsHuman Resource Management: People and Organisations provides thorough coverage of key HR topics and their context to enable students to excel in their academic studies and begin a successful career as a people professional. Now fully updated for a third edition, Human Resource Management: People and Organisations covers everything from essential UK employment law and managing the employment relationship through to resourcing and workforce planning, employee engagement and reward management. There is also expert discussion on organisation design and development as well as advice on how to improve organisational performance. This edition now includes brand new chapters on people management in an international context, wellbeing at work and equity, diversity and inclusion This book is fully supported by a range of pedagogical features including learning outcomes to summarise the content that will be covered in each chapter and track progress, reflective activities to consolidate learning and further reading suggestions to aid wider engagement with areas of particular interest. Case studies throughout also help students understand how the theory applies in practice. It is ideal reading for anyone studying the CIPD Associate Diploma in People Management as well as those in the early stages of their career in HR.. Online resources include PowerPoint slides, a lecturer guide and annotated web links.
Human Resource Management: People and Performance (Routledge Revivals)
by Keith BradleyThis book was originally published in 1992. The skills shortage of the late 1980s demonstrated that managers need to support their corporate strategies with coherent policies for recruiting, developing and retaining people. While the recession has slowed the job market and caused some of these pressures to abate, they will reassert themselves with a vengeance when recovery comes: the demographic time bomb continues to tick. Putting the emphasis on people should not, however, be a reactive process – a skilled and motivated workforce is one of the most important productive assets which companies possess, whether in recession or not. Companies which are prepared to adopt more imaginative approaches to managing their human resource capital can unlock a major and unexploited source of long-term competitive edge. Recognising the competitive advantage in people – their contribution to productivity, the role of skills in strategic positioning, the opportunities in effective management training – brings human resources into the ambit of strategic management. This book will help managers and students alike explore beyond the traditional methods of human resource management and focus on leading-edge techniques which successfully incorporate the management of human resources into strategic planning.
Human Resource Management: People, Data, and Analytics
by Talya Bauer Berrin Erdogan David Caughlin Donald TruxilloHuman resources is rapidly evolving into a data-rich field but with big data comes big decisions. The best companies understand how to use data to make strategic workforce decisions and gain significant competitive advantage. Human Resource Management: People, Data, and Analytics by Talya Bauer, Berrin Erdogan, David Caughlin, and Donald Truxillo introduces students to the fundamentals of talent management with integrated coverage of data analytics and how they can be used to inform and support decisions about people in an organization. Features tied to SHRM competencies and data exercises give readers hands-on opportunities to practice the analytical and decision-making skills they need to excel in today’s job market. Engaging examples illustrate key HRM concepts and theories, which brings many traditional HRM topics concepts to life. Whether your students are future managers or future HR professionals, they will learn best practices for managing talent across the lifecycle in the changing workplace.
Human Resource Management: People, Data, and Analytics
by Talya Bauer Berrin Erdogan David Caughlin Donald TruxilloHuman resources is rapidly evolving into a data-rich field but with big data comes big decisions. The best companies understand how to use data to make strategic workforce decisions and gain significant competitive advantage. Human Resource Management: People, Data, and Analytics by Talya Bauer, Berrin Erdogan, David Caughlin, and Donald Truxillo introduces students to the fundamentals of talent management with integrated coverage of data analytics and how they can be used to inform and support decisions about people in an organization. Features tied to SHRM competencies and data exercises give readers hands-on opportunities to practice the analytical and decision-making skills they need to excel in today’s job market. Engaging examples illustrate key HRM concepts and theories, which brings many traditional HRM topics concepts to life. Whether your students are future managers or future HR professionals, they will learn best practices for managing talent across the lifecycle in the changing workplace.
Human Resource Management: People, Data, and Analytics
by Talya Bauer Berrin Erdogan Donald M. Truxillo David E. CaughlinHuman resources is rapidly evolving into a data-rich field but with big data comes big decisions. The best companies understand how to use data to make strategic workforce decisions and gain significant competitive advantage. Human Resource Management: People, Data, and Analytics, Second Edition introduces students to the fundamentals of talent management with integrated coverage of analytics in every chapter. Features tied to SHRM competencies and data exercises give students hands-on opportunities to practice the analytical and decision-making skills they need to excel in today’s job market. Whether your students are future managers or future HR professionals, they will learn best practices for managing talent across the lifecycle in the changing workplace. This title is accompanied by a complete teaching and learning package. Contact your Sage representative to request a demo. Learning Platform / Courseware Sage Vantage is an intuitive learning platform that integrates quality Sage textbook content with assignable multimedia activities and auto-graded assessments to drive student engagement and ensure accountability. Unparalleled in its ease of use and built for dynamic teaching and learning, Vantage offers customizable LMS integration and best-in-class support. It’s a learning platform you, and your students, will actually love. Learn more. Assignable Video with Assessment Assignable video (available in Sage Vantage) is tied to learning objectives and curated exclusively for this text to bring concepts to life. Watch a sample video now. LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Learn more.
Human Resource Management: People, Data, and Analytics
by Talya Bauer Berrin Erdogan Donald M. Truxillo David E. CaughlinHuman resources is rapidly evolving into a data-rich field but with big data comes big decisions. The best companies understand how to use data to make strategic workforce decisions and gain significant competitive advantage. Human Resource Management: People, Data, and Analytics, Second Edition introduces students to the fundamentals of talent management with integrated coverage of analytics in every chapter. Features tied to SHRM competencies and data exercises give students hands-on opportunities to practice the analytical and decision-making skills they need to excel in today’s job market. Whether your students are future managers or future HR professionals, they will learn best practices for managing talent across the lifecycle in the changing workplace. This title is accompanied by a complete teaching and learning package. Contact your Sage representative to request a demo. Learning Platform / Courseware Sage Vantage is an intuitive learning platform that integrates quality Sage textbook content with assignable multimedia activities and auto-graded assessments to drive student engagement and ensure accountability. Unparalleled in its ease of use and built for dynamic teaching and learning, Vantage offers customizable LMS integration and best-in-class support. It’s a learning platform you, and your students, will actually love. Learn more. Assignable Video with Assessment Assignable video (available in Sage Vantage) is tied to learning objectives and curated exclusively for this text to bring concepts to life. Watch a sample video now. LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Learn more.
Human Resource Management: Strategic and International Perspectives
by Jonathan Crawshaw Ann Davis Pawan BudhwarThis book is not available as an inspection copy. For more information contact your local sales representative. A comprehensive introduction to HRM for students who are new to the field, but who will be seeking employment in a global market, working with diverse colleagues and across international borders. Broken down into three parts covering Strategic Issues in HRM, HRM in Practice and HRM in Context, and weaving international and cross-cultural perspectives throughout, the text explores the ever-changing world of human resource management. The various theories, practices and debates that populate this field are examined, and the challenges and controversies that arise when theory meets practice are explored. The international dimension in all its aspects including cross-cultural working, diversity, equality and international business have been considered throughout. Practical learning features have been included to help students develop skills they can apply to their course and in graduate employment. In the new edition, the authors have further explored the international context for HRM, not just for multinational corporations but also for small businesses and not-for-profit organizations, with added analysis on the importance of recognizing that effective functioning of organizations is not simply measured by financial performance, but also by taking into account the broader social, economic and political contexts. International case studies covering emerging economies and specific ethical issues are included with each chapter containing two case studies - one short case mid-chapter and a longer end-of-chapter case, each of which has a set of accompanying questions for students to explore individually or in groups to broaden their learning. The book is supported by a SAGE Edge site, featuring a range of tools and resources for lecturers and students, including SAGE journal articles, PowerPoint slides, web and video links, interactive multiple choice questions, chapter specific podcasts and an instructor’s manual. Suitable for undergraduates and post-graduate students looking for a strategic and international perspective of HRM.
Human Resource Management: Strategic and International Perspectives
by Jonathan Crawshaw Ann Davis Pawan BudhwarThis book is not available as an inspection copy. For more information contact your local sales representative. A comprehensive introduction to HRM for students who are new to the field, but who will be seeking employment in a global market, working with diverse colleagues and across international borders. Broken down into three parts covering Strategic Issues in HRM, HRM in Practice and HRM in Context, and weaving international and cross-cultural perspectives throughout, the text explores the ever-changing world of human resource management. The various theories, practices and debates that populate this field are examined, and the challenges and controversies that arise when theory meets practice are explored. The international dimension in all its aspects including cross-cultural working, diversity, equality and international business have been considered throughout. Practical learning features have been included to help students develop skills they can apply to their course and in graduate employment. In the new edition, the authors have further explored the international context for HRM, not just for multinational corporations but also for small businesses and not-for-profit organizations, with added analysis on the importance of recognizing that effective functioning of organizations is not simply measured by financial performance, but also by taking into account the broader social, economic and political contexts. International case studies covering emerging economies and specific ethical issues are included with each chapter containing two case studies - one short case mid-chapter and a longer end-of-chapter case, each of which has a set of accompanying questions for students to explore individually or in groups to broaden their learning. The book is supported by a SAGE Edge site, featuring a range of tools and resources for lecturers and students, including SAGE journal articles, PowerPoint slides, web and video links, interactive multiple choice questions, chapter specific podcasts and an instructor’s manual. Suitable for undergraduates and post-graduate students looking for a strategic and international perspective of HRM.
Human Resource Management: Strategic and International Perspectives
by Jonathan Crawshaw Ann Davis Pawan BudhwarA comprehensive introduction to HRM for students who are new to the field, but who will be seeking employment in a global market, working with diverse colleagues and across international borders. Broken down into three parts covering Strategic Issues in HRM, HRM in Practice and HRM in Context, and weaving international and cross-cultural perspectives throughout, the text explores the ever-changing world of human resource management. The various theories, practices and debates that populate this field are examined, and the challenges and controversies that arise when theory meets practice are explored. The international dimensions of HRM, including cross-cultural working, diversity, equality and international business, have been considered throughout. Practical learning features have been included to help students develop skills they can apply to their course and in graduate employment. In the new edition, all chapters have been thoroughly updated and the authors have included an additional chapter on Digitization and Artificial Intelligence in HRM. The book is supported by a wide range of online resources and tools for both lecturers and students, including access to SAGE journal articles, chapter specific podcasts, SAGE video, PowerPoint slides, interactive multiple choice questions and SAGE Business Cases. Suitable for undergraduates and post-graduate students looking for a strategic and international perspective of HRM.
Human Resource Management: Strategic and International Perspectives
by Jonathan Crawshaw Ann Davis Pawan BudhwarA comprehensive introduction to HRM for students who are new to the field, but who will be seeking employment in a global market, working with diverse colleagues and across international borders. Broken down into three parts covering Strategic Issues in HRM, HRM in Practice and HRM in Context, and weaving international and cross-cultural perspectives throughout, the text explores the ever-changing world of human resource management. The various theories, practices and debates that populate this field are examined, and the challenges and controversies that arise when theory meets practice are explored. The international dimensions of HRM, including cross-cultural working, diversity, equality and international business, have been considered throughout. Practical learning features have been included to help students develop skills they can apply to their course and in graduate employment. In the new edition, all chapters have been thoroughly updated and the authors have included an additional chapter on Digitization and Artificial Intelligence in HRM. The book is supported by a wide range of online resources and tools for both lecturers and students, including access to SAGE journal articles, chapter specific podcasts, SAGE video, PowerPoint slides, interactive multiple choice questions and SAGE Business Cases. Suitable for undergraduates and post-graduate students looking for a strategic and international perspective of HRM.
Human Resource Management: Strategic and International Perspectives
by Jonathan Crawshaw Ann Davis Pawan BudhwarThis popular text treats international, strategic and contemporary issues as central to the study and practice of Human Resource Management. Its practical focus helps you develop the skills needed for the world of work, through learning features such as HRM in Practice, Developing Key Skills and Debating HRM. The fourth edition has been thoroughly updated and brings you: • Case studies which offer a link between theory and practical challenges in the international HR environment • A new chapter on Work-Related Mental Health and Wellbeing • Coverage of cutting-edge topics such as Diversity and Inclusion, Sustainability, Artificial Intelligence and Corporate Social Responsibility • NEW Future Insights and Considering Sustainability features Jonathan R. Crawshaw is Senior Lecturer (Associate Professor) and Director of Research for the Work and Organisation Department at Aston Business School, Aston University. Pawan Budhwar is the 50th Anniversary Professor of International HRM at Aston Business school. Ann Davis is Professor and Associate Dean for Academic Resourcing and Development at the University of Sydney Business School.
Human Resource Management: The Key Concepts (Routledge Key Guides)
by Keith Jackson Chris Rowley@text:A concise, jargon-free guide that covers the main practices and theories that constitute human resource management (HRM). The entries, defined and discussed by a range of international contributors, are drawn from following areas: Employee resourcing The management of employee rewards Developing employees Maintaining good employee relations Tackling emerging issues in the workplace @text:Fully cross-referenced, with suggestions for further reading throughout, this book is a valuable reference for students and professionals seeking to understanding more about the what, why and how of HRM.
Human Resource Management: The Public Service Perspective
by Nicholas P. Lovrich Elizabeth D. Fredericksen Stephanie L. Witt W. David PattonSound HRM practices matter--they are a sine qua non of effective governance in democratic government--equally so at the local, regional, state and national levels of government. The NASPAA (Network of Schools of Public Policy, Affairs, and Administration) accreditation standards demand critical competencies for public managers that are vital to human resource managers and supervisors at all levels. These competencies include: skills to lead and manage in public governance; to participate in and contribute to the policy process; to analyze, synthesize, think critically, solve problems and make decisions; to articulate and apply a public service perspective; and to communicate and interact productively with a diverse and changing workforce and citizenry. This second edition of Human Resource Management is designed specifically with these competencies in mind to: Introduce and explore the fundamental purposes of human resource management in the public service and consider the techniques used to accomplish these purposes Provide exercises to give students practice for their skills after being introduced to the theory, foundation, and practices of public and nonprofit sector HRM Facilitate instruction of the material by introducing important topics and issues with readings drawn from the professional literature Provide information and examples demonstrating the interrelatedness of many of the topics in public sector HRM and the trends shaping public and nonprofit management, especially diversity, ethics, and technology. Demonstrate and describe differences among HRM practices in public, for-profit and nonprofit organizations, and between the levels of government. Human Resource Management is organized to provide a thorough discussion of the subject matter with extensive references to relevant literature and useful teaching tools. Thus, students will consider the issues, purposes, and techniques of HRM and conceptualize how varied their roles are, or will be, whether a personnel specialist in a centralized system or a supervisor managing in one of the increasingly common decentralized systems. Each chapter includes a thorough review of the principles and practices of HRM (including the why and the how), selected readings, important themes, diverse examples, key terms, study questions, applied exercises, case studies, and examples of forms and processes would-be managers will encounter in their roles.
Human Resource Management: Theory and Practice
by R. C. Sharma Nipun SharmaThe book is a fine blend of concepts, theories, tools, techniques and contemporary practices in HRM. Supported by the authors' rich experience of over five decades in academics as well as in the corporate sector, the book covers all the essential topics of HRM starting from the fundamental concepts and issues related to acquiring of human resource to training, development, compensation and reward, employee relations, international HRM, technological changes, working environment, HR records, audit and research and more. In addition to serving the purpose of a textbook for students of Management courses, the book will also help professionals, corporate trainers and researchers. Key Features: Throws light on the recent developments in the field of Human resource management and suggests management strategies for the issues concerned. Embellished with rich pedagogical features and relevant case studies to enhance conceptual understanding. Additional chapters are available on technological changes, HR records, audit and research on the companion website.
Human Resource Practice
by Fiona Whiting Malcolm MartinHuman Resource Practice is a practical and accessible guide for students and anyone looking to gain a thorough understanding of HR, and is the definitive text for the CIPD's Level 3 Foundation Certificate in HR Practice. It covers all the core areas of HR including recruitment and selection, performance management, reward and learning and development (L&D) as well as providing students with the broader coverage of the business environment that they need to succeed including topics such as change management, organisational context and the legal background to employment.This fully updated 8th edition of Human Resource Practice now includes new discussion of job design, people analytics and employee mental health and is fully aligned to the new CIPD foundation syllabus. Reflective practice questions, case studies and explore further boxes throughout encourage students to think critically about the content and understand how it applies in practice in the workplace. Most importantly, this book contains a dedicated chapter on personal effectiveness to ensure that students develop all the skills they need for a successful career in HR such as presentation and communication skills, empathy, resilience and guidance on how to handle difficult conversations. Online resources include an instructor's manual, lecture slides and annotated web links.