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Humanity Works: Merging Technologies and People for the Workforce of the Future (Kogan Page Inspire)
by Alexandra LevitThe professional landscape is transforming, and the only way to maintain competitive advantage is to maximize the unique skills of your workforce. In Humanity Works, bestselling author, global workplace consultant and futurist Alexandra Levit provides a guide to making the most of the human traits of creativity, judgement, problem solving and interpersonal sensitivity. Revealing what the 'robot takeover' will really look like, how talent and machines can work side by side and how you can make organizational structures more agile and innovation focused, this book will prepare you to lead organizations of the future.Humanity Works doesn't just explain the fascinating trends of the future of work; it condenses cutting-edge academic and business thinking to show what you can do about the future right now. Original, real-life case studies including Nestle, The Washington Post, Deloitte, and Pepsi combined with exercises and workplace tools will equip you for staying innovative and successful in the wake of major workplace disruption. Everything hinges on capturing the human edge in your organization.
Humanity and Nature in Economic Thought: Searching for the Organic Origins of the Economy (Routledge Studies in the History of Economics)
by Gábor BíróHumanity and Nature in Economic Thought: Searching for the Organic Origins of the Economy argues that organic elements seen as incompatible with rational homo economicus have been left out of, or downplayed in, mainstream histories of economic thought. The chapters show that organic aspects (that is, aspects related to sensitive, cognitive or social human qualities) were present in the economic ideas of a wide range of important thinkers including Hume, Smith, Malthus, Mill, Marshall, Keynes, Hayek and the Polanyi brothers. Moreover, the contributors to this thought-provoking volume reveal in turn that these aspects were crucial to how these key figures thought about the economy. This stimulating collection of essays will be of interest to advanced students and scholars of the history of economic thought, economic philosophy, heterodox economics, moral philosophy and intellectual history.
Humanity in Healthcare: The Heart and Soul of Medicine
by Peter BarrittThe impressive progress of medical science over the nineteenth and twentieth centuries has tended to overshadow the art of caring for the patient and their families. This book aims to restore the balance by examining practical ways in which the arts can help health professionals to understand the experience of suffering and illness. Written by a family physician with 25 years experience, Humanity in Healthcare offers a broad perspective on the potential contribution of the arts toward fostering a humane approach to the care of those who are ill or suffering. It refers to a wide range of literature from prose and poetry, sociology, history, philosophy, politics, religion and spirituality. This book is an invaluable resource for all medical and healthcare professionals as well as students of the medical humanities.
Humanizing Big Data
by Colin StrongBig data raises more questions than it answers, particularly for those organizations struggling to deal with what has become an overwhelming deluge of data. It can offer marketers more than simple tactical predictive analytics, but organizations need a bigger picture, one that generates some real insight into human behaviour, to drive consumer strategy rather than just better targeting techniques. Humanizing Big Data guides marketing managers, brand managers, strategists and senior executives on how to use big data strategically to redefine customer relationships for better customer engagement and an improved bottom line. Humanizing Big Data provides a detailed understanding of the way to approach and think about the challenges and opportunities of big data, enabling any brand to realize the value of their current and future data assets. First it explores the 'nuts and bolts' of data analytics and the way in which the current big data agenda is in danger of losing credibility by paying insufficient attention to what are often fundamental tenets in any form of analysis. Next it sets out a manifesto for a smart data approach, drawing on an intelligent and big picture view of data analytics that addresses the strategic business challenges that businesses face. Finally it explores the way in which datafication is changing the nature of the relationship between brands and consumers and why this calls for new forms of analytics to support rapidly emerging new business models. After reading this book, any brand should be in a position to make a step change in the value they derive from their data assets.
Humanizing Business: What Humanities Can Say to Business (Issues in Business Ethics #53)
by R. Edward Freeman Michel Dion Sergiy D. DmytriyevThis book is about humanizing business. In contrast to the mainstream modern management and leadership literature, this book provides distinctly humane perspectives on business. The volume travels outside the world of business to explore what Humanities – such as Philosophy, History, Literature, Creative Arts, and Cultural Studies – can offer to business. Renowned scholars from different Humanities disciplines, as well as management researchers exploring the heritage of Humanities, convey what it actually means to make business more humane. The book strives to humanize business. It aims to show that it is not people who have to suppress their human feelings, aspirations, and beliefs when they are at their workplaces, but it is business itself that needs to be redefined by the human norms of human beings. Companies should care about their employees and other stakeholders letting them be themselves, i.e. be human, at work and beyond. The book will be of interest to management scholars across various business disciplines. It can also be used as teaching material in the classroom with MBA students, especially in Business Ethics, Business and Society, Sustainability, Organizational Behavior, Human Resource Management and other management courses. The volume will also be of interest to scholars that work in different Humanities fields and whose interests span organizations, management, and business. Finally, many practitioners in the business world, especially those in managerial and leadership positions, will find the book both thought-provoking and useful for them as well.Chapter 37 is available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.
Humanizing Human Capital: Invest in Your People for Optimal Business Returns
by Stela Lupushor Solange CharasThe work world is changing faster than ever before. Adapting to this new reality without a significant interruption in results is increasingly a top priority for all businesses. The key to thriving through disruption is understanding and practicing human capital strategies that will drive enterprise performance and value-creation. In Humanizing Human Capital, renowned business thought leaders Solange Charas, PhD, and Stela Lupushor reframe traditional HR practices into a future-forward strategy to optimize human capital. Charas and Lupushor shift decision-making about people from a gut sense to an evidence-based approach—a critical and much-needed departure from the cross-your-fingers-and-hope-for-the-best approach of most traditional HR programs today. Humanizing Human Capital reveals a step-by-step method to apply analytics approaches to human capital while anticipating inevitable changes in the workforce landscape. This will enable human capital professionals to generate positive outcomes for all stakeholders and allow management to make decisions that work for the entire enterprise. With this book&’s comparison of &“traditional&” with the &“future-forward&” approach to human capital management, case studies, real-world situations, and 20 business principles, you will learn to: Adopt a best-evidence versus best-practice approach to decision making Shift your thinking so that you view human capital as a crucial investment rather than as a sunk cost Identify what needs to change to respond to future pressures and apply critical thinking to create workable solutions Balance human capital analytics with the more human-centric elements of people management Equip yourself with approaches and tools to interpret the collective voice of the workforce Utilize methods to measure and optimize human capital efficiency, increasing your ROI Increase value for all key stakeholders, including investors, management, workers, customers, partners, and the community at large The road ahead may seem unpredictable and even treacherous, but Humanizing Human Capital provides leaders of any organization a new framework to create resilient, responsive, and innovative organizations with tangible and sustainable business results.
Humanizing Rules: Bringing Behavioural Science to Ethics and Compliance
by Christian HuntManage and mitigate the human side of risk In Humanizing Rules: Bringing Behavioural Science to Ethics and Compliance, veteran risk adviser and trainer Christian Hunt delivers an incisive and practical discussion of how to mitigate the risk of people doing things they shouldn’t or failing to do things they should. In the book, you’ll explore effective strategies for achieving compliance that work with – rather than against – the grain of natural human thinking and behaviour. The authors challenge existing presumptions about managing risk and show you practical techniques and examples you can deploy today in your own organisation. You’ll also find: Strategies for preventing adverse events that go beyond simply assuming that, because someone is employed, they can be told what to do Techniques for risk mitigation in environments which are difficult to codify Ways to improve positive engagement on the part of employees critical to risk management An effective and essential text in managing the human contribution to adverse and negative events, Humanizing Rules is a must-read for compliance professionals, Chief Risk Officers and other risk executives, managers, directors, and other business leaders with an interest in reducing the likelihood and impact of risk.
Humanizing the Digital Economy: Connecting Religious Humanism with Platforms for a Collaborative Society
by Victor GlassThe Coding Revolution—a combination of the Digital Revolution and genetic engineering—has had a destructive effect on society. It has created a platform for extreme views that is loosening our economic, cultural, and political moorings. This book provides a systematic approach to policy and management to promote societal collaboration and unity. It describes the changes caused by the Digital Age, including the Internet, Artificial Intelligence, and various other technologies. The author then offers a new framework, Religious Humanism, which incorporates covenants of the Bible, the US Constitution and other sources of wisdom to foster collaboration and create a revitalized and inclusive global society. Narrative and analytical tools are offered as well as case examples.
Humanizing the Digital Workspace: Creativity, Innovation and Leadership in the Age of Technology
by Marko Orel Matej Černe Sut I WongThe digital economy has fundamentally transformed how we live and work, bringing opportunities and challenges. One of the key challenges is understanding how to effectively navigate the relationship between people and technology and harness its power to foster creativity, innovation, and digital leadership. This book examines the relationship between people and technology in the digital workspace from a multidisciplinary perspective. Unlike most of the existing literature which focuses on the technological aspects of digitization in the workplace, this book equally considers the psychological, social, and cultural implications as well. The contributing authors also provide insights on employee well-being, motivation, and engagement and challenge the assumption that digital technology stifle creativity by demonstrating how innovation can foster collaboration, experimentation, and risk-taking. Featuring research, theories, case studies, surveys, and interviews from fields such as sociology, psychology and management, this book is of interest to scholars, researchers, and students in sociology, psychology, management and related disciplines, as well as professionals and leaders looking to better understand the impact of technology on the modern workplace.
Humanizing the Economy: Co-operatives in the Age of Capital
by John RestakisHow the largest social movement in history is making the world a better place.At the close of the twentieth century, corporate capitalism extended its reach over the globe. While its defenders argue that globalization is the only way forward for modern, democratic societies, the spread of this system is failing to meet even the most basic needs of billions of individuals around the world. Moreover, the entrenchment of this free market system is undermining the foundations of healthy societies, caring communities, and personal wellbeing.Humanizing the Economy shows how co-operative models for economic and social development can create a more equitable, just, and humane future. With over 800 million members in 85 countries and a long history linking economic to social values, the co-operative movement is the most powerful grassroots movement in the world. Its future as an alternative to corporate capitalism is explored through a wide range of real-world examples including:Emilia Romagna's co-operative economy of in Northern ItalyArgentina's recovered factory movementJapan's consumer and health co-operativesHighlighting the hopes and struggles of everyday people seeking to make their world a better place, Humanizing the Economy is essential reading for anyone who cares about the reform of economics, globalization, and social justice.John Restakis has been active in the co-op movement for 15 years. He is the Executive Director of the BC Co-operative Association and has been a consultant for co-op development projects in Africa and Asia. A pioneering researcher on co-operative economies, he writes and lectures on economic democracy and the role of co-operatives in humanizing economies.
Humanizing the Education Machine: How To Create Schools That Turn Disengaged Kids Into Inspired Learners
by Rex Miller Bill Latham Brian CahillA clear roadmap for the new territory of education Education in the U.S. has been under fire for quite some time, and for good reason. The numbers alone tell a very disconcerting story: according to various polls, 70% of teachers are disengaged. Add to that the fact that the United States ranks last among industrialized nations for college graduation levels, and it's evident there's a huge problem that needs to be addressed. Yet the current education system and its school buildings--with teachers standing in front of classrooms and lecturing to students--have gone largely unchanged since the 19th century. Humanizing the Education Machine tackles this tough issue head-on. It describes how the education system has become ineffective by not adapting to fit students' needs, learning styles, perspectives, and lives at home. This book explains how schools can evolve to engage students and involve parents. It serves to spread hope for reform and equip parents, educators, administrators, and communities to: Analyze the pitfalls of the current U.S. education system Intelligently argue the need to reform the current landscape of education Work to make a difference in the public education system Be an informed advocate for your child or local school system If you're a concerned parent or professional looking for a trusted resource on the need for education reform, look no further than Humanizing the Education Machine. This illuminating resource provides the information you need to become a full partner in the new human-centered learning revolution.
Humanizing the Remote Experience through Leadership and Coaching: Strategies for Better Virtual Connections
by Diane Lennard Amy MednickThis book responds to the growing need for understanding how we can foster wellness, raise engagement, and strengthen connections in professional contexts as human interactions become increasingly remote. Through research and case studies, the authors outline a paradox: the digital technology we use to connect with others can leave us feeling less connected. To understand what is missing from remote interactions, the authors examine the use of space, sensory cues, group dynamics, and challenges people encounter when the innate need for human connection is unmet. They provide practical advice to improve remote experiences, including ways to manage stress, avoid cognitive overload, and prevent burnout. Ultimately, the book highlights what is possible when we focus not only on the quantity and efficiency of our interactions, but also on the quality and depth of our human connections. The contemporary relevance of this topic makes the book essential for leaders, coaches, consultants, and other professionals working remotely, as well as students and interested individuals seeking to improve their personal and professional remote experiences.
Humanoid Service Robots: Customer Expectations and Customer Responses (Neue Perspektiven der marktorientierten Unternehmensführung)
by Moritz MerkleBased on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service encounter in a customer-centric approach focusing on customer expectations and customer responses. The author identifies desirable robotic behavioral cues and shows that service robots meet great acceptance among customers. After service failures, customers are even more likely to forgive service robots than human employees. Further, he shows how crucial it is to manage customer expectations that depend on cultural dimensions and internal reference categories.
Humanomics: Moral Sentiments and the Wealth of Nations for the Twenty-First Century (Cambridge Studies in Economics, Choice, and Society)
by Vernon L. Smith Bart J. WilsonWhile neo-classical analysis works well for studying impersonal exchange in markets, it fails to explain why people conduct themselves the way they do in their personal relationships with family, neighbors, and friends. In Humanomics, Nobel Prize-winning economist Vernon L. Smith and his long-time co-author Bart J. Wilson bring their study of economics full circle by returning to the founder of modern economics, Adam Smith. Sometime in the last 250 years, economists lost sight of the full range of human feeling, thinking, and knowing in everyday life. Smith and Wilson show how Adam Smith's model of sociality can re-humanize twenty-first century economics by undergirding it with sentiments, fellow feeling, and a sense of propriety - the stuff of which human relationships are built. Integrating insights from The Theory of Moral Sentiments and the Wealth of Nations into contemporary empirical analysis, this book shapes economic betterment as a science of human beings.
Humans
by Claudio Tuniz Patrizia Tiberi VipraioBased on the latest scientific discoveries, this "unauthorized biography" of the Humans recounts the story of our distant ancestors during the past 6 million years, since the line of our extended family separated from that leading to modern chimpanzees. The book explains how different species evolved, both anatomically and cognitively, and describes the impacts of climatic and environmental change on this process. It also explores the nature of relationships within and between species, describes their everyday lives, and discusses how isolated individuals became members of larger social groups. The concluding chapters highlight the paramount importance of the emergence of symbolic thought and discuss its contribution to the formation of institutions, societies, and economies. The multifaceted picture that emerges will help the reader to make sense not only of "what we were", but also of "what we are", here and now. The book is both entertaining and rigorous in integrating results from a wide selection of disciplines. It will be particularly suitable for people with a curious and open mind, keen to overcome long-standing prejudices on man's place in nature.
Humans Are Underrated: What High Achievers Know That Brilliant Machines Never Will
by Geoff ColvinAs technology races ahead, what will people do better than computers?What hope will there be for us when computers can drive cars better than humans, predict Supreme Court decisions better than legal experts, identify faces, scurry helpfully around offices and factories, even perform some surgeries, all faster, more reliably, and less expensively than people?It’s easy to imagine a nightmare scenario in which computers simply take over most of the tasks that people now get paid to do. While we’ll still need high-level decision makers and computer developers, those tasks won’t keep most working-age people employed or allow their living standard to rise. The unavoidable question—will millions of people lose out, unable to best the machine?—is increasingly dominating business, education, economics, and policy.The bestselling author of Talent Is Overrated explains how the skills the economy values are changing in historic ways. The abilities that will prove most essential to our success are no longer the technical, classroom-taught left-brain skills that economic advances have demanded from workers in the past. Instead, our greatest advantage lies in what we humans are most powerfully driven to do for and with one another, arising from our deepest, most essentially human abilities—empathy, creativity, social sensitivity, storytelling, humor, building relationships, and expressing ourselves with greater power than logic can ever achieve. This is how we create durable value that is not easily replicated by technology—because we’re hardwired to want it from humans.These high-value skills create tremendous competitive advantage—more devoted customers, stronger cultures, breakthrough ideas, and more effective teams. And while many of us regard these abilities as innate traits—“he’s a real people person,” “she’s naturally creative”—it turns out they can all be developed. They’re already being developed in a range of far-sighted organizations, such as: • the Cleveland Clinic, which emphasizes empathy training of doctors and all employees to improve patient outcomes and lower medical costs; • the U.S. Army, which has revolutionized its training to focus on human interaction, leading to stronger teams and greater success in real-world missions; • Stanford Business School, which has overhauled its curriculum to teach interpersonal skills through human-to-human experiences. As technology advances, we shouldn’t focus on beating computers at what they do—we’ll lose that contest. Instead, we must develop our most essential human abilities and teach our kids to value not just technology but also the richness of interpersonal experience. They will be the most valuable people in our world because of it. Colvin proves that to a far greater degree than most of us ever imagined, we already have what it takes to be great.From the Hardcover edition.
Humans Are Underrated: What High Achievers Know that Brilliant Machines Never Will
by Geoff ColvinIn the dawning age of brilliant machines, what will people do better than computers?It's easy to imagine a frightening future in which technology takes over the jobs that we now get paid to do, working more accurately and for barely any cost. Computers can already perform surgery, drive vehicles, write articles and do intricate legal work, so what hope will there be for tomorrow's workforce?Drawing on a wealth of research, Geoff Colvin uncovers the skills that will be in great demand as technology advances - and how they can be developed. In this new machine age, we shouldn't try to beat computers at what they can do. We'll lose that contest. Instead we must look to unlikely places, learn from the best, and cultivate the human abilities that make us unique.
Humans Need Not Apply: A Guide to Wealth & Work in the Age of Artificial Intelligence
by Jerry KaplanAn &“intriguing, insightful&” look at how algorithms and robots could lead to social unrest—and how to avoid it (The Economist, Books of the Year). After decades of effort, researchers are finally cracking the code on artificial intelligence. Society stands on the cusp of unprecedented change, driven by advances in robotics, machine learning, and perception powering systems that rival or exceed human capabilities. Driverless cars, robotic helpers, and intelligent agents that promote our interests have the potential to usher in a new age of affluence and leisure—but as AI expert and Silicon Valley entrepreneur Jerry Kaplan warns, the transition may be protracted and brutal unless we address the two great scourges of the modern developed world: volatile labor markets and income inequality. In Humans Need Not Apply, he proposes innovative, free-market adjustments to our economic system and social policies to avoid an extended period of social turmoil. His timely and accessible analysis of the promises and perils of AI is a must-read for business leaders and policy makers on both sides of the aisle. &“A reminder that AI systems don&’t need red laser eyes to be dangerous.&”—Times Higher Education Supplement &“Kaplan…sidesteps the usual arguments of techno-optimism and dystopia, preferring to go for pragmatic solutions to a shrinking pool of jobs.&”—Financial Times
Humans and Autonomous Vehicles
by Joseph GiacominThis book provides an introduction to the Human Centred Design of autonomous vehicles for professionals and students. While rapid progress is being made in the field of autonomous road vehicles the majority of actions and the research address the technical challenges, with little attention to the physical, perceptual, cognitive and emotional needs of humans. This book fills a gap in the knowledge by providing an easily understandable introduction to the needs and desires of people in relation to autonomous vehicles. The book is "human centred design" led, adding an important human perspective to the primarily technology-driven debates about autonomous vehicles. It combines knowledge from fields ranging from linguistics to electrical engineering to provide a holistic, multidisciplinary overview of the issues affecting the interactions between autonomous vehicles and people. It emphasises the constraints and requirements that a human centred perspective necessitates, giving balanced information about the potential conflicts between technical and human factors. The book provides a helpful introduction to the field of design ethics, to enhance the reader’s awareness and understanding of the multiple ethical issues involved in autonomous vehicle design. Written as an accessible guide for design practitioners and students, this will be a key read for those interested in the psychological, sociological and ethical factors involved in automotive design, human centred design, industrial design and technology.
Humans at Work: The Art and Practice of Creating the Hybrid Workplace
by Anna Tavis Stela LupushorIs your organization strategically prepared for the digital and distributed workplace?Technology, data analytics and artificial intelligence already impact how people work and engage with organizations. A dispersed workforce, greater transparency, social change, generational shift and value chain disruptions are driving new behaviors and expectations from the workplace. Together, these trends are shaping a new era of distributed and digitally enabled network of workers where the work comes to workers instead of the workers going to work. In Humans at Work, employee and workplace experience experts Anna Tavis and Stela Lupushor advocate for the adoption of human-centric practices as a critical and necessary part of adapting work and workplaces to the future of work. Outlining the four factors (digitization of work, distributed workplaces, organizational redesign and changing workforce) driving the dramatic changes in the workplace, each chapter provides examples of how innovative companies are building workplace infrastructure and reshaping norms, serving new markets and adopting new technologies. Filled with examples from both start-ups and established companies, Humans at Work is the workplace leader's guide to building a workplace that creates market value by making work more human.
Humans, Horses and Events Management
by Katherine Dashper Guðrún Helgadóttir Ingibjörg SigurðardóttirHorses are perhaps the most common non-human animal to feature in planned events, but although there is considerable research on equestrian sport, there is virtually none on equestrian events. This book begins to address this gap, using the National Championships of the Icelandic Horse as an extended case study to explain in depth the process of managing an event, as well as the larger theoretical implications of events management. Drawing on diverse viewpoints and theoretical perspectives, the book draws wider comparisons to connect events management to larger themes in the social sciences, such as human-animal relations; nationalism; place branding; event impacts; event experience; and inclusion and exclusion. The book is a contribution to two fields. In relation to human-animal studies, it focuses on how the Icelandic horse breed is marketed and celebrated through top-tier competition; whereas from an events management perspective, it considers the role of the event in community building, the practical and theoretical aspects of running a sustainable equestrian event, and the issues that arise in multispecies event contexts. This book: - Uniquely draws together events management and human-animal studies. - Is formed from empirical research conducted by a multinational team of events management and tourism researchers. - Uses a single, extended case study to explore a range of themes and issues, both empirically and theoretically. A valuable resource for researchers of events management, human-animal studies and tourism, this book also provides an in-depth look at end-to-end events management for industry professionals.
Human–Systems Integration: From Virtual to Tangible
by Guy André BoyHuman–Systems Integration: From Virtual to Tangible Subject Guide: Ergonomics and Human Factors This book is an attempt to better formalize a systemic approach to human–systems integration (HSI). Good HSI is a matter of maturity… it takes time to mature. It takes time for a human being to become autonomous, and then mature! HSI is a matter of human–machine teaming, where human–machine cooperation and coordination are crucial. We cannot think engineering design without considering people and organizations that go with it. We also cannot think new technology, new organizations, and new jobs without considering change management. More specifically, this book is a follow-up of previous contributions in human-centered design and practice in the development of virtual prototypes that requires progressive operational tangibility toward HSI. The book discusses flexibility in design and operations, tangibility of software-intensive systems, virtual human-centered design, increasingly autonomous complex systems, human factors and ergonomics of sociotechnical systems, systems integration, and changed management in digital organizations. The book will be of interest to industry, academia, those involved with systems engineering, human factors, and the broader public.
Humble Consulting: How to Provide Real Help Faster
by Edgar H. ScheinConsulting in Complex and Changing TimesOrganizations face challenges today that are too messy and complicated for consultants to simply play doctor: run a few tests, offer a neat diagnosis of the "problem," and recommend a solution. Edgar Schein argues that consultants have to jettison the old idea of professional distance and work with their clients in a more personal way, emphasizing authentic openness, curiosity, and humility. Schein draws deeply on his own decades of experience, offering over two dozen case studies that illuminate each stage of this humble consulting process. Just as he did with Process Consultation nearly fifty years ago, Schein has once again revolutionized the field, enabling consultants to be more genuinely helpful and vastly more effective.
Humble Decision Making
by Amitai EtzioniOld methods of decision making, such as incrementalism and "rational" decision making don't meet the needs of a world with too much information and too little time. A new model allows one to make decisions with partial information and to adapt to new information as it becomes available. Adaptive or "humble" decision making involves two sets of judgments: broad, basic choices about an organization's goals and policies; and small, experimental decisions based on in-depth examination of a focused subset of facts and choices. Managers can use humble decision making to increase the flexibility and adaptability of their decisions.
Humble Inquiry
by Edgar H. ScheinThe Key to Effective Communication Communication is essential in a healthy organization. But all too often when we interact with people--especially those who report to us--we simply tell them what we think they need to know. This shuts them down. To generate bold new ideas, to avoid disastrous mistakes, to develop agility and flexibility, we need to practice Humble Inquiry. Ed Schein defines Humble Inquiry as "the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person." In this seminal work, Schein contrasts Humble Inquiry with other kinds of inquiry, shows the benefits Humble Inquiry provides in many different settings, and offers advice on overcoming the cultural, organizational, and psychological barriers that keep us from practicing it.