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Human-Centered Agile: A Unified Approach for Better Outcomes
by Joe Montalbano Brad LehmanThis book is a guide on how to apply Human-Centered Design (HCD) practices to an Agile product development model that is used widely throughout industry and government, where it is applied primarily to software and technology development efforts. This has been an ongoing industry challenge due to the fact that HCD prioritizes time spent understanding the problems to be solved (time spent in the problem space), while Agile prioritizes a fast hypothesize-and-deliver model (time spent in the solution space). Organizations that attempt an Agile transformation abandon it either because it was too difficult or because it did not deliver the hoped-for results. At the same time, efforts to improve the design and experience of their products using Human-Centered Design have a tendency to fall short because it can be difficult to see the ROI of design efforts, even while companies like McKinsey document design-driven successes. What’s more, a company that successfully adopts Agile often seems to have an even harder time implementing HCD and vice versa. This is particularly disappointing since Agile and HCD should be mutually supportive. In practice, Agile teams often bypass HCD efforts in favor of finishing their goals and thinking they are doing well, only to have their work product fail to meet the actual end user’s needs. At first the team will become indignant. “We followed the expert guidance of our Product Owner, the ‘Voice of the Customer,’” they will say, followed by “but… it met all of the Acceptance Criteria, they should love it.” It’s a failure of Agile that this type of sub-optimal delivery happens so regularly and predictably. The fact that team responses can be so accurately predicted in advance (by those who’ve seen this movie many times before) point to a process failure or inefficiency that is widespread and desperately needs to be addressed. Alternatively, teams will invest too heavily in up-front discovery efforts that slow down delivery to an unacceptable point, often while also failing to capture research-based findings in a way that matures the overall strategic product or portfolio understanding. The cost of misfiring goes far beyond a bad delivery or an angry customer. Decreased team morale drives poorer future performance (cost), turnover if left unchecked (more cost), and non-productive blame sessions that lead to degraded faith in the Agile product development model itself. This book identifies solutions based on successful methods of integrating HCD practices by phase into an ongoing agile delivery model, from the discovery through implementation and evaluation, including: key success factors for an HCD/Agile engagement approach, critical points of delivery, and strategies for integrating HCD into teams based on the existing design maturity of an organization or product team.
Human-Centered Agriculture: Ergonomics and Human Factors Applied (Design Science and Innovation)
by P. K. Nag L. P. GiteThis book explores the interplay of farm mechanization, human factors and climatic and other environmental uncertainty in agriculture, using an ergonomics based approach to discuss solutions to the traditionally acknowledged vulnerability of the sector. It converges contemporary research documentation, case studies and international standards on agricultural ergonomics, engineering anthropometry, human factors, basic occupational health services, safety management, human performance and system sustainability to provide a handy reference to students and professionals working to optimize agricultural output while balancing the rational utilization of labour in agricultural practices and human well-being.
Human-Centered Digitalization and Services (Translational Systems Sciences #19)
by Marja Toivonen Eveliina SaariThis book provides a timely overview of the impacts of digitalization from the perspective of everyday life, and argues that one central issue in digitalization is the development of new types of services that digitalization enables, but which are often overlooked due to the focus on new technologies and devices. The book summarizes the past 20 years of research into the relationship between information and communications technology (ICT) and service innovation, and reveals that the ongoing digitalization is a qualitatively different phenomenon and represents a true paradigm shift.The all-encompassing integration and distribution of data raises critical issues such as preserving human dignity and individual autonomy; moreover, interaction practices that foster broad participation, trust, learning, and a willingness to share knowledge are called for. Citizen empowerment and multi-actor co-creation have become central to using digitalization to support the development of wellbeing and sustainability.Further, the book shows how employees and professionals can and should be involved in designing their future work, and in evaluating it. Proactiveness and participation in innovation endeavours are ways to guarantee meaningful work in an age of socio-technical transition.The book employs a variety of theoretical approaches and perspectives from diverse disciplines to illustrate these needs. In addition to theoretical analyses, some specific application areas are examined, e.g. services in health and social care, and problems linked to robots in elderly care. Given its scope, the book is highly recommended to all readers seeking an overview of the current understanding of the human side of digitalization and searching for concrete cases from different countries to illustrate the topic.
Human-Centered Lean Six Sigma: Creating a Culture of Integrated Operational Excellence
by Hung Le Grace DuffyThis book focuses on the human side of organizational culture. The authors approach organizational culture from the perspective of alignment to mission, vision, and values. Using a Lean Six Sigma structure, the sequence of chapters begins with the organization and its structure, then drills through strategic, operational, and tactical levels of process and behavior which establish and grow the overall culture of the organization over time. The book begins with foundational principles of organization, through the necessity of aligning processes and systems to mission and vision, assessment, gap analysis for improvement, prioritization, and chapters on qualitative and quantitative approaches for reducing variation and improving systems and behavior. Through this book, readers will: Learn the foundation and core concepts of the organization Discover the "right" focus of shifting the culture of the organization Recognize the building blocks of organizational culture and how to integrate them into a successful, customer-focused system of interconnected processes Focus on people as drivers of technology, rather than the reverse Explore techniques to address the challenges and concerns of today’s training and deployment for organizational performance excellence Use the chapters as short discussions or training workshops for either internal education or public/private technical education.
Human-Centered Marketing: How to Connect with Audiences in the Age of AI
by Ashley FausWith the rise of AI, excess of distribution channels, and focus on tracking every touchpoint in order to drive revenue, consumer trust is at an all-time low. To restore trust, brands need to create delightful, seamless, and impactful journeys to connect with the humans behind the screen.Human-Centered Marketing introduces three frameworks to help mid-senior-level marketers find, connect with, and convert audiences. The book helps you map an audience journey that behaves like a playground instead of a linear funnel, evolve the approach to social media to go beyond conversations and instead facilitate and engage with the community and build thought leaders, to build trust and move your audience into the future.Each chapter includes practical advice to help seasoned marketers shift their strategy and offers tactical implementation recommendations. All chapters include real-world examples from companies like Adobe, Hubspot, and Edelman to demonstrate that this shift from the standard playbook actually works.
Human-Centered Service Design for Healthcare Transformation: Development, Innovation, Change
by Mario A. PfannstielThis book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.
Human-Centred Economics: The Living Standards of Nations
by Richard SamansThis open access book examines the chronic underperformance of economies with respect to inclusion, sustainability and resilience. It finds that the standard liberal economic growth and development model has evolved over the past century in a fundamentally unbalanced manner that underemphasizes the crucial role of institutions – legal norms, policy incentives and public administrative capacities – in translating market-based growth in the production of goods and services into broad and sustainable gains in social welfare at the household level. Correcting this imbalance of emphasis in economic theory and policy between markets and institutions, production and distribution, and national income and household living standards is the single most important step required to transcend 20th century trickle-down “neoliberalism” and replace it with a more human-centred model of economic progress in the 21st century. The book breaks new ground by integrating the principal institutional dimensions of the social contract into the heart of macroeconomic theory and presenting extensive corresponding reforms of domestic and international economic policy to refocus them on the median living standards, rather than primarily aggregate wealth or GDP, of nations. This is the bottom-line measure of national economic performance, and it depends on the strength of both markets of exchange and institutions in such areas as labour and social protection, financial and corporate governance, competition and rents, anti-corruption, infrastructure and basic necessities, environmental protection, education and skilling, etc. Extensive comparative data are presented demonstrating that countries at every level of economic development have ample policy space to narrow their “welfare gaps” – their underperformance on these and other key aspects of household living standards relative to the frontier of leading policy practice in peer countries.
Human-Centred Technology Management for a Sustainable Future: Volume 1: Human-Centred Technology Approaches, Proceedings of the 33rd IAMOT Conference, Porto, Portugal, 2024 (Springer Proceedings in Business and Economics)
by Gustavo Dalmarco Ricardo Zimmermann José Coelho Rodrigues Ana SimoesThis proceedings volume contains selected papers from the 33rd International Association for Management of Technology (IAMOT) Conference, held from July 8-11, 2024, in Porto, Portugal. It is the second volume of a three-volume set of conference proceedings focused on technologies for a sustainable future. The book explores the challenges and opportunities in today's social and business landscapes, delving into innovative and disruptive concepts. With a special emphasis on the role of technologies, it sheds light on how they enable novel approaches to address current issues. The volume demonstrates that, following the principles of Industry 5.0, technologies can go far beyond productivity and economic gains, contributing to the benefit and comfort of human workers. It also elucidates the necessity of adopting a human-centered approach in utilizing technology to adapt production processes to workers' needs, while ensuring that the implementation of new technologies does not infringe upon the fundamental rights of workers.
Human-Centred Technology Management for a Sustainable Future: Volume 2: Technologies for a Sustainable Future, Proceedings of the 33rd IAMOT Conference, Porto, Portugal, 2024 (Springer Proceedings in Business and Economics)
by Gustavo Dalmarco Ricardo Zimmermann José Coelho Rodrigues Ana SimoesThis proceedings volume contains selected papers from the 33rd International Association for Management of Technology (IAMOT) Conference, held from July 8-11, 2024, in Porto, Portugal. It is the second volume of a three-volume set of conference proceedings focused on technologies for a sustainable future. The book explores the challenges and opportunities in today's social and business landscapes, delving into innovative and disruptive concepts. With a special emphasis on the role of technologies, it sheds light on how they enable novel approaches to address current issues. The volume demonstrates that, following the principles of Industry 5.0, technologies can go far beyond productivity and economic gains, contributing to the benefit and comfort of human workers. It also elucidates the necessity of adopting a human-centered approach in utilizing technology to adapt production processes to workers' needs, while ensuring that the implementation of new technologies does not infringe upon the fundamental rights of workers.
Human-Centred Technology Management for a Sustainable Future: Volume 3: Innovation Management for Sustainability and Resilience, Proceedings of the 33rd IAMOT Conference, Porto, Portugal, 2024 (Springer Proceedings in Business and Economics)
by Gustavo Dalmarco Ricardo Zimmermann José Coelho Rodrigues Ana SimoesThis proceedings volume contains selected papers from the 33rd International Association for Management of Technology (IAMOT) Conference, held from July 8-11, 2024, in Porto, Portugal. It is the second volume of a three-volume set of conference proceedings focused on technologies for a sustainable future. The book explores the challenges and opportunities in today's social and business landscapes, delving into innovative and disruptive concepts. With a special emphasis on the role of technologies, it sheds light on how they enable novel approaches to address current issues. The volume demonstrates that, following the principles of Industry 5.0, technologies can go far beyond productivity and economic gains, contributing to the benefit and comfort of human workers. It also elucidates the necessity of adopting a human-centered approach in utilizing technology to adapt production processes to workers' needs, while ensuring that the implementation of new technologies does not infringe upon the fundamental rights of workers.
Human-Centric Decision and Negotiation Support for Societal Transitions: 24th International Conference on Group Decision and Negotiation, GDN 2024, Porto, Portugal, June 3–5, 2024, Proceedings (Lecture Notes in Business Information Processing #509)
by Pascale Zaraté Yu Maemura Marta Campos Ferreira Thomasz WachowiczThis book constitutes the refereed proceedings of the 24th International Conference on Group Decision and Negotiation, GDN 2024, which took place in Porto, Portugal, during June 2–5, 2024. The field of Group Decision and Negotiation focuses on decision processes with at least two participants and a common goal but conflicting individual goals. Research areas of Group Decision and Negotiation include electronic negotiations, experiments, the role of emotions in group decision and negotiations, preference elicitation and decision support for group decisions and negotiations, and conflict resolution principles. The 13 full papers presented in this volume were carefully reviewed and selected from 100 submissions. They were organized in the following topical sections: Conflict Resolution; Preference Modeling for Group Decision and Negotiation; Collaborative and Responsible Negotiation Support Systems and Studies.
Human-Centric Smart Manufacturing Towards Industry 5.0
by Lihui Wang Dimitris Mourtzis Baicun Wang Pai ZhengThis book presents a set of innovative solutions to human-centric manufacturing systems, offering critical insights and comprehensive application guidelines for understanding how to realize human-centric smart manufacturing by exerting its power and influence towards Industry 5.0. While human-centric manufacturing possesses a substantial and growing body of knowledge, there are distinct research gaps that are not sufficiently addressed. With the development of enabling technologies, it is necessary to propose more precise, robust, and practical approaches in support of smart manufacturing towards Industry 5.0. As a response to the new research opportunities, this book presents and highlights the latest development on applying advanced techniques in human-centric manufacturing. The book will be of interest to a broad readership, from academic researchers to practicing engineers
Human-Computer Etiquette: Cultural Expectations and the Design Implications They Place on Computers and Technology (Supply Chain Integration Modeling, Optimization and Application)
by Caroline C. Hayes Christopher A. MillerWritten by experts from various fields, this edited collection explores a wide range of issues pertaining to how computers evoke human social expectations. The book illustrates how socially acceptable conventions can strongly impact the effectiveness of human-computer interactions and how to consider such norms in the design of human-computer inter
Human-Computer Interaction and Management Information Systems: Applications (Advances In Management Information Systems Ser.)
by Dennis F. Galletta Yahong Zhang"Human-Computer Interaction and Management Information Systems: Applications" offers state-of-the-art research by a distinguished set of authors who span the MIS and HCI fields. The original chapters provide authoritative commentaries and in-depth descriptions of research programs that will guide 21st century scholars, graduate students, and industry professionals. Human-Computer Interaction (or Human Factors) in MIS is concerned with the ways humans interact with information, technologies, and tasks, especially in business, managerial, organizational, and cultural contexts. It is distinctive in many ways when compared with HCI studies in other disciplines. The MIS perspective affords special importance to managerial and organizational contexts by focusing on analysis of tasks and outcomes at a level that considers organizational effectiveness. With the recent advancement of technologies and development of many sophisticated applications, human-centeredness in MIS has become more critical than ever before. This work focuses on applications and evaluations including special case studies, specific contexts or tasks, HCI methodological concerns, and the use and adoption process.
Human-Driven Experience: The Battle for Trust in the Digital Age
by Robert HarlesExplore the human side of the latest digital technologies and trends In Human-Driven Experience: The Battle for Trust in a Digital Age, veteran digital strategist delivers a must-read exploration of how to capture the attention of consumers whose tolerance for inauthenticity is at an all-time low. In the book, you&’ll discover ways to harness the sometimes whiplash-inducing pace of change in the marketplace to accelerate innovation in your own organisation. The author discusses the need for increased mobility between functional areas like information technology, digital and marketing and how privacy and security must become essential components of your brand's promise to consumers. You'll also find: Strategies for creating end-to-end digital experiences that hit home with consumers Techniques for rising above the ever-loudening din of inauthentic advertising and marketing that has made consumers increasingly sceptical of new and established brands Incisive discussions of how data is becoming ever more targeted, identifiable and real-time – and what to do about it Perfect for executives, managers and other business leaders, Human-Driven Experience is also a can't-miss resource for marketing, digital and IT professionals looking for ways to make sense of a consumer landscape that's been turned upside down by digital technologies.
Human-System Integration in the System Development Process: A NEW LOOK
by National Research Council of the National AcademiesIn April 1991 BusinessWeek ran a cover story entitled, “I Can't Work This ?#!!@ Thing,” about the difficulties many people have with consumer products, such as cell phones and VCRs. More than 15 years later, the situation is much the same--but at a very different level of scale. The disconnect between people and technology has had society-wide consequences in the large-scale system accidents from major human error, such as those at Three Mile Island and in Chernobyl. To prevent both the individually annoying and nationally significant consequences, human capabilities and needs must be considered early and throughout system design and development. One challenge for such consideration has been providing the background and data needed for the seamless integration of humans into the design process from various perspectives: human factors engineering, manpower, personnel, training, safety and health, and, in the military, habitability and survivability. This collection of development activities has come to be called human-system integration (HSI). Human-System Integration in the System Development Process reviews in detail more than 20 categories of HSI methods to provide invaluable guidance and information for system designers and developers.
Human-computer Interaction and Management Information Systems: Foundations (Advances In Management Information Systems Ser.)
by Ping Zhang Dennis F. Galletta"Human-Computer Interaction and Management Information Systems: Foundations" offers state-of-the-art research by a distinguished set of authors who span the MIS and HCI fields. The original chapters provide authoritative commentaries and in-depth descriptions of research programs that will guide 21st century scholars, graduate students, and industry professionals. Human-Computer Interaction (or Human Factors) in MIS is concerned with the ways humans interact with information, technologies, and tasks, especially in business, managerial, organizational, and cultural contexts. It is distinctive in many ways when compared with HCI studies in other disciplines. The MIS perspective affords special importance to managerial and organizational contexts by focusing on analysis of tasks and outcomes at a level that considers organizational effectiveness. With the recent advancement of technologies and development of many sophisticated applications, human-centeredness in MIS has become more critical than ever before. This book focuses on the basics of HCI, with emphasis on concepts, issues, theories, and models that are related to understanding human tasks, and the interactions among humans, tasks, information, and technologies in organizational contexts in general.
Human/Machine: The Future of our Partnership with Machines (Kogan Page Inspire)
by Olivier Blanchard Daniel NewmanWill the workplace of the future be overrun by machines and robots? Are the new frontiers of artificial intelligence (AI) on the cusp of dethroning us in efficiency, intelligence and innovative potential? Automation and AI will augment our human world and potential. The winners of the future of work are those that harness the power of machines to their advantage. Human/Machine is the only guide you need to understand the fourth industrial revolution. It sets out a road map to the challenges ahead, but also unlocks the wondrous opportunities that it offers. Human/Machine explores how we will work symbiotically with machines, detailing how institutions, companies, individuals and education providers will evolve to integrate seamlessly with new technologies. With exclusive case studies, this book offers a glimpse into the future and details how top companies are already thriving on this very special relationship. From gamification in job training to project management teams integrated with bots and predictive technologies that fix problems in the supply chain before they happen, the authors deliver a powerful manifesto for the adoption and celebration of automation and AI. In a much more fluid, skills-based economy, we will all need to prove our worth and future-proof our skills base. This book offers a blueprint to avoid being left behind and unearth the opportunities unique to human-machine partnership ecosystems.
Humana (B) - Strategy Execution
by Regina E. Herzlinger Ashley IfeadikeAfter Humana debuted its new pillar strategy focused on driving integration across members' health care experiences, feedback from investors in private conferences and other forums was positive but stressed the need for execution and faced several questions in order to execute its strategy.
Humana (C) - Reorganization
by Regina E. Herzlinger Ashley IfeadikeA summary of Humana's restructuring of its business around its pillars.
Humana, Inc.: Managing in a Changing Industry
by Stuart C. GilsonIntensifying competition and change in the U.S. health care industry force a large integrated health-care provider to reassess its strategy of operating both hospitals and health insurance plans (HMOs). In an attempt to increase its stock price and operating performance, the company considers a number of alternative restructuring strategies for separating the two businesses, including a corporate spinoff.
Humanise
by Anthony HowardLegendary leaders change the world by putting leadership at theservice of humanity Humanise is a comprehensive look at human-centredleadership, providing insight and guidance for those who want tochange the world. A deep examination of the concept of moralleadership, this book examines what it is, how it's acquired, andhow it can be applied in business, government, and society. Readerswill gain insight into predominant leadership styles exemplified ingovernments and organizations around the world, and discover themissing pieces that come together to more effectively guide peoplethrough challenges and transitions.. With a focus on building asolid foundation, a strong moral compass, and deep empathy forothers, this book shows you how to be a leader wherever you are,build your leadership capability, and make a positive impact on theworld.We are facing a crisis of leadership. Where are the newMandelas? What type of person is that? What are their qualities andattributes? Who will lead us into the future? Humanise is abook for people who want to be the very best version of themselves,the best leader they can be, and impact the world for good.Discover a different perspective on the leadership crisisthroughout the worldCreate your own leadership foundation starting with yourpurpose and principlesTurn your personal moral values into a leadership style thatwill benefit and inspire othersInfluence the individuals and world around you to become a partof the solutionFollowing in the footsteps of Mandela and Ghandi, this bookexplains why great leadership is human-centred, and how you canbecome such a leader, no matter who you are or what position youare in. For those interested in picking up the torch and guidingthe way, Humanise provides a roadmap to the version of youyou've always wanted to be, and that the world needs you to be.
Humanising Safety: A Four-Step Approach
by Tim D'AthThe world of safety for professionals can often be unclear. In an industry that divides the safety world into one of two camps, either traditional or contemporary safety, the lack of knowledge continues to propagate through books, publications, podcasts, social media, and conferences, leaving safety professionals feeling more muddled than informed.Humanising Safety: A Four-Step Approach provides a practical approach to human-centric safety collating the best elements of traditional and contemporary approaches for safety professionals to practise at work. By following this approach, readers will learn to apply humanistic safety principles to any workplace where safety is valued. This book explores the realm of human-centric safety and its intricacies, unpacking topics such as the contradictions and dilemmas of workplace safety, the psychology of safety, the human condition and its contribution to the safety of work, and how safety leaders can synthesise the collective knowledge, skills, expertise, and lived experiences of the people who make up an organisation. Featuring micro-projects for readers to refer to and work through within their organisations, this book allows the reader to navigate the vast sea of information surrounding the opportunities and pitfalls of traditional and contemporary safety approaches through a lens of human-centric safety.This is an easy-to-read book that will appeal to professionals at all career levels where safety is critical to their role, including those in construction, utilities, manufacturing, mining, civil, aviation, and maritime sectors.
Humanising the Workplace: New Proposals and Perspectives (Routledge Library Editions: Human Resource Management Ser. #32)
by Richard N. OttawayA great deal of attention is focused on the problem of improving the working environment. The research involved is not merely a question of improving industrial relations but rather it forms part of the entire inter-disciplinary search for ways of improving the quality of working life. This volume, first published in 1977, presents a range of views from researchers in a variety of disciplines to illustrate what has already been achieved and what goals and objectives ought to be set. This title will be of interest to students of business studies and human resource management.
Humanism Challenges Materialism in Economics and Economic History
by Roderick Floud David Mitch Santhi HejeebuMost of the existing research on economic history relies either solely or ultimately on calculations of material interest to explain the major events of the modern world. However, care must be taken not to rely too heavily on materialism, with its associated confidence in perfectly rational actors that simply do not exist. What is needed for a more cogent understanding of the long history of capitalist growth is a more realistic, human-centered approach that can take account of the role of nonmaterial values and beliefs, an approach convincingly articulated by Deirdre McCloskey in her landmark trilogy of books on the moral and ethical basis of modern economic life. With Humanism Challenges Materialism in Economics and Economic History, Roderick Floud, Santhi Hejeebu, and David Mitch have brought together a distinguished group of scholars in economics, economic history, political science, philosophy, gender studies, and communications who synthesize and build on McCloskey’s work. The essays in this volume illustrate the ways in which the humanistic approach to economics that McCloskey pioneered can open up new vistas for the study of economic history and cultivate rich synergies with a wide range of disciplines. The contributors show how values and beliefs become embedded in the language of economics and shape economic outcomes. Chapters on methodology are accompanied by case studies discussing particular episodes in economic history.