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Leading from the Roots: Nature-Inspired Leadership Lessons for Today's World
by Dr. Kathleen E. AllenCan we design organizations in a way that creates a space where employees, the organization, and the larger community all thrive?And if so, where can we go for inspiration to help us achieve this goal?In a time of volatile and complex uncertainty, it is time to learn the lessons that nature has compiled from 3.8 billion years of research and development. Nature is an interdependent, dynamic and living system – just like today&’s organizations and communities. Kathleen Allen uses nature as a model, mentor, and muse to rethink how leadership is practiced today. Leading from the Roots takes nature as a source of inspiration to help organizations see a new way of leading and designing workplace structure, applying the generous framework found in mature ecologies to human organizations.Kathleen Allen helps shift assumptions, practices, structures, and processes of organizations to become more resilient and nourishing for all, and, along the way, design the way out of workplace dysfunction and drama.&“Leading from the Roots provides a powerful new way of thinking about organizations as living systems and delivers practical leadership frameworks for individuals to learn how to unleash the energy and create innovative, effective teams. -Anne Boneparte, CEO AppthorityThis book is a must read for organizational leaders who are not only committed to their mission, but equally to creating a workplace that attracts and retains the brightest and the best professionals fully enabled to meet that mission. -Caryl Stern, President & CEO UNICEF USA
Leading in Analytics: The Seven Critical Tasks for Executives to Master in the Age of Big Data (Wiley and SAS Business Series)
by Joseph A. CazierA step-by-step guide for business leaders who need to manage successful big data projects Leading in Analytics: The Critical Tasks for Executives to Master in the Age of Big Data takes you through the entire process of guiding an analytics initiative from inception to execution. You’ll learn which aspects of the project to pay attention to, the right questions to ask, and how to keep the project team focused on its mission to produce relevant and valuable project. As an executive, you can’t control every aspect of the process. But if you focus on high-impact factors that you can control, you can ensure an effective outcome. This book describes those factors and offers practical insight on how to get them right. Drawn from best-practice research in the field of analytics, the Manageable Tasks described in this book are specific to the goal of implementing big data tools at an enterprise level. A dream team of analytics and business experts have contributed their knowledge to show you how to choose the right business problem to address, put together the right team, gather the right data, select the right tools, and execute your strategic plan to produce an actionable result. Become an analytics-savvy executive with this valuable book. Ensure the success of analytics initiatives, maximize ROI, and draw value from big data Learn to define success and failure in analytics and big data projects Set your organization up for analytics success by identifying problems that have big data solutions Bring together the people, the tools, and the strategies that are right for the jobBy learning to pay attention to critical tasks in every analytics project, non-technical executives and strategic planners can guide their organizations to measurable results.
Leading in English: How to Confidently Communicate and Inspire Others in the International Workplace
by D. Vincent Varallo Joerg Schmitz Stephan M. MardyksA Guide for English communication amongst international professionals Leading in English provides a valuable resource for more effective international business communication. Whether you're a non-native English speaker working in English every day, or a native speaker working with non-native speakers, this book levels the playing field with a host of insights and tips using real-time examples. Through shared experiences and an engaging narrative, you'll gain confidence as you build the skills you need to communicate more effectively in the workplace. Impart information, relate to coworkers, or just have a friendly chat—this book helps remove uncertainty and streamline interactions. Whether language is a small stumbling block or a large hurdle in your workplace, this book can help you overcome the issues and be happier, more confident, and more effective at your job. Communication is tremendously important in the workplace. When English presents a barrier, removing that obstacle must be priority number one. This book helps you do that, with expert insight, practical tips, and a bit of humor to help shift your perspective. Boost your confidence as a non-native English speaker Work more effectively with coworkers and clients Speak more confidently to an international audience Strengthen your communication skills in all areas In the course of a single work day, you have many one-to-one conversations, several group conversations, and maybe even a presentation or two–wouldn't it be nice to know that you've been heard, understood, and correctly interpreted? English is a tricky language, but there are ways around the issues that tend to trip up non-native speakers. Leading in English shows you how to clear the air and communicate more effectively at any level of English proficiency.
Leading in Inter-Organizational Networks: Towards a Reflexive Practice
by Matthias MitterlechnerIn view of the rising importance and prevalence of network-based collaboration, this book aims to meet the need for more theory in this area. Theoretically conceptualizing and empirically describing the practice of reflexive leadership in inter-organisational networks, it explores how member organisations approach reflexive leadership and the associated challenges. Examining these questions from wider leadership theory perspectives as well as a tighter focus upon inter-organizational networks, the author specifically explores how reflexive leadership can be sustained and how social and political contexts may obstruct or support its use, acceptance and practice. Based on in-depth qualitative empirical fieldwork in the Swiss healthcare sector, the book offers a novel practice-theoretical model for use in inter-organizational networks.
Leading in Multicultural Schools: Cultural Intelligence and Leadership Styles for Better Organisations (Routledge Research in Educational Leadership)
by Joseph Malaluan VelardeVelarde explores how cultural competencies and leadership styles can be integrated and maximised to create and sustain a healthy environment for better learning. The integration of cultural intelligence and effective school leadership practices shapes the foundation for a culturally strategic leadership. This book uses research from Malaysia supported by cases and studies from various parts of the world to bring readers perspectives that can be applied in an international context. Velarde examines how various school leaders (i.e., principals, coordinators, heads of department, teacher leaders) in national and international schools utilise cross-cultural capabilities and leadership styles in their multicultural schools to work inclusively on a shared vision despite the challenges of cultural conflicts. As a framework in leading in multicultural schools, its culturally strategic leadership principles and practices come from the examination of current research in cultural intelligence and educational leadership to provide scholars and practitioners an alternative perspective and practical guide in school leadership and its intended outcomes. This insightful, practical, and reflective guide will be useful as a reference for scholars and students in the field of educational leadership and management. As a supplement to teaching modules in universities, lecturers of school leadership will also find this book resourceful.
Leading in Place: Leadership Through Different Eyes
by Rosemary O'Leary Rita M. HiltonIn Leading in Place, the authors open up new avenues in the debate on leadership by drawing the reader’s attention to the ways in which women can be—and are—leading in organizations and communities in sometimes unconventional, often unrecognized, ways. Through surveys and interviews, this practitioner-academic team has conducted a thorough and fascinating study of women in various leadership roles, from paid high-level executives to community volunteers. The book bridges the chasm between what the experts write about leadership and what is experienced in organizations and communities. It pushes the reader to think about how unconscious biases have influenced perceptions of leadership in research and organizations. They suggest leadership research should be updated to integrate 21st century realities by moving past both bias towards male prototypes, as well as the ‘great women’ genre, revealing a wealth of experience and knowledge, including insights about leading in place. With strategies for addressing issues around leadership at both the individual and organizational levels, this book will provide students of leadership as well as professionals with insights that challenge the ways we think about women leaders and leadership more generally.
Leading in Times of Crisis: Navigating Through Complexity, Diversity and Uncertainty to Save Your Business
by David L. Dotlich Stephen H. Rhinesmith Peter C. CairoPraise for Leading in Times of Crisis "Building on the solid base of their book Head, Heart, and Guts, Dotlich, Cairo, and Rhinesmith lay out the ways to become the kind of leader needed to navigate through today's complexities and uncertainties. Leading in Times of Crisis is a necessary guidebook to survive and thrive in the global perfect storm." --John Naisbitt, author, Megatrends and Megatrends 2000 "The risks and opportunities that confront today's leader have never been greater. Leading in Times of Crisis provides unique and valuable insights, along with straightforward principles, that will help point the way in an increasingly diverse and rapidly changing environment." --Ken Frazier, president, global human health, Merck & Co., Inc. "This book blends practical business solutions with useful insights about leading people.It should help anyone looking for new ideas to deal with the uncertainty and complexityfacing leaders everywhere today." --Mindy Grossman, CEO of HSN (formerly Home Shopping Network) "The main message of this provocative book is that leadership as we have known it ischanging rapidly and dramatically. Moreover, research shows that well over half of people in leadership positions fail. The challenge for leaders today is daunting. But a carefulreading of what Dotlich, Cairo, and Rhinesmith have to say from their extensive experiences will help to reduce significantly this troublesome failure rate." --W. Warner Burke, Edward Lee Thorndike Professor of Psychology and Education; chair, Department of Organization and Leadership, Teachers College, Columbia University "Research demonstrates that the #1 leadership competency in shortest supply is 'dealing with ambiguity and complexity.' Dotlich, Cairo, and Rhinesmith give you the real-world tools to actually do it. This book helps us to reach deep inside ourselves, our organizations, and our markets to achieve dynamic, sustainable success. Get this book to effectively navigate change, inside and out!" --Kevin Cashman, senior partner, Korn/Ferry Leadership & Talent Consulting, and best-selling author, Leadership From the Inside Out
Leading in Tough Times: Overcome Even the Greatest Challenges with Courage and Confidence
by John C. MaxwellChallenging times will come, but great leaders know how to lead their teams and emerge even stronger—prepare yourself now using this helpful guide to personal and professional success. Great leaderships will face challenges. Markets will collapse; pandemics will come; people will always provide new and interesting ways to makes things difficult. But leaders must achieve results and build a team that produces, even when you are faced with difficult circumstances.This all-new book from John Maxwell, created using content from several of his previous bestselling titles, is the ultimate guide to helping your team survive and even thrive when the unexpected happens. Maxwell helps leaders identify their team's main challenges, take stock of their liabilities, understand what they can control, and use challenges as opportunities to rethink the way they do things. He ultimately gives leaders the tools to grow their teams in the midst of difficult times. Through humor, in-depth insight, and examples, internationally recognized leadership expert John C. Maxwell reassures leaders that they can still lead well and help people develop the skills they need to become great leaders, even when times are tough.
Leading in Turbulent Times (Financial Times Ser.)
by Kevin Kelly Gary HayesShows what every leader must do to cope with perpetual change -- the key characteristic of twenty-first century business Provides unrivalled access to the best managed boardrooms in the world through unique interviews with some of today's most resilient and innovative leaders Combines inspirational anecdotes and case studies with solid, pracitcal advice Turbulent times are here to stay. The global recession is today’s current dramatic headline, but accelerating change and economic uncertainty are the hallmarks of twenty-first century business. Signs like the volatility of commodity prices and fluctuations in currencies are all part of a broader weather system affecting business everywhere. These powerful forces for change are the corporate equivalent of headwinds, something which must be faced and navigated by all leaders and those they lead. The challenge of the next few years is learning to maneuver confidentially in perpetual turbulence. So what should you do as a leader to keep your business on course? Kevin Kelly and Gary Hayes have interviewed frontline leaders with proven track records for adapting to rapid change and helping their companies thrive. In Leading in Turbulent Times these extraordinary executives—from such successful international companies as McDonald’s, General Electric, Nissan, Coca-Cola, Kaiser Permanents, Marks & Spencer and more—share how they have confronted the challenges every leader must now face. You’ll discover how to recognize the early signs of rough seas ahead and mobilize and inspire your people to respond. Kelly and Hayes explain what top leaders do to chart new strategies that build on existing strengths and, when necessary, change direction quickly and decisively. But a different course is not always welcomed by everyone, so Leading in Turbulent Times offers advice on putting down mutinies in ways that acknowledge legitimate concerns without distracting or alienating loyal crewmembers. And they focus on how to cope with the personal stress that comes with guiding your organization and your people through the turmoil. Leading in Turbulent Times shows how you can use change to your advantage, at a time when everyone else is being blown off course.
Leading in a Culture of Change
by Michael FullanThe new edition of the best-selling guide for powerful, morally-grounded change leadership in any organization. Change is an inevitable, essential part of the modern world. Change prevents stagnation, fosters creative solutions, and propels innovation. With change comes challenges: to survive and prosper, organizations need to adapt to shifting market dynamics, volatility in the public arena, disruptions brought on by new technologies, and many more. Leaders need to understand the dynamics of change to cope with the complexities of the change process. Leading in a Culture of Change describes the key dimensions of leadership that are crucial in times of change. This innovative guide helps readers master the five components of change leadership—moral purpose, understanding change, building relationships, creating and sharing knowledge, and creating coherence—and mobilize others to accomplish shared goals in often difficult conditions. Extensively revised and updated throughout, this market-leading book continues to help leaders from across sectors understand the dynamics of change and navigate the end-to-end change process. The second edition is now thoroughly grounded in the various forms and interpretations of successful change and includes more precise definitions of the core competencies of change, contemporary case studies of their development and practical application, and increased guidance on their effective use through new concrete examples. Combining knowledge from the worlds of education and business, this unique book will help you: Integrate proven, time-tested methods of education reform and the most current insights in leadership and organizational change Develop and implement positive, sustained systematic change strategies in any organization Increase performance, optimize learning, and improve leadership Understand the key principles of leading change through specific, real-world examples Embrace a morally-grounded process of effective organizational change Leading in a Culture of Change is an indispensable source of information for leaders in business, non-profit, and public sectors seeking to understand, influence, and lead the change process.
Leading in a Non-Linear World: Building Wellbeing, Strategic and Innovation Mindsets for the Future
by Jean GomesUnlock the full potential of your organization in a rapidly transforming world with this explosive resource Leading in a Non-Linear World: Building Wellbeing, Strategic and Innovation Mindsets for the Future, leads readers through a groundbreaking set of science-based strategies to help them face rising demand, uncertainty and change posed by disruptive technologies and seismic shifts in globalisation. The book shows how our mindset, more than our knowledge and expertise, has the potential to be our greatest asset in facing the future. Jean Gomes reviews the latest brain research revealing that our mindset is the interplay of feeling, thinking, and seeing, and how we can build it to significantly increase our wellbeing and performance. For over 30 years Jean Gomes has worked with many of the world&’s most successful leaders in the corporate and sporting world, helping them to harness the emerging science of mindset. His clients include Warner Music, Nike, Alexander McQueen, Stella McCartney, eBay, Coca-Cola, UK Sport, Condé Nast, Microsoft, Manchester City Football Club and BMW. He is co-author of the New York Times best seller; The Way We're Working Isn't Working and the founder and CEO of the research-based consultancy, Outside. Leading in a Non-Linear World provides readers with a new science-based definition of mindset and the tools to: Build and strengthen their mindset Increase their sustainability and wellbeing Understand and build the ultimate strategic mindset Learn how to create the mindset that's foundational to the success of the world's fastest growing companies How to build an open mindset that allows leaders to create flexible, adaptive cultures capable of naturally responding to change Perfect for CEOs, Chief Innovation Officers, business leaders, digital officers, and anyone in a managerial or supervisory role, Leading in a Non-Linear World shows leaders how to shift their thinking and realize explosive growth in a world that demands nothing less.
Leading in a VUCA World: Integrating Leadership, Discernment and Spirituality (Contributions to Management Science)
by Jacobus Kobus Kok Steven C. van den HeuvelThis open access book brings together works by specialists from different disciplines and continents to reflect on the nexus between leadership, spirituality and discernment, particularly with regard to a world that is increasingly volatile, uncertain, complex, and ambiguous (VUCA). The book spells out, first of all, what our VUCA world entails, and how it affects businesses, organizations, and societies as a whole. Secondly, the book develops new perspectives on the processes of leadership, spirituality, and discernment, particularly in this VUCA context. These perspectives are interdisciplinary in nature, and are informed by e.g. management studies, leadership theory, philosophy, and theology.
Leading in an Unpredictable World: Lessons from Chinese Entrepreneurs
by Donald N. SullAs this chapter illustrates, firms in unpredictable markets such as China need fully engaged leaders who monitor the competitive context for emerging opportunities and threats, set corporate priorities, build and maintain flexible hierarchies, and pursue golden opportunities while responding to threats.
Leading in an Upside-Down World: New Canadian Perspectives on Leadership
by J. Patrick Boyer The Right Honourable Paul MartinThe world as we know it has been turned upside down by recent events but it’s still a place where leadership is needed more than ever. Fifteen Canadians with highly diverse perspectives and richly different experience explore this timely question in Leading in an Upside-Down World. Chapter by chapter, stories of Canada unfold and future prospects for leadership grow clearer as these eminent Canadians explain how to "recognize leadership" in an age where old institutions and behaviours are being left behind. They also identify leadership attributes that endure. Leading in an Upside-Down World gives voice to both scholars and practitioners of Canadian-style leadership.
Leading in the Age of Innovations: Change of Values and Approaches (Routledge Studies in Leadership Research)
by David Cole Lenka Theodoulides Gabriela KormancováLeading in the Age of Innovations centres on the need for a more complex process-relational oriented approach to leadership. The complexity of leadership has grown significantly during the 21st century where the need to adapt to the escalating changes in our society and workplace forms one of the most important prerequisites to succeed. Leading in the Age of Innovations represents the outcomes of the lengthy scientific work that was undertaken for the past 10 years and it is still an ongoing process. This book introduces a new concept of leadership based on the process and relational dimensions which resulted in the development of the Reflective Leadership concept. The new model of leadership provides a unique concept on how to bring together various disciplines and explains the overlapping relations between them. Moreover, the proposed view on leadership reflects the current evolution around the globe highlighting the importance of change and innovation. In organizations, too much focus is on the end product and the technical details of how a product is made and distributed. Less attention is focused on how people interact, and how the human capacity is effectively supported by leaders who, on the other hand, are expected to support a culture of innovation. This behavioural interaction is governed by a set of predictable values and norms. These relationships need to be understood for an organization to prosper and is thus far more important to the leadership process. Leading in the Age of Innovations seeks to establish this understanding and will be key reading to researchers, scholars and practitioners alike in the field of leadership, organizational studies and related disciplines.
Leading in the Digital World: How to Foster Creativity, Collaboration, and Inclusivity (Management on the Cutting Edge)
by Amit S. MukherjeeThe definitive book on leadership in the digital era: why digital technologies call for leadership that emphasizes creativity, collaboration, and inclusivity.Certain ideas about business leadership are held to be timeless, and certain characteristics of leaders—often including a square jaw, a deep voice, and extroversion—are said to be universal. In Leading in the Digital World, Amit Mukherjee argues that since digital technologies are changing everything else, how could they not change leadership ideologies and styles? As more people worldwide participate equally in business, those assumptions of a leader's ideal profile have become irrelevant. Offering a radical rethinking of leadership, Mukherjee shows why digital technologies call for a new kind of leader—one who emphasizes creativity, collaboration, and inclusivity.Drawing on a global survey of 700 mid-tier to senior executives and interviews with C-level executives from around the world, Mukherjee explains how digital technologies are already reshaping organizations and work and what this means for leaders. For example, globally dispersed businesses can't reserve key leadership roles for people from exclusive groups; leadership must become inclusive, or fail. Leaders must learn to collaborate in a multipolar world of networked organizations, working with co-located and non-co-located colleagues. Leaders must lead for creativity rather than productivity. Focusing on practice, Mukherjee outlines goals and strategies, warns against unthinking assumptions, and explains how leaders can identify the mindsets, behaviors, and actions they need to pursue. With Leading in the Digital World, Mukherjee offers the definitive book on leadership for the digital era.
Leading in the Global Matrix: Proven Skills and Strategies to Succeed in a Collaborative World
by Marty Seldman John FutterknechtEnter the matrix . . . and discover a whole new reality for your organization. In today's global business world, many organizations are shifting away from decentralized, vertical structures—with silo functions such as finance, HR, or operations—to a "matrix" model of cross-functional teams that work across a number of business units. When executed successfully, a matrix structure helps companies thrive in the modern market by better leveraging internal resources, eliminating duplication, spurring innovation, and driving enterprise-wide strategy. However, integrating matrix structures is often a challenge for organizations. John Futterknecht and Marty Seldman, PhD, have worked with some of the world's largest companies—including PepsiCo, Disney, McDonald's, and Microsoft—to investigate and conquer the challenges that arise with these highly integrated organizational structures. Through coaching hundreds of leaders and training thousands for on success in a matrix environment, they have witnessed first-hand which skills and strategies are most critical for matrix success . . . and now they're sharing these breakthrough, field-tested tips with you. Leading in the Global Matrix offers a real-world perspective of working in a matrix while using examples from the authors' actual coaching of business leaders. This book tackles the critical, "unspoken" dimensions that are often underestimated and unaddressed in the global business world, helping readers learn: specific skills and insights that can help them be successful in the trenches how to deal with day-to-day realities—which include complexity, pressure, and demand to deliver results with speed what to do, why it's important, and how to accomplish each task With concrete action plans, readers can implement what they learn in the book into their everyday work lives. Leading in the Global Matrix encapsulates field-tested advice to help individual professionals and their teams unlock their full potential, allowing the matrix to finally deliver on its promise.
Leading on the Edge
by Rachael RobertsonLessons on authentic leadership from the 58th annual Antarctic expeditionIn Leading on the Edge, successful business speaker and consultant Rachael Robertson shares the lessons she learned as leader of a year-long expedition to the wilds of Antarctica. Leading eighteen strangers around the clock for a full year--through months of darkness and with no escape from the frigid cold, howling winds, and each other--Robertson learned powerful lessons about what real, authentic leadership is. Here, she offers a deeply honest and humorous account of what it takes to survive and lead in the harshest environment on Earth. What emerges from her graphic account is a series of powerful and practical lessons for business leaders and managers everywhere.Features practical leadership lessons that are particularly helpful for any leader who must get the best out of the team they've gotFeatures solutions to many challenges common to all workplacesIncludes real excerpts from Robertson's personal journals through twelve months of leading in the most challenging environment in the worldWritten by a popular speaker and business leader who has appeared at more than 350 national and international conferences and events for a wide range of industriesLeading on the Edge explains what it's like to take charge when you've no place to hide and how truly harsh environments can serve as a leadership laboratory that results in truly effective, authentic leadership.
Leading on the Edge: Extraordinary Stories and Leadership Insights from The World's Most Extreme Workplace
by Rachael RobertsonLessons on authentic leadership from the 58th annual Antarctic expedition In Leading on the Edge, successful business speaker and consultant Rachael Robertson shares the lessons she learned as leader of a year-long expedition to the wilds of Antarctica. Leading eighteen strangers around the clock for a full year—through months of darkness and with no escape from the frigid cold, howling winds, and each other—Robertson learned powerful lessons about what real, authentic leadership is. Here, she offers a deeply honest and humorous account of what it takes to survive and lead in the harshest environment on Earth. What emerges from her graphic account is a series of powerful and practical lessons for business leaders and managers everywhere. Features practical leadership lessons that are particularly helpful for any leader who must get the best out of the team they've got Features solutions to many challenges common to all workplaces Includes real excerpts from Robertson's personal journals through twelve months of leading in the most challenging environment in the world Written by a popular speaker and business leader who has appeared at more than 350 national and international conferences and events for a wide range of industries Leading on the Edge explains what it's like to take charge when you've no place to hide and how truly harsh environments can serve as a leadership laboratory that results in truly effective, authentic leadership.
Leading processes to lead companies: Kaizen Leader & Green Belt Handbook
by Claudio Calabrese Gabriele Arcidiacono Kai YangThis Minibook is a brief guide for Green Belt during a Lean Six Sigma project management or for Kaizen Leader during a process improvement activity. Through both its theoretical concepts and practical examples it is a pocket book for a quick consultancy. Authors idea comes from companies needs in order to analyze information useful to know in depth different kind of processes. The set of Six Sigma tools are explained through Minitab 16, the last release of the most widely used statistical software.
Leading the Charge: Leadership Lessons from the Battlefield to the Boardroom
by Tony Koltz Tony Zinni"What's happened to our leaders and to our leadership?"Based on General Zinni's leadership experiences from the battlefield to the boardroom, Leading the Charge shows a new way through the significant leadership challenges of the 21st century.The times are changing at an ever-increasing velocity. Old systems, organizations, and ways of operating no longer work in our dynamic, complex and increasingly unstable new environment. Out of this chaos and confusion, a new and different leader must emerge. Old systems and methods will no longer work. Leading the Charge is a visionary leadership book that examines the trends that have reshaped our world and the ways in which visionary leaders and organizations can effectively respond. Tomorrow's successful leaders--in all fields, including the military, academia, politics, and business--must know how to create, operate, and thrive in very fluid, flattened, and integrated structures that are remarkably different from the traditional organizations we are used to seeing. They will have to manage rapidly changing technology and flows of information, and create faster and more far-reaching spans of control. Leading the Charge shows the way, and is an incisive and compelling guide to the new world of leadership, one that will prove indispensable for years to come.Organized around "Leading a New World," a revolutionary leadership course General Zinni developed and taught at the Terry Sanford Institute of Public Policy at Duke University, Leading the Charge makes a convincing case that leaders must . . . - change with the times to be relevant.- be ready for crisis mode at any given time.- have a moral compass and the ability to steer the company in the right direction.- be forward thinking, not reactive, to provide innovation and creativity.- develop great leaders.
Leading the Charge: Paid to Think
by David GoldsmithWhat lessons can be learned from historical leaders' successes? How has management actually hindered the modern-day leader? Do you know how your personal aspirations and concerns are sabotaging your professional successes? Leading the Charge contains eye-opening revelations that will put you in control, marry private and public aspects of your personality, and deliver a higher quality of life than you could ever imagine.
Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results
by Brad ClevelandMany organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary strategy, culture and processes, they suffer from high costs, dissatisfied customers and brand damage. The mandate to get customer experience right is real and urgent. Leading the Customer Experience is a guide to shaping experiences that win loyalty and deliver outstanding business results. It provides a bold, step-by-step approach that will get you and your team pointed in the right direction. And equipped to make sound decisions along the way. Leading the Customer Experience is easy to understand and imminently practical. It is based on the author's extensive experience both as a founding partner of one of the world's most influential customer management organizations, and his work with B2B and B2C organizations in the private and public sectors.The author's down-to-earth explanations cut through jargon and clutter, while stories and examples bring important principles to life. Leading the Customer Experience is relatable to anyone leading, managing or aspiring to better understand customer experience.
Leading the Customer Experience: Inspirational Service Leadership
by Sarah CookLeading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation’s strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others. It is clear that managers and leaders throughout an organisation have a key influence on the experience that customers receive. How leaders behave has a direct impact on their team member’s motivation to go the extra mile to deliver excellent service for the customer. Sarah Cook’s vision for Leading the Customer Experience is to provide practical advice, tools and techniques for managers in how to effectively lead and motivate their team to deliver the best possible customer service. This book encapsulates her research on the behaviours of leaders who successfully create an environment where employees deliver exceptional service and she brings a pragmatic and business focused approach to the topic. Each chapter contains a variety of case study examples from businesses in UK and Europe, Asia Pacific, US and BRIC countries. These include service organisations in the financial sector, manufacturing, hospitality, transport, healthcare, public and third sectors.
Leading the Digital Workforce: IT Leadership Peak Performance and Agility (Security, Audit and Leadership Series)
by Jeffrey W. BrownFuture IT leaders won't be technology leaders, they'll be business leaders who understand technology. Leading the Digital Workforce takes a fresh look at technology leadership, exploring how to lead and manage in today’s digital workplace where the pace of change is exponential. This book walks you through building personal resiliency and avoiding stress and burnout to creating a strategy, building a high-performance team, and examining how technology will change the workforce of the future. Technology leadership requires a unique set of skills, which is why traditional leadership approaches don't always work. This book provides actionable advice on how to create a culture of innovation while driving successful change initiatives. Leading the Digital Workforce provides strategies for empowering people, optimizing processes, and inspiring innovation. This book offers insights into managing change, leveraging technology, and building strong relationships within your organization, including how to understand and work with company culture. Finally, it shares strategies for using technology and innovation to create a competitive edge to unlock new opportunities. Leading the Digital Workforce is essential reading for IT leaders who want to develop their skills, stay ahead of the digital curve, and lead their organizations into the future. No matter if you’re a new IT leader, an aspiring one, or a seasoned leader who’s been at it for years, there’s something in this book that will help you level up your game.