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Management and Labor Conflict: An Introduction to the US and Canadian History (Routledge Focus on Business and Management)
by Jason RussellManagement and labor have been adversaries in American and Canadian workplaces since the time of colonial settlement. Labor lacked full legal legitimacy in Canada and the United States until the mid-1930s and the passage of laws that granted collective bargaining rights and protection from dismissal due to union activity. The US National Labor Relations Act (Wagner Act) became the model for labor laws in both countries. Organized labor began to decline in the United States in the late 1960s due to a variety of factors including electoral politics, internal social and cultural differences, and economic change. Canadian unions fared better in comparison to their American counterparts, but still engaged in significant struggles. This analysis focuses on management and labor interaction in the United States and Canada from the 1930s to the turn of the second decade of the twenty-first century. It also includes a short overview of employer and worker interaction from the time of European colonization to the 1920s. The book addresses two overall questions: In what forms did management and labor conflict occur and how was labor-management interaction different between the two countries? It pays particular attention to key events and practices where the United States and Canada diverged when it came to labor-management conflict including labor law, electoral politics, social and economic change, and unionization patterns in the public and private sectors. This book shows that there were key points of convergence and divergence in the past between the United States and Canada that explain current differences in labor-management conflict and interaction in the two countries. It will be of interest to researchers, academics, and students in the fields of management and labor history, employment and labor relations, and industrial relations.
Management and Labour (Routledge Revivals)
by Kevin Gerard FenelonFirst published in 1939, Management and Labour is a study of industrial organisation in the 1930s, with special reference to personnel relations. The matters dealt with include the development of systematic methods of management; ‘Scientific Management’ and industrial psychology; Industrial fatigue and its reduction; Working conditions and factory environment; Labour management; Foremanship; Labour turnover; Absenteeism; Arbitration and conciliation in labour disputes; Statutory and voluntary welfare; State regulation of wages; Industrial diseases and their prevention; Industrial accidents; and the problem of economic security for employees. This book will be of interest to students of business, management, labour studies, disaster management and history.
Management and Leadership - A Guide for Clinical Professionals
by Sanjay PatoleThis book will provide anyone with an interest in the clinic with a basic guide on those things that are not taught during medical school or any other pre-clinical trainings. The line-up of authors was carefully assembled to include experts in all respective fields to give this volume the authority it requires to be a relevant text for many.
Management and Leadership Development
by Christopher Mabey Tim Finch Lees`This is the first really thought-provoking book that I have read on management development. It is a book primarily addressed to students, but in this field, we are all students. It merits a wide readership both among practising managers as well as among those responsible for developing them′ - Max Boisot, ESADE `Mabey and Finch-Lees inject a breath of fresh air into the management development field by expanding upon its heretofore functionalist base. They offer an informative critique of mainstream views, featuring alternative discourses to examine such hard questions as why management development hasn′t quite delivered on management′s considerable investment in it. As a veritable tour de force in its absorbing integration and review of a large tract of literature, the book informs both management scholars and practitioners what might be expected from management development′s intended but also unanticipated outcomes′ - Joe Raelin, Northeastern University `In a well-written, accessible and yet sophisticated text, Mabey and Finch-Lees show themselves to be as familiar with the latest in management development practice as they are with the sometimes arcane theoretical literature that surrounds it. Its great strength is to recognize the plurality of discourses - some overlapping and complementary, others distinct and oppositional - about the subject. This book can be recommended as a unique resource for students and scholars of management development′ - Chris Grey, University of Warwick This book represents a significant step forward in the theory of management and leadership development. It offers an international perspective in this era of globalisation and a new and questioning perspective on the common belief that leadership is something completely different to, and more important than, management. This book will be of great help to the serous theorist and researcher of management and leadership development. It is an invaluable point of reference for a broad range of theory and research in this area, which it summarises with admirable brevity and clarity′ - John G Burgoyne, Lancaster University Management School and Henley Management College Management development is a potent and high-profile human resource activity, involving some of the organizations′ key players and attracting huge hopes and investments from governments, organizations and individuals alike. Yet at several levels, the high expectations often remain unfulfilled. So why is this a subject and activity that continues to command such intense interest from scholars and practitioners alike? Chris Mabey and Tim Finch-Lees provide a fresh analysis of the concept and practice of management and leadership development (MLD). Grounded in research, the authors set out the current state of management and leadership development practices, before introducing readers to competing theories of MLD and offering them a more critical perspective. Throughout the book, ideas are illustrated by international case studies and vignettes that evoke the perceptions and interests of the whole range of stakeholders in the management development process. Management Development has been written for upper level undergraduate and masters level students pursuing courses in HRM, HRD, Leadership Development, Organizational Behaviour, Management, Organization Change, Personnel Management, and training and development modules.
Management and Leadership Skills for Medical Faculty
by Anthony J. Viera Rob KramerRecognizing that medical faculty face differentquestions or issues in different stages of their careers, this handy, practical title offers acomprehensive roadmap and range of solutions to common challenges in thecomplex and changing Academic Medical Center (AMC). With critical insights andstrategies for both aspiring and seasoned academicians, this handbook offers aconcise guide for personal career development, executive skill acquisition, andleadership principles, providing actionable, targeted advice for facultyseeking help on a myriad of new issues and situations. Pressures in today's Academic Medical Centerinclude significant changes to the healthcare system, competition for researchfunding, transformation of medical education, and recruitment and retention ofthe ever-evolving workforce. This dynamic environment calls for razor-sharpleadership and management effectiveness to stay competitive. AMC faculty aspireto formal leadership roles for a variety of reasons: to set a new vision, tocreate change, or to affect policy and resource decisions. For others,weariness of past leadership styles or mistakes may catalyze wanting a chanceto set a different tone. In the end, promotional opportunities often come withgreat administrative and management responsibilities. Management and Leadership Skillsfor Medical Faculty: A Practical Handbook isa must-have resource for faculty in AMCs and anyone with a role in healthcareleadership.
Management and Leadership Skills for Medical Faculty and Healthcare Executives: A Practical Handbook
by Anthony J. Viera Rob KramerRecognizing that leaders in healthcare institutions face different questions and issues in different stages of their careers, this handy, practical title offers a comprehensive roadmap and range of solutions to common challenges in the complex and changing Academic Medical Center (AMC) and health care organization. Fully updated from the very well-received first edition and including new chapters, this concise handbook offers a guide for personal career development, executive skill acquisition, and leadership principles, providing real-world, actionable advice for faculty and executives seeking help on a myriad of new issues and situations. With a slightly modified title to recognize that leaders in academic medical centers and health care systems are not limited to medical faculty, this new edition maintains much of the content of the successful first edition with revisions based on feedback from readers and colleagues. New material has been added to reflect what is happening as health care undergoes major transformation. With a broader panel of renowned authors from a mix of healthcare institutions as well as nonmedical experts in leadership and management, the book again meets its primary objective: to provide medical faculty, healthcare executives and other leaders with a contemporary, directly relevant resource that emphasizes practical skills and leadership development advice, including personal improvement, which can be used at any stage of one’s career. With critical insights and strategies for both aspiring and seasoned academicians and health executives, Management and Leadership Skills for Medical Faculty and Healthcare Executives: A Practical Handbook, 2nd Edition is a must-have resource for faculty in AMCs and for anyone with a role in healthcare leadership.
Management and Leadership for a Sustainable Africa, Volume 1: Dimensions, Practices and Footprints (Palgrave Studies in African Leadership)
by Kemi Ogunyemi Vanessa Burgal Oreva AtanyaTo effectively deliver sustainable management in practice for Africa, we need responsible leadership. We need to deepen our understanding of sustainability in the unique socio-political and economic context of the continent. The roles of various actors across public, private and non-profit sectors as enablers of sustainable development need to be explored to understand the social, economic and environmental (SEE) trends in Africa and its emerging and developing economies, as well as to chart the way forward for the continent.This first volume focuses on the African understanding of sustainability and its dimensions within its unique historical, social, environmental and political contexts. Through the lens of responsible leadership, the authors reflect on the implementation and extension of the SEE sustainability triad in ways unique to the African continent, especially in relation to the development of well-thought-out, healthy and enduring policy frameworks and the promotion of good governance. The African scope of the book is hinged on collaboration from authors across Africa and the inclusion of case stories from emerging economies in the five African subregions (East, West, North, Central and Southern Africa) within the chapters. The core message is that, to achieve effective and sustainable management and development for Africa, the practice of responsible leadership is critical.
Management and Leadership for a Sustainable Africa, Volume 2: Roles, Responsibilities, and Prospects (Palgrave Studies in African Leadership)
by Kemi Ogunyemi Vanessa Burgal Oreva AtanyaTo effectively deliver sustainable management in practice for Africa, we need responsible leadership. We need to deepen our understanding of sustainability in the unique socio-political and economic context of the continent. The roles of various actors across public, private and non-profit sectors as enablers of sustainable development need to be explored to understand the social, economic and environmental (SEE) trends in Africa and its emerging and developing economies, as well as to chart the way forward for the continent.This second volume explores the roles and responsibilities of the players—leaders and followers—in the core, public purpose and business spheres in delivering sustainable development outcomes for Africa. Drawing on interviews, cases and extensive literature, this volume contributes to reflection on the leadership values and practices required for a sustainable Africa and the crafting of new policy approaches to address the development challenges such as environmental degradation, economic inequities and social exclusion in Africa. The African scope of the book is hinged on collaboration from authors across Africa and the inclusion of case stories from emerging economies in the five African subregions (East, West, North, Central and Southern Africa) within the chapters. The core message is that, to achieve effective and sustainable management and development for Africa, the practice of responsible leadership is critical.
Management and Leadership for a Sustainable Africa, Volume 3: Educating for Sustainability Outcomes (Palgrave Studies in African Leadership)
by Kemi Ogunyemi Vanessa Burgal Oreva AtanyaTo effectively deliver sustainable management in practice for Africa, we need responsible leadership. We need to deepen our understanding of sustainability in the unique socio-political and economic context of the continent. The roles of various actors across public, private and non-profit sectors as enablers of sustainable development need to be explored to understand the social, economic and environmental (SEE) trends in Africa and its emerging and developing economies, as well as to chart the way forward for the continent. This third volume focuses on education as a tool to build a sustainable Africa. It explores the use of pedagogical approaches, learning resources, and policy implementation to develop African leaders and managers with a sustainability mindset that feeds into leadership decision-making, systemic change management, and efficient and sustainable transfers of knowledge and practice. The case stories from various academic institutions present practicable and innovative ideas for educating those who will lead sustainable development for Africa’s future. The African scope of the book is hinged on collaboration from authors across Africa and the inclusion of case stories from emerging economies in the five African subregions (East, West, North, Central and Southern Africa) within the chapters. The core message is that, to achieve effective and sustainable management and development for Africa, the practice of responsible leadership is critical.
Management and Leadership in the 4th Industrial Revolution: Capabilities to Achieve Superior Performance
by Stephen WyattThe business world is currently experiencing fundamental disruption, in part driven by the technology enabled Fourth Industrial Revolution. Corporate value is created and lost in breathtakingly short periods, and the rise of 'unicorns' against the demise of once-venerated organizations has shown that how firms compete has changed. Management and Leadership in the 4th Industrial Revolution presents a framework for managing and winning in the new accelerated world of business, focusing on the key capabilities organizations now need to achieve competitively superior performance. Building on the 'dynamic capabilities' approach already familiar to strategists and based around his own research, Stephen Wyatt shows how executives can assess the dynamic capacity of their organization - a leading indicator of future performance in comparison to their industry peers. Written in an accessible style with best practice examples from companies and quotes from executives to support each insight, this book includes a self-assessment questionnaire to measure the dynamic capacity of your organization and advice on how to strengthen areas of relative weakness. Management and Leadership in the 4th Industrial Revolution offers timely insights on driving innovation and emphasizes the importance of long-term strategy, change management and new models of dynamic leadership.
Management and Marketing of Services
by Peter Mudie Angela CottamThis second edition of The Management and Marketing of Services builds on the success of the first edition and now includes increased coverage of many key areas, extensive examples and case studies. This second edition looks closely at relationship marketing and public sector issues as well as providing expanded sections on: the definition of services, expectations, competitive advantage, pricing of services, segmentation/positioning of services, the service encounter and service employees. The Management and Marketing of Services is a highly accessible text ideal for practitioners and students looking for a comprehensive treatment of this subject area.
Management and Military Studies: Classical and Current Foundations (Cass Military Studies)
by Joseph SoetersThis book connects findings and insights authored by famous scholars in management and organization studies with challenges the military is facing today. One assumes that management and organization studies is only about the rational, predictable, and manageable, and that military action is predominately irrational, unpredictable, and unmanageable; both assumptions are wrong. This book argues that the discipline of management and organization studies is highly relevant for the military in both peace- and wartime conditions, and for any situation in between. In all conditions, the giant and complex military organization needs to be structured, processed, administrated, led, and accounted for. Each chapter presented in this volume focuses on the contributions of founding thinkers in management and organization studies, with their work translated and applied to the military setting. These scholars are drawn from a variety of backgrounds, including organizational sociology, economics, political science, psychology, and engineering. Although the work of only a few explicitly refers to the military, the contributions of all these scholars are relevant in order to come to grips with security and military affairs. Together with many other academics’ work, the contributions of these 18 scholars constitute the core of the field of management and organization studies. This book will be of much interest to students of military studies, management studies, and organization studies.
Management and Morality: An Ethnographic Exploration of Management Consultancy Seminars (Anthropology at Work #1)
by Erik HenningsenDrawing on extended ethnographic studies of management consultancies in the Oslo region of Norway, this book seeks to find a richer understanding of their role in contemporary work life and the attraction their practices exert on people. The author shows that management consultancy is an arena of meaning that should be analysed as a ‘cultural space’. With a detailed investigation into consultancy as a cultural phenomenon, Henningsen argues that its services can be viewed as a ‘micro-utopian’ vision which can lead to a happier working environment for individuals.
Management and Neoliberalism: Connecting Policies and Practices (Routledge Studies in Management, Organizations and Society)
by Alexander StyhreAfter the financial collapse of 2008 and the bailing out of banks in the US and the UK, the long-term viability of the neoliberal doctrine has come under new scrutiny. The elimination of regulatory control, the financialization of the economy including the growth of increasingly complex financial innovations, and the dominance of a rentier class have all been subject to thorough criticism. Despite the unexpected meltdown of the financial system and the substantial costs for restoring the finance industry, critics contend that the same decision-makers remain in place and few substantial changes to regulatory control have been made. Even though neoliberal thinking strongly stresses the role of the market and market-based transactions, the organization theory and management literature has been marginally concerned with neoliberalism as a political agenda and economic policy. This book examines the consequences of neoliberalism for management thinking and management practice. Managerial practices in organizations are fundamentally affected by a political agenda emphasizing competition and innovation. Concepts such as auditing, corporate social responsibility, shareholder value, and boundariless careers are some examples of managerial terms and frameworks that are inextricably entangled with the neoliberal agenda. This book introduces the literature on neoliberalism, its history and controversies, and demonstrates where neoliberal thinking has served to rearticulate managerial practice, including in the areas of corporate governance, human resource management, and regulatory control of organizations.
Management and Organization Theory
by Jeffrey A. MilesManagement and Organization Theory offers a summary and analysis of the 40 most popular, researched, and applied management and organization theories. This important resource includes key instruments used to measure variables in each theory and examines pertinent questions about the theory: strengths and weaknesses, practical applications, and the seminal articles published on each theory. "This is a remarkable book. Jeffrey Miles clearly explains and synthesizes 40 major theories of management and organization in an easily accessible and engaging style. Well researched, comprehensive in its coverage, thorough, balanced, and fair in its analyses of theories, the book is destined to be a major authoritative reference in the field. It is one of the most readable, informative, and useful books I have read. I strongly recommend it. " -Shaker A. Zahra, department chair, Robert E. Buuck Chair, and professor, Strategic Management and Organizations Department, University of Minnesota "This book provides a terrific advantage to any student or manager seeking to grasp the fundamental concepts that explain organizations and the behavior of people within them. "-Richard L. Daft, author, The Executive and the Elephant: A Leader's Guide to Building Inner Excellence; and the Brownlee O. Currey Jr. Professor of Management, Owen Graduate School of Management, Vanderbilt University "An easy-to-read summary of some of the most critical theories in the field of management-theories that have implications not just for scholars, but for practicing managers as well. " -Jay Barney, professor of management and human resources, and Chase Chair for Excellence in Corporate Strategy, Fisher College of Business, The Ohio State University
Management and Organization in Germany
by Thomas ArmbrüsterThis highly original and carefully researched work outlines the relationship between national and organizational culture, empirically investigates forms of organizational culture in Germany, and considers how economic performance and innovation are consequently affected. It charts the historical and intellectual origins of German national culture and presents a cultural account of the country's economic development, modes of commercial cooperation and current reform problems. Taking liberal political theory as its basis, the book identifies remainders of clan thinking and patronage - as well as pessimism and fear of modernity - as Germany's cultural burdens that hamper reform and innovation. Management and Organization in Germany suggests a combination of institutional and cultural approaches to Germany's modernization based on local but bold reform initiatives. This book combines history, political theory and administrative science and conveys management thinking and the current reform debates in Germany to a global readership.
Management and Organization of Temporary Agency Work: Management And Organization Of Temporary Agency Work (Routledge Studies in Management, Organizations and Society)
by Christina Garsten Bas Koene Nathalie GalaisOver the past two decades the use of flexible employment relations has increased in most developed countries. The growth of temporary agency work constitutes a significant component of this development. Organizations are now facing the challenges of managing a ‘blended workforce’, i.e. a workforce consisting of both direct hires and contractors. At a time when Europe, as well as the rest of the world, is facing enhanced global competition and a severe labor market crisis, an understanding of temporary employment practices becomes all the more acute. With the evolution of the use of agency work in the Western world over the past decade, the chapters in this volume show how a focus on the management and organization of temporary agency work can be helpful to see possibilities and pitfalls for the use of temporary employment in the wake of changed employment practices and challenges to labor market stability and welfare structures. Together, the new case studies presented in this volume provide a wide scope of analysis of the organization and management of temporary agency work, offering a much-needed contribution to the discussion of issues and priorities that guide and shape organizational practices today. Its particular uniqueness lies in the empirical richness and variety of local case studies and the way in which these are related to wider policy aims, ideological shifts, and the dynamics of organizational practice, with a particular focus on the organization and management of ‘blended workforces’.
Management and Organizational History: A Research Overview (State of the Art in Business Research)
by Albert J. Mills Milorad M. NovicevicManagement and organizational history has grown into an established field of research with competing and contrasting approaches and methods that are relevant for management and organization studies. This short-form book provides readers with expert insights on intellectual interventions in management and organization history. The authors illuminate the central ideas, works, and theorists involved in forming the link between history, management, and organization studies, particularly focusing on the debates addressing the need for a 'historic turn' in management and organizational studies. With coverage of nascent schools of thought in management historiography, such as ANTi-History, revisionist history, counter-history, rhetorical history, the Copenhagen School, microhistory, critical realist histories, alongside existing modernist and post-modernist approaches, as well as postcolonial, decolonial, and feminist critiques, the book is essential reading for scholars and students learning or exploring the role of history in management and organization studies.
Management and Organizations in Transitional China (Routledge Studies in International Business and the World Economy)
by Lisa Keister Yanlong ZhangChina’s 30-year market transition and its integration into the world economy provide a unique opportunity for exploring the nature of large-scale economic and political transformation and the mechanisms underlying organizational behavior during such a transition. Management and Organizations in Transitional China explores how managers and firms cope with transition-related challenges by adapting to, manipulating, or even creating the complex institutional environment. This book examines the way transitional institutions shape individual decisions and organizational strategies, the mechanisms that promote the diffusion of innovative management practices and economic policies, and the formation and evolution of interfirm networks. Based on a comprehensive review of the studies on market transition, this book investigates how firms manage their relationship with important stakeholders in the environment. It highlights the importance of network-based strategies for institutionally less-advantaged actors (like private firms, foreign entrants, and entrepreneurs) to establish legitimacy, gain institutional support, and mobilize financial resources. Moreover, this book studies the mechanisms that facilitate the adoption of innovative management practices and economic policies in the transitional context, comparing the mainstream diffusion theories and evaluating the relative potency of the diffusion drivers. Furthermore, Management and Organizations in Transitional China provides empirical analyses using longitudinal data of alliance formation, network evolution, and the effect of both alliance formation and network evolution on firm decision-making and performance. Combining theory, data analysis, and rich contextual description to provide a comprehensive understanding of the organizational transition process, this book will appeal to scholars and practitioners in general management, organizational studies, international business, entrepreneurship, and related disciplines.
Management and Regulation of Pension Schemes: Australia a Cautionary Tale (Routledge Research in Finance and Banking Law)
by Nicholas MorrisPerhaps the greatest long-term challenge facing modern economies is how to pay for the living expenses and care costs of the elderly. Following policy decisions made in Australia in the 1990s, a substantial part of the pension requirements of the next cohort of retirees will be met from savings accumulated during working years. The effective management of these savings is crucial. If they are invested wisely, the assets available to fund pensions and care will grow; if not, available funds may turn out to be insufficient. Unfortunately, there is considerable evidence worldwide that the management of funds attracts rent-seeking behaviour by the financial services industry which erodes much of the potential return. Australia introduced compulsory superannuation contributions for its working population in 1991, leading to a proliferation of funded schemes that are largely run by the private sector. Complexity, and many degrees of separation between fund members and those who manage their funds, have emerged as serious problems. Combined with weak competitive pressures and governance systems, and insufficient legal and regulatory constraints, the result is a system that does not serve its members well. This book provides a detailed evaluation of the Australian experience, highlights the extent to which the financial services industry has extracted rents from Australian pensioners, and how and why this occurred. Based on original empirical research, and examination of industry reviews and relevant literature, the book demonstrates the numerous principal–agent, conflict of interest and rent extraction problems that have emerged in Australia. The book makes suggestions for how these problems can be addressed in Australia, and also provides lessons for other countries wishing to enact pension reform.
Management and Resilience of African Organizations in Times of Crisis: Current Business Issues in African Countries (CBIAC) Conference, Agadir, Morocco, April 27-28, 2023 (Springer Proceedings in Business and Economics)
by Shani D. Carter Sara BensalBusinesses in African countries continued to face crises due to COVID-19, supply chain, and climate change. Governments can take steps to increase businesses’ resilience by supporting and promoting sustainable development. In turn, businesses can increase their resilience by promoting the resilience of their employees. This book explores the current state of management and resilience in African nations and discusses issues that revolve around its reciprocal impact on global business, government, and society. Featuring select papers from the 4th Annual Current Business Issue in African Countries (CBIAC) Conference held in Agadir, Morocco in 2023, this book focuses on the synergies between climate change, supply chain and sustainable development, particularly post pandemic featuring content from business and NGO leaders, faculty, and students. The impetus of the CBIAC conference was the discussions held at the United Nations Conference on Trade and Development (UNCTAD) held in Nairobi, Keyna in July 2016 and in Bridgetown, Barbados, and Geneva in October. The goal of the conference is to create long-term collaborative relationships between business leaders, faculty, researchers, students, and community members from different African nations.
Management and Society in Sweden (Routledge Library Editions: Management)
by Peter Lawrence Tony SpybeyThis study, originally published in 1986, examines the general characteristics of Swedish management, the relevant aspects of Swedish history and society, and explores the relationship between them. The character of Sweden’s management and industrial life is the product of wider social and cultural influence. This title will be of interest to students of economics and management.
Management and Supervision for Working Professionals, Third Edition, Volume I
by Herman KorenThe practical set of methods and tools contained in the two volumes of Management and Supervision for Working Professionals provides the reader with the knowledge and means to become an effective manager or supervisor. Volume I emphasizes organizational structure, planning, and leadership, while Volume II emphasizes communication, instruction, and daily management responsibilities such as performance ratings, unions, and health and safety.
Management and Supervision for Working Professionals, Third Edition, Volume II
by Herman KorenThe practical set of methods and tools contained in the two volumes of Management and Supervision for Working Professionals provides the reader with the knowledge and means to become an effective manager or supervisor. Volume I emphasizes organizational structure, planning, and leadership, while Volume II emphasizes communication, instruction, and daily management responsibilities such as performance ratings, unions, and health and safety.
Management and Supervisory Practices for Environmental Professionals: Advanced Competencies, Volume II
by Herman Koren Alma Mary AndersonBased on the lifelong experiences of two authors as supervisors and teachers, the Fourth Edition of this bestseller provides up-to-date information for newly promoted or management-aspiring professionals and engineers in the fields of environmental health, occupational health and safety, water and wastewater treatment, public health, and many others. This second volume explains the advanced principles that supervisors need to understand the art of communications, resolving communications problems, and the supervisor/manager’s role in teaching, counseling, and managing employee performance and employee health and safety. In addition to those already practicing professionals in their fields, this book is an excellent resource for students interested in learning management skills prior to entering the workforce. Features of the Fourth Edition Helps to understand and utilize organizational structure to facilitate problem solving Offers a practical set of methods, tools, and techniques, all illustrated and easy to understand, for achieving leadership qualities Provides concise but essential discussion material for each topic, using the practical art of communications Includes thorough updates and many new case problems with answers provided Introduces self-testing questions for different situations and practical exercises utilizing an individual’s own work experience for answers