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Managing Government Employees: How to Motivate Your People, Deal with Difficult Issues, and Achieve Tangible Results
by Stewart LiffManaging government employees presents unique challenges. Government managers may feel that stringent and convoluted regulations mean they "can't do that". Some others may use that perception as a crutch. But the truth for all of them is, yes, they can "do that" -- and they'd better. "That" means managing employees as proactively and decisively as their corporate counterparts, and holding their staffs, teams, and departments accountable for productivity and results. Managing Government Employees offers dozens of techniques for meeting the challenges and stressful situations supervisers face on a daily basis. Major topics include how to: * get maximum dedication and productivity from employees * improve results of poor performers and discipline or fire them when necessary * deal with union and EEO issues * cut through the red tape of government employment systems For managers frustrated by government bureaucracy, this book lets them know they have more power than they may think.
Managing Green Teams: Environmental Change in Organisations and Networks
by Peter Strachan John MoxenTo reach environmental excellence, organizations must unlock and channel the ideas and energies of their staff. This can only be achieved through the effective leadership and commitment of senior managers and the development of sound teamworking throughout the organization. To this end, forward-looking organizations have formulated a range of teams, including: environmental steering committees; environmental action teams; process improvement teams; and quality and environment circles. The aims of this book are to bring together practical experiences and theoretical developments in relation to the role of teamworking within the context of environmental management. Contributions from an international group of leading practitioners and academics present examples of how teamworking can be utilised to solve the complex and uncertain environmental challenges that organisations face. The book is divided into three key sections. The first section examines – in a number of different organizational contexts – the problems that confront managers during the process of forming and developing environmental teams. In the second section, the book examines how environmental teams can trigger changes in core operations and integrate environmental concerns in business decision-making at every level in the organization. In the final section, the focus of the book shifts to environmental networks and their role as inter-organizational co-ordinators. Managing Green Teams: Environmental Change in Organisations and Networks will be of particular interest to educationalists, consultants and practitioners. Teamworking is a well-established field, but, to date, no book has made any attempt to fully integrate teamworking and environmental issues.
Managing Group Risk Attitude
by David Hillson Ruth Murray-WebsterThis book builds on the authors' previous title Understanding and Managing Risk Attitude but this time looks exclusively at the challenges of understanding and managing those attitudes adopted by groups of people when faced with making decisions that they perceive as risky and important. The book makes the link between risk management and decision-making explicit, building on existing work from the economic and risk psychology schools but taking a pragmatic, practitioner-focused approach that is relevant to all decision-making groups in any situation. The insights in Managing Group Risk Attitude are derived from the authors' own applied research. Details of the research methods and findings are included in the book in support of a practical model and steps to manage risk attitude using applied emotional literacy. Ruth Murray-Webster and David Hillson have written a practical book for all decision-makers, supported by actual research by practitioners and underpinned by the seminal research of leading academics.
Managing Growth and Expansion into Global Markets: Logistics, Transportation, and Distribution (The\global Warrior Ser. #9)
by Thomas A. CookCompany executives in every field are recognizing the critical importance of entering into the global economy. As transportation and logistics companies follow their clients expansion into these international markets, they must be able to service their clients supply chain needs in new economies and turbulent markets.Managing Growth and Expansion
Managing Growth in Miniature: Solow's Model as an Artifact (Historical Perspectives on Modern Economics)
by Verena HalsmayerManaging Growth in Miniature explores the history of the way economists think about growth. It focuses on the period between the 1930s and 1960s, tracing the development of the famed 'Solow growth model,' one of the central mathematical models in postwar economics. It argues that models are not simply 'efficient tools' providing answers to the problems of economic theory and governance. The Solow model's various uses and interpretations related not only to the ways it made things (in)visible, excluded questions, and suggested actions. Its 'success' and effects ultimately also pertained to its fundamental ambiguities. Attending to the concrete sides of economic abstractions, this book provides a richly layered and accessible account of the forms of knowledge that shaped the predominant notion of 'economic growth' and ideas of how to govern it.
Managing Health and Safety (Learning Made Simple Ser.)
by Jacqueline JeynesLearning Made Simple books give you skills without frills. They are matched to the main qualifications and written by experienced teachers and authors to make often tricky subjects simple to learn. Every book is designed carefully to provide bite-sized lessons matched to readers' needs.Using full colour throughout and written by leading teachers and writers, Learning Made Simple books build on a rich legacy of over 50 years as leading publishers helping to learn new skills and develop their talents.Whether studying at college, training at work, or reading at home, aiming for a qualification or simply getting up to speed, Learning Made Simple Books will give readers the advantage of easy, well-organized training materials in a handy volume you can refer to again and again. These titles will be promoted direct to training companies and learners, and individuals will be urged to buy them not only by college lecturers but also by trainers at work. These titles will be core stock for years to come.The books are written by experienced HR trainers and will be typeset by PK McBride (an experienced teacher and author of several Learning Made Simples himself). PK McBride has a thorough understanding of the ethos of the LMSs books and his involvement will insure that all titles have a layout and style consistent with the brand. Jacqueline Jeynes has run her own Management Consultancy business Opal Services,for 19 years, providing a wide range of management skills training across all industry sectors. She has appeared as an expert on 10 BBC TV programmes on H&S for small firms. She has regularly published articles in professional journals. She was a Commissioner on the Independent Inquiry into Drug Testing in the Workplace 2005 and been a member of many national and European Commission committees. A member of IBA and IOSH, she has just been awarded Specialist Business Adviser of the Year 2006-7. Currently a business adviser, tutor on Durham University MBA and supervisor-tutor for Aston University undergraduates on work placement year. She has published two books with Butterworth-Heinemann.
Managing Health and Safety at Work (Institute of Learning & Management Super Series)
by Institute of Leadership & ManagementSuper series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
Managing Health, Safety and Working Environment Revised Edition: Revised Edition (Management Extra Ser.)
by ElearnStuck for ideas, inspiration or just want to work differently? Management Extra brings all the best management thinking together in one package. The books are practical and well structured to provide an in depth treatment of these management topics. Titles in the series: * Business Environment * Change Management * Development for High Performance * Effective Communications * Financial Management * Information and Knowledge Management * Leadership and Management in Organisations * Leading Teams * Making Sense of Data and Information * Managing Markets and Customers * Managing for Results * Managing Health, Safety and Working Environment * Managing Legal and Ethical Principles * Managing Yourself * Positive Working Relationships * Project Management * Quality and Operations Management * Reaching Your Goals Through Innovation * Recruitment and Selection * Reputation Management The series fuses key theories and concepts with applied activities to help managers examine how they work in practice. The books are created with individuals in mind. They are designed to help you improve your management skills. Management Extra can also be used in conjunction with management programmes of study aligned to standards. Each of the books has case studies, self assessments and activities all underpinned by knowledge and understanding of the frameworks and techniques required to improve performance. Management Extra provides managers and trainers with a handbook for action and development. "You found it – what a find! A practical resource packed with all the relevant theory and suggested activities to support your professional development. An essential resource to have at your fingertips, jump in and enjoy."--Russell Jeans, Learning and Development Manager, ntl "All the essential concepts are here, presented in an easily digestible format with lots of up to date case studies and references – but, most importantly, with plenty of thought provoking activities and self-diagnostic exercises to make the learning personal and transferable."--Peter Manning, Head of Training & Development, News International Newspapers Ltd
Managing Healthcare Projects Using DSDM and Agile Project Management: A Comprehensive Guide for Professionals
by Oswin KakumanuManaging Healthcare Projects Using DSDM and Agile Project Management: A Comprehensive Guide for Professionals provides a comprehensive guide to implementing agile project management (Agile PM) in healthcare.Dynamic systems development method (DSDM) is an agile project delivery framework initially used as a software development method and was originally sought to provide some discipline to the rapid application development method. Agile PM is a method that emphasises flexibility, cooperation, and iterative development, which can be especially useful in healthcare where rapid adaptability to changing circumstances is required. Traditional project management methodologies may not always be appropriate in the healthcare industry due to unique obstacles and constraints. This book addresses these issues and offers practical advice on how to use agile ideas and practices in healthcare projects. It covers a variety of topics, all specialised to the healthcare environment, such as project planning, stakeholder involvement, risk management, and quality assurance. Healthcare organisations are increasingly recognising the value of agility in thriving in a competitive market and meeting the changing requirements of patients and staff. Agile PM has been proved in several industries to improve efficiency, stakeholder satisfaction, and overall project outcomes. Agility is critical in the healthcare sector in particular for effectively responding to crises like the COVID-19 epidemic and enabling the development of Healthcare 4.0.This book is an excellent resource for healthcare workers looking to embrace Agile PM practices. Its focus on healthcare and practical instruction sets it apart and makes it relevant to the demands of the industry. Adopting agile methodologies allows healthcare organisations to improve project outcomes, increase stakeholder satisfaction, and effectively respond to the industry’s dynamic problems.
Managing Healthy Organizations: Worksite Health Promotion and the New Self-Management Paradigm (Routledge Studies in Human Resource Development)
by Mikael Holmqvist Christian MaraveliasDuring the past two decades, corporate management has come to take an active role in health promotion programming for employees, offering health education, screenings, therapy, and even leisure initiatives. However, little attention has been given to how contemporary worksite health programs in fact blur the traditional distinction between work and private life. This has resulted in that little research on the other side of the work-health nexus: how employers factor health considerations into workforce management and productivity control. With the advancement of "work-site health promotion" in contemporary organizations, Holmqvist and Maravelias argue that this narrow focus, and the typical uncritical standpoint towards initiatives which are taken in the name of employees’ health, is inadequate. At a more fundamental level, the advancement of work-site health promotion may be a sign of a new or altered corporate health ethic: in contrast to the old corporate health ethic that was narrow and specific to the workplace, the new corporate health ethic appears to judge the ‘whole employee’ and especially what the whole employee may become; the risks one faces and the abilities one has to shoulder the responsibility for developing into a real corporate value. The authors suggest that health experts’ work is closely aligned with problems relating to the general management of organizations. Through a focused appraisal of this central albeit neglected occupational group in management studies, this book tries to explore and understand in some depth situations and experiences that are of general interest and concern in our society.
Managing Hedge Fund Managers
by Stavetski E. J.Invaluable insight into measuring the performance of today's hedge fund manager More and more institutional funds and high-net-worth assets are finding their way to hedge funds. This book provides the quantitative and qualitative measures and analysis that investment managers, investment advisors, and fund of fund managers need to allocate and monitor their client's assets properly. It addresses important topics such as Modern Portfolio Theory (MPT) and Post Modern Portfolio Theory (PMPT), choosing managers, watching performance, and researching alternate asset classes. Author Edward Stavetski also includes an appendix showing detailed case studies of hedge funds, and gives readers a road map to monitor their investments. Edward J. Stavetski (Wayne, PA) is Director of Investment Oversight for Wilmington Family Office, serving ultra high-net-worth families in strategic asset allocation, traditional and alternative investment manager selection, and oversight.
Managing Hedge Fund Risk and Financing
by David P. BelmontThe ultimate guide to dealing with hedge fund risk in a post-Great Recession world Hedge funds have been faced with a variety of new challenges as a result of the ongoing financial crisis. The simultaneous collapse of major financial institutions that were their trading counterparties and service providers, fundamental and systemic increases in market volatility and illiquidity, and unrelenting demands from investors to redeem their hedge fund investments have conspired to make the climate for hedge funds extremely uncomfortable. As a result, many funds have failed or been forced to close due to poor performance. Managing Hedge Fund Risk and Financing: Adapting to a New Era brings together the many lessons learned from the recent crisis. Advising hedge fund managers and CFOs on how to manage the risk of their investment strategies and structure relationships to best insulate their firms and investors from the failures of financial counterparties, the book looks in detail at the various methodologies for managing hedge fund market, credit, and operational risks depending on the hedge fund's investment strategy. Also covering best practice ISDA, Prime Brokerage, Fee and Margin Lock Up, and including tips for Committed Facility lending contracts, the book includes everything you need to know to learn from the events of the past to inform your future hedge fund dealings. Shows how to manage hedge fund risk through the application of financial risk modelling and measurement techniques as well as the structuring of financial relationships with investors, regulators, creditors, and trading counterparties Written by a global finance expert, David Belmont, who worked closely with hedge fund clients during the crisis and experienced first hand what works Explains how to profit from the financial crisis In the wake of the Financial Crisis there have been calls for more stringent management of hedge fund risk, and this timely book offers comprehensive guidelines for CFOs looking to ensure world-class levels of corporate governance.
Managing Hedge Fund Risk and Financing: Adapting to a New Era (Wiley Finance #680)
by David P. BelmontThe ultimate guide to dealing with hedge fund risk in a post-Great Recession world Hedge funds have been faced with a variety of new challenges as a result of the ongoing financial crisis. The simultaneous collapse of major financial institutions that were their trading counterparties and service providers, fundamental and systemic increases in market volatility and illiquidity, and unrelenting demands from investors to redeem their hedge fund investments have conspired to make the climate for hedge funds extremely uncomfortable. As a result, many funds have failed or been forced to close due to poor performance. Managing Hedge Fund Risk and Financing: Adapting to a New Era brings together the many lessons learned from the recent crisis. Advising hedge fund managers and CFOs on how to manage the risk of their investment strategies and structure relationships to best insulate their firms and investors from the failures of financial counterparties, the book looks in detail at the various methodologies for managing hedge fund market, credit, and operational risks depending on the hedge fund's investment strategy. Also covering best practice ISDA, Prime Brokerage, Fee and Margin Lock Up, and including tips for Committed Facility lending contracts, the book includes everything you need to know to learn from the events of the past to inform your future hedge fund dealings. Shows how to manage hedge fund risk through the application of financial risk modelling and measurement techniques as well as the structuring of financial relationships with investors, regulators, creditors, and trading counterparties Written by a global finance expert, David Belmont, who worked closely with hedge fund clients during the crisis and experienced first hand what works Explains how to profit from the financial crisis In the wake of the Financial Crisis there have been calls for more stringent management of hedge fund risk, and this timely book offers comprehensive guidelines for CFOs looking to ensure world-class levels of corporate governance.
Managing Heritage and Cultural Tourism Resources: Critical Essays, Volume One (The International Library of Essays in Tourism, Heritage and Culture)
by Dallen J TimothyThis three volume reference series provides an authoritative and comprehensive set of volumes collecting together the most influential articles and papers on tourism, heritage and culture. The papers have been selected and introduced by Dallen Timothy, one of the leading international scholars in tourism research. The first volume 'Managing Heritage and Cultural Tourism Resources' deals primarily with issues of conservation, interpretation, impacts of tourism and the management of those impacts. Sold individually and as a set, this series will prove an essential reference work for scholars and students in geography, tourism and heritage studies, cultural studies and beyond.
Managing High Performance Sport (Foundations of Sport Management)
by Popi Sotiriadou Veerle De BosscherHow can managers design and implement effective high performance programmes in sport? What are the key challenges in managing elite athletes, sports people and teams? This is the first book to provide a comprehensive introduction to management practice, process and policy in elite and high performance sport (HPS). Drawing on real-world case-studies of elite sport around the world, the book shows a conceptual framework for studying and analysing high performance sport and introduces the skills and techniques that managers and administrators will need to develop effective HPS programmes. The book examines the macro level factors that determine a nation’s sporting success, including political, social and cultural elements, and then moves on to unpack the specifics of elite athlete and team management at a micro level. Adopting an integrated, holistic approach throughout, the book highlights best practice in every key area of an HPS programme, including: defining performance and success organizational structure and leadership finance, funding and marketing coaching and coach development talent identification and development competition and events training and facilities scientific research and sport science support. The book features contributions from world-leading sport management academics as well as practitioners with experience of managing HPS programmes at world and Olympic level. Each chapter includes a full range of useful features, such as summaries, case-studies, review questions and guides to further reading. This is essential reading for all serious students and professionals working in sport management or high performance sport.
Managing High-Stakes Risk
by Mark JablonowskiThe threat we face from high-stakes risk has never been higher. These challenges include environmental pollution, fragile financial systems and the threat of widespread geopolitical violence. This book suggests that a return to natural risk levels - those in accordance with naturally occurring background levels - is both desirable and achievable.
Managing High-Tech Services Using a CRM Strategy
by Donald F. BlumbergAs high-tech service industries grow more competitive, the need to develop customer focused business strategies becomes imperative. Managing High-Tech Services Using a CRM Strategy explores how to manage and direct any service organization utilizing a high tech strategy supported by the Customer Relationship Management (CRM) infrastructure, enablin
Managing Hispanic and Latino Employees: A Guide to Hiring, Training, Motivating, Supervising, and Supporting the Fastest Growing Workforce Group
by Louis NevaerThe first book on supporting and developing Hispanic employees in any organization Identifies three overarching concepts that shape Hispanic culture and explores how they influence workplace behavior and expectations Written by a distinguished Hispanic author and authority on Hispanic economic behavior Hispanics are the largest minority group and the fastest growing demographic in the United States—they are already 15% of the population and 22% of the workforce, and it’s estimated that by 2050 those numbers will go up to 36% and 55% In this much-needed new book Louis Naevar helps non-Hispanic employers and colleagues understand how Hispanics see the business world—and the world in general—so they can better support and develop this dynamic group of workers. Drawing on his own ethnic background and years of experience as director of the organization Hispanic Economics, Nevaer identifies three concepts that shape Hispanic culture and often result in behaviors and beliefs very different than, and sometimes seemingly at odds with, those of non-Hispanics. He explores subtle nuances within the Hispanic community—which is no more monolithic than the “European” community—that will help employers appreciate differences and tensions between Hispanic workers. With this as an overarching framework, and using a wealth of specific examples, Nevaer shows how to develop Hispanic-friendly approaches in every aspect of the modern workplace, from recruitment, retention and evaluation to training, mentoring, and labor relations. As Hispanics become an ever-larger segment of the workforce, organizations who fail to make them feel welcome and valued risk losing access to a significant source of talent and innovation, not to mention a connection to a major evolving market. Managing Hispanic and Latino Employees is an invaluable resource for creating an environment where Hispanic workers feel comfortable, recognized and rewarded.
Managing Hospitality Experiences
by Peter Cox Josephine Pryce Alexandra Kenyon Ade Oriade Roya Rahimi Dr Peter Robinson Adenike Adebayo Rudin Beka Kevan Burke Sandra J Cooper Martin Hilton James Musgrave Lucy Hack Gonzalo Díaz MenesesManaging hospitality experiences is a crucial part of the hospitality business and industry alike. While many textbooks cover the management of hospitality services, this text focuses specifically on experiences, while also providing a full and detailed insight into the ways in which experiences are designed and delivered. Using examples from the gamut of hospitality, this book explores issues around people, services and spaces. It covers management issues such as marketing, human resources, operations, quality management, facilities management, project management and strategy, while considering hospitality operations within their wider geo-social and geo-environmental settings. This book includes a range of important contemporary topics, such as sustainability, resilience and ethics; supported throughout by learning objectives, case studies, review questions, links to videos and further reading suggestions. This book: Emphasises experiences within hospitality, providing students with a focused and applicable text. Includes numerous international industry case studies to illustrate how hospitality organisations manage experiences; these real-life scenarios provide key teaching points. Provides wider theoretical principles to develop the field of hospitality and place it within an industry context. An invaluable read for undergraduate students of hospitality and event management, this textbook also provides an overview for postgraduate students and those studying further education courses in hospitality and related areas.
Managing Hospitality Human Resources
by Robert Woods<p>HUMAN resources is an ever-changing field. Keeping up with it is mandatory for hospitality business leaders for a variety of reasons, including remaining in compliance with government regulations and developing an effective hospitality service organization. <p>When the first edition of Managing Hospitality Human Resources came out in 1994, there were real reasons for the hospitality industry to worry about having enough employees in the future. During the 1990s, hospitality suffered from a shortage of employees, high turnover rates, and image issues in some areas. By the late 2000s the turnover issue had been mostly addressed, although the potential for recurrence of the problem still persists. Hospitality's image has been greatly repaired from the days of the Resolution Trust Corporation in 1989 and similarly troubled organizations in the years after, when many hotels were auctioned off after hundreds of savings and loan organizations failed. The industry became much leaner, and stayed lean due in part to the Great Recession, which officially began in December of 2007. Hospitality organizations today are pretty savvy. As a general rule, they stay on top of human resources issues and have developed many new HR programs to improve the hospitality workplace and help end the impression that a hospitality job is a way station in life--an image that has persisted for much of the industry's modern existence.</p>
Managing Hospitality Organizations: Achieving Excellence in the Guest Experience
by Michael C. Sturman Robert C. FordManaging Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Students will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership.
Managing Hospitality Organizations: Achieving Excellence in the Guest Experience
by Michael C. Sturman Robert C. FordManaging Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Students will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership.
Managing Hospitality Organizations: Achieving Excellence in the Guest Experience
by Michael C. Sturman Robert C. FordIntroduction to Hospitality Management: Achieving Excellence in the Guest Experience, Third Edition takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Authors Robert C. Ford and Michael Sturman emphasize the critical importance of focusing on the guest and creating an unforgettable customer experience. Whether your students will be managing a neighborhood café, a convention center, or a high-end resort hotel, they will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. Included with this title: LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Learn more.
Managing Hospitality Organizations: Achieving Excellence in the Guest Experience
by Michael C. Sturman Robert C. FordIntroduction to Hospitality Management: Achieving Excellence in the Guest Experience, Third Edition takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Authors Robert C. Ford and Michael Sturman emphasize the critical importance of focusing on the guest and creating an unforgettable customer experience. Whether your students will be managing a neighborhood café, a convention center, or a high-end resort hotel, they will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. Included with this title: LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Learn more.
Managing Human Behavior in Public and Nonprofit Organizations
by Robert B. Denhardt Janet V. Denhardt Maria P. AristiguetaThe only text in management and organizational behavior to focus on public organizations, nonprofit organizations, and school systems, Managing Human Behavior in Public and Nonprofit Organizations fosters competency in critical management and leadership skills including communication, motivation, teamwork, group dynamics, and decision-making. Cases, self-assessment exercises, simulations, and evaluative instruments provide students the opportunity to experience the applied side of theories and to learn both cognitively and experientially. The Third Edition covers recent developments in the field including the emergence of "positive organizational behavior. "