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Managing Performance
by John J. Gabarro Linda A. HillEncourages managers to think critically about how to prepare for and give a performance appraisal interview. Presents frameworks for evaluating subordinates' work and suggestions for coaching them.
Managing Performance (Institute of Learning & Management Super Series)
by Institute of Leadership & ManagementSuper series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
Managing Performance Abroad: A New Model for Understanding Expatriate Adjustment (Routledge Studies in Human Resource Development)
by Thomas Hippler Arno Haslberger Chris BrewsterIn a global economy full of multinational firms, international human resource management (including expatriation, career management, and talent management) is a growing topic in the business and management literature and in universities. A thorough understanding of the adjustment of expatriates to their new environment is critical not only for selection and preparation of potential expatriates, but also for the management of expatriate performance. Managed well, expatriates can be key contributors to organizational success while abroad and even after repatriation. Poor understanding and management of expatriate issues, on the other hand, may lead to underperformance and increased turnover of expatriates and repatriates. Managing Performance Abroad summarizes and extends what is known about the topic of expatriate management and adjustment, covering all the major authors and presenting a new approach to the adjustment process. At present, expatriate adjustment is only covered as a chapter in books on international HRM and HRD. Much of this literature relies on outdated concepts and evidence. Furthermore, most business research and management publications use an expatriate adjustment model that was originally published about two decades ago. This book is the first dedicated solely to the subject of expatriate adjustment, enabling readers to formulate research questions and hypotheses and to develop expatriation policies and support systems that optimize the performance of expatriates. It presents a re-formulation of the model underlying management research about expatriate adjustment, providing guidance for researchers and practitioners alike.
Managing Performance Improvement
by Lynne F. Baxter Alasdair M. MacLeodFrom TQM to Six Sigma and the Balanced Scorecard, there appears to be no end to the 'revolutionary' approaches proposed to improve business performance. However, on closer inspection, most new performance improvement approaches offer few differences from their predecessors.This thought-provoking book provides a critical perspective on the managemen
Managing Performance in Turbulent Times
by Ed Barrows Andy NeelyStraightforward playbook for executing world-class strategy for tangible resultsDesigned with three key ideas: leverage the tools that are working, simplify the model, and make the content readable for managers, Managing Performance in Turbulent Times is a road map for the modern strategy manager. Through their simplified execution process the authors--performance management experts--show executives how to get results and execute even in the most difficult conditions.Addresses importance of adaptability to change within today's business environmentExplores the environmental turbulence that constantly confounds virtually all organizational systems, with workable solutionsProvides a streamlined execution process any organization can use to improve business resultsManagers need tools to do their jobs better. Filled with proven solutions, this book reveals how to get results through successful strategy execution, presenting a process that will help your organization execute strategy in a simplified, efficient manner.
Managing Performance in the Public Sector
by Hans De BruijnTopical and taking a bold stance in the contentious debate surrounding performance in the public sector, this new edition shows readers how performance thinking has a substantial impact on the management of public organizations. Thoroughly revised and updated, this highly successful text, written by an experienced academic and practitioner is packed full with a wealth of new features. These include: more examples and cases, from a variety of different sectors, including, hospitals, courts, school and universities a whole new chapter on the dynamics of performance management; answering the questions – how do PM systems evolve? Which effects will dominate in the long run? many extra recommendations for making PM attractive for managers. An informed and up-to-date analysis of this subject, this is an essential text for all those studying, both at undergraduate and postgraduate level, performance management in the public sector.
Managing Performance in the Public Sector
by Hans De BruijnTopical and taking a bold stance in the contentious debate surrounding performance in the public sector, this new edition shows readers how performance thinking has a substantial impact on the management of public organizations. Thoroughly revised and updated, this highly successful text, written by an experienced academic and practitioner is packed full with a wealth of new features. These include: more examples and cases, from a variety of different sectors, including, hospitals, courts, school and universities a whole new chapter on the dynamics of performance management; answering the questions – how do PM systems evolve? Which effects will dominate in the long run? many extra recommendations for making PM attractive for managers. An informed and up-to-date analysis of this subject, this is an essential text for all those studying, both at undergraduate and postgraduate level, performance management in the public sector.
Managing Performance: International Comparisons
by John Halligan Geert BouckaertIn recent years, concerns over the effectiveness of public administration have encouraged the widespread measurement and management of ‘performance’. But is performance management an appropriate model for public sector organizations, and has it proved successful? Moreover, how do the principles of performance management affect how public bodies operate, and the way they relate to the wider community? In this important text, the viability of performance management in public sector organizations is systematically assessed across a number of international case studies. The book provides a framework through which models of performance management can be understood in terms of both their impact within a public sector organization, and the effects that have been seen in countries with contrasting administrational contexts. Managing Performance – International Comparisons critically examines the effects of performance management models in the public sector, and assesses their future evolution. It is an important book for all students and researchers with an interest in management, public administration and public policy.
Managing Politics and Conflict in Projects
by Brian Irwin PMP, MSMManaging Politics and Conflict in Projects is an easy-to-read, no-nonsense guide that walks you through the "soft" issues of project management, including communicating, negotiating, and influencing skills that are vital to your project success. Understand your organization's political climate and culture and ascend the corporate ladder to the next level as a project manager. Learn how to deal with political issues requiring complex organizational and interpersonal skills, using valuable review points, tips, and a fictional narrative illustrating the book's main points. •Improve and develop your leadership, interpersonal, and communications skills•Negotiate your political environment•Acknowledge and overcome challenges inherent in project management•Enhance your career by effectively utilizing politics and conflict•Recognize and interpret the barriers of communication•Be prepared to enter into a negotiation•Overcome cultural challenges
Managing Politics at Work
by Aryanne OadeDo you want to acquire the knowledge and skills to give you greater influence in political situations at work? Perhaps you want to make sense of the political behaviour you see around you. Or maybe you want to acquire a set of effective tools to help you work more productively in a political workplace. If so, this book is for you.
Managing Power and People
by George J. Seperich Russell W. McCalleyThis practical text offers management students as well as professionals a comprehensive guide to an essential management function: the use of power and authority to achieve specific objectives. Incorporating numerous case studies and examples of actual management experiences in both large and small companies, the book provides an effective approach to the use of power to manage people and projects successfully without fear of conflict. The work is based on a unique blending of management and leadership, combined to create a powerful influence on employees resulting in the "managed responses" required to reach the planned objective. Building on this principle, the authors demonstrate how managers can use the different types of power effectively in a wide variety of situations. They show how to make use of an organization's established power structure, and offer step-by-step guidance on the essential concept of FOCUS Management. Including learning objectives, case studies, and discussion questions, this text prepares students to apply what is learned directly to any working environment. An online Instructor's Manual is available for instructors who adopt the book.
Managing Presentations
by Savita Bhan WakhluCommunicating effectively is one of the keys to success in this increasingly competitive environment. Indeed, making presentations is now a crucial component of business communication. In this book Savita Wakhlu provides a detailed roadmap for anyone who wishes to master the art of speaking in public. The Book provides detailed guidelines and special tips that will enable professionals to communicate with impact. It emphasises that communication skills can not only be learnt but an be improved with preparation and practice. Divided into three parts, the first part of the book outlines the basics of communication adn provides an understanding of its essential features. Part two focuses on all the skills required to make effective presentations and presents a step-by-step guide from the planning of a presentation to its final delivery. Also discussed is the use of audio-visual aids to enhance presentations. The Third part of the book deals with profession-specific presentations, highlighting the peculiarities of each.
Managing Price, Gaining Profit
by Michael V. Marn Robert L. RosielloManagers miss out on significant profits because they shy away from pricing decisions for fear that they will alienate their customers. But if management isn't controlling its pricing policies, the customers probably are. Two basic principles, the pocket price waterfall and the pocket price band, show managers how to control the pricing puzzle. The pocket price waterfall reveals how price erodes between a company's invoice figure and the actual amount paid by the customer--the transaction price. It tracks volume purchase discounts, early payment bonuses, and frequent customer incentives that squeeze a company's profits. The pocket price band plots the range of pocket prices over which any given unit volume of a single product sells. Wide price bands are common, with many manufacturer's transaction prices ranging over 60%. Using the pocket price bank enables a manager to control the price range to greater profits.
Managing Privacy: Information Technology and Corporate America
by H. Jeff SmithThe ongoing revolution in electronic information technology raises critical questions about our right to privacy. As more personal information is gathered and stored at breathtaking speed, corporate America is confronted with the ethical and practical issues of how to handle the information in its databases: how should it be safeguarded and who should have access to it? In Managing Privacy, Jeff Smith examines the policies of corporations such as insurance companies, banks, and credit card firms that regularly process medical, financial, and consumer data. According to Smith, many companies lack comprehensive policies regulating the access to and distribution of personal data, and where stated policies do exist, actual practices often conflict. Few organizations are willing to become leaders in the development of such policies, instead formulating privacy guidelines only after being pressured by consumers, the media, or legislators. Smith argues that as information technology advances, both corporations and society as a whole must modify their approaches to privacy protection, and he presents specific suggestions for developing such policies.Originally published in 1994.A UNC Press Enduring Edition -- UNC Press Enduring Editions use the latest in digital technology to make available again books from our distinguished backlist that were previously out of print. These editions are published unaltered from the original, and are presented in affordable paperback formats, bringing readers both historical and cultural value.
Managing Product Safety: The Ford Pinto
by Kenneth E. Goodpaster Dekkers L. DavidsonPresents an accounting of Ford Motor Company's handling of a product safety controversy (1970-77) surrounding its Pinto subcompact car. May be used as part of a series, Managing Product Safety, that provides an opportunity to compare and contrast the social response strategies employed by companies involved in a catastrophic product safety controversy.
Managing Productivity in Construction: JIT Operations and Measurements (Routledge Revivals)
by Low Sui Pheng Chan Yue MengFirst published in 1997, this volume joined the debate assessing the potential of the Just-In-Time management philosophy from the manufacturing industry for Singapore’s construction industry by examining the "off-site" prefabrication of precast concrete components in Singapore, in comparison with traditional management systems. In the wake of the 1991 Strategic Economic Plan of Singapore, which forecasted alarmingly low productivity in the local construction sector, the authors noted that construction in Japan was 35% more productive, whilst Finland was 75% better. Highlighting immense potential for the JIT approach, they explore the JIT philosophy, traditional systems, construction wastes and comparisons between construction and manufacturing.
Managing Professional Identities: Knowledge, Performativities and the 'New' Professional (Routledge Studies in Business Organizations and Networks)
by Mike Dent Stephen WhiteheadThis book addresses the nature of current shifts in professional and managerial knowledge and practice, particularly in relation to power and accountability. Connecting with current debates concerned with work and identity, the book will present a range of theoretical and empirical accounts of the dilemmas and issues facing specialists in various organizational arenas as they seek to adapt to the challenges of organizational and cultural transformation. Contributions offer innovative and sophisticated theoretical engagements which draw upon various perspectives, including those of post-structuralism, feminism, post-marxism and post-modernism.
Managing Professional Service Delivery: 9 Rules for Success (Industrial and Systems Engineering Series)
by Barry M. Mundt Francis J. Smith Stephen D. Egan Jr.Although the nature of service delivery varies significantly from profession to profession, the way the service is delivered tends to be fairly consistent among professions-or, at least, it should be. A step-by-step guide, Managing Professional Service Delivery-9 Rules for Success describes in detail how to achieve the internal discipline and contr
Managing Professionals
by Hans de BruijnManaging Professionals deals with the tensions between managers and professionals within organizations, such as hospitals, universities, banks and judicial organizations. Often managers rely heavily on the skills and expertise of the professionals in their organizations, yet these professionals consider management a source of bureaucracy and paperwork. This tension is explored head on in order to answer the question of how to manage an organization effectively. With numerous real-world examples, the book analyzes the problems and complexities of management in professional organizations and makes recommendations on how to manage professionals. The book focuses on a number of key issues, including: Management as a problem Management as a solution Knowledge and innovation Strategy Cooperation Performance Managing Professionals presents an empirical analysis of the problems and offers solutions to the tension between management and professionals and will be of interest to managers and to students of management, organizational behaviour and business administration.
Managing Project Competence: The Lemon and the Loop (Best Practices in Portfolio, Program, and Project Management)
by Rolf MedinaFor companies to be successful, the management of an organization needs to understand how competence evolves and how it can be utilized and linked to the organization’s goals. When executive managers understand this, there is a higher probability that the people working in the organization will be more satisfied with their working situation. Satisfaction increases because competence will likely be central in the organization, with focus on motivating people to develop new competence, healthy internal mobility, and organizational learning. Positively managing competence in most cases leads to a win–win situation for the company and the individual. <P><P>This book describes how we as individuals, as well as organizations, can be efficient in the development and utilization of competence. It takes two perspectives of competence and connects them in a project-intensive and knowledge-intensive context. The first perspective is the "Lemon," which focuses on individual competence and the role of organizational culture. <P><P>The Lemon framework takes the concept of competence based on knowledge and experience and explains how a person can apply knowledge and experience to different contexts. It changes the concept of competence from being static to being agile and dynamic. The second perspective of competence is the "Loop," which models how organizations can manage not only to the benefit of organizational strategies and goals but also to an individual’s future career. The Lemon and the Loop are the basic tools to make competence and performance management agile and effective. <P><P>This book presents practical ways to acquire new knowledge and skills. One method is REPI (Reflection, Elaboration, Practicing/Participation, and Investigation), which can be used for training, coaching, competence development, agile performance management, and much more. Readers of the book are given new insight into the concept of competence and how both people and organizations can be more competitive, innovative, and open to learning. In addition, the readers get practical tools and advice on how to act in different situations to manage both organizational and individual learning. <P><P>Managing Project Competence: The Lemon and the Loop breaks old views of looking at competence and brings competence into the knowledge-intensive age.
Managing Project Ending (Routledge Advances in Management and Business Studies #Vol. 40)
by Virpi Havila Asta SalmiUnderstanding project endings is a significant part of project management, yet there is relatively little work published in this important area. This book addresses the gap, focusing on the successful management of project endings, showing how to plan for the ending of a project, how to create ending competencies, and in particular, how to successfully manage relations with different stakeholders of a project as it is coming to an end. Havila and Salmi use a real-life case in the airline industry to show how the successful ending project was achieved and in doing so portray ideas and experiences not typically considered in the field. Through the case discussion, the complexity of the process is unveiled and the achievement of success for all parties is explained. The book portrays three key success factors: ending competencies, to be developed both at the organizational and individual levels; efficient management of the business network around the ending project; and involvement at the strategic managerial level. It concludes that project endings are often complex and have far-reaching effects, and therefore, call for close managerial attention.
Managing Project Integration
by Denis F. Cioffi PhDApply today's best practices for managing information, processes and people to maximize success within the constraints of project cost, scope and schedule. Benefit from the most effective real-world methods and new tools, such as resource breakdown structures and new treatment of optimum duration, earned value, and integration. Plus, you'll explore a conceptual approach that will help you integrate the most crucial element for project success: people.
Managing Project Quality
by Timothy J. Kloppenborg PhD Joseph A. Petrick PhD, SPHRMake breakthroughs in project quality by combining project management with quality management - this books shows you how. Guiding you from project initiation through closure, the book provides a detailed stage-specific flowchart of activities correlated with appropriate tools to give you new power to meet customer expectations and institutionalize project quality.
Managing Project Risks
by Michael Edwards Peter J. Edwards Paulo Vaz SerraA comprehensive overview of project risk management, providing guidance on implementing and improving project risk management systems in organizations This book provides a comprehensive overview of project risk management. Besides offering an easy-to-follow, yet systematic approach to project risk management, it also introduces topics which have an important bearing on how risks are managed but which are generally not found in other books, including risk knowledge management, cultural risk-shaping, project complexity, political risks, and strategic risk management. Many new concepts about risk management are introduced. Diagrams and tables, together with project examples and case studies, illustrate the authors’ precepts and ideas. Each chapter in Managing Project Risks begins with an introduction to its topic and ends with a summary. The book starts by providing an understanding and overview of risk and continues with coverage of projects and project stakeholders. Ensuing chapters look at project risk management processes, contexts and risk drivers, identification, assessment and evaluation, response and treatment options, and risk monitoring and control. One chapter focuses entirely on risk knowledge management. Others explore the cultural shaping of risk, political risk in projects, computer applications, and more. The book finishes by examining the current state and potential future of project risk management. In essence, this book: Effectively communicates a conceptual and philosophical understanding of risk Establishes the nature of projects and the stakeholders involved in them Presents a systematic and logically progressive approach to the processes of project risk management Demonstrates how to recognize the drivers of project risks and the factors which shape them Emphasizes the importance of capturing and exploiting project risk knowledge Provides guidance about implementing and building (or improving) project risk management systems in organizations Managing Project Risks will benefit practitioners and students of project management across a wide range of industries and professions.