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People Express (A)
by Leonard A. Schlesinger Debra WhitestoneDescribes the start up, strategy, organizational design, and operations over the first eighteen months of the airline. Focuses on the creative use of human resources as an integral part of the business strategy.
People Express Airlines: Rise and Decline
by Michael BeerDescribes the innovative approach to organizing and managing employees by People Express and describes the company's eventual demise. This material can be used to inform about leading edge human resource management practices and to raise questions about what went wrong. Why did People Express succeed in its early years and why did it ultimately fail?
People Express Airlines: Rise and Decline
by Michael BeerDescribes the innovative approach to organizing and managing employees by People Express and describes the company's eventual demise. This material can be used to inform about leading edge human resource management practices and to raise questions about what went wrong. Why did People Express succeed in its early years and why did it ultimately fail?
People Follow People: The Twelve Characteristics of an Influential Leader
by Sam CawthornIf you want to be a leader, it needs to come from the heart At a moment when many of us have lost confidence in brands, companies, influencers and leaders, it’s time to ask why—as well as what sort of leaders we should aspire to be ourselves to bring that confidence back. Step forward Sam Cawthorn, an influencer at the top of his game and the founder of Speakers Institute, an international organisation that helps leaders and influencers create powerful, trusted and distinctive voices. Sam knows exactly what it took him to get where he is today, and the secret sauce wasn’t flashy charisma, expensive clothes, and a perfect smile. As he argues in People Follow People, what really wins respect—and can tie hearts and minds to you for a lifetime—comes from inside: our values, character, loyalty, and integrity. These days, no one is that impressed by how many “likes” or followers someone has. Instead they want to know what leaders find truly meaningful—and whether they can be trusted to stand by it. Chapter-by-chapter, Sam shows current and aspiring leaders how to respond to this priority shift: why it’s so crucial to build trust, why you need a vision before you can create your business plan; why significance is often longer-lasting than success, and much more. With practical examples and insight—such as overcoming the daily pain from his own disability—he demonstrates that where you need to start is with yourself: if you’re not working hard on you and understanding what you value deep down, you’ll never win the loyalty and respect it takes to have others follow your path. Win the hearts and minds of consumers, clients and employees Become a trusted influencer who people relate to and truly respect Implement your clarified values and mission with significance, integrity, and success Reexamine your own values and priorities in order to become a leader with longevity This inspirational book is invaluable for leaders at any level, and for anyone who wants to win the respect and attention of our colleagues and customers—and to lead more meaningful lives ourselves in the process.
People Follow You
by Jeb BlountDiscover the secrets to influencing the performance of the people you leadManagers don't get paid for what they do but rather for the performance of their people; therefore, a manager's most important job is coaching behaviors in order to improve performance. In People Follow You managers will learn five easily understood and implemented levers critical to influencing the performance of the people they lead. Ultimately, people follow people that they like, trust, and believe in. Understand how to build stronger relationships with direct and indirect reports that lead to loyalty, higher productivity, and long-term development.Relevant to middle and high level managers, People Follow You provides a foundation for managing people. Practical lessons help managers employ winning interpersonal skills to move others to take action.Learn how to leverage the basics of interpersonal relationships to inspire others to take actionGet a simple and actionable formula for connecting with employees and indirect reports and gaining their buy-in through the use of personal power vs. the power of authorityDiscover the fundamental on-the-job coaching skills that deliver instant performance improvementAuthor Jeb Blount is the most downloaded sales expert in iTunes history; his Sales Gravy and Sales Guy audio programs have been downloaded more than 3 million timesWhen all else is stripped away, people don't work for companies, paychecks, perks, or slogans, people work for you. Become a manager people will follow, and lead your team to greater achievements and measurable gains.
People Fuel: Fill Your Tank for Life, Love, and Leadership
by John TownsendFull of stories, clinical advice, and accessible takeaways, People Fuel outlines the twenty-two relational nutrients we all need to cultivate good relationships that provide energy, focus, and the support you need to succeed.We all need more energy, the vitality that helps us stay motivated, focused and productive in life. We know we receive energy from good nutrition, along with working out, adequate sleep and maintaining positivity. But there is another major source for the energy we need: having the right kinds of relationships with others. Not the ones that drain us, but the ones that refuel us.In his new book, Dr. John Townsend, psychologist, leadership expert and coauthor of the New York Times bestselling Boundaries, shows you how we need the fuel of "Relational Nutrients" from others, and, in turn we can then provide them to others. Our bodies require physical nutrients to stay healthy. If we don’t take enough iron, we can develop anemia. Too little calcium can lead to bone disease. In the same way, John identifies the key Relational Nutrients that we need. As we experience these critical elements from others, we grow mentally and emotionally more sharp and healthy. And as we give these elements back, others benefit as well.Finally, Dr. Townsend details the specific types of people who can either be energy sources or energy drains, and gives concrete steps to help you cultivate relationships with those who will help you be all you were meant to be.The person who taught you how to have boundaries now helps you to experience the best from those people you have allowed into your boundaries.
People Helping People: 75 Years of the Texas Credit Union League
by Edward M. WaltersAn in-depth look at the history of the financial institution, from its 1934 establishment to the 2008 US financial crisis.The first seventy-five years for the Texas Credit Union League have been extraordinary! From its modest inception to its solid stature enjoyed today, the membership’s collective voice has guided us and served as a steadying arm. For three-quarters of a century, we’ve reached out to support one another in our drive toward improving the financial health of credit union members. This book illuminates the individuals who championed the credit union movement in Texas and who worked tirelessly to safeguard our cooperative nature and to enhance our ability to meet member needs.The League story is one of vision, faith, and the firm belief that each of us is enriched because of the sum of our cooperative experiences. Because we continue to support one another, our association lives its mission of protecting credit unions and promoting their growth, strength, and unity.
People Leadership: 30 Proven Strategies to Ensure Your Team's Success
by Gina FolkDo you find yourself and your employees less engaged and less productive in the workplace than you would like? According to a Gallup poll, more than 70 percent of the American workforce today is “unengaged”—which means that most of the people in your organization are only showing up to work to go through the motions and collect their paycheck. But there’s something you can do to change that. In People Leadership, Gina Folk covers thirty proven techniques that she learned and utilized during a twenty-five-year career managing people at a Fortune 500 company. Unlike many of the leadership theories you’ll find out there, Folk’s teachings have been implemented and shown to work with real people in real situations. Using Folk’s practices, any individual charged with managing or supervising others at any level can learn to re-engage their employees and improve their company’s productivity—and become the boss they’ve always wanted to be.
People Love You
by Jeb BlountWhat you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you. In the twenty-first century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you'll learn the real secrets of customer experience including: 7 Essential Principles of Customer Engagement5 Levers for Creating a Legendary Customer ExperienceThe Secret to Bridging the Experience GapHow to Leverage the Pull Strategy to become a Trusted Advisor2 Most Important Rules for Dealing with Pissed-off CustomersIn a hypercompetitive, global marketplace protecting your company's customer base, the lifeblood of your business, must become your number one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals--the people most connected to customers--who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru, Jeb Blount, gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.
People Management
by David Lane Boris GroysbergHighlights critical gaps between research and practice in the field of strategic human resources management. Also, aims to debunk some myths and preconceptions that general managers bring to their HR decisions. Before class, participants fill out a true-or-false questionnaire for subsequent class discussion.
People Management In A Week: Managing People In Seven Simple Steps
by Dr Norma BarryManaging people just got easierThe book gives you a sound understanding of the concept of people management; the role of people managers; people motivational theories; the various people management styles and their appropriateness; the tools available to people managers to help them do their jobs effectively; techniques for managing performance; and an insight into how people managers candevelop their teams.Management, along with leadership, is one of the most studied topics in organizations. There is a wealth of literature covering the subject and there are many views on what makes a good manager and what their role is, together with how effective teams are managed and developed. Many hold the view that management is best learned through doing. Nevertheless, this book provides practising, junior and aspiring managers with a fundamental understanding of the principles and challenges of managing people, together with guidance on how to be an effective people manager. It should help you underpin your practice with sound, simply presentedsummaries of various theories and techniques.Whether you choose to read it in a week or in a single sitting, this is your fastest route to success:- Sunday: Understand how people management relates to leadership, and the features and tools of a people management role.- Monday: Explore the various managerial levels and roles and the responsibilities and qualities of people managers.- Tuesday: Gain an overview of people management styles and their advantages and disadvantages in different situations.- Wednesday: Examine the external and internal organisational contexts of people managerial jobs.- Thursday: Use your power and influence effectively to motivate teams, tackle poor performance and provide positive feedback and encouragement.- Friday: Develop your coaching and mentoring ability and learn to identify and utilise your team's specific skills.- Saturday: Maintain successful performance through effective delegation, planning and strategy, and good communication.
People Management In A Week: Managing People In Seven Simple Steps
by Norma BarrySunday: Understand how people management relates to leadership, and the features and tools of a people management roleMonday: Explore the various managerial levels and roles and the responsibilities and qualities of people managersTuesday: Gain an overview of people management styles and their advantages and disadvantages in different situationsWednesday: Examine the external and internal organisational contexts of people managerial jobsThursday: Use your power and influence effectively to motivate teams, tackle poor performance and provide positive feedback and encouragementFriday: Develop your coaching and mentoring ability and learn to identify and utilise your team's specific skillsSaturday: Maintain successful performance through effective delegation, planning and strategy, and good communication
People Management In Turbulent Times
by Adrian FurnhamWe have recently seen stock-markets plunge and governments bail out banks. People have been made redundant, and many others are very worried. Some of the short essays in this collection are part musing and part reaction to the recent economic situation, which hope to dispel nonsense and encourage sense in the world of people management.
People Management Skills in Practice: A Case Study Collection (International Cases in Business and Management)
by Laurie L. LevesqueThis practical text covers the essential aspects of managing employees, providing relevant and interesting case studies to enable students to develop the management skills and approaches needed at all levels. The book includes a wealth of case studies across industries including public relations, gaming, food service, healthcare, and nonprofits, and hailing from several regions and cultures (including Australia, the Philippines, US, and Taiwan).The five core sections of the text each focus on a specific managerial skillset: dilemmas managers face when creating a positive work culture, power and influencing others, conflict within a team, managing a cross-cultural team, and motivating and fostering employee engagement. Within each section, short case studies feature real-life situations and managers who had to assess and respond to various challenges with subordinates, colleagues, or their immediate boss. Each case is supported by a case synopsis, reflective questions, and related learning activities. Instructors have access to teaching notes for each case that provide detailed discussion questions, an overview of concepts and their academic references, advanced reading suggestions, and activities that can be employed in class or as supplemental learning assignments.Comprehensive and practical, this case textbook is perfect core reading for any postgraduate managerial skills course, MBA, professional qualifications in management and leadership, and degree apprenticeship programmes.
People Management and Performance
by John Purcell Juani Swart Susan Hutchinson Nicholas Kinnie Bruce RaytonDo human resource management practices actually work? This timely and engaging volume examines the links between people management practices and organizational performance. Focusing on the implementation and impact of HR strategies, the book puts forward a model, which draws attention to: The importance of the culture and values of the organization The needs of professional knowledge workers The links between human resources and performance People Management and Performance takes a critical view of how and why HR practices have had a positive impact on a range of organizations and also considers the implications for theory and practice. Incorporating case studies from well known organizations, such as Nationwide and Selfridges, this book will be of interest to graduate students of HRM and business and management, as well as practitioners working in the field.
People Management: Eine psycho-ökonomische Perspektive: Theorien – Modelle – Praxis
by Margret BorchertDas Lehrbuch stellt psycho-ökonomische Ansätze und Verhaltensmodelle in den Mittelpunkt des People Managements. Diese in der bisherigen Theorie und Praxis zu wenig berücksichtigte Perspektive bietet neuartige Analysegrundlagen für die Beschreibung und das Management des Verhaltens von Beschäftigten in Unternehmen, um Herausforderungen wie Mitarbeitergewinnung, Leistungs- und Gesundheitsförderung besser zu begegnen. Im ersten Teil des Buches stellt die Autorin die konzeptionellen und theoretischen Grundlagen des People Managements vor. Im zweiten Buchteil werden ausführlich die Vertragsbeziehungen zwischen Unternehmen und Beschäftigten sowie verschiedene Ansätze zur Arbeitsgestaltung (beispielsweise Job-Characteristics-Modell, Job-Demands-Resources-Theorie) beleuchtet. Die Umsetzung, Potenziale und Perspektiven von People Management in Wissenschaft und Unternehmenspraxis bilden den thematischen Schwerpunkt des letzten Buchteils. Das Buch richtet sich an BWL- und Wirtschaftspsychologiestudierende im Bachelor- und Masterstudium, aber auch an HR-Praktiker. Lernziele zu Beginn sowie Kontrollfragen und Aufgaben am Ende der einzelnen Kapitel unterstützen Studierende bei der Prüfungsvorbereitung. Für den Transfer in die Praxis unterstützen ausführliche Checklisten dabei, fundierte Schlussfolgerungen für konkrete Handlungs- und Gestaltungsoptionen abzuleiten. Der Inhalt People Management – theoretische Erklärungsansätze und praktische Schlussfolgerungen Herleitung des psycho-ökonomischen Verhaltensmodells Verträge zwischen Unternehmen und Beschäftigten Merkmal- und prozessorientierte Ansätze zur Arbeitsgestaltung Umsetzung, Potenziale und Perspektiven von People Management in Wissenschaft und Unternehmenspraxis
People Must Live by Work: Direct Job Creation in America, from FDR to Reagan (Politics and Culture in Modern America)
by Steven AttewellIn People Must Live by Work, Steven Attewell presents the history of an idea—direct job creation—that transformed the role of government in ameliorating unemployment by hiring the unemployed en masse to prevent widespread destitution in economic crises. For ten years, between 1933 and 1943, direct job creation was put into practice, employing more than eight million Americans and making the federal government the largest single employer in the country. Yet in 2008, when the most dramatic economic crisis since the Depression occurred, the idea of direct job creation was nowhere to be found on the list of policies deemed feasible or advisable for government at any level.People Must Live by Work traces the rise and fall of direct job creation policy—how it was put into practice, how it came within a hairbreadth of becoming a permanent feature of American economic and social administration, and why it has been largely forgotten or discounted today. Contrary to more conventional arguments, Attewell reveals that the New Deal ended the Great Depression before the United States entered World War II and its jobs programs continued to influence policy debates over the Employment Act of 1946. He examines the deliberations surrounding the Humphrey-Hawkins Full Employment Act that was signed into law in 1978 and demonstrates the ways in which direct job creation played a significant and polarizing role in dividing the economic establishment and the Democratic party in the 1970s. People Must Live by Work not only chronicles the ambition, constraints, and achievements of direct job creation policy in the past but also proposes a framework for understanding its enduring significance and promise for today.
People Operations: Automate HR, Design a Great Employee Experience, and Unleash Your Workforce
by Jay Fulcher Tracy Cote Kevin MarascoHow the Best Companies are Skipping HR and Winning the Future of Work with People Ops People Operations: Automate HR, Design a Great Employee Experience, and Unleash Your Workforce explains how leaders at small- and medium-sized businesses can stop spending time on HR administration—"paperwork"—and start focusing on the "peoplework" that truly fuels employee growth and productivity. Authors Jay Fulcher, Kevin Marasco, Tracy Cote of Zenefits, the leading people operations platform, provide readers with a playbook for creating a massive competitive advantage by eliminating antiquated approaches to HR. The book takes a look at how work has changed and what companies need to do about it, and the new approach they must take to processes, systems, and best practices. You'll learn how to eliminate busywork and hassle, and how to use that newfound time and capital to empower your biggest asset: your people. You'll receive the end-to-end guide to: Digitizing legacy HR functions Using robots for the busywork you hate Employing software to design and improve your employee experience Assembling and empowering your "people team" Utilizing the included plans and templates to guide each stage of your business transformation Perfect for managers, leaders, small business owners, and executives, People Operations is perfect for anyone who wants to optimize HR, maximize their workforce investment, support their employees, and modernize their business.
People Ops: Lessons in Culture and Leadership From Building Startups
by Patrick CaldwellLearn how to deal with difficult employee demands, what candidates actually think about recruitment processes, how to navigate layoffs, address the gender pay gap, and protect your time and wellbeing. People Ops is a collection of candid lessons, stories, and principles in leadership, people, and culture from startup environments. It reveals the hard truths and sometimes uncomfortable realities that we all know exist but struggle to articulate.For decades, business and HR leaders have struggled to navigate the complexities of managing people and teams within startups and scaling companies, instead relying on the broad rhetoric of management theory to tackle these challenges or leaning on their networks of leaders who have encountered these challenges before. In parallel, the HR industry has been undergoing a transformation with the growth of People Operations. It’s a distinct field in HR that relentlessly focuses on engagement, culture, automation and putting people at the heart of all business operations. At the intersection of startups and people operations is an increasingly ambiguous business challenge for how startups can apply leading people practices to drive their growth, rather than in spite of their growth.People Ops is a tactical companion for business and People Operations leaders designed to support them in their roles, spark inspiration and challenge conventional thinking. It supplements author Patrick Caldwell's own experience across multiple startups with stories and examples from his network of investors, CEOs, Founders and C-Level HR executives.What You'll LearnLessons from a path walked building People Operations in a startup environmentUncomfortable truths around the complexities of managing people The key components of a People Operations strategy within a small businessWho This Book is ForThose in small-medium sized businesses, especially startups, where the reader is in a position of responsibility for people and culture. They’ll likely hold business leadership positions such as Founder, CEO, COO, VP and Director, or they’ll be directly within the HR and People Operations space with titles such as CHRO/CPO, Head, Director, Business Partner or Advisor
People Over Capital
by Rob HarrisonCapitalism is failing and ordinary people are forced to pay the price. With such deep-rooted problems there is real hunger for alternative ways of organizing our economic system. Answering the question, "Is there a co-operative alternative to capitalism?" this book showcases fourteen responses from economists, academics, co-operators, politicians, and campaigners, exploring both the success and untapped potential of co-operatives. Each essay approaches from a new direction-from the flourishing open source movement to cases of co-operative success in different parts of the world.Rob Harrison has written and commented widely on social change issues for more than twenty years.
People Over Process: Leadership for Agility
by Michael K. LevineThis book is about improving and sustaining agility by focusing on people over process, as the first agile value advocates, and is the third and final book in the author's Lean and Agile Software trilogy. The first – A Tale of Two Systems: Lean and Agile Software Development for Business Leaders – describes what agile is and why we do it. The second – A Tale of Two Transformations: Bringing Lean and Agile Software Development to Life – guides leaders in transforming their organizations to adopt this approach. All three books mix description and elaboration of theory with practical demonstration in fictional companies and projects. This new, third book – People over Process: Leadership for Agility – presents a model of facilitative leadership for agility, which informs the entire book. It begins by describing the roots of the agile movement, which motivates the centrality of people and the need for leadership. The leadership model is then presented, very simply: rigor, alignment, efficiency, through frameworks. Leadership is considered for all team members, and then for the special case of the responsibilities of leaders in formal positions of organizational authority. With this strong background presented, the book proceeds to describe and demonstrate common and highly useful frameworks for agility. The fictional Pacifica Bank is introduced, and we see the Pacifica team work through architecture, project planning, team structure, governance, scrum meeting, and ultimately retrospectives, using frameworks that have been presented. An Appendix summarizes the most useful frameworks for future reference. Throughout the book concepts are illustrated with vignettes from my experience (in the didactic sections) and with the Pacifica fictional case study. The key benefits of the book are to make everyone involved in agile work more effective and fulfilled. Essentially, since agile was first introduced almost two decades ago, the primary focus in practice has been on process. The "scrum" methodology was developed and promulgated, and has been widely adopted. This has been on balance broadly positive, but as an industry we have progressed to the point where following the steps of a methodology, particularly one that seeks to implement concepts where the first value is "People over Process," has reached its limits. The reader of this book: • Gains a powerful, simple model of leadership that enables the "People" in "People over Process;" • Sees these principles in action in a fictional company, making agile leadership understandable and engaging; • Improves their ability to participate in and lead agility; • Learns extraordinarily useful "frameworks" that help in the most important activities in agile software. In short, the reader will be better at delivering valuable software solutions, more valuable to their organizations, and more fulfilled in their work.
People Over Profit: Break the System, Live with Purpose, Be More Successful
by Dale PartridgeSerial entrepreneur and business visionary Dale Partridge reveals seven core beliefs that create success by putting people first. Every day major headlines tell the story of a new and better American marketplace. Established corporations have begun reevaluating the quality of their products, the ethics of their supply chain, and how they can give back by donating a portion of their profit to meaningful causes. Meanwhile, millions of entrepreneurs who want a more responsible and compassionate marketplace have launched a new breed of socially focused business models. Sevenly founder Dale Partridge uncovers the seven core beliefs shared by consumers, starters, and leaders behind this transformation. These beliefs have enabled Dale to build a multimillion-dollar company that is revolutionizing the marketplace. He believes they are the secret to creating a sustainable world that values honesty over deception, transparency over secrecy, authenticity over hype, and ultimately, people over profit.
People Planet Profit: How to Embrace Sustainability for Innovation and Business Growth
by Peter FiskSocial and environmental issues are more important than ever and consumers are committed to supporting change. 'Doing good' is no longer a peripheral activity but fundamental to every aspect of how we do business, every day, for everyone.People, Planet, Profit is the first book to truly address business growth in the context of social and environmental concerns. It's a practical guide to new business opportunity, operational improvement and competitive advantage. Full of inspiring case studies, it looks at the challenges faced by key players such as Google, Microsoft, Apple, Nokia, Nike, Amazon, M&S and Walmart. With plenty of comments from industry insiders, it's essential reading for CEOs and business managers who are searching for new ways to create value, to make sense of business in a rapidly shifting landscape, and to deliver profitable growth whilst also doing "the right thing".
People Powered: How Communities Can Supercharge Your Business, Brand, and Teams
by Jono BaconWhat if you discovered a blueprint that could grow your brand&’s reputation and loyalty, dramatically reduce customer service issues, produce content and technology, and cement a powerful, lasting relationship between you and your customers?Communities have been a popular topic since the rise of the Internet and social media, but few companies have consistently harnessed their power, driven tangible value, and effectively measured their return on investment (ROI) like Salesforce.com, Star Citizen via Kickstarter, and Red Hat. Companies such as PayPal, Facebook, Bosch, Microsoft, CapitalOne, and Google, have also built communities inside their organizations, which have fostered innovation, broken down silos, and helped their organizations to operate more efficiently and collaboratively.People Powered helps C-suite leaders, founders, marketers, customer advocates, and community leaders gain a competitive advantage by answering the following questions: What is the key value proposition of building a community?What kind of community do we need and how do we build and integrate it into our organization?How do we incentivize and encourage people to get involved, build reliable growth, and keep community members engaged?How do we develop authentic, productive relationships with community members both online and in person?How do we get departmental buy-in, hire effectively, and create consistent, reliable community engagement skills in our organization?What are the strategic and tactical pitfalls and roadblocks we need to avoid?How do we make sure that our community continues to grow with us—and more importantly, how do we make sure that we continue to grow with them?People Powered pulls together over 20 years of pragmatic experience into a clear, simple methodology and blueprint to not just answer these questions, but deliver results.Don&’t get left behind—become an industry trailblazer and ensure your company&’s longevity by tapping into the most dynamic force both outside and inside your organization: the people.