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B.F. Goodrich-Rabobank Interest Rate Swap
by Jay O. LightA U.S. manufacturing organization and a Eurobank swap fixed and floating rate obligations to reduce their financing costs.
B.R. Ambedkar, Economic Development and Dalits in Post-Independence India
by Gummadi NancharaiahThis book examines Ambedkar the economist. It foregrounds his economic ideas within the context of post-independence India. It also studies the socio-economic status of Dalits in the country focusing on Ambedkar’s views on inclusive and equitable growth. The volume: · Focuses on the economic writings of Ambedkar and looks at his views on caste and its economic implications, monetary and fiscal systems, as well as exchange rate and trade; · Discusses issues like land reforms and agrarian change, poverty, higher education and human rights from a Dalit perspective; · Examines the relevance of Ambedkar’s economic ideas for contemporary India. Drawing on interdisciplinary research methods, this book will be of great interest to scholars and researchers of economics, political science, development studies, history, human rights, and South Asian studies.
B2B - or not to be?: Der Weg zu Vertriebserfolg und profitablem Wachstum
by Manfred AullDieser Ratgeber für Vertriebsverantwortliche liefert direkt einsetzbare Werkzeuge für profitables Wachstum im B2B. Manfred Aull zeigt die Herausforderungen und Fallstricke komplexer Vertriebsprozesse Schritt für Schritt an Beispielen auf und stellt konkrete Handlungsoptionen vor - von der Zielkundenidentifikation und Kontaktaufnahme über die Qualifizierung von Geschäftsmöglichkeiten bis hin zum Planen und Ausführen der Vertriebsstrategie sowie der Verhandlungsführung. Vertriebsleitern und Geschäftsführern bietet dieses Buch das Handwerkszeug für eine wirksame Fokussierung und Steuerung der operativen Vertriebsmannschaft. Mit konkreten Tipps, Fragelisten, Modell-Dialogen, Praxisaufgaben und Handlungsplänen - zusätzlich als Download verfügbar.
B2B - or not to be?: Der Weg zu Vertriebserfolg und profitablem Wachstum
by Manfred AullDieses Buch bietet Vertriebsverantwortlichen direkt einsetzbare Werkzeuge für profitables Wachstum im B2B. Der Autor zeigt die Herausforderungen und Fallstricke komplexer Vertriebsprozesse Schritt für Schritt an Beispielen auf und stellt konkrete Handlungsoptionen vor – von der Zielkundenidentifikation und Kontaktaufnahme über die Qualifizierung von Geschäftsmöglichkeiten bis hin zum Planen und Ausführen der Vertriebsstrategie. Mit zahlreichen Fragelisten, Modell-Dialogen, Praxisaufgaben, Handlungsplänen sowie praktischen Vorlagen und Checklisten bekommen Vertriebsmitarbeiter hilfreiche Tools zur Erledigung ihrer Aufgaben; Geschäftsführer und Vertriebsleiter erhalten das Handwerkszeug für eine wirksame Fokussierung und Steuerung der operativen Sales-Mannschaft – ein Must-have für den professionellen B2B-Vertrieb. Die 2. Auflage wurde um zusätzliche Download-Materialien sowie hilfreiche Videos zu zentralen Aufgaben im Vertriebsalltag ergänzt.
B2B Customer Engagement Strategy: An Introduction to Managing Customer Experience
by Daniel D. PriorBusiness to business (B2B) transactions account for 60-70% of all transactions globally. Considering this, many supplier firms aspire to create high levels of customer engagement, and this involves identifying various ways to improve customer experience. In fact, companies such as Google, Amazon, Microsoft, and others now employ professionals in customer engagement roles and dedicate entire corporate divisions to ensure seamless customer engagement. Creating high customer engagement is challenging without a cohesive, strategic approach – particularly in B2B markets. This textbook introduces students to customer engagement strategy in B2B markets, the foundation of which is customer engagement capability. Companies must develop and implement four sub-capabilities – customer journey management, customer relationship management, customer communications and data analytics and insight to succeed. With a myriad of case studies, discussion questions and prompts for further reading, the textbook translates theory into practice and serves as a useful foundation for executive courses as well as fundamental reading for masters-level specialist courses in customer engagement, marketing, sales, and strategy. In addition, practitioners in supplier firms will also be able to use to build their customer engagement capability.
B2B Customer Experience: A Practical Guide to Delivering Exceptional CX
by Nicholas Hague Paul HagueB2B Customer Experience shows readers how to deliver the very best customer experience (often referred to as CX), within the business-to-business realm. Marketers have long known that emotions are important in driving our experiences, and the subject is now high on the agenda of B2B companies who want to deliver a 'wow' to their customers. Achieving this 'wow' factor helps organizations distinguish themselves from their competition, while simultaneously winning new business and retaining existing clients. B2B Customer Experience is the essential handbook that guides the reader through the process of creating an exceptional customer experience. Intensely practical in its approach, B2B Customer Experience is divided into five parts to walk readers through the journey of planning, mapping, structuring, implementing and controlling an effective customer experience, all bespoke for the B2B environment. Clearly argued and supported by real-world examples, this text will help readers understand critical features including the difference between customer experience, loyalty and inertia; how to use journey maps to establish strengths and weaknesses in an organization, and how to ensure that sales teams are engaged in the customer experience programme. Discussing some of the best known examples of consumer-focused customer experiences from companies such as Zappos, Nordstrom and John Lewis, B2B Customer Experience is the must-have text for any marketing professional working within a B2B environment.
B2B Customer Experience: A Practical Guide to Delivering Exceptional CX
by Nicholas Hague Paul HagueUse this bestselling and practical guide to steer you through how to create exceptional customer experience for the modern B2B consumer. This new edition explores key topics such as AI, the role of IT in customer experience and customer relationship management. B2B Customer Experience shows readers how to deliver the very best customer experience within the business-to-business industry. Intensely practical in its approach, it is divided into five parts to walk readers through the journey of planning, mapping, structuring, implementing and controlling an effective customer experience, all bespoke for the B2B environment.Now newly revised, this new edition will provide new case studies demonstrating what makes for good or bad customer experience as well as providing new tactics and strategies that will help build an effective customer experience plan. This new edition also aims to guide the reader on how to successfully incorporate AI into their strategy whilst still delivering great customer experience. Discussing some of the best-known examples of consumer-focused customer experiences from companies such as Zappos, Nordstrom and John Lewis, B2B Customer Experience is the must-have text for any marketing professional working within a B2B environment.
B2B Digital Marketing Playbook: Strategie – Toolbox – Best Practices
by Carolin DurstMit diesem Buch hältst Du den Kompass für das moderne B2B-Marketing im digitalen Zeitalter in der Hand. Von der Marketingstrategie über Kanäle und Tools findest Du alles, was Du als CMO oder Marketingexperte in einem mittelständischen B2B-Unternehmen benötigst. Wir geben Dir Werkzeuge an die Hand, Silos aufzubrechen und abteilungsübergreifend eine wirksame Kommunikation aufzusetzen, die mehr leistet als nur kurzfristig Leads zu produzieren. Unser Playbook ist dabei hands-on und voller Best Practices, Checklisten und Erfahrungsberichten. Das B2B Digital Marketing Playbook ist nichts, was Du von vorne bis hinten durchackern musst. Benutze es wie ein Handbuch: Immer dann, wenn eine Frage oder ein Thema im Job auftaucht – nachschlagen, lesen, umsetzen. Ein Buch aus der Praxis für die Praxis – ein Buch für B2B-Marketers, die Ihre Marketing-Performance für alle sichtbar steigern wollen. Diese zweite Auflage wurde vollständig aktualisiert und erweitert. Aus dem Inhalt: Strategie – Toolbox – Operatives Marketing Wie Du Dein Unternehmen positionierst und kluge Marketingziele formulierst Wie Du ein funktionierendes Marketing-KPI-System aufbaust Wie Du die wichtigsten Digital-Marketing-Instrumente effizient einsetzt: von Websites und E-Mail- sowie Video-Marketing über Corporate Influencer bis zu Podcasts und hybriden Events Wie Du einen passenden Marketing-Technologie-Stack auswählst Wie Du ein starkes Marketing-Team aufbaust Wie aus den ewigen Widersachern Marketing und Vertrieb ein Dreamteam wird Was die Geschäftsführung erwartet und wie Du deren Vertrauen gewinnst
B2B Digital Marketing Strategy: How to Use New Frameworks and Models to Achieve Growth
by Simon HallB2B Digital Marketing Strategy is a decisive guide to the most recent developments in the field. It gives readers an overview of the latest frameworks and models, and shows how these can be used to overcome the everyday challenges associated with account targeting, data utilization, and digital campaign management.Intensely practical, B2B Digital Marketing Strategy helps readers get to grips with some of the more advanced and complex elements of B2B marketing. It expertly explains how to incorporate the latest digital methodologies into critical processes such as lead generation, customer retention and customer experience personalization. Packed with global case studies and examples, this book is an invaluable resource for any professional operating in the B2B space.
B2B Digital Marketing Strategy: How to Use New Frameworks and Models to Achieve Growth
by Simon HallHone and perfect your digital marketing skills and learn how to apply them effectively to B2B marketing with the new edition of this bestselling guide. B2B Digital Marketing Strategy is a clear and practical digital marketing guide that helps readers get to grips with some of the more advanced and complex elements of B2B marketing. It gives readers an overview of the latest approaches, models, processes and solutions, as well as examples of technologies to help them deal with key current B2B digital marketing challenges such as those associated with account targeting, data utilization and digital campaign management. It expertly explains how to incorporate the latest digital methodologies into critical processes such as lead generation, customer retention and customer experience personalization. This book is an invaluable resource for any professional or student in the B2B space. Newly updated, this second edition provides two new chapters on digital retention marketing and social media strategies as well as improved guidance on campaign tracking and gamification. This practical guide is packed with global case studies and examples such as Danfoss, American Express and IBM.
B2B Influencer Marketing: Work With Creators to Generate Authentic and Effective Marketing
by Nick BennettHave you ever wondered how your B2B brand could use influencers to drive revenue? Ever seen B2C brands killing it in the creator economy and wanted to do the same? If so, this practical guide on how B2B brands can partner with creators to generate more authentic and effective campaigns is the book for you.Transform your B2B marketing strategy with the power of influencer marketing. B2B Influencer Marketing is a comprehensive guide for B2B brands looking to leverage the creator economy to drive revenue and enhance campaign effectiveness. This book demystifies influencer marketing for B2B businesses, offering actionable insights and strategies to build successful influencer partnerships.Explore the history and evolution of influencer marketing, understand the landscape and learn how to forge long-term partnerships with creators. From choosing the right influencers to measuring campaign performance, this guide provides a road map to navigate the complexities of influencer marketing. With practical advice and real-world examples from companies including Dell and Spotify, this book is an essential resource for any B2B marketer looking to harness the power of influencer marketing.
B2B Marketing Fundamentals: Drive Impact Across Brand, Reputation, Relationships and Revenue
by Kate MackieThis practical guide is the ultimate marketing fundamentals book for B2B marketers. Taking well-proven marketing theories and frameworks and applying them to the very specific B2B marketplace, this book delivers a one-stop guide for early to mid-career marketers looking to develop their understanding of how B2B marketing works.There has never been a better time to be a B2B marketer, but navigating its complexities can pose challenges. This guide helps break down the complex world of B2B marketing for the next generation to develop the knowledge and skills they need to deliver strong B2B marketing strategies. Including content on how the use of AI and connected data can drive actional insight, this book gives you a thorough understanding of everything you need to know in B2B. With real-world examples from companies such as Barclays, Mishcon de Raya and The Marketing Society, this guide explores not only of how to deliver results across brand, reputation, relationships and revenue, but also how you can communicate your plans, initiatives, results and ultimately revenue impact in a way that can be understood across the business.
B2B Marketing Guidebook - Vol. 1: The Strategic Foundations of Next Generation B2B Marketing (Contributions to Management Science)
by Uwe SeebacherIn the age of Industry 5.0, predictive intelligence, and accelerated digital transformation, B2B marketing has become the strategic engine of growth and innovation. This first volume of the second significantly updated edition of "B2B Marketing" brings together over 20 international experts to redefine modern marketing across strategy, systems, and structure. Covering topics such as marketing maturity, MarTech, automation, branding, and agile leadership, this volume offers actionable frameworks, forward-looking insights, and real-world case studies from leading organizations like Fynest, Fujitsu, Hapag-Lloyd, and Predictores. Readers will gain a clear understanding of the B2B Marketing Maturity Model, strategic perspectives on predictive intelligence, and best practices for marketing automation. Essential reading for CMOs, business leaders, marketing professionals, consultants, and academics, this book is a strategic blueprint for the next decade of B2B marketing. The transformation starts here.
B2B Marketing Guidebook - Vol. 2: Advanced B2B Marketing Tactics, AI, and Case Studies (Contributions to Management Science)
by Uwe SeebacherThe future of B2B marketing isn't coming — it's already here. The second volume of the significantly updated edition of "B2B Marketing" dives deep into the execution layer of modern marketing. This edition is packed with AI/PI-driven methods, advanced digital tactics, and best-in-class case studies from global leading companies such as Daikin, Mayr, Predictores, SK Laser, Thyssenkrupp and Würth to help B2B professionals scale growth, deepen relevance, and lead in a data-first world. Whether building a smarter lead generation engine, optimizing touchpoints, embracing account-based strategies, or navigating social selling and influencer marketing, this book provides the frameworks, tools, and insights to turn vision into reality. Readers will learn how to ignite digital growth, master touchpoint performance management, and align content strategy with AI. Essential for CMOs, marketing professionals, strategists, and consultants, this volume is a must-have for moving from theory to results. Volume 1 gave you the roadmap. Volume 2 gives you the tools to drive it.
B2B Marketing Strategy: Differentiate, Develop and Deliver Lasting Customer Engagement
by Heidi TaylorB2B marketing is functioning in an increasingly fast-paced and complex business landscape, with a wealth of new technologies, tools and channels, and where customers are more in control of the buying process than ever before. With the imperative to become 'digital', B2B marketers have become consumed by the marketing activity itself - the tactics - instead of the outcomes marketers want and need to achieve for customers and businesses. B2B Marketing Strategy provides fresh insight into the challenges marketers are facing in such an environment and offers a new framework for developing B2B marketing strategy and plans. Written by an internationally recognised and award winning senior marketing strategist, B2B Marketing Strategy is a thought-provoking and comprehensive exploration of the state of B2B marketing. Expertly examined, it changes the perspective of B2B marketers by taking the unique approach of confronting and refuting many of the fallacies that are dominating the current state of B2B marketing. Filled with real-world case studies and practical, actionable insights, B2B Marketing Strategy takes the reader through three phases of thinking, doing and being different in order to make B2B marketing memorable in the hearts and minds of customers, creating lasting customer engagement.
B2B Marketing: A Guidebook for the Classroom to the Boardroom (Management for Professionals)
by Uwe G. SeebacherThis unique book comprehensively presents the current state of knowledge, theoretical and practical alike, in the field of business-to-business (B2B) marketing. More than 30 of the best and most recognized B2B marketers address the most relevant theoretical foundations, concepts, tried and tested approaches and models from entrepreneurial practice. Many of those concepts are published for the first time ever in this book. The book not only builds on the existing classic literature for industrial goods marketing but also – and much more importantly – finally closes the gap towards the rapidly growing ecosystem of modern B2B marketing terms, instruments, products, and topics. Technical terms such as Account-Based Marketing, Buyer Journey, ChatBots, Content AI, Marketing Automation, Marketing Canvas, Social Selling, Touchpoint Sensitivity Analysis, and Predictive Intelligence are explained and examined in detail, especially in terms of their applicability and implementation. The book as a whole reflects the B2B marketing journey so that the readers can directly connect the content to their own experience and use the book as a guide in their day-to-day work for years to come.
B2B Social Selling Strategy: Connect with Customers, Build Relationships and Drive Sales
by Julie AthertonSocial media, when deployed strategically and effectively in B2B channels, offers a uniquely personal long-term networking opportunity for sales teams and business professionals. For many, this has supercharged their sales performance, with empowered teams, faster results, and higher revenues. For others, the challenges of navigating social channels for business can be daunting. Concerns over social media confidence, personal and professional conflicts of interest, and a loss of management control can lead to a lack of action or ineffective modes of engagement.B2B Social Selling Strategy provides a clear framework for identifying the right social channels, connecting with potential and existing customers and measuring success against objectives and KPIs.Featuring original research, case studies and interviews with industry professionals, the book also shows how to generate content to attract attention and gain trust, work with B2B influencers and create a social selling culture. Exploring how to build your personal brand in synergy with your business and integrate social selling with other sales and marketing channels, it is supported by online interactive tools and templates to be used to create and execute your own social selling strategy. Written by a recognized social media expert, B2B Social Selling Strategy is an indispensable guide for B2B sales, marketing and social media professionals.
B2B eCommerce: Basics, Business Models and Best Practices in Business-to-Business Online Trade
by Gerrit HeinemannThis textbook covers the basics of business-to-business (B2B) eCommerce, where similar principles of customer targeting can be observed as in B2C eCommerce. Gerrit Heinemann highlights the specifics and business models of B2B eCommerce, analyzes the digital challenges and shows the consequences and opportunities for online sales in B2B. Recognised best-practice examples illustrate how successful B2B eCommerce can work and which risks have to be considered.
B2B eCommerce: Grundlagen, Geschäftsmodelle und Best Practices im Business-to-Business Online-Handel
by Gerrit HeinemannDieses Lehrbuch behandelt die Grundlagen des eCommerce im Bereich Business-to-Business (B2B), bei dem ähnliche Prinzipien der Kundenansprache zu beobachten sind wie im B2C eCommerce. Gerrit Heinemann beleuchtet die Besonderheiten und Geschäftsmodelle des B2B eCommerce, analysiert die digitalen Herausforderungen und zeigt die Konsequenzen und Chancen für den Online-Verkauf im B2B auf. Anerkannte Best-Practice-Beispiele veranschaulichen, wie erfolgreicher B2B eCommerce funktionieren kann und welche Risiken dabei zu beachten sind.
B2B-Marketing und Vertrieb: Strategie – Instrumente – Umsetzung
by Enrico Purle Mahmut Arica Sabine Korte Henning HummelsDieses Lehrbuch bietet einen umfassenden Überblick über die Vermarktung und den Vertrieb von Produkten und Dienstleistungen zwischen Unternehmen, also Business-to-Business (B2B). Insbesondere vor dem Hintergrund der Digitalisierung werden Herausforderungen und Potenziale dargestellt und anhand von Fallbeispielen illustriert. Wissenschaftlich fundiert und praxisorientiert werden alle wesentlichen Dimensionen der kundenorientierten Gestaltung der Geschäftsbeziehung zwischen Unternehmen systematisch hergeleitet und verständlich erläutert. Das Buch richtet sich damit an alle, die sich mit B2B-Marketing und Vertrieb im Rahmen ihres Studiums, ihrer Aus- und Weiterbildung sowie ihrer beruflichen Praxis auseinandersetzen. Laden Sie die Springer Nature Flashcards-App herunter und testen Sie Ihr Wissen mit Fragen und Antworten zu den Buchinhalten.
B2B-Marketing und Vertrieb: Strategie – Instrumente – Umsetzung
by Enrico Purle Mahmut Arica Sabine Korte Henning HummelsDieses Lehrbuch bietet einen umfassenden Überblick über die Vermarktung und den Vertrieb von Produkten und Dienstleistungen zwischen Unternehmen, also Business-to-Business (B2B). Wissenschaftlich fundiert und praxisorientiert werden alle wesentlichen Dimensionen der kundenorientierten Gestaltung der Geschäftsbeziehung zwischen Unternehmen systematisch hergeleitet und verständlich erläutert. Das Buch richtet sich damit an alle, die sich mit B2B-Marketing und Vertrieb im Rahmen ihres Studiums, ihrer Aus- und Weiterbildung sowie ihrer beruflichen Praxis auseinandersetzen. Vor dem Hintergrund der sich weiter beschleunigenden Digitalisierung und Automatisierung werden in der 2. Auflage die Herausforderungen und Potenziale von leistungsfähigen, durch (generative) Künstliche Intelligenz unterstützten Werkzeugen durchgehend berücksichtigt und anhand von Fallbeispielen illustriert. Laden Sie die Springer Nature Flashcards-App herunter und testen Sie Ihr Wissen mit Fragen und Antworten zu den Buchinhalten.
B2B-Marketing: Wie Sie die Marketing-Abteilung vom Kostenfaktor zum Umsatzfaktor machen (essentials)
by Uwe G. SeebacherDieses Buch bringt den aktuellen Erfahrungs- und Wissenstand im B2B-Marketing auf den Punkt. Anhand von aktuellen Beispielen aus der Industrie erfährt der Leser, wie man es im konservativen Umfeld der Industrie schafft, Marketing und dessen Stellenwert auf eine neue, für den nachhaltigen Unternehmenserfolg entscheidende Ebene zu heben. Anhand des Marketing-Reifegrad-Modells des Autors wird erklärt, wie ein Industriegüter-Marketing-Manager die Entwicklung seines Marketing-Teams proaktiv gestalten kann. So wird es möglich, die Marketingabteilung ungeachtet ihrer Größe und ihres Budgets vom unbeachteten, oftmals belächelten Kostentreiber hin zu einem im Unternehmen strategisch positionierten, in alle wichtigen Entscheidungen eingebundenen, wesentlichen Treiber für Umsatz und Vertriebserfolg zu entwickeln.
B2B-Online-Marketing und Social Media: Ein Praxisleitfaden
by Ralf T. Kreutzer Andrea Rumler Benjamin Wille-BaumkauffRalf T. Kreutzer, Andrea Rumler und Benjamin Wille-Baumkauff erläutern, wie B2B-Unternehmen einen kompetenten Online-Auftritt erreichen. Dazu zählt neben einer empfängerorientiert ausgestalteten Corporate Website auch eine Suchmaschinen-Optimierung, die sich an den Nutzergewohnheiten orientiert. Zusätzlich wird die gerade für B2B-Unternehmen wichtige Frage beantwortet, welche Bedeutung einem Engagement in den sozialen Medien beizumessen ist. Bei der Bearbeitung dieser Fragestellungen werden in besonderem Maße die Einsatzbedingungen und Erfolgsfaktoren in B2B-Märkten berücksichtigt. Um den Stellenwert zu verdeutlichen, den die Online- und Social-Media-Wirklichkeit auf B2B-Märkten heute schon erreicht hat, wurden einschlägige Best-Practice-Cases aus dem Geschäftskundenbereich integriert. Abgerundet wird das Werk durch einen Beitrag zu den rechtlichen Rahmenbedingungen des Online-Marketings, die jeder Nutzer kennen sollte.
B2B-Online-Marketing und Social Media: Handlungsempfehlungen und Best Practices
by Ralf T. Kreutzer Andrea Rumler Benjamin Wille-BaumkauffRalf T. Kreutzer, Andrea Rumler und Benjamin Wille-Baumkauff erläutern, wie B2B-Unternehmen einen kompetenten Online-Auftritt erreichen. Dazu zählt neben einer empfängerorientiert ausgestalteten Corporate Website auch eine Suchmaschinen-Optimierung, die sich an den Nutzergewohnheiten orientiert. Zusätzlich wird die gerade für B2B-Unternehmen wichtige Frage beantwortet, welche Bedeutung einem Engagement in den sozialen Medien beizumessen ist. Bei der Bearbeitung dieser Fragestellungen werden in besonderem Maße die Einsatzbedingungen und Erfolgsfaktoren in B2B-Märkten berücksichtigt. Um den Stellenwert zu verdeutlichen, den die Online- und Social-Media-Wirklichkeit auf B2B-Märkten heute schon erreicht hat, wurden einschlägige Best-Practice-Cases aus dem Geschäftskundenbereich integriert. Abgerundet wird das Werk durch einen Beitrag zu den rechtlichen Rahmenbedingungen des Online-Marketings, die jeder Nutzer kennen sollte.