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Strategic Corporate Social Responsibility: Sustainable Value Creation
by David ChandlerA holistic perspective for navigating and exploring the CSR landscape. Strategic Corporate Social Responsibility: Sustainable Value Creation, Fifth Edition, redefines corporate social responsibility (CSR) as being central to the value-creating purpose of the firm and provides a framework that firms can use to navigate the complex and dynamic business landscape. Based on a theory of empowered stakeholders, this bestselling text argues that the responsibility of a corporation is to create value, broadly defined. The primary challenge for managers today is to balance the competing interests of the firm’s stakeholders, understanding that what they expect today may not be what they will expect tomorrow. This tension is what makes CSR so complex and demanding, but it is also what makes CSR integral to the firm’s strategy and day-to-day operations. The new edition includes the latest research, new cases, a streamlined table of contents, and expanded emphasis on the legal perspective of strategic CSR. Keep your course content up-to-date! Subscribe to David Chandler's 'CSR Newsletters' by e-mailing him at david.chandler@ucdenver.edu. The newsletters are designed to be a dynamic complement to the text that can be used for in-class discussion and debate. Past newsletters are archived as a freely-available resource for instructors and students at: http://strategiccsr-sage.blogspot.com/
Strategic Corporate Social Responsibility: Sustainable Value Creation
by David ChandlerStrategic Corporate Social Responsibility: Sustainable Value Creation (Sixth Edition) redefines corporate social responsibility (CSR) as being central to the value-creating purpose of the firm. Based on a theory of empowered stakeholders, this bestselling text argues that the responsibility of a corporation is to create value, broadly defined. The primary challenge for managers today is to balance the competing interests of the firm’s stakeholders’ understanding that what they expect today may not be what they will expect tomorrow. This tension is what makes CSR so complex and demanding, but it is also what makes CSR integral to the firm’s strategy and day-to-day operations. In this new Sixth Edition, author David Chandler explores issues around COVID-19, the BLM movement, the supply chain crunch, and the "great resignation."
Strategic Corporate Social Responsibility: Sustainable Value Creation
by David ChandlerStrategic Corporate Social Responsibility: Sustainable Value Creation (Sixth Edition) redefines corporate social responsibility (CSR) as being central to the value-creating purpose of the firm. Based on a theory of empowered stakeholders, this bestselling text argues that the responsibility of a corporation is to create value, broadly defined. The primary challenge for managers today is to balance the competing interests of the firm’s stakeholders’ understanding that what they expect today may not be what they will expect tomorrow. This tension is what makes CSR so complex and demanding, but it is also what makes CSR integral to the firm’s strategy and day-to-day operations. In this new Sixth Edition, author David Chandler explores issues around COVID-19, the BLM movement, the supply chain crunch, and the "great resignation."
Strategic Corporate Social Responsibility: Tools and Theories for Responsible Management
by Dr Debbie Haski-LeventhalWith the changing expectations of consumers, employees and regulators, being best in the world is no longer enough. Businesses are now also expected to be best for the world: to be socially and environmentally responsible, sustainable and ethical. Based on the idea that strategic CSR offers the most holistic and effective approach to corporate social responsibility, the author presents the key concepts, theories and philosophical approaches to CSR, along with the practical tools needed to implement this knowledge in the real world. The book is split into three parts; the first part provides the theoretical background of CSR, the second part examines various CSR approaches and how they can be implemented, and the third part discusses measuring and communicating CSR. Each chapter contains questions for reflection & discussion, exercises, and case studies from globally recognised brands such as Ben & Jerry’s, Nestle, Marks & Spencer, TOMS Shoes, LEGO, Coca-Cola and McDonald’s. The book is complemented by chapter specific lecturer PowerPoint slides, which can be found here. Suitable reading for students on Corporate Social Responsibility modules.
Strategic Corporate Social Responsibility: Tools and Theories for Responsible Management
by Dr Debbie Haski-LeventhalWith the changing expectations of consumers, employees and regulators, being best in the world is no longer enough. Businesses are now also expected to be best for the world: to be socially and environmentally responsible, sustainable and ethical. Based on the idea that strategic CSR offers the most holistic and effective approach to corporate social responsibility, the author presents the key concepts, theories and philosophical approaches to CSR, along with the practical tools needed to implement this knowledge in the real world. The book is split into three parts; the first part provides the theoretical background of CSR, the second part examines various CSR approaches and how they can be implemented, and the third part discusses measuring and communicating CSR. Each chapter contains questions for reflection & discussion, exercises, and case studies from globally recognised brands such as Ben & Jerry’s, Nestle, Marks & Spencer, TOMS Shoes, LEGO, Coca-Cola and McDonald’s. The book is complemented by chapter specific lecturer PowerPoint slides, which can be found here. Suitable reading for students on Corporate Social Responsibility modules.
Strategic Cost Transformation: Using Business Domain Management To Improve Cost Data, Analysis, and Management
by Reginald Tomas LeeStrategic Cost Transformation offers a new framework, business domain management, which creates a comprehensive picture of your organization for improved cash based decision-making. <p><p>Your product costs $2.86 to make. What does the number tell you about your operations, how effectively they were run, demand, or how much money you spent on capacity? Nothing. Shouldn't you know? <p><p> Accounting information creates a limited picture of operations and true cash performance. Strategic Cost Transformation offers a new framework, business domain management, which creates a comprehensive picture of your organization for improved cash based decision-making.
Strategic Coupling: East Asian Industrial Transformation in the New Global Economy (Cornell Studies in Political Economy)
by Henry Wai-chung YeungIn Strategic Coupling, Henry Wai-chung Yeung examines economic development and state-firm relations in East Asia, focusing in particular on South Korea, Taiwan, and Singapore. As a result of the massive changes of the last twenty-five years, new explanations must be found for the economic success and industrial transformation in the region. State-assisted startups and incubator firms in East Asia have become major players in the manufacture of products with a global reach: Taiwan's Hon Hai Precision has assembled more than 500 million iPhones, for instance, and South Korea's Samsung provides the iPhone's semiconductor chips and retina displays. Drawing on extensive interviews with top executives and senior government officials, Yeung argues that since the late 1980s, many East Asian firms have outgrown their home states, and are no longer dependent on state support; as a result the developmental state has lost much of its capacity to steer and direct industrialization. We cannot read the performance of national firms as a direct outcome of state action. Yeung calls for a thorough renovation of the still-dominant view that states are the primary engine of industrial transformation. He stresses action by national firms and traces various global production networks to incorporate both firm-specific activities and the international political economy. He identifies two sets of dynamics in these national-global articulations known as strategic coupling: coevolution in the confluence of state, firm, and global production networks, and the various strategies pursued by East Asian firms to attain competitive positions in the global marketplace.
Strategic Creativity: A Business Field Guide to Advertising, Branding, and Design
by Robin LandaThe secret weapon for business experts to ensure strategically creative results, this is an indispensable field guide to evaluating creative advertising, branding, and design ideas and solutions, and to working with creatives. Strategic Creativity is a fundamental resource that enables business professionals to stand out amongst their colleagues and enhance their ability to communicate the creative "why" throughout their organizations, and it covers what every business expert should fully comprehend about the creative process. To effectively grow a business and reach the right audience or move a brand forward, advertising and branding need to be relevant, engaging, and worth people’s time. This book contains what a CEO, CMO, manager, business owner, or client didn’t learn about the creative side of advertising and design in business school. Featuring insightful conversations with creative experts, this book will earn a place on the desks of executives, leaders, managers, and middle managers across industries, whose work requires them to understand and execute on branding initiatives, advertising campaigns, social media, and other customer-facing content.
Strategic Crisis Communication
by Jeffrey Smith James S O'RourkeAddressing 21st-century issues, threats, and opportunities with time-tested principles, this book empowers corporate communications professionals to protect, inspire, and energize organizations in the face of a crisis. Whether due to an external incident or an internal misstep, every major company or institution will find itself scrutinized, its normal operations disrupted, and its reputation and business continuity threatened at some point—and how it prepares for, and reacts to, a crisis can make a critical difference in the ultimate outcome of events. This book focuses on strategic crisis communication as a function of three elements: 1. crisis preparation—establishing a robust and nimble infrastructure and plans, in advance of any crisis 2. crisis management—rapidly gathering information, activating and adjusting plans, making decisions, and relentlessly monitoring outcomes 3. crisis communication—reaching multiple audiences, on multiple platforms, with clear, consistent, and purposeful messages that tell the truth and defend the organization. Bringing together best practices gleaned from hundreds of recent case studies, this book is an unmatched resource enabling corporate communications and PR professionals, and the organizations that employ them, to understand how to weather any reputational storm that may threaten their enterprise.
Strategic Cultural Center Management (Routledge Research in the Creative and Cultural Industries)
by Tomas JarvinenStrategic Cultural Center Management focuses on private cultural centers and their operational preconditions. The aim is to illustrate how to strategically manage a cultural center in varied external environments. Analysing processes of organizational change, the author uses institutional and resource dependence theories alongside concepts such as business models, profitability, mission focus and quality management. The book examines theoretical and managerial implications, highlighting that cultural managers lean towards different strategies that diversify resource streams, facilitating agile strategic responses to institutional pressures. Offering valuable theoretical, empirical and conceptual analysis, this book serves as an incomparable reference for researchers, postgraduate students, civic leaders and arts managers involved in the creative and cultural industries.
Strategic Culture Hacks: A Framework for Shaping Corporate Culture
by Josef HergetCulture Hacks are the agile instrument to fill the desired corporate culture with life in the daily business routine.They keep the postulated values present and provide the necessary reflection of daily actions. Culture Hacks address the mindset and the concrete behavior, thus making the corporate culture tangible for all employees at every level of the hierarchy. This book is dedicated to this topic, which is increasingly perceived as important. Culture hacks represent an important element in shaping corporate culture. The topic is still relatively new, and the book is the first to present a comprehensive concept for the strategic use of culture hacks. It creates the link between corporate strategies and operational processes. The concept presented is very pragmatic: concrete models, tools, design principles and roadmaps clarify and accompany the implementation in operational practice. The book creates a framework for the targeted and strategic use of culture hacks to optimize corporate culture.The book is aimed at all managers and employees involved in corporate culture.The reader can expect the following content points: What are Culture Hacks?Strategic Hacks - Nudging - Tips & Tricks Irritations and pattern breaks as ways to change behaviorMindset and behavior - addressees of interventionsImpulses through and for New Work, Management 3.0 and AgilityCulture hacks as a guerrilla strategyProven design principles - suitable fields of application Personal and organizational maturity levelsHow they can be integrated into everyday business lifeInventory and roadmaps - Drawing from a pool of knowledgeDynamic design of culture hack strategiesWith digressions on Paradoxical Intervention, Empathy, Psychological safety, mindset and behaviorSuccessful implementation - Do's and Don't'sNumerous examples illustrate the procedure
Strategic Customer Management
by Adrian Payne Pennie FrowRelationship marketing and customer relationship management (CRM) can be jointly utilised to provide a clear roadmap to excellence in customer management: this is the first textbook to demonstrate how it can be done. Written by two acclaimed experts in the field, it shows how an holistic approach to managing relationships with customers and other key stakeholders leads to increased shareholder value. Taking a practical, step-by-step approach, the authors explain the principles of relationship marketing, apply them to the development of a CRM strategy and discuss key implementation issues. Its up-to-date coverage includes the latest developments in digital marketing and the use of social media. Topical examples and case studies from around the world connect theory with global practice, making this an ideal text for both students and practitioners keen to keep abreast of changes in this fast-moving field.
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
by John GoodmanAny organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as 3M, GE, and Chick-Fil-A to teach readers how to transcend a good business into a profitable word-of-mouth machine that transforms the bottom line.When customers complain, employees respond. The typical service model is riddled with holes. What about people and businesses who never speak up…but never come back?Learn to actively reach out, prevent problems, and resolve issues in ways that boost loyalty. Transform customer service into a strategic function, and reap benefits far exceeding investments—often 10 to 20 times more.Strategic Customer Service is a data-packed roadmap that shows you how. This new edition of a landmark book distills decades of research on the impact of great versus mediocre service. Complete guidelines and case studies explain how to:Gather and analyze customer feedbackEmpower employees to fix problemsTrack your impact on revenueGenerate sensational word of mouthTap opportunities to cross-sell and up-sellAnd moreUpdated sections help you forge bonds via social media and online chat, attract and retain great employees, and leverage the latest technology.Why settle for passive service? Make a business case for ramping up operations—and get the tools for making it pay off.
Strategic Cyber Security Management
by Peter Trim Yang-Im LeeThis textbook places cyber security management within an organizational and strategic framework, enabling students to develop their knowledge and skills for a future career. The reader will learn to: • evaluate different types of cyber risk • carry out a threat analysis and place cyber threats in order of severity • formulate appropriate cyber security management policy • establish an organization-specific intelligence framework and security culture • devise and implement a cyber security awareness programme • integrate cyber security within an organization’s operating system Learning objectives, chapter summaries and further reading in each chapter provide structure and routes to further in-depth research. Firm theoretical grounding is coupled with short problem-based case studies reflecting a range of organizations and perspectives, illustrating how the theory translates to practice, with each case study followed by a set of questions to encourage understanding and analysis. Non-technical and comprehensive, this textbook shows final year undergraduate students and postgraduate students of Cyber Security Management, as well as reflective practitioners, how to adopt a pro-active approach to the management of cyber security. Online resources include PowerPoint slides, an instructor’s manual and a test bank of questions.
Strategic Deal Making at Millennium Pharmaceuticals
by Michael D. Watkins Sarah G. MatthewsA small start-up in 1993, Millennium Pharmaceuticals was a name-brand biotechnology company by the end of 1998, with a market capitalization of $1.4 billion. The Cambridge-based company's growth strategy had relied heavily on building alliances for early-stage drug discovery and licensing its gene-based technology.
Strategic Deals in Emerging Capital Markets: Are There Efficiency Gains for Firms in BRIC Countries? (Advanced Studies in Emerging Markets Finance)
by Irina Ivashkovskaya Svetlana Grigorieva Eugene NivorozhkinThe industrial development of emerging markets has been a powerful driver for mergers and acquisitions. The contributions collected in this book assess major M&A deals in the largest emerging capital markets (Brazil, Russia, India, China) and their role in shareholder value creation in the markets’ specific business environments. In addition, the book explores various dimensions of M&A deals in order to summarize the main trends in corporate control markets in the largest emerging countries, and how they differ from those in developed countries; to identify deal-performance relationships and the determinants of success or failure; to reveal the drivers for the premium in M&A deals; and to capture market responses to different M&A strategies. By doing so, the book makes a significant contribution to the literature, which has to date largely focused on developed markets.
Strategic Decision Making for Successful Planning: Solving Problems for Great Results
by William Roth CJ RhoadsTurbulence is not new to the business world. In fact, turbulence is increasing, and managers are seeing teams spinning their wheels. Management systems are in a state of crisis and operations are more complex. The old top-down operations mode no longer suffices. Today’s businesses demand speed and increased accuracy, forcing everyone to re-evaluate chains of command and tear down the walls between functions. Amid the responsibilities of traditional management lies problem solving. The push is toward moving decision-making authority down the ladder to all levels. Managers are no longer equipped to or capable of making the number and variety of necessary decisions in a vacuum. The current mode is to have employees deal directly with workplace issues and take corrective action without complaint and without management involvement. Coping with this reality and preparation for these improvements in workplace problem solving requires interest and motivation. Strategic Decision Making for Successful Planning can facilitate this by demystifying and simplifying the process. The book bridges philosophy and theory and puts together a practical integration of all the tools necessary to get results from your investment of time, energy, and money. What is unique about this book is while it’s based on a strong academic foundation, it does not get bogged down in the human-planning or psychological process of solving problems. It doesn’t provide "pie-in-the-sky" creative solutions or a five-year process for solving problems and planning for the future. Numerous techniques and tools are included to make the book the right balance between practical and academic. The book also includes an extensive case study to illustrate points made in the text.
Strategic Decision Making for Sustainable Management of Industrial Networks (Greening of Industry Networks Studies #8)
by Jafar RezaeiThis book presents a diverse set of decision-making methodologies to solve some of the most important decisions that most organizations face today. It is an excellent demonstration of some great challenges in our society in the area of sustainability. These great challenges, ranging from sustainability in logistics to the use of renewable energies, needs to be urgently addressed. Sustainability has become one of the most important topics in management and many organizations are taking big steps towards sustainability. Organizations are attempting to use cleaner production technologies and renewable energies sources, to improve health and safety issues within their industries and the products and services they offer. These points involve several important strategic and managerial decisions, highlighted in this book. The book can be used by decision-makers and policy-makers as exemplary guidelines to solve sustainability problems.
Strategic Decision Making in the Arts: Case Studies in Arts and Cultural Entrepreneurship (Discovering the Creative Industries)
by Gary D. Beckman Karl AndroesFor entrepreneurs in the creative fields, decision making is both a necessity and an art. Applying creativity to strategic decisions requires skills developed over time. This textbook provides arts entrepreneurship students a series of case studies centering on decision-making models applicable to launching and sustaining arts businesses.Each case set in the book focuses on a particular arts entrepreneur within the context of a range of creative businesses, from performance to videography. To facilitate classroom adoption, the authors provide expert guidance on getting the most from case-study-based learning. Additional features include insights into the key decision-making models in each case, analysis by a leader in the arts entrepreneurship education field on the factors forcing a decision and a broad view on the arts ecologies surrounding each example.Suitable for students in arts management programs as well, this book introduces readers to case-based learning via practical examples that give students insight into strategic decision-making in the creative industries.Extensive teaching notes are available for instructors. To gain access, visit www.routledge.com/9781032539577.
Strategic Decision Making: A Discovery-led Approach to Critical Choices in Turbulent Times
by Simon Haslam Ben ShenoyMaking strategic decisions is a fundamental skill for leaders and managers. However, in a business environment that is in a constant state of change, making strategic decisions has never been more difficult. Strategic Decision Making addresses this challenge by providing a framework that can be used to make sound decisions in an uncertain world. Structured around the core concepts of framing, experimenting and scaling, this book will ensure that efforts are focused where the need is greatest, that interventions are tested, evaluated and revised if necessary and that successful initiatives are effectively rolled out across the business.Packed with real world examples and backed up by academic research, Strategic Decision Making will allow today's leaders and the leaders of tomorrow to make successful and defensible business choices. It shows how to: avoid decision-making bias; overcome organizational inertia; manage the difficulties of rigid organizational structures and avoid being side tracked by outdated or irrelevant experience. Essential reading for business practitioners and management students alike, this comprehensive guide provides a robust approach to achieving strategic success.
Strategic Decisions and Sustainability Choices: Mergers, Acquisitions and Corporate Social Responsibility from a Global Perspective
by Olimpia Meglio Kathleen ParkThis book integrates two different but equally prominent themes in the management field: mergers and acquisitions (M&As) and corporate social responsibility (CSR). It explores questions such as whether strategic goals overlap or conflict with sustainability choices, what the strategic and sustainability tensions are confronting expanding companies, and whether these companies can grow and be socially responsible for a variety of stakeholders. The authors provide a fresh perspective on the study of acquisitions, aiming to inspire the M&A field and using examples from different global and institutional contexts in both developed and developing economies. This ground-breaking book addresses the gap that has existed between acquisitions on the one hand and social responsibility and sustainability on the other, for an integrative perspective on enacting M&As and achieving the triple people-planet-profits bottom line.
Strategic Decline
by David J. Collis Jan W. RivkinThis note first documents the facts around the sustainability of competitive advantage. It then observes that the demise of a previously successful strategy, in the first instance, often comes from some change in the external environment. It, therefore, characterizes the types of change that can lead to strategic decline. But external change alone should not mean the end of superior performance since the skilled strategist ought to be able to adapt to such changes. The final part of the note looks inside the firm to examine why managers often fail to respond adequately to external threats and explains why it is valuable to study the causes of strategic decline.
Strategic Design and Digitalisation of the Supply Chain: Achieving Competitive Advantage with the Digital Supply Chain
by Torsten BeckerDigital supply chains increase companies' competitiveness. A systematic approach describes the development of strategies to achieve challenging corporate goals with the supply chain and its digitalisation. These include better fulfilling customer requirements, increasing sales, and simultaneously reducing costs. Strategy patterns are presented, and their implementation in companies is described. Entrepreneurs, supply chain, and operations managers receive a practice-oriented guide on how to align their company for the future. The tried-and-tested methods and approaches accelerate and facilitate strategy development, implementation, and support through digital solutions. The focus is on making/buying decisions, finding solutions for skills, digital solutions in production technology (3D printing), and the impact of Industry 4.0 and environmental aspects on the supply chain. Practical examples will show how new solution concepts support the design of future-oriented supply chains. The trigger points that could jeopardise a successful supply chain will also be presented, as well as the design for time and cost optimisation in the overall chain. How must a company fundamentally question the historically grown supply chain? What is essential in supply chain optimisation? The strategies presented define the processes, architectures, the use of digital technologies and the deployment of resources - considering the overarching corporate strategy, which calls for shorter delivery times and lower costs to remain competitive.
Strategic Design and Innovative Thinking in Business Operations: The Role of Business Culture and Risk Management (Contributions To Management Science)
by Hasan Dincer Ümit Hacioglu Serhat YükselRecently, rapid technological advances have been influencing the global business operations strategies at companies of all sizes like never before. At the same time, there has been a shift in business cultures due to the rising prevalence of matrix organizations and innovative thinking. This book investigates the role of these factors in shaping the business operations of tomorrow. To address the topic comprehensively, the editors have gathered expert contributions exploring the following dimensions: the business and organizational environment, strategic design, innovativeness and risk management. Discussing aspects ranging from customer selection to understanding regional, national and supranational market dynamics, the contributions will help readers understand both the complexity of and opportunities presented by designing operations.
Strategic Design for the Third Sector: Bridging Business Innovation and Social Responsibility by Co-creating Organisational and Systemic Changes (Springer Series in Design and Innovation #55)
by Xue PeiThis book discovers and demonstrates the strategic values of design within the context of the third sector, a domain characterized by inherent complexity and the objective of effecting positive transformations across both economic and social dimensions. Based on seven years of research, it combines theoretical insights with hands-on empirical studies, offering a compelling narrative on the evolving roles of strategic design in third sector organisations. Through an in-depth analysis of best practices and four action research projects, the book showcases how design enables third sector organisations to uncover opportunities, manage innovation processes, and facilitate meaningful collaboration among diverse stakeholders. At its core, it introduces a design framework to illustrate how a strategic design mindset, together with methods and tools, fosters stakeholder participation and co-creation in the innovation process, and how it inspires conversations and reflections on organizational and systemic changes. The framework also offers actionable strategies for design researchers and practitioners willing to apply strategic design for addressing complex societal problems through creativity, innovation strategy and a systemic lens.