- Table View
- List View
A Comparison of the Trade Union Merger Process in Britain and Germany: Joining Forces? (Routledge Research in Employment Relations #Vol. 14)
by Jeremy Waddington Jürgen Hoffman Marcus KahmannTrade unions in Europe are currently facing a series of challenges that stem from changes to regulatory and production regimes implemented by the state and employers, in order to compete in an increasingly internationalized economy. In response to these challenges, trade union movements have been dramatically restructuring; long-standing principles of organization have been jettisoned in an attempt to develop new structures. Central to this process of structural adaptation are the mergers of trade unions. This informative book focuses on the merger process in Britain and Germany and, uniquely, it reviews the wider implications of these developments - particularly for North America. As well as addressing the reasons for mergers, the book also examines the process whereby mergers are concluded, investigates the consequences, and analyses the costs and benefits of the post-merger organisation. Drawing on interviews conducted with senior policy-makers engaged in merger processes, this book explores the extent of internal union reform brought about by the merger process, and also identifies the implications of this reform for trade unions world-wide. Structured in distinct sections, this book covers topic such as: what distinguishes the British and German systems? trade union structures pre-merger issues settling the terms of the mergers post-merger developments. This book forms part of the Routledge Research in Employment Relations series featuring works of high academic merit drawn from a wide range of academic studies in the social sciences. It is a valuable resource for postgraduate students studying business and management, industrial employee relations, and trade unions.
A Compendious History of Cotton Manufacture: With A Disproval Of The Claim Of Sir Richard Arkwright To The Invention Of Its Ingenious Machinery -
by Richard GuestFirst Published in 1968. Routledge is an imprint of Taylor & Francis, an informa company.
A Compendium of Italian Economists at Oxbridge: Contributions to the Evolution of Economic Thinking
by Mauro Baranzini Amalia MiranteThisstudy examines five decades of Italian economists who studied or researched atthe Universities of Oxford and Cambridge between the years 1950 and 2000. Providing a detailed list of Italian economists associated with Hicks, Harrod,Bacharach, Flemming, Mirrlees, Sen and other distinguished dons, the authorsexamine eleven research lines, including the Sraffa and the neo-Ricardianschool, the post-Keynesian school and the Stone's and Goodwin's schools. Baranzini and Mirante trace the influence of the schools in terms of 1) theirfundamental role in the evolution of economic thought; 2) their promotion offour key controversies (on the measurement of technical progress, on capitaltheory, on income distribution and on the inter-generational transmission ofwealth); 3) the counter-flow of Oxbridge scholars to academia in Italy, and 4)the invigoration of a third generation of Italian economists researching orteaching at Oxbridge today. A must-read for all those interested in the way Italian and British research has shaped the study and teaching of economics.
A Complaint Is a Gift
by Janelle Barlow Claus MøllerThe first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback - in fact, they're your best bargain in market research. Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose: meeting customer needs. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints create a moment of truth when a customer who is deciding whether to return can be made even more loyal. Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers - even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints of the Internet; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies.
A Complaint Is a Gift Workbook: 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty
by Janelle Barlow Victoria HoltzBased on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward.A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty.Built to be interactive and immersive, the workbook teaches a set of practices, approaches, and tools that anyone can use to navigate fraught customer-facing interactions. It allows readers to practice Janelle Barlow's updated, more efficient three-step formula and enables employees to handle complaints with increased emotional resilience rather than taking them as personal attacks. A Complaint Is a Gift Workbook is packed with the necessary tools to view and treat complaints as a source of innovative ideas that can transform your business.
A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty
by Janelle BarlowThe third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19. The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty.This new edition condenses the tried and true eight-step formula into a tighter, more efficient three-step formula. From her work with clients, the author has updated industry-specific complaint examples and added in new concepts, such as a process that enables employees to handle complaints with increased emotional resilience-something that is sorely needed since dealing with increasingly difficult customers is a common occurrence in the wake of the COVID-19 pandemic. Handling complaints doesn't have to be a negative, soul-crushing experience. Janelle Barlow gives the right tools to treat each of them as a source of innovative ideas that can transform your business.
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
by Janelle Barlow Claus Moller Tony HsiehThe first edition of A Complaint is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied or buried, but are instead valuable pieces of feedback that can be used to improve an organization's products and services. This new edition has been thoroughly revised and updated. There are two brand new chapters on the Internet, a new section entitled Handling Complaints Directed at You and another new section that turns the tables and discusses how the reader can complain effectively. More relevant than ever in today's constantly connected world, when customers can complain instantly, 24/7, and broadcast their dissatisfaction around the world if they choose to, throughout the text has been heavily revised, with a wealth of new examples, tools and strategies. -amazon.com
A Complete Guide to Environmental Careers
by Ceip FundThere's good money to be made in saving the Earth. This guide surveys the opportunities, requirements, and salaries in waste management, public relations, quality control, forestry, city planning, and other related fields.
A Complete Guide to Technical Trading Tactics
by John L. PersonA thorough trading guide from a professional traderThe Complete Guide to Technical Trading Tactics can help the new individual investor understand the mechanics of the markets. Filled with in-depth insights and practical advice, this book details what it takes to trade and shows readers how they can broaden their horizons by investing in the futures and options markets. The Complete Guide to Technical Trading Tactics outlines a variety of proven methodologies-pivot points, candlesticks, and other top indicators-so readers may use those that work best for them as well as make their own trading decisions without a second thought. Author John Person also shares his insights on a variety of trading technologies that will allow readers to gain a competitive edge in the market.John L. Person (Palm Beach, FL) publishes The Bottom-Line Financial and Futures Newsletter, a weekly commodity publication that incorporates fundamental new developments as well as technical analysis using his trading system.
A Complete Guide to the Futures Market: Technical Analysis, Trading Systems, Fundamental Analysis, Options, Spreads, and Trading Principles
by Jack D. Schwager Mark EtzkornThe essential futures market reference guide A Complete Guide to the Futures Market is the comprehensive resource for futures traders and analysts. Spanning everything from technical analysis, trading systems, and fundamental analysis to options, spreads, and practical trading principles, A Complete Guide is required reading for any trader or investor who wants to successfully navigate the futures market. Clear, concise, and to the point, this fully revised and updated second edition provides a solid foundation in futures market basics, details key analysis and forecasting techniques, explores advanced trading concepts, and illustrates the practical application of these ideas with hundreds of market examples. A Complete Guide to the Futures Market: Details different trading and analytical approaches, including chart analysis, technical indicators and trading systems, regression analysis, and fundamental market models. Separates misleading market myths from reality. Gives step-by-step instruction for developing and testing original trading ideas and systems. Illustrates a wide range of option strategies, and explains the trading implications of each. Details a wealth of practical trading guidelines and market insights from a recognized trading authority. Trading futures without a firm grasp of this market’s realities and nuances is a recipe for losing money. A Complete Guide to the Futures Market offers serious traders and investors the tools to keep themselves on the right side of the ledger.
A Completely Different Game: My Leadership Playbook
by Emma Hayes Michael CalvinHow do you get the best out of people? What does it take to make a team thrive? From the head coach of the U.S. Women's National Soccer Team and legendary coach of Chelsea FC comes a book of hard-won lessons for leading a team to success, on and off the field. Few places will test your leadership skills more than elite sport. For more than twenty years, Emma Hayes has led her teams to trophy after trophy, coaching her players through personal and professional setbacks, and becoming a powerful advocate for women in sports.A Completely Different Game shares Hayes's inspirational, innately human approach to fulfilling the potential of those around her. Beginning with her upbringing in Camden and ending with her move to the US National Team, Hayes takes us through the events that shaped her and the critical leadership lessons she learned along the way. She also lays bare the difficulties that came with managing a women's sports team in an industry designed for and catered to men, and makes a clear, actionable and urgent call for equity in sports.Generous, authoritative, and grounded in lived experience, A Completely Different Game will help you lead with heart, strength and authenticity no matter what challenge you're facing.
A Completely Different Game: My Leadership Playbook
by Emma HayesFrom the head coach of the United States Women&’s National Team and legendary coach of Chelsea FC comes a book of hard-won lessons for leading a team to success on and off the field. Few places will test your leadership skills more than the global soccer stage. For more than twenty years, Emma Hayes has led her teams to championship after championship, coaching her players through personal and professional setbacks, and becoming a powerful advocate for women in sports. Available for the first time in print, A Completely Different Game shares Hayes&’s inspirational, innately human approach to fulfilling the potential of those around her. Beginning with her upbringing in Camden and ending with her move to the US National Team, Hayes takes us through the events that shaped her and the critical leadership lessons she learned along the way. She also lays bare the difficulties that came with managing a women&’s sports team in an industry designed for and catered to men, and makes a clear, actionable, and urgent call for equity in sports. Generous, authoritative, and grounded in lived experience, A Completely Different Game will help you lead with heart, strength, and authenticity no matter what challenge you&’re facing.
A Complexity Perspective on Researching Organisations: Taking Experience Seriously (Complexity as the Experience of Organizing)
by Douglas Griffin Ralph StaceyPart of the Complexity as the Experience of Organizing series, this book applies complex responsiveness theory to real-life leadership experiences. It features contributions from and details the experience of organizational practitioners, leaders, consultants and managers from various organizations through narrative accounts. It addresses questions such as: How do widespread or global patterns emerge and evolve in the local interactions between people? What actually happens in global change programmes? What does this imply about the relationship between the local and the global? Exploring the perspective of complex responsive processes, the book’s contributors examine how this assists them in making sense of their experience, and how this awareness then leads to their development. This book is a valuable study for academics, business school students and practitioners, as rather than offering mere descriptions of organizational life, it provides reflective accounts of real-life experiences of researching in organizations.
A Comprehensive Climate Mitigation Strategy for Mexico (Imf Working Papers)
by Simon Black, Koralai Kirabaeva, Ian Parry, Mehdi Raissi, and Karlygash ZhunussovaA report from the International Monetary Fund.
A Comprehensive Guide Through the Italian Database Research Over the Last 25 Years (Studies in Big Data #31)
by Elio Masciari Sergio Flesca Sergio Greco Domenico SaccàThis book offers readers a comprehensive guide to the evolution of the database field from its earliest stages up to the present--and from classical relational database management systems to the current Big Data metaphor. In particular, it gathers the most significant research from the Italian database community that had relevant intersections with international projects. Big Data technology is currently dominating both the market and research. The book provides readers with a broad overview of key research efforts in modelling, querying and analysing data, which, over the last few decades, have became massive and heterogeneous areas.
A Comprehensive Guide for Web3 Security: From Technology, Economic and Legal Aspects (Future of Business and Finance)
by Winston Ma Ken Huang Dyma Budorin Lisa Jy Tan Zhijun William ZhangWith the recent debacle of cryptocurrency exchange FTX and the crypto trading company Alameda Research, the importance of comprehending the security and regulations of Web3, cryptocurrency, and blockchain projects has been magnified. To avoid similar economic and security failures in future Web3 projects, the book provides an essential guide that offers a comprehensive and systematic approach to addressing security concerns. Written by experts in tech and finance, it provides an objective, professional, and in-depth analysis of security and privacy issues associated with Web3 and blockchain projects.This book highlights the security related to foundational Web3 building blocks such as blockchain, crypto wallets, smart contracts, and token economics, and describes recommended security processes and procedures for Web3 application development such as DevSecOps, data analytics, and data authenticity via the oracle. Moreover, the book discusses the legal and regulatory aspects of Web3 and the reasons behind the failures of well-known Web3 projects. It also contains detailed case studies of web3 projects, analyses of the reasons for their failures, and some pending legal cases.This book is an excellent resource for a diverse range of readers, with particular appeal to web3 developers, architects, project owners, and cybersecurity professionals seeking to deepen their knowledge of Web3 security.
A Comprehensive Guide to Enterprise Mobility
by Jithesh Sathyan Anoop N. Navin Narayan Shibu Kizhakke VallathaiAlthough enterprise mobility is in high demand across domains, an absence of experts who have worked on enterprise mobility has resulted in a lack of books on the subject. A Comprehensive Guide to Enterprise Mobility fills this void. It supplies authoritative guidance on all aspects of enterprise mobility-from technical aspects and applications to
A Comprehensive History of the Woollen and Worsted Manufacturers: A Historical Perspective
by J. BischoffFirst Published in 1968. Routledge is an imprint of Taylor & Francis, an informa company.
A Comprehensive Look at Fraud Identification and Prevention
by James R. YoungbloodDesigned to educate individuals, loss prevention associates, businesses, and consultants on the many faces of fraud in today's technologically advanced society, this book presents tips, advice, and recommendations for fraud awareness, protection, and prevention. It covers employee theft, organizational fraud, consumer fraud, identity theft, Ponzi and Pyramid schemes, and cyber crime/ fraud. It also examines how some fraud typologies can overlap and co-mingle and the best ways to make an organization's or individual's financial assets a harder target for fraud and victimization.
A Comprehensive Project Management Guide: Quality Management, Integrated Six-Sigma and Change Management Compilation (Management for Professionals)
by Philip BauerThis book chiefly focuses on the IPMA® competence baseline (ICB) version 3.0, closely intertwined with project management standards like the PMBOK guide (official ANSI Norm) and DIN. It explores various facets of project management, including effective problem-solving strategies, cross-disciplinary methods, and the integration of modern tools and techniques. Additionally, it examines practical applications of the Six Sigma philosophy, presenting industry-relevant examples to facilitate reader comprehension and implementation. Intended as a reference guide, it provides a reliable foundation for both theoretical and practical work, along with a comprehensive overview of the state-of-the-art in project management and adjacent disciplines. Moreover, it offers a tailor-made resource for master’s studies in Project Management and Quality Management, consolidating the insights of trusted industry experts from around the globe. As such, this workbook is ideally suited as supplementary self-study material, while also helping readers meet their daily project management requirements.
A Computational Model of Industry Dynamics (Routledge Advances in Experimental and Computable Economics)
by Myong-Hun ChangThe economics literature on industry dynamics contains a wide array of empirical works identifying a set of stylized facts. There have been several attempts at constructing analytical models to explain some of these regularities. These attempts are highly stylized and limited in scope to keep the analyses tractable. A general model of industry evolution capable of generating firm and industry behaviour that can match the data is needed. This book endeavours to explain many well-documented aspects of the evolution of industries over time. It uses an agent-based computational model in which artificial industries are created and grown to maturity in silico. While the firms in the model are assumed to have bounded rationality, they are nevertheless adaptive in the sense that their experience-based R&D efforts allow them to search for improved technologies. Given a technological environment subject to persistent and unexpected external shocks, the computationally generated industry remains in a perennial state of flux. The main objective of this study is to identify patterns that exist in the movements of firms as the industry evolves over time along the steady state in which the measured behaviour of the firms and the industry stochastically fluctuate around steady means. The computational model developed in this book is able to replicate many of the stylized facts from the empirical industrial organization literature, particularly as the facts pertain to the dynamics of firm entry and exit. Furthermore, the model allows examination of cross-industry variations in entry and exit patterns by systematically varying the characteristics of the market and the technological environment within which the computationally generated industry evolves. The model demonstrates that the computational approach based on boundedly rational agents in a dynamic setting can be useful and effective in carrying out both positive and normative economic analysis.
A Conceptual Framework for Financial Accounting and Reporting: Vision, Tool, or Threat? (Routledge New Works in Accounting History)
by Richard MacveFirst published in 1997. Routledge is an imprint of Taylor & Francis, an informa company.
A Concise Dictionary of Markets and Investing
by Jim Cramer TheStreet"I learned a ton from reading this little book. You can too." Jim Cramer This is a dictionary of key market and investing terms to help individuals and organizations grow their wealth. A comprehensive financial dictionary with more than 180 terms in such fields as mutual funds, banking, stocks, bonds, tax laws, and transactions in the various financial markets presented alphabetically with descriptions. Everyone needs a dictionary of market and investing terms in today's ever changing and complex marketplace. This is the place to begin. Jim Cramer's Introduction sets the Dictionary in context. Purposely written and designed for the digital marketplace where precision, speed and transparency are fundamental, this is destined to become an eBook investment classic. About The Street Since its inception in 1996, The Street has distinguished itself from other financial media companies with its journalistic excellence, unbiased approach and interactive multimedia coverage of the financial markets, economy, industry trends, investment and financial planning. The Street's mission is to provide the most actionable ideas from the world of investing, finance and business in order to break down information barriers, level the playing field and help all individuals and organizations grow their wealth. With an unmatched suite of digital services, The Street offers all of the tools and insight needed to make the best decisions about earning, investing, saving and spending money. Today, The Street is more than 160 journalists delivering actionable ideas every day. About Jim Cramer Jim Cramer runs the charitable trust portfolio Action Alerts PLUS and writes daily market commentary for RealMoney, a premium service from The Street. He also participates in video segments on The Street TV and serves as host of CNBC's "Mad Money" television program. Cramer graduated magna cum laude from Harvard College, where he was president of The Harvard Crimson. He received his law degree from Harvard in 1984. Instead of practicing law, however, he joined Goldman Sachs, leaving to start his own hedge fund. While he worked at his fund, Cramer played a key role in launching Smart Money magazine for Dow Jones and then, in 1996, founded The Street, the preeminent financial website on investing. In 2000, Cramer retired from active money management to embrace media full time, including radio and television. About the Editors This dictionary was begun in 1999 as project to convey critically important market and trading terms to a non-Wall Street audience of individual investors and active traders. Editors refreshed and added to the material through the years, reflecting changes in markets, technology, and the growing sophistication of the investing public.
A Concise Guide to Macroeconomics
by David A. MossNow more than ever before, executives and managers need to understand their larger economic context. In A Concise Guide to Macroeconomics, David Moss leverages his many years of teaching experience at Harvard Business School to lay out important macroeconomic concepts in engaging, clear, and concise terms. In a simple and intuitive way, he breaks down the ideas into "output," "money," and "expectations." In addition, Moss introduces powerful tools for interpreting the big-picture economic developments that shape events in the contemporary business arena. Detailed examples are also drawn from history to illuminate important concepts. This book is destined to become a staple in MBA courses-as well as the go-to resource for executives and managers at all levels seeking to brush up on their knowledge of macroeconomic dynamics.
A Concise Guide to Macroeconomics, Second Edition
by David A. MossWhat managers need to know about macroeconomics-but are afraid to askNow more than ever before, executives and managers need to understand their larger economic context. In A Concise Guide to Macroeconomics, David Moss leverages his many years of teaching experience at Harvard Business School to lay out important macroeconomic concepts in engaging, clear, and concise terms. Now fully updated, this classic resource also includes a new chapter on the global financial crisis.In a simple and intuitive way, Moss breaks down the ideas into output, money, and expectations. He also introduces powerful tools for interpreting the big-picture economic developments that shape events in the contemporary business arena. The book includes detailed examples drawn from history to illuminate important concepts and leaves the reader with a clearer picture of how our economy actually works-and what impact in has on business.A classic resource by a leading thinker in the field, A Concise Guide to Macroeconomics is the primer on macroeconomics every manager needs.