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The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job
by Katharine ManningThis critical resource gives managers, HR, and anyone who may come into contact with someone in trauma—including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more—the tools they need to be prepared for what lies ahead.This book is crucial for every manager or HR representative who shouldn&’t just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor. The easy-to-follow LASER method outlined in these pages includes the following elements that all managers should know and understand:Listen-Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive are essential elements in being a good listener.Acknowledge-Once someone shares a difficult personal story with you, it is important to acknowledge that gift. Share-You can help the speaker regain some measure of control by sharing information with him or her about what happened or what happens next, your personal or organizational values, and what you don&’t yet know but hope to learn.Empower-You can help the traumatized person by providing him or her with resources that are available to them through the company or outside groups. Return-The final step is to ensure that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates. The LASER technique can benefit all who are responsible for others, from top-tier managers at Fortune 500 companies to Residence Advisors in college dormitories.
The Empathic Civilization
by Jeremy RifkinIn this sweeping new interpretation of the history of civilization, bestselling author Jeremy Rifkin looks at the evolution of empathy and the profound ways that it has shaped our development-and is likely to determine our fate as a species. Today we face unparalleled challenges in an energy-intensive and interconnected world that will demand an unprecedented level of mutual understanding among diverse peoples and nations. Do we have the capacity and collective will to come together in a way that will enable us to cope with the great challenges of our time? In this remarkable book Jeremy Rifkin tells the dramatic story of the extension of human empathy from the rise of the first great theological civilizations, to the ideological age that dominated the 18th and 19th centuries, the psychological era that characterized much of the 20th century and the emerging dramaturgical period of the 21st century. The result is a new social tapestry-The Empathic Civilization-woven from a wide range of fields. Rifkin argues that at the very core of the human story is the paradoxical relationship between empathy and entropy. At various times in history new energy regimes have converged with new communication revolutions, creating ever more complex societies that heightened empathic sensitivity and expanded human consciousness. But these increasingly complicated milieus require extensive energy use and speed us toward resource depletion. The irony is that our growing empathic awareness has been made possible by an ever-greater consumption of the Earth's resources, resulting in a dramatic deterioration of the health of the planet. If we are to avert a catastrophic destruction of the Earth's ecosystems, the collapse of the global economy and the possible extinction of the human race, we will need to change human consciousness itself-and in less than a generation. Rifkin challenges us to address what may be the most important question facing humanity today: Can we achieve global empathy in time to avoid the collapse of civilization and save the planet? One of the most popular social thinkers of our time, Jeremy Rifkin is the bestselling author of The European Dream, The Hydrogen Economy¸ The End of Work, The Biotech Century, and The Age of Access. He is the president of the Foundation on Economic Trends in Washington, D. C.
The Empathic Civilization: The Race to Global Consciousness in a World in Crisis
by Jeremy Rifkin"One of the leading big-picture thinkers of our day" (Utne Reader) delivers his boldest work in this erudite, tough-minded, and far-reaching manifesto. Never has the world seemed so completely united-in the form of communication, commerce, and culture-and so savagely torn apart-in the form of war, financial meltdown, global warming, and even the migration of diseases. No matter how much we put our minds to the task of meeting the challenges of a rapidly globalizing world, the human race seems to continually come up short, unable to muster the collective mental resources to truly "think globally and act locally." In his most ambitious book to date, bestselling social critic Jeremy Rifkin shows that this disconnect between our vision for the world and our ability to realize that vision lies in the current state of human consciousness. The very way our brains are structured disposes us to a way of feeling, thinking, and acting in the world that is no longer entirely relevant to the new environments we have created for ourselves. The human-made environment is rapidly morphing into a global space, yet our existing modes of consciousness are structured for earlier eras of history, which are just as quickly fading away. Humanity, Rifkin argues, finds itself on the cusp of its greatest experiment to date: refashioning human consciousness so that human beings can mutually live and flourish in the new globalizing society. In essence, this shift in consciousness is based upon reaching out to others. But to resist this change in human relations and modes of thinking, Rifkin contends, would spell ineptness and disaster in facing the new challenges around us. As the forces of globalization accelerate, deepen, and become ever more complex, the older faith-based and rational forms of consciousness are likely to become stressed, and even dangerous, as they attempt to navigate a world increasingly beyond their reach and control. Indeed, the emergence of this empathetic consciousness has implications for the future that will likely be as profound and far-reaching as when Enlightenment philosophers upended faith-based consciousness with the canon of reason.
The Empathy Advantage: Leading the Empowered Workforce
by Heather E. McGowan Chris ShipleyEmpower and Inspire Human Potential In the decade before the Covid-19 pandemic, change was coming so quickly and across so many vectors that most business leaders – so busy tackling one new challenge after another - missed the trendlines that would collide in the early months of 2020 and forever change their workforce and how they lead it for generations to come. In The Empathy Advantage: Leading the Empowered Workforce, Heather E. McGowan and Chris Shipley team up again to deliver a guidebook for leaders navigating the uncertainty of a post pandemic world in a sequel to their successful book The Adaptation Advantage. Leaders today must acknowledge and respond to the fundamental shifts that lay the foundation for effective leadership: From managing people to enabling success, from viewing peers as competitors to seeing them as collaborators, from applying extrinsic pressure on workers to unlocking intrinsic motivation, and from driving productivity with unquestioned authority to inspiring value creation by leading with empathy. In this book, you will learn about the five interlocking trends that brought us the empowered workforce: The Great Resignation, the Great Refusal, the Great Reshuffle, the Great Retirement, and the Great Relocation collectively delivered the Great Reset. These trends, building for a decade prior to the pandemic, saw employees leading jobs; restructuring where and how they work, accelerating retirement, and reordering the role of work in their lives. The Empathy Advantage offers advice on how to lead a complex, diverse, and multi-generational workforce to out-perform your competition. This book will inspire you to: Rethink Your Workforce: You'll gain new insights into today's empowered workforce and how best to tap their intrinsic motivations. Rethink Your Organization: You'll learn how to reorganize work to become resilient in continuous change. Rethink Your Leadership: You'll discover superpowers and unleash your Empath Advantage. Whether you are a seasoned executive or an emerging leader, The Empathy Advantage: Leading the Empowered Workforce speaks to those who are ready to embrace a more influential and engaging form of leadership, and will earn a place in the libraries of anyone with responsibility for recruiting, engaging, leading and retaining the next generation of workers.
The Empathy Factor: Your Competitive Advantage for Personal, Team, and Business Success
by Marie R. MiyashiroBuilding on the latest research in brain science, emotional intelligence, and organizational theory, an award-winning communication and organizational strategist answers questions about the true definition of empathy. This groundbreaking exploration into business productivity and office management offers both real-world insights and practical ways to build transformative empathy skills organization-wide. It shows how learning about and teaching empathy in the workplace can improve productivity, innovation, and profitability. The guide also provides an innovative framework to help leaders meet the six universal needs of the organization itself while also respecting those of individual employees and customers.
The Empathy Gap: The Bridge to Real Connection and Lasting Influence
by Daniel MurrayA groundbreaking new handbook for business leaders who want to form stronger connections with the people they lead. In The Empathy Gap, corporate strategy and management consultant Daniel Murray delivers a unique and unconventional approach to contemporary leadership, emphasising the power of empathy. Empathy is not just a secondary soft skill, but rather a powerful tool for driving performance, fostering innovation and leading in today’s complex, diverse and fast-paced world. Exhibiting empathy is not a magical skill that some people have and others don’t. It is a capability that we can all build and nurture. Drawing on the latest research, personal anecdotes and real-world case studies, Murray lays out a detailed and practical guide for leaders to harness the transformative power of empathy and achieve outstanding results in their organisations. Discover: Engaging and revealing questions that can help build stronger connections with your colleagues Detailed guides to addressing issues with your team members, managing challenges and making decisions Strategies for building a leadership style that’s based on trust, curiosity and understanding An invaluable resource for corporate leaders, business managers, human resources professionals and board members, The Empathy Gap helps leaders develop their empathetic capabilities, leading to long-term, sustainable business success — without sacrificing culture.
The Emperor of Scent: A True Story of Perfume and Obsession
by Chandler BurrThe Emperor of Scent tells of the scientific maverick Luca Turin, a connoisseur and something of an aesthete who wrote a bestselling perfume guide and bandied about an outrageous new theory on the human sense of smell. Drawing on cutting-edge work in biology, chemistry, and physics, Turin used his obsession with perfume and his eerie gift for smell to turn the cloistered worlds of the smell business and science upside down, leading to a solution to the last great mystery of the senses: how the nose works.
The Emperors of Chocolate: The Secret Worlds of Hershey and Mars
by Joël Glenn BrennerThe author traces the history and rivalry between Hershey Foods and Mars Inc. And their contributions to the chocolate candy industry.
The Emperor’s New Road: China and the Project of the Century
by Jonathan E HillmanA prominent authority on China&’s Belt and Road Initiative reveals the global risks lurking within Beijing&’s project of the century China&’s Belt and Road Initiative is the world&’s most ambitious and misunderstood geoeconomic vision. To carry out President Xi Jinping&’s flagship foreign-policy effort, China promises to spend over one trillion dollars for new ports, railways, fiber-optic cables, power plants, and other connections. The plan touches more than one hundred and thirty countries and has expanded into the Arctic, cyberspace, and even outer space. Beijing says that it is promoting global development, but Washington warns that it is charting a path to global dominance. Taking readers on a journey to China&’s projects in Asia, Europe, and Africa, Jonathan E. Hillman reveals how this grand vision is unfolding. As China pushes beyond its borders and deep into dangerous territory, it is repeating the mistakes of the great powers that came before it, Hillman argues. If China succeeds, it will remake the world and place itself at the center of everything. But Xi may be overreaching: all roads do not yet lead to Beijing.
The Empire Trap: The Rise and Fall of U.S. Intervention to Protect American Property Overseas, 1893-2013
by Noel MaurerHow the United States became an imperial power by bowing to pressure to defend its citizens' overseas investmentsThroughout the twentieth century, the U.S. government willingly deployed power, hard and soft, to protect American investments all around the globe. Why did the United States get into the business of defending its citizens' property rights abroad? The Empire Trap looks at how modern U.S. involvement in the empire business began, how American foreign policy became increasingly tied to the sway of private financial interests, and how postwar administrations finally extricated the United States from economic interventionism, even though the government had the will and power to continue.Noel Maurer examines the ways that American investors initially influenced their government to intercede to protect investments in locations such as Central America and the Caribbean. Costs were small—at least at the outset—but with each incremental step, American policy became increasingly entangled with the goals of those they were backing, making disengagement more difficult. Maurer discusses how, all the way through the 1970s, the United States not only failed to resist pressure to defend American investments, but also remained unsuccessful at altering internal institutions of other countries in order to make property rights secure in the absence of active American involvement. Foreign nations expropriated American investments, but in almost every case the U.S. government's employment of economic sanctions or covert action obtained market value or more in compensation—despite the growing strategic risks. The advent of institutions focusing on international arbitration finally gave the executive branch a credible political excuse not to act. Maurer cautions that these institutions are now under strain and that a collapse might open the empire trap once more.With shrewd and timely analysis, this book considers American patterns of foreign intervention and the nation's changing role as an imperial power.
The Empire of Debt: We Came, We Saw, We Borrowed (Agora Series #58)
by Addison Wiggin William BonnerProtect your investments with a deep dive into the past and future of finance Building on the uncannily accurate predictions in previous editions, this latest edition of The Empire of Debt: We Came, We Saw, We Borrowed, written by New York Times bestselling authors Addison Wiggin and Bill Bonner, explores the economic, political, and financial events between 2008-09 and 2023, placing them in historical context and explaining what's likely to happen for the remaining years of the 2020s. The book imparts practical advice on how to protect wealth in the face of ongoing and rapidly intensifying crises, as well as suggestions on how these trends can be played to put investors' own money to work. In this book, readers will learn about: Political development of US hegemony in the 20th century, from the founding of the Federal Reserve in 1913 through to the present Past and current conflicts in Iraq, Afghanistan, Ukraine, and Russia and their effects on finance The response to the Financial Panic of '08, including a decade of Zero Interest Rate Policy (ZIRP) With investors more eager than ever to protect their investments, The Empire of Debt is an essential guide to the future of finance, harnessing history to accurately plot where we are and where we're going.
The Empire of Progress: West Africans, Indians, and Britons at the British Empire Exhibition, 1924-25
by Daniel StephenThis much-needed study of the British Empire Exhibition reveals durable, persistent connections between empire and domestic society in Britain during the interwar years. It demonstrates that the Exhibition was a marker of how by 1924, imperial relations were increasingly likely to be shaped by forces located on the colonial periphery.
The Empire of Value: A New Foundation for Economics
by M. B. Debevoise André OrléanWith the advent of the 2007--2008 financial crisis, the economics profession itself entered into a crisis of legitimacy from which it has yet to emerge. Despite the obviousness of their failures, however, economists continue to rely on the same methods and to proceed from the same underlying assumptions. André Orléan challenges the neoclassical paradigm in this book, with a new way of thinking about perhaps its most fundamental concept, economic value. Orléan argues that value is not bound up with labor, or utility, or any other property that preexists market exchange. Economic value, he contends, is a social force whose vast sphere of influence, amounting to a kind of empire, extends to every aspect of economic life. Markets are based on the identification of value with money, and exchange value can only be regarded as a social institution. Financial markets, for example, instead of defining an extrinsic, objective value for securities, act as a mechanism for arriving at a reference price that will be accepted by all investors. What economists must therefore study, Orléan urges, is the hold that value has over individuals and how it shapes their perceptions and behavior. Awarded the prestigious Prix Paul Ricoeur on its original publication in France in 2011, The Empire of Value has been substantially revised and enlarged for this edition, with an entirely new section discussing the financial crisis of 2007--2008.
The Empire of Value: A New Foundation for Economics (The\mit Press Ser.)
by Andre OrleanAn argument that conceiving of economic value as a social force makes it possible to develop a new and more powerful theory of market behavior.With the advent of the 2007–2008 financial crisis, the economics profession itself entered into a crisis of legitimacy from which it has yet to emerge. Despite the obviousness of their failures, however, economists continue to rely on the same methods and to proceed from the same underlying assumptions. André Orléan challenges the neoclassical paradigm in this book, with a new way of thinking about perhaps its most fundamental concept, economic value. Orléan argues that value is not bound up with labor, or utility, or any other property that preexists market exchange. Economic value, he contends, is a social force whose vast sphere of influence, amounting to a kind of empire, extends to every aspect of economic life. Markets are based on the identification of value with money, and exchange value can only be regarded as a social institution. Financial markets, for example, instead of defining an extrinsic, objective value for securities, act as a mechanism for arriving at a reference price that will be accepted by all investors. What economists must therefore study, Orléan urges, is the hold that value has over individuals and how it shapes their perceptions and behavior. Awarded the prestigious Prix Paul Ricoeur on its original publication in France in 2011, The Empire of Value has been substantially revised and enlarged for this edition, with an entirely new section discussing the financial crisis of 2007–2008.
The Empire of the St. Lawrence: A Study in Commerce and Politics
by Christopher Moore Donald CreightonOriginally published in 1937 as "The Commercial Empire of the St. Lawrence, 1760-1850" and re-issued in its present form in 1956, Donald Creighton's study of the St. Lawrence became an essential text in Canadian history courses. This, his first book, helped establish Creighton as the foremost English Canadian historian of his generation. In it, he examines the trading system that developed along the St. Lawrence River and he argues that the exploitation of key staple products by colonial merchants along the St. Lawrence River system was key to Canada's economic and national development. Creighton tells the story of the St. Lawrence empire largely from the perspective of these Canadian merchants, who, above all others, struggled to win the territorial empire of the St. Lawrence and to establish the Canadian commercial state. Christopher H. Moore, historian and Governor General Award winner, has written a new introduction to this classic text.
The Empire of the St. Lawrence: A Study in Commerce and Politics
by Donald CreightonOriginally published in 1937 as "The Commercial Empire of the St. Lawrence, 1760 - 1850" and re-issued in its present form in 1956, Donald Creighton's study of the St. Lawrence became an essential text in Canadian history courses. This, his first book, helped establish Creighton as the foremost English Canadian historian of his generation. In it, he examines the trading system that developed along the St. Lawrence River and he argues that the exploitation of key staple products by colonial merchants along the St. Lawrence River system was key to Canada's economic and national development. Creighton tells the story of the St. Lawrence empire largely from the perspective of these Canadian merchants, who, above all others, struggled to win the territorial empire of the St. Lawrence and to establish the Canadian commercial state. Christopher H. Moore, historian and Governor General Award winner, has written a new introduction to this classic text.
The Empirical Evidence on the Efficiency of Forward and Futures Foreign Exchange Markets
by R. HodrickFirst Published in 2001. Routledge is an imprint of Taylor & Francis, an informa company.
The Empirical and Institutional Dimensions of Smart Specialisation (Regions and Cities)
by John Goddard Philip McCann Frank Van OortSmart specialisation is the new policy approach to the development of regional innovation systems across Europe and it involves fostering innovative and entrepreneurial initiatives which are well tailored to the local context. The different technologies, skills profiles, business activities, institutions and sectors which reflect a region’s economic strengths and potential are to be fostered and encouraged to diversify in ways which also exploit the region’s linkages with broader global value-chains.Yet, the ideas contained in the smart specialisation agenda have until now been primarily conceptual in nature. The Empirical and Institutional Dimensions of Smart Specialisation draws together some of the leading regional economists and scientists in Europe to analyse how smart specialisation is working in practice. This book investigates different dimensions of the agenda as it is developing across parts of Europe from both quantitative and qualitative perspectives. The quantitative analysis examines the nature of the diversification processes undertaken by regions and the interplay between the chosen local regional development priorities and the wider global value-chain impacts of these choices. Meanwhile, the qualitative analysis examines the institutional opportunities and challenges facing policy makers and the key elements most likely to provide the underpinnings of a workable set of policy settings.The book is aimed both at academic researchers interested in the interface between economic geography and regional innovation systems as well as at policy makers making public policy decisions related to regional development at the local, city, regional or national levels.
The Employee
by Jean-Christian VinelIn the present age of temp work, telecommuting, and outsourcing, millions of workers in the United States find themselves excluded from the category of "employee"--a crucial distinction that would otherwise permit unionization and collective bargaining. Tracing the history of the term since its entry into the public lexicon in the nineteenth century, Jean-Christian Vinel demonstrates that the legal definition of "employee" has always been politically contested and deeply affected by competing claims on the part of business and labor. Unique in the Western world, American labor law is premised on the notion that "no man can serve two masters"--workers owe loyalty to their employer, which in many cases is incompatible with union membership.The Employee: A Political History historicizes this American exception to international standards of rights and liberties at work, revealing a little known part of the business struggle against the New Deal. Early on, progressives and liberals developed a labor regime that, intending to restore amicable relations between employer and employee, sought to include as many workers as possible in the latter category. But in the 1940s this language of social harmony met with increasing resistance from businessmen, who pressed their interests in Congress and the federal courts, pushing for an ever-narrower definition of "employee" that excluded groups such as foremen, supervisors, and knowledge workers. A cultural and political history of American business and law, The Employee sheds historical light on contemporary struggles for economic democracy and political power in the workplace.
The Employee Advantage: How Putting Workers First Helps Business Thrive
by Stephan Meier&“Move over, customer centricity. This book highlights that no company can afford to put employees second. With robust evidence and rich cases, Meier explains why leaders who fail to care about people do so at their own peril.&” ―Adam Grant, #1 New York Times–bestselling author of Think Again In an ever-shifting work landscape, leaders can no longer ignore their most overlooked stakeholders—their employees. In The Employee Advantage, behavioral economist Stephan Meier explains why organizations must value their employees as much as—if not more than—their customers: those that pivot toward an employee-centric model will be more profitable, innovative, and appealing to top talent. The good news? You don&’t need to start from scratch. The customer-centric tools that give you a competitive advantage can be repurposed to focus on employees. Through case studies of Fortune 500 companies like Costco, DHL, and Best Buy as well as smaller organizations, you will learn: Why employees care about more than just money when it comes to their jobs—the same way customers care about more than just price What two mindset shifts are essential to becoming an employee-centric workplace How improving your employee experience will benefit your business and your bottom line The future of work is human-centric. The companies that win in the marketplace will be those with the best employees. To get and stay ahead, businesses must embrace the employee advantage.
The Employee Assistance Handbook
by James M. OherThis Handbook provides clinicians, administrators, and human resource professionals with a comprehensive review of EAP "best practices." Experts from the employee assistance field, behavioral health organizations, and corporate sectors illustrate the unique role EAPs play in maintaining a vibrant and productive workforce and explain the skills and resources needed to provide effective EAP services.
The Employee Benefits Answer Book
by Rebecca MazinClear, concise, and comprehensive, this essential resource will help managers?from HR experts to those with minimal experience with benefits?create coherent policies based on a clearer understanding of all employee benefits. Organized by topical area, in an easy to follow question-and-answer format, The Employee Benefits Answer Book includes practical information needed for responding to issues that arise in day-to-day business. Topics discussed include the benefits package, paid time off, enrollment and changes, medical, dental, and vision plan basics; FSAs, transportation, and tuition assistance programs, life insurance and disability, COBRA, and cost control.
The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspaces they Want, the Tools they Need, and a Culture They Can Celebrate
by Marshall Goldsmith Jacob MorganResearch Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now. How can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their engagement scores. Instead, we have to focus on designing employee experiences which is the long term organizational design that leads to engaged employees. This is the only long-term solution. Organizations have been stuck focusing on the cause instead of the effect. The cause is employee experience; the effect is an engaged workforce. Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Featuring exclusive case studies, unique frameworks, and never before seen research, The Employee Experience Advantage guides readers on a journey of creating a place where people actually want to show up to work. Readers will learn: The trends shaping employee experience How to evaluate their own employee experience using the Employee Experience Score What the world's leading organizations are doing around employee experience How to design for technology, culture, and physical spaces The role people analytics place in employee experience Frameworks for how to actually create employee experiences The role of the gig economy The future of employee experience Nine types of organizations that focus on employee experience And much more! There is no question that engaged employees perform better, aspire higher, and achieve more, but you can't create employee engagement without designing employee experiences first. It's time to rethink your strategy and implement a real-world framework that focuses on how to create an organization where people want to show up to work. The Employee Experience Advantage shows you how to do just that.
The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results
by Kerry Patterson Matthew Wride Tracy MaylettEver notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy Understand employee expectations and bridge the “Expectation Gap” Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee-employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin…and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.
The Employee Retirement Income Security Act of 1974: A Political History
by James A. WootenThis study of the Employee Retirement Income Security Act of 1974 (ERISA) explains in detail how public officials in the executive branch and Congress overcame strong opposition from business and organized labor to pass landmark legislation regulating employer-sponsored retirement and health plans.