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Think/Point/Shoot: Media Ethics, Technology and Global Change
by Annette Danto Mobina Hashmi Lonnie IsabelThink/Point/Shoot gives students a thorough overview of the role of ethics in modern media creation. Case studies emphasize the critical issues in global media ethics today in all stages of media creation from preproduction research and development, to production and post production. This volume features practicing filmmakers, journalists, and media creators who provide insight into dealing with real-world ethical dilemmas. For this era, digital imagery, sounds, and web communication have opened doors to sharing thoughts and ideas instantaneously to potentially vast audiences. This presents exciting opportunities, but also serious ethical, legal, and social challenges. The cases and exercises found in this book are applicable to the current media field while still remaining grounded in strong ethical theory. Think/Point/Shoot explains the challenge of communicating a story to a worldwide audience while maintaining ethical standards. A companion website provides additional resources for students and instructors: media ethics game chapter summaries and case studies important forms Instructors will also find: classroom exercises PowerPoints video from the "Global Media Ethics" Conference from March 2013
Thinking Clearly: Cases in Journalistic Decision-Making
by Tom Rosenstiel Amy MitchellWritten by leading professional journalists and classroom-tested at schools of journalism, Thinking Clearly is designed to provoke conversation about the issues that shape the production and presentation of the news in the twenty-first century. These case studies depict real-life moments when people working in the news had to make critical decisions. Bearing on questions of craft, ethics, competition, and commerce, they cover a range of topics—the commercial imperatives of newsroom culture, standards of verification, the competition of public and private interests, including the question of privacy—in a variety of key episodes: Watergate, the Richard Jewell case, John McCain's 2000 presidential campaign, and the Columbine shooting, among others.
Thinking Critically About Law: A Student's Guide
by A. R. CodlingSo you’ve arrived at university, you’ve read the course handbook and you’re ready to learn the law. But is knowing the law enough to get you the very best marks? And what do your lecturers mean when they say you need to develop critical and analytical skills? When is it right to put your own views forward? What are examiners looking for when they give feedback to say that your work is too descriptive? This book explores what it means to think critically and offers practical tips and advice for students to develop the process, skill and ability of thinking critically while studying law. The book investigates the big questions such as: What is law? and What is ‘thinking critically’? How can I use critical thinking to get better grades in assessments? What is the role of critical thinking in the work place? These questions and more are explored in Thinking Critically About Law. Whether you have limited prior experience of critical thinking or are looking to improve your performance in assessments, this book is the ideal tool to help you enhance your capacity to question, challenge, reflect and problematize what you learn about the law throughout your studies and beyond.
Thinking Critically About Law: A Student's Guide
by Amy R CodlingYou arrive at university to embark upon your journey to ‘think like a lawyer’, but is simply knowing the law enough to gain you the best marks? What do you need to do, exactly, to achieve a first-class law degree and promising professional career? For top marks, what do your lecturers mean when they say you need to deepen your ‘critical analysis’ to answer assessment questions? When should you put your own viewpoints forward? When, and how, should you draw upon the work of others? What do your examiners mean when they give you feedback saying that your work is ‘too descriptive’? This book explores what it means to think critically and offers practical tips and advice for students to develop the process, skill and ability of thinking critically while studying law, as well as beyond that in the workplace.The second edition of Thinking Critically About Law utilises art, music, poetry and prose to explore essential questions about studying law and what it means to think critically, offering practical tips and advice for students looking to develop critical thinking skills in relation to law. Updates reflect seismic changes that have taken place both in law teaching and in society more generally. These include the Covid-19 pandemic, social movements sparked by the murders of murders of Sarah Everard and George Floyd, moves to decolonise the law curriculum and the introduction of the SQE qualification. There is also an innovative foreword by Professor Russell Sandberg, a new chapter on the topic of how to think critically during discussions, a new section on Thinking Critically About Law in the Future as well as a renewed emphasis on the health and well-being of students. Other student-focused resources will be available as support materials.Thinking Critically about Law is a crucial companion for those studying law at A-Level and undergraduate level, as well as being relevant to postgraduate students, newly qualified lawyers and tutors of law.
Thinking English Translation: Analysing and Translating English Source Texts (Thinking Translation)
by Stella Cragie Ann PattisonThinking English Translation is a practical guide to analysing and translating English source texts. Section I focuses on pre-translation analysis where students are guided to consider the features of a variety of English texts and the various implications for translation into other languages. Section II examines language variety in English in more detail and provides strategies for dealing with translation challenges in a wide range of text types. Thinking English Translation gives students a framework for a better understanding of how to approach source texts in order to tackle translation assignments, whether in class or in the workplace, with confidence. Stella Cragie a Qualified Member of the Institute of Translation and Interpreting, and former Principal Lecturer in Translation at the University of Westminster, is now a freelance translator. Ann Pattison is a former Senior Lecturer in Translation at the University of Westminster and now works as a freelance translator, editor and writer.
Thinking French Translation (Thinking Translation)
by Ian Higgins Sándor HerveyThe new edition of this popular course in translation from French into English offers a challenging practical approach to the acquisition of translation skills, with clear explanations of the theoretical issues involved. A variety of translation issues are considered including:*cultural differences*register and dialect*genre*revision and editing.The course now covers texts from a wide range of sources, including:*journalism and literature*commercial, legal and technical texts*songs and recorded interviews.This is essential reading for advanced undergraduates and postgraduate students of French on translation courses. The book will also appeal to wide range of language students and tutors.A tutors' handbook offering invaluable guidance on how to use the text is available for free download at http://www.routledge.com/cw/thinkingtranslation/
Thinking German Translation: A Course in Translation Method (Thinking Translation)
by Ian Higgins Sándor Hervey Michael Loughridge Mr Ian HigginsThinking German Translation is a comprehensive and revolutionary 20-week course in translation method offering a challenging and entertaining approach to the acquisition of translation skills. It has been fully and successfully piloted at the University of St.Andrews.Translation is presented as a problem-solving discipline. Discussion, examples and a full range of exercise work enable students to acquire the skills necessary for a broad range of translation problems.Examples are drawn from a wide variety of material from technical and commercial texts to poetry and song.Thinking German Translation is essential reading for advanced undergraduates and postgraduate students of German. The book will also appeal to a wide range of languages students and tutors through the general discussion of principles, purposes and practice of translation.
Thinking German Translation: Teacher's Handbook (Thinking Translation)
by Ian Higgins Sandor Hervey Michael LoughridgeThis is a comprehensive practical course in translation for advanced students of German, which focuses on improving translation quality whilst clarifying the theoretical issues involved. This second edition brings the course up-to-date, and has been fully reworked to give clearer explanations of key terms and include revised chapters on genre, compensation and revision and editing. Based on detailed analysis of translation problems, Thinking German Translation features new material taken from a wide range of sources, including: business and politics press and publicity engineering tourism literary and consumer-oriented texts. Addressing a variety of translation issues such as cultural difference, register and dialect, Thinking German Translation is essential reading for all students wishing to perfect their translation skills. It is also an excellent foundation for those considering a career in translation. Further resources, including a free teacher's handbook for the course, are available on the companion website at http://cw.routledge.com/textbooks/0415341469/resources/default.asp
Thinking Inside the Box: Adventures with Crosswords and the Puzzling People Who Can't Live Without Them
by Adrienne Raphel'Beautifully researched account, full of humour and personal insight'David Crystal, author of Making Sense: The Glamorous Story of English Grammar'A witty, wise, and wonderfully weird journey that will change the way you think . . . This book is a delight'Bianca Bosker, author of Cork Dork: A Wine-Fueled Adventure Among the Obsessive Sommeliers, Big Bottle Hunters, and Rogue Scientists Who Taught Me to Live for Taste'Delightfully engrossing, charmingly and enthusiastically well-written history of the crossword puzzle' Benjamin Dreyer, author of Dreyer's English: An Utterly Correct Guide to Clarity and Style 'Full of treasures, surprises and fun . . . richly bringing to life the quirky, obsessive, fascinating characters in the crossword world' Mary Pilon, author of The Monopolists: Obsession, Fury, and the Scandal Behind the World's Favorite Board Game 'A gold mine of revelations. If there is a pantheon of cruciverbalist scholars, Adrienne Raphel has established herself squarely within it'Mary Norris, author of Between You & Me: Confessions of a Comma QueenEqual parts ingenious and fun, Thinking Inside the Box is a love letter to the infinite joys and playful possibilities of language, a treat for die-hard cruciverbalists and first-time crossword solvers alike.The crossword is a feature of the modern world, inspiring daily devotion and obsession from millions. It was invented in 1913, almost by accident, when an editor at the New York World was casting around for something to fill some empty column space for that year's Christmas edition. Almost overnight, crosswords became a phenomenal commercial success, and have been an essential ingredient of any newspaper worth its salt since then. Indeed, paradoxically, the popularity of crosswords has never been greater, even as the world of media and newspapers, the crossword's natural habitat, has undergone a dramatic digital transformation. But why, exactly, are the satisfactions of a crossword so sweet that over the decades they have become a fixture of breakfast tables, bedside tables and commutes, and even given rise to competitive crossword tournaments?Blending first-person reporting from the world of crosswords with a delightful telling of the crossword's rich literary history, Adrienne Raphel dives into the secrets of this classic pastime. At the annual American Crossword Puzzle Tournament, she rubs shoulders with elite solvers from all over the world, doing her level best to hold her own; aboard a crossword-themed cruise she picks the brains of the enthusiasts whose idea of a good time is a week on the high seas with nothing to do but crosswords; and, visiting the home and office of Will Shortz, New York Times crossword puzzle editor and US National Public Radio's official Puzzlemaster, she goes behind the scenes to see for herself how the world's gold standard of puzzles is made.
Thinking Through Communication
by Sarah TrenholmPraised for its teachability, Thinking Through Communication provides an excellent, balanced introduction to basic theories and principles of communication, making sense of a complex field through a variety of approaches. In an organized and coherent manner, Thinking Through Communication covers a full range of topics- from the history of communication study to the methods used by current communication scholars to understand human interaction. The text explores communication in a variety of traditional contexts: interpersonal, group, organizational, public, intercultural, computer-mediated communication and the mass media. This edition also offers new insights into public speaking and listening. This text can be used successfully in both theory- and skills-based courses. Written in a clear, lively style, Trenholm's overall approach-including her use of examples and interesting illustrations-helps both majors and non-majors alike develop a better understanding of communication as a field of study and an appreciation for ways in which communication impacts their daily lives.
Thinking Through Communication: An Introduction to the Study of Human Communication
by Sarah Trenholm Adam Roth Brenton MalinThis fully updated tenth edition for hybrid introductory communication courses provides a balanced introduction to the fundamental theories and principles of communication.The book explores communication in a variety of contexts, including interpersonal, group, organizational, and mass media. It provides students with the theoretical knowledge and the research and critical thinking skills they will need to succeed in advanced communication courses and professions. Organized into three parts, this new edition first explores the history of communication studies and explains the basic perspectives used by scholars in the field. Part II looks at how language and listening take place in small and large groups. Part III then examines global, institutional, and public communication. This edition includes an additional chapter on research methods, reflects the changing nature and norms of communication in the workplace, and provides a post-COVID assessment of models, methods, and evaluations of telecommuting practices. The appendix gives users the flexibility to tailor their courses to the interests and needs of their students, offering guidelines for preparing and presenting public presentations and giving examples of major research methods.Thinking Through Communication is an ideal textbook for Introduction to Communication courses that aim to provide a comprehensive overview of the field.Material for instructors including PowerPoint slides, test questions, and an instructor’s manual are available at www.routledge.com/9781032499079.
Thinking Through Communication: An Introduction to the Study of Human Communication
by Sarah TrenholmThe ninth edition of this textbook for hybrid introductory communication courses provides a balanced introduction to the fundamental theories and principles of communication. The book explores communication in a variety of contexts—including interpersonal, group, organizational, and mass media—and provides students the theoretical knowledge and the research and critical thinking skills they’ll need to succeed in advanced communication courses and professions. The first section explores the history of communication study and explains basic perspectives used by scholars in the field. The second looks at how communicators decode and encode messages, while the third examines channels and contexts, from interpersonal to mass media. This edition devotes attention to how new technologies are changing the ways we think about communication, with revised and updated examples, and gives special attention to relevant critical theory. Two appendices give users the flexibility to tailor their courses to the interests and needs of their students, offering guidelines for preparing and presenting public presentations and giving examples of major research methods. Thinking Through Communication is an ideal textbook for Introduction to Communication courses that aim to provide a comprehensive overview of the field. A companion website for instructors containing PowerPoint slides, test questions, and an instructor’s manual is available at https://routledgetextbooks.com/textbooks/9780367857011.
Thinking Through Communication: An Introduction to the Study of Human Communication (Mycommunicationkit Ser.)
by Sarah TrenholmNow in its eighth edition, Thinking Through Communication provides a balanced introduction to the fundamental theories and principles of communication. It explores communication in a variety of contexts—from interpersonal to group to mass media—and can be used in both theoryand skills-based courses. With a dynamic approach, Trenholm helps students to develop a better understanding of communication as a field of study, as well as its practical applications. This edition devotes attention to how new technologies are changing the ways we think about communication, with revised chapters on both traditional and social media.
Thinking with Your Hands: The Surprising Science Behind How Gestures Shape Our Thoughts
by Susan Goldin-MeadowAn astounding account of how gesture, long overlooked, is essential to how we learn and interact, which &“changes the way you think about yourself and the people around you.&” (Ethan Kross, bestselling author of Chatter) We all know people who talk with their hands—but do they know what they&’re saying with them? Our gestures can reveal and contradict us, and express thoughts we may not even know we&’re thinking. In Thinking with Your Hands, esteemed cognitive psychologist Susan Goldin-Meadow argues that gesture is vital to how we think, learn, and communicate. She shows us, for instance, how the height of our gestures can reveal unconscious bias, or how the shape of a student&’s gestures can track their mastery of a new concept—even when they&’re still giving wrong answers. She compels us to rethink everything from how we set child development milestones, to what&’s admissible in a court of law, to whether Zoom is an adequate substitute for in-person conversation. Sweeping and ambitious, Thinking with Your Hands promises to transform the way we think about language and communication.
Third Culture Kids: Growing Up Among Worlds
by David C. Pollock Ruth E. VanrekenA Nicholas Brealey Publishing bestseller! Third culture kids (TCK)—children of expatriates, missionaries, military personnel, and others who live outside their passport country—have unique issues with personal development and identity. David C. Pollock and Ruth E. Van Reken bring to light the emotional and psychological realities that come with the TCK journey.
Third Generation Internet Revealed: Reinventing Computer Networks with IPv6
by Lawrence E. HughesThis book covers the inexorable exhaustion of the IPv4 address space, the interim fix to this based on Network Address Translation (NAT) and Private Addresses, and the differences between IPv4 and IPv6. It will help you understand the limitations and problems introduced by the use of NAT and introduce you to the far simpler network and software designs possible, using a larger, unified address space.IPv6, a mature and viable replacement for IPv4, is currently used by more than 36% of all global Internet traffic. Wireless telephone service providers in many countries have migrated their networks to IPv6 with great success. The elimination of NAT and Private Addresses has vastly simplified network design and implementation. Further, there are now enough public addresses allocated to accommodate all anticipated uses for the foreseeable future. Most networking products and software, especially open-source software, are already fully IPv6 compliant. Today, no business should purchase obsolete products that support only IPv4. The global IPv6 Forum estimates that there are millions of networking professionals still needing to learn the fundamentals of IPv6 technologies to move forward. This book is for them. With plans in place for a shutdown of IPv4 on global networks (“Sunset IPv4”) the time to learn is now. If you want a job in IT, especially network hardware or software, and you don’t know IPv6, you are already obsolete. What You Will Learn This book serves as a guide to all relevant Internet Engineering Task Force (IETF) standards Request for Comments (RFCs), organized by topic and discussed in plain language Understand how IPv6 makes viable technologies such as multicast (for efficient global audio/video streaming), IPsec VPNs (for better security), and simpler VoIP Take “edge computing” to the limit by eliminating intermediary servers made necessary by IPv4 NAT–for example, making connections directly from my node to yours Discover how organizations can introduce IPv6 into existing IPv4 networks (“Dual Stack”), and then eliminate the legacy IPv4 aspects going forward (“Pure IPv6”) for the mandates going into place now (for example, US DoD requirements to move all networks to Pure IPv6)Recognize that 5G networking (the Grand Convergence of conventional networks and wireless service) depends heavily on the advanced features IPv6 Who This Book Is ForNetworking professionals. Readers should have at least some familiarity with the precursor protocol (IPv4) and legacy TCP/IP based networks. Some knowledge of network models, such as DoD four-layer model or OSI 7-layer model, is helpful to understand where the Internet Protocol fits into the larger picture. For network software developers using the Sockets API (in UNIX, Windows, etc.), this book will help you to understand the extensions to that API needed to work with IPv6.
Third International Congress on Information and Communication Technology: ICICT 2018, London (Advances in Intelligent Systems and Computing #797)
by Xin-She Yang Nilanjan Dey Amit Joshi Simon SherrattThe book includes selected high-quality research papers presented at the Third International Congress on Information and Communication Technology held at Brunel University, London on February 27–28, 2018. It discusses emerging topics pertaining to information and communication technology (ICT) for managerial applications, e-governance, e-agriculture, e-education and computing technologies, the Internet of Things (IOT), and e-mining. Written by experts and researchers working on ICT, the book is suitable for new researchers involved in advanced studies.
This Brilliant Darkness: A Book Of Strangers
by Jeff Sharlet“A luminous, moving and visual record of fleeting moments of connection.” —New York Times Book Review, Editors’ Choice A visionary work of radical empathy. Known for immersion journalism that is more immersed than most people are willing to go, and for a prose style that is somehow both fierce and soulful, Jeff Sharlet dives deep into the darkness around us and awaiting us. This work began when his father had a heart attack; two years later, Jeff, still in his forties, had a heart attack of his own. In the grip of writerly self-doubt, Jeff turned to images, taking snapshots and posting them on Instagram, writing short, true stories that bloomed into documentary. During those two years, he spent a lot of time on the road: meeting strangers working night shifts as he drove through the mountains to see his father; exploring the life and death of Charley Keunang, a once-aspiring actor shot by the police on LA’s Skid Row; documenting gay pride amidst the violent homophobia of Putin’s Russia; passing time with homeless teen addicts in Dublin; and accompanying a lonely woman, whose only friend was a houseplant, on shopping trips. Early readers have called this book “incantatory,” the voice “prophetic,” in “James Agee’s tradition of looking at the reality of American lives.” Defined by insomnia and late-night driving and the companionship of other darkness-dwellers—night bakers and last-call drinkers, frightened people and frightening people, the homeless, the lost (or merely disoriented), and other people on the margins—This Brilliant Darkness erases the boundaries between author, subject, and reader to ask: how do people live with suffering?
This Business of Publishing: An Insider's View Of Current Trends And Tactics
by Richard CurtisThis Business of Publishing has been hailed by literary agent Michael Larsen as &“must reading for writers, agents and anyone else who cares about the future of publishing.&” It reveals the unique perspective of Richard Curtis, former president of the Association of Authors&’ Representatives. He provides the aspiring author with the benefit of over thirty years of lessons learned in the publishing industry, including: the damage caused to the publishing industry by the archaic practice of selling books on consignment; the changing nature of the wholesale business and how it affects authors, editors, and agents; the way that large corporate mergers of publishing companies have brought about the disenfranchisement of authors and editors; and the electronic media revolution and the opportunities it offers, as well as the pitfalls. Curtis talks about the &“blockbuster mentality&” that currently dominates publisher thinking, leading to increased dependence on a few overpaid authors with big-name market status. This is an engaging and thoroughly readable guidebook to one of the most rapidly changing industries in America. It is an essential reference work for anyone hoping to understand or function in the publishing world.
This Hill, This Valley: A Memoir
by Hal BorlandA memoir of a year immersed in nature on a New England farm, by the national bestselling author of The Dog Who Came to Stay. After a nearly fatal bout of appendicitis, Hal Borland decided to leave the city behind and move with his wife to a farmhouse in rural Connecticut. Their new home on one hundred acres inspired Borland to return to nature. In this masterpiece of American nature writing, he describes such wonders as the peace of a sky full of stars, the breathless beauty of blossoming plants, the way rain swishes as it hits a river, and the invigorating renewal brought by the changing seasons. The delights of nature as Borland observes them seem boundless, and his sense of awe is contagious.
This Is NPR: The First Forty Years
by Noah Adams Cokie Roberts David Folkenflik Susan Stamberg Ari Shapiro John Ydstie Renée MontagneA celebration of National Public Radio “full of short histories from familiar names . . . [a] retrospective illustrating just how much they have given us” (Publishers Weekly).“Always put the listener first” has been NPR’s mantra since its inception in 1970, and the result is that its programming attracts tens of millions of listeners every week. This beautifully designed volume chronicles the first forty years of NPR’s storied history, featuring dozens of behind-the-scenes photos, essays, and original reporting by a who’s who of NPR staff and correspondents, and transcripts of memorable interviews. Beyond an entertaining and inspiring tribute to NPR’s remarkable history, this book is an intimate look at the news and stories that have shaped our world, from the people who were on the ground and on the air. With contributions from: Steve Inskeep * Neal Conan * Robert Siegel * Nina Totenberg * Linda Wertheimer * Scott Simon * Melissa Block * P.J. O’Rourke * David Sedaris * Sylvia Poggioli * Ira Flatow * Paula Poundstone * Daniel Schorr * and many more One of Cool Hunter’s Top Five Books of the Year
This Is Not My Beautiful Life: A Memoir
by Victoria FeddenONE OF PUBLISHERS WEEKLY'S TEN MOST ANTICIPATED MEMOIRS OF THE SEASONIF YOU THINK IT SUCKS TO LIVE WITH YOUR PARENTS WHEN YOU’RE THIRTY-SIX AND NINE MONTHS PREGNANT, JUST WAIT TILL THE DEA COMES KNOCKING (WITH THE IRS IN TOW): WELCOME TO VICTORIA FEDDEN’S LIFE.When a squad of federal agents burst through her parents’ front door, Victoria Fedden felt ill-prepared to meet them: She was weeks away from her due date and her T-shirt wasn’t long enough to hide her maternity undies. As for the question of how to raise a child when you’ve just discovered that your mother and stepfather have allegedly masterminded a pump-and-dump scheme? She was pretty sure that wasn’t covered in What to Expect When You’re Expecting—and she really hoped that Bradford Cohen, the noted criminal defense attorney who famously waived his exemption on The Apprentice, would prove them innocent.This Is Not My Beautiful Life is the story of how Victoria lost her parents to prison and nearly lost her mind. No one ever said motherhood would be easy, but as she struggles to change diapers, install car seats, and find the right drop-off line at pre-school—no easy task, when each one is named for a stage in the lifecycle of a f*cking butterfly—she’s also forced to ask herself whether a jump-suit might actually complement her mom’s platinum-blonde extensions and fend off the cast of shady, stranger-than-fiction characters (like the recovering addict who scored a reality show when he started an escort service for women) who populated her parents’ world.A real-life Arrested Development that could only unfold in southern Florida, This Is Not My Beautiful Life is a hilariously funny and unexpectedly moving memoir of a just-functional family you’ll never forget.
This Is Not Propaganda: Adventures in the War Against Reality
by Peter PomerantsevWhen information is a weapon, every opinion is an act of war.We live in a world of influence operations run amok, where dark ads, psyops, hacks, bots, soft facts, ISIS, Putin, trolls, and Trump seek to shape our very reality. In this surreal atmosphere created to disorient us and undermine our sense of truth, we've lost not only our grip on peace and democracy--but our very notion of what those words even mean.Peter Pomerantsev takes us to the front lines of the disinformation age, where he meets Twitter revolutionaries and pop-up populists, "behavioral change" salesmen, Jihadi fanboys, Identitarians, truth cops, and many others. Forty years after his dissident parents were pursued by the KGB, Pomerantsev finds the Kremlin re-emerging as a great propaganda power. His research takes him back to Russia--but the answers he finds there are not what he expected.
This Is PR: The Realities of Public Relations
by Dean Kruckeberg Judy Turk Doug NewsomIdeal for the beginning student or the experienced public relations practitioner, THIS IS PR: THE REALITIES OF PUBLIC RELATIONS, Eleventh Edition, covers the world of public relations with a strong emphasis on fundamentals such as history and research, as well as emerging issues such as technology, ethics, and the international aspects. With numerous examples, strategies, tactics, and case studies, you'll have resources you can take away from the classroom.
This Is Service Design Doing: Applying Service Design Thinking in the Real World
by Marc Stickdorn Jakob Schneider Markus Edgar Hormess Adam LawrenceHow can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience.Move from theory to practice and build sustainable business success.