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Windows XP Personal Trainer
by Customguide IncThe most widely used operating system in the world, XP is certainly the most reliable and best-looking version of Windows. But it comes with a baffling multitude of features and functionality that you'll struggle to understand--despite all of the hours you've logged with Windows 2000, Windows Me, 98 or 95. And if you're a beginner, where do you start? Windows XP Personal Trainer enables beginners and experts alike to become black belts, quickly and easily. This fully illustrated book takes a modular approach to learning, allowing you to start with the fundamentals and work your way to advance topics through dozens of task-oriented lessons--at your own pace. The companion CD tutorial guides you through each lesson interactively. With plenty of detailed diagrams, Windows XP Personal Trainer includes sections on: Working with Windows Using the programs included with Windows XP (such as Media Player) Organizing files and folders Modifying the taskbar and desktop Customizing Windows XP Optimizing and maintaining the operating system Exploring the Internet Networking with Windows XP If you already have experience with Windows XP, you can dive right into those topics (and only those topics) that you need or want to learn. Unlike many consumer software tutorials that dumb down the material or present it in a confusing fashion, Windows XP Personal Trainer is written in a non-technical and engaging style that you will find fun, easy, and most of all, clear and informative. You can become proficient without wading through tons of jargon and technical information. Part of our new Personal Trainer Series, this book is based on content from CustomGuide ( http://www.customguide.com"> ), a leading provider of computer training materials. Founded by instructors who grew dissatisfied with the industry's dry course materials, CustomGuide offers courseware (for instructors and students), quick references, to software bulletins and e-learning courses that are fun, flexible, and easy to use.
Windows XP Pocket Reference
by David KarpBuilding on the collection of hot-selling Windows XP books from O'Reilly, Windows XP Pocket Guide is a highly utilitarian tool that quickly covers XP's applications and tools, tasks and settings, and commands. Packed with useful information in an easy-to-read format, this handy little book is perfect for someone familiar with Windows who needs to support other users-as a formal or informal part of their job. This guide is easy to take and use anywhere.
Windows XP Pocket Reference
by David A. KarpWindows XP Pocket Reference is a handy book for power users and system administrators who need a solid reference with quick answers, but not a lot of explanation. This book is a powerful tool that quickly covers XP's applications and tools, tasks and settings, and commands. Windows XP Pocket Reference covers the following topics:Getting Started Mouse and Keyboard Shortcuts Components of Windows XP Setting Locator Registry Tweaks Command Prompt & Recovery Console Error Messages Packed with information in an easy-to-read format, Windows XP Pocket Reference is perfect for someone familiar with Windows who wants to get the most out of Windows XP or needs to support other users as part of their job.
Windows XP Power Hound
by Preston GrallaWindows XP can be a great tool, but it is all too easy to trip over Windows XP's annoying traits more often than you leverage its productivity. Windows XP power-users troll online resources, documentation, and the expertise (or lucky finds) of friends for valuable tips and tricks--a keyboard shortcut here, an undocumented double-click there--to eliminate annoyances, save time, and take control of their Windows XP. But what if there was an easier way? This new book presents literally hundreds of problems and solutions, amazing power tips, cool tricks, and clever workarounds in one clearly organized, easy to use, and portable resource. Truly insightful and amusing, Windows XP Power Hound gives Windows XP users practical hints for everything from the desktop to Office programs to the registry, and includes documented (but little-known) tips as well as previously undocumented tricks. Windows XP Power Hound moves far beyond mere productivity and explores what's possible with Windows XP--including cool things you probably never thought of doing. An understanding of Windows XP basics will get the job done. But discovering the most useful I didn't know that! tips and shortcuts will make using Windows XP a far richer and less frustrating experience. The practical, concise format of Windows XP Power Hound makes it easy to dip into for a quick tip from time to time; the warm, jargon-free tone makes it easy to read cover to cover. Anyone who wants to smooth out Windows XP's speed bumps and get some serious speed to accelerate through the bottlenecks will find that even a handful of these useful, to-the-point tips will make Windows XP Power Hound worth its weight in chocolate.
Windows XP Pro Edition: The Missing Manual, 2nd Edition
by David Pogue Craig Zacker L. J. ZackerCompletely refreshed and updated for Windows XP Service Pack 2 (SP2), this bestseller is for the novice or budding power user who wants to master Microsoft's latest operating system and get down to work. This is easily the most accessible and comprehensive book for XP Pro on the market today.
Windows XP Professional: The Missing Manual
by David Pogue Craig Zacker L. J. ZackerWindows XP is the latest, most reliable, and best-looking version of the world's most widely used operating system, combining the extremely stable engine of Windows NT and 2000 with the user-friendliness of the Windows 98 and Me consumer models. In its first year, XP became the fastest-selling Windows OS ever. But one major failing remains unaddressed: XP Pro comes without a single page of printed instructions. This superbly written guide fills the gap. Coauthored by David Pogue, New York Times technology columnist and Missing Manuals creator, Windows XP Pro: The Missing Manual uses wit, technical insight, and scrupulous objectivity to light the way for first-time and intermediate PC fans. The book reveals which features work well and which don't, such as the Remote Desktop software that enables people to connect to the office from home, the encryption file system that protects sensitive information, and the Windows Messenger that enables real-time text, voice and video communication. Contents include: Getting started. The book's early chapters cover using menus, finding lost files, reducing window clutter, and taming the new, multi-column Start menu. Mastering the network. Special chapters help you navigate the corporate network, dial in from the road, and even set up your own small-office (peer-to-peer) network, step by step. Understanding security. User accounts, file encryption, and the NTFS file system keep your private files private, while still offering network access to coworkers you specify. Flying the Net. This book demystifies Outlook Express 6 for email, Internet Explorer 6 for Web browsing, and the new Windows Messenger for voice, chat, and video conferencing. Windows XP Pro: The Missing Manual isn't for system administrators or OS theory geeks; it's for the novice or budding power user who wants to master the machine and get down to work. Yet, anyone who uses XP Pro (including hardcore techies) will find this new system much easier -- and more fun -- to digest with this new Missing Manual. This is the crystal-clear, jargon-free book that should have been in the box.
Windows XP Timesaving Techniques For Dummies (Second Edition)
by Woody Leonhard Justin LeonhardThis Windows XP Timesaving Techniques For Dummies, Second Edition introduces readers to 70 tips and tricks from Windows insider Woody Leonhard
Windows XP Unwired
by Wei-Meng LeeWindows XP Unwired provides a complete introduction to all the wireless technologies supported by Windows XP, including Wi-Fi (802.11b, a, and g), infrared, Bluetooth, CDMA2000, and GPRS. It's a one-stop wireless information source for technically savvy Windows XP users. This book will show you the full-spectrum view of wireless capabilities of Windows XP, and how to take advantage of them.
Wineinformatics: A New Data Science Application (SpringerBriefs in Computer Science)
by Bernard ChenWineinformatics is a new data science application with a focus on understanding wine through artificial intelligence. Thousands of new wine reviews are produced monthly, which benefits the understanding of wine through wine experts for winemakers and consumers. This book systematically investigates how to process human language format reviews and mine useful knowledge from a large volume of processed data. This book presents a human language processing tool named Computational Wine Wheel to process professional wine reviews and three novel Wineinformatics studies to analyze wine quality, price and reviewers. Through the lens of data science, the author demonstrates how the wine receives 90+ scores out of 100 points from Wine Spectator, how to predict a wine’s specific grade and price through wine reviews and how to rank a group of wine reviewers. The book also shows the advanced application of the Computational Wine Wheel to capture more information hidden in wine reviews and the possibility of extending the wheel to coffee, tea beer, sake and liquors. This book targets computer scientists, data scientists and wine industrial researchers, who are interested in Wineinformatics. Senior data science undergraduate and graduate students may also benefit from this book.
Wingnuts: Extremism in the Age of Obama
by John AvlonWingnuts exist on the extreme edges of the political spectrum. They’re the professional polarizers and the unhinged activists, the hardcore haters and the paranoid conspiracy theorists. They’re people who always try to divide us instead of unite us. And at a time when the fringe is blurring with the base, they’ve hijacked American politics.<P> The Obama era has been a boom-time for Wingnuts, kicked off by a financial collapse and the election America’s first black president. For some, losing an election feels like living under tyranny. John Avlon tracks down preachers who pray for the president’s death, goes inside the growing “Hatriot” militia movement, and identifies the fright-wing swamp where the Obama “Birthers” and the Bush-era “9/11 Truthers” bubble up.<P> Wingnuts echo earlier fear-fueled movements in American history. But bolstered by the rise of hyper-partisan media, the Wingnut echo chamber is more influential than ever before and it has led directly to the division and dysfunction in Congress. Avlon asserts that the time has come for the moderate majority of Americans to straighten their civic backbone and hold the extremes accountable while restoring a sense of perspective to our politics.
Winner Sells All: Amazon, Walmart, and the Battle for Our Wallets
by Jason Del ReyA riveting investigation of the no-holds-barred battle between Amazon and Walmart to become the king of commerce.For years, Walmart and Amazon operated in separate spheres—one a massive brick-and-mortar retailer, the other an online giant. But in 2016, Walmart aggressively moved into the world of e-commerce, while Amazon made big bets in physical retail.The resulting rivalry is a bare-knuckle power struggle as each titan tries to outmaneuver the other to become the biggest omnichannel retailer in the world. As the two megacorporations have consolidated power, troubling consequences have also emerged—for consumers and small merchants faced with fewer buying and selling options, and for millions of workers paid meager wages for demanding and sometimes dangerous work.Winner Sells All is a tale of disruption and big money moves, with legendary executives and fearless entrepreneurs in a battle—between rival corporations and sometimes even within the same company—to invent the future and cement their own legacies. Veteran journalist Jason Del Rey chronicles the defining business clash of this generation—a war waged for our loyalty and our wallets, with hundreds of billions of dollars at stake and millions of jobs on the line. As both companies continue to expand their empires into new industries, Winner Sells All reveals how this battle will change the ways we shop, live, and work—for decades to come.
Winners Dream
by Bill Mcdermott Joanne GordonA leadership and career manifesto told through the narrative of one of today's most inspiring, admired, and successful global leaders.In Winners Dream, Bill McDermott--the CEO of the world's largest business software company, SAP--chronicles how relentless optimism, hard work, and disciplined execution embolden people and equip organizations to achieve audacious goals. Growing up in working-class Long Island, a sixteen-year-old Bill traded three hourly wage jobs to buy a small deli, which he ran by instinctively applying ideas that would be the seeds for his future success. After paying for and graduating college, Bill talked his way into a job selling copiers door-to-door for Xerox, where he went on to rank number one in every sales position he held and eventually became the company's youngest-ever corporate officer. Eventually, Bill left Xerox and in 2002 became the unlikely president of SAP's flailing American business unit. There, he injected enthusiasm and accountability into the demoralized culture by scaling his deli, sales, and management strategies. In 2010, Bill was named co-CEO, and in May 2014 became SAP's sole, and first non-European, CEO.Colorful and fast-paced, Bill's anecdotes contain effective takeaways: gutsy career moves; empathetic sales strategies; incentives that yield exceptional team performance; and proof of the competitive advantages of optimism and hard work. At the heart of Bill's story is a blueprint for success and the knowledge that the real dream is the journey, not a preconceived destination.
Winning at Collaboration Commerce
by Heidi Collins Jose Claudio Terra Cindy Gordon"Real time Collaboration Enterprise" is the new business model for market domination. Billions of dollars will be spent in this field, and by 2007 the majority of Global 1000 enterprises will be deploying real-time collaboration business processes to be a core of their business portfolios. Based on their extensive experience with cutting-edge technology, the authors discuss how to successfully implement collaboration commerce solutions, reporting lessons learned from leading companies such as P&G, Astra Zeneca, SAP, and Microsoft.
Winning Design!
by James Jeffrey TrobaughWinning Design! LEGO Mindstorms NXT Design Patterns for Fun and Competition is about design that works. It's about building with LEGO MINDSTORMS NXT for fun, for education, but especially for competition. Author James Trobaugh is an experienced coach and leader in the FIRST LEGO League. In this book, he shares his hard-won knowledge about design principles and techniques that contribute to success in robotics competitions. Winning Design! unlocks the secrets of reliable design using LEGO MINDSTORMS NXT. You'll learn proven design patterns that you can employ for common tasks such as turning, pushing, and pulling. You'll reduce and compensate for variation in performance from battery charge levels and motor calibration differences. You'll produce designs that won't frustrate you by not working, but that will delight you with their reliable performance in the heat of competition. Good design is about more than just the hardware. Software counts for a lot, and Winning Design! has you covered. You'll find chapters on program design and organization with tips on effective coding and documentation practices. You'll learn about master programs and the needed flexibility they provide. There's even a section on presenting your robot and software designs to the judges. Winning Design! is the book you need if your involved in competitions such as FIRST LEGO League events. Whether coach, parent, or student, you'll find much in this book to make your design and competition experience fun and memorable, and educational. Please note: the print version of this title is black & white; the eBook is full color. What you'll learn Build winning robots on a foundation of good chassis design Reduce variability in robot mechanical movements Design modular attachments for quick change during competition Solve navigation problems such as steering, squaring up, and collision detection Manage software using master programs and other techniques Power your robot attachments via motors and pneumatics Who this book is for Winning Design! LEGO Mindstorms NXT Design Patterns for Fun and Competition is aimed at students, parents, teachers, and coaches involved in LEGO MINDSTORMS NXT robot design and programming. Teachers and coaches will find the book to be a valuable teaching resource. Students and parents will find insight into good design practices. And all readers will enjoy the increased satisfaction that comes from building designs that actually work, and that can be relied upon to continue to work every time. Table of Contents Design Considerations Chassis Design Going Straight Consistent Turning Line Following and Detection Squaring Up Collision Detection Passive Attachments Power Attachments Pneumatics Master Programs Program Management Documentation and Presentation Building DemoBot Building the Motor Matching Machine
Winning Online Instruction: A Q&A for Higher Education Faculty
by Daniel Hillman Robert Schudy Anatoly TemkinWinning Online Instruction provides concise, pragmatic solutions to common challenges and demands that higher education faculty face in teaching online. This book’s unique question-and-answer format allows readers to easily identify the issues important to them, spanning online formats and teaching methods, course development and technology woes, student motivation and engagement, academic integrity and fair grading, and more. Written for instructors who have little to no experience designing and teaching online courses or who are teaching online courses developed in a hurry, this is an approachable, efficient guide to the real problems of everyday distance education.
Winning Pachinko
by Eric C. SedenskyPachinko, a game played by over 30 million Japanese, is synonymous with glaring lights, mind-rattling noise and smoke-choked parlors. To the uninitiated, the game's phenomenal popularity is nothing less than an enigma. The unofficial truth is that pachinko is one of Japan's biggest forms of gambling. For non-Japanese, the hush surrounding this money-making aspect has contributed to misunderstandings about the game. Now, with Winning Pachinko Eric Sedensky opens parlor doors to the English-speaking world and guides readers through the essentials of play - where to buy balls, how to select a machine, and most importantly, how and where to claim one's booty of cool cash. A glossary of pachinko terms, useful diagrams, and photographs accompany the text.
Winning The Room: Creating and Delivering an Effective Data-Driven Presentation
by Bill FranksRevolutionize your data-driven presentations with this simple and actionable guide In Winning The Room: Creating and Delivering an Effective Data-Driven Presentation, analytics and data science expert Bill Franks delivers a practical and eye-opening exploration of how to present technical data and results to non-technical audiences in a live setting. Although framed with examples from the analytics and data science space, this book is perfect for anyone expected to present data-driven information to others. The book offers various specific tips and strategies that will make data-driven presentations much clearer, more intuitive, and easier to understand. Readers will discover: How to avoid common mistakes that undercut a presentation's credibility Instructive and eye-catching visuals that illustrate how to drive a presenter's points home and help the reader to retain the information Specific and actionable techniques to dramatically improve a presentation's clarity and impact Ideal for anyone expected to present to managers, executives, and other business leaders, Winning The Room is required reading for everyone seeking to improve the quality and efficacy of their data-driven presentations and communications.
Winning the National Security AI Competition: A Practical Guide for Government and Industry Leaders
by Chris Whitlock Frank StricklandIn introducing the National Security Commission on AI’s final report, Eric Schmidt, former Google CEO, and Robert Work, former Deputy Secretary of Defense, wrote: “The human talent deficit is the government’s most conspicuous AI deficit and the single greatest inhibitor to buying, building, and fielding AI-enabled technologies for national security purposes.” Drawing upon three decades of leading hundreds of advanced analytics and AI programs and projects in government and industry, Chris Whitlock and Frank Strickland address in this book the primary variable in the talent deficit, i.e., large numbers of qualified AI leaders.The book quickly moves from a case for action to leadership principles and practices for effectively integrating AI into programs and driving results in AI projects. The chapters convey 37 axioms – enduring truths for developing and deploying AI – and over 100 leader practices set among 50 cases and examples, 40 of which focus on AI in national security. Emphasizing its impact and practical nature, LTG (ret.) Ken Tovo, former commander of U.S. Army special forces, characterized the book as “the Ranger Handbook for AI implementation!”Whether you are a senior or mid-level leader who lacks hands-on experience with AI, or an AI practitioner who lacks leadership experience, this book will equip you to lead AI programs, projects, people, and technology. As the Honorable Robert Work wrote in the foreword: “This book is not the last word on leading AI in the national security enterprise, but I believe it is an essential starting point.”You will:Review axioms or enduring truths at work in six dimensions of AI: program, budget, project, data science, people, and technologyApply best practices—such as decision frameworks, processes, checklists—for leading work in each of the six dimensions.See how the axioms and best practices are contextualized to national security missions.
Winning the Silicon Sweepstakes: Can the United States Compete in Global Telecommunications?
by Rob FriedenIn this timely book, Rob Frieden points out the many ways the United States has fallen behind other countries in telecommunications and broadband development. Despite the appearance of robust competition and entrepreneurism in U. S. markets, there is very little of either. Because of an inattentive Congress and a misguided FCC unwilling to confront real problems, industry incumbents can earn healthy profits while keeping the United States in the backwaters of Internet-based information, communication, and entertainment markets. At every turn, regulators have tipped the scales in favor of large established companies, creating an environment that stifles innovation. As a consequence, Americans are stuck with relatively slow connectivity and with equipment that lacks features that have been staples in other countries for years. In telecommunications, the United States is a little like a third world country that is developing under crushing bureaucracies without recognizing that the rest of the world has passed it by. Professor Frieden not only shows how failure can intrude on the ability of the United States to compete but suggests how to restore its competitiveness.
Winning Together: A UX Researcher's Guide to Building Strong Cross-Functional Relationships
by Sonal SrivastavaUX research, the key to comprehending users' behaviors, motivations, and preferences for developing delightful experiences, thrives on effective teamwork and collaboration. This comprehensive guide brings together the expertise and insights from seasoned researchers, cross-functional partners, and product leaders in order to transform how you collaborate and unlock the true potential of UX research. Key Features Includes a comprehensive selection of ready-to-use templates Incorporates insights and advice from cross-functional stakeholders Offers a wide range of strategies tailored to various expertise levels, catering to both novice and advanced practitioners Presents universally applicable methodologies and insights, equipping a diverse range of researchers, including consultants, vendors, and in-house professionals From experienced professionals to those just starting out, and freelancers to in-house researchers, this comprehensive guide offers practical strategies to navigate the pitfalls of UX research, enhancing collaboration and, ultimately, driving success.
Winning with Data Science: A Handbook for Business Leaders
by Howard Steven Friedman Akshay SwaminathanWhether you are a newly minted MBA or a project manager at a Fortune 500 company, data science will play a major role in your career. Knowing how to communicate effectively with data scientists in order to obtain maximum value from their expertise is essential. This book is a compelling and comprehensive guide to data science, emphasizing its real-world business applications and focusing on how to collaborate productively with data science teams.Taking an engaging narrative approach, Winning with Data Science covers the fundamental concepts without getting bogged down in complex equations or programming languages. It provides clear explanations of key terms, tools, and techniques, illustrated through practical examples. The book follows the stories of Kamala and Steve, two professionals who need to collaborate with data science teams to achieve their business goals. Howard Steven Friedman and Akshay Swaminathan walk readers through each step of managing a data science project, from understanding the different roles on a data science team to identifying the right software. They equip readers with critical questions to ask data analysts, statisticians, data scientists, and other technical experts to avoid wasting time and money. Winning with Data Science is a must-read for anyone who works with data science teams or is interested in the practical side of the subject.
Winsor McCay: His Life and Art
by John CanemakerThis volume is the only existing biography of one of America's greatest and most influential cartoonists. Winsor McCay (1867-1934) is universally acknowledged as the first master of both the comic strip and the animated cartoon. Although invented by others, both genres were developed into enduring popular art of the highest imagination through McCay's innovative genius. Included are new materials found since the previous publication of the book such as new comic strips of Little Nemo in Slumberland, and new sketches of Gertie the Dinosaur. Key Features In the book the author reviews and fully analyzes mcCay's achievements in print and film while examining his work in relation to his life, family, and to American culture and values of the period. This painstakingly thorough biography begins with mcCay's childhood in Michigan to his seat as one of the greatest of the early animators. Originally published in 1987, it is now back in print in a new expanded and revised edition. Included are new amterials found since the previous publication of the book such as new comic strips of Little Nemo inSlumberland and new sketches of Gertie the Dinosaur.
Winternals Defragmentation, Recovery, and Administration Field Guide
by Laura E. Hunter Dave KleimanThe Only Book for the Leading Winternals Tools Used in Microsoft Networks! Winternals first came to my rescue in November of 1999. It was then that I purchased my Winternals Administrator's Pak. It contained BlueSave Version 1.01, ERD Commander Professional Version 1.06, Monitoring Tools (Filemon and Regmon) Enterprise Editions Version 1.0, NTFSDOS Professional Version 3.03, NTRecover Version 1.0, and Remote Recover Version 1.01. We had a Windows NT 4 server in the dead zone. I spent a few hours reading over the ERD and Remote Recover user guides, created a "client floppy," and began my quest. Thank goodness that version of ERD had the ability to access NT-defined fault-tolerant drives. Within a few hours we had recovered the system and were back up and running. With that success, I thought back on hundreds of earlier incidents that made me wish I had purchased Winternals sooner. We have come a long way since then; the Winternals team has improved upon and added many tools and features to the Administrator's Pak utilities. One thing remains constant-in the Microsoft administrator's world, Winternals is a lifesaver.-from the Foreword by Dave Kleiman Master ERD Commander 2005 Use the ERD Commander to make a boot disk, run the Locksmith, remove hotfixes, access restore points, and more. Explore Process Activity with Process Explorer Use Autoruns and Process Explorer together to troubleshoot startups and combat malware. View the Security Settings of Your Computer Use the various Winternals tools to monitor users and shared resources, investigate suspicious local files, and search for installed rootkits. Use Sysinternals Tools to Monitor Active Sessions Use FileMon to view all file activity and Regmon to view all Registry activity. Integrate with Windows' System Programs Manage disk fragmentation, get extended file/disk information, and manage disk utilization. Perform Data Recovery Recover data across a network, recover files, and restore lost active directory data. Troubleshoot System Failures Make sense of a Windows crash, identify errant drivers, detect problematic file and registry accesses, and more. Monitor Connections with TCPTools View active network connections and identify problematic network applications using TCPView and TDIMon. Optimize NT 4.0 Systems Extend the Life of NT 4 systems using CacheSet, Contig, PMon, and Frob.
Wired
by Gary WolfThe Electric Kool-Aid Acid Testfor our own age, the story of a dreamer who turned American media upside down--and suffered the consequences Louis Rossetto had no money, no home, no job. Five years later he owned the hottest magazine in America and was poised to become an international tycoon, with America's most powerful financiers by his side. Rossetto was the founder and editor ofWired,whose hyperactive Day-Glo pages proclaimed that every American institution was obsolete. Instantly,Wired,was everywhere--on television, passed around the halls of Congress, displayed in the office of the president of the United States. Wired,'s headquarters in San Francisco became a pilgrimage site for everybody who wanted to be at the white-hot center of the digital revolution. Not since the early days of Jann Wenner andRolling Stonehad anybody so brilliantly channeled the enthusiasms of his era. But this was only the beginning. Wired cast an uncanny spell, creating a feedback loop that grew stunningly out of control. Wired,'s online site, HotWired, designed and sold the first banner advertisements for the World Wide Web, unleashing a commercial frenzy. Wired,reached for empire, with a book-publishing company, a broadcast division, and foreign editions all over the globe. But as the market's enthusiasm outstripped the limits of reason, Rossetto faced a battle over the fate of Wired that would prove the ultimate test of his radical ideas. Gary Wolf, one ofWired,'s most popular writers, takes no prisoners in this insider's account, telling a story that is alternately thrilling, hilarious, heartbreaking, and absurd. Now that bumper stickers read-ing please god-just one more bubble have been sighted on the highways of California,Wired--A Romancegoes beyond the dot. com clichés and paints a deeply affecting portrait of the boom.
Wired and Dangerous: How Your Customers Have Changed and What to Do About It
by Chip R. Bell John R. PattersonIn an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain - they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a company's customer service doesn't adapt to these new conditions, they will get burned by bloggers and viral videos that can severely damage their reputation. This book describes exactly what today's customers expect and how to give it to them. In Wired and Dangerous, Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call Service Calm. The three steps to Service Calm sound simple, but they draw on sophisticated psychological principles and are profound in application: 1) Deal with Self, 2) Deal with Customer, 3) Deal with Context.