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Business Process Outsourcing
by V. Anandkumar Subhasish BiswasA nascent industry in the 1990s, business process outsourcing (BPO) has taken India by storm. While this industry has been enmeshed in bad press and myths, the fact remains that it has proved to be an engine of economic growth for India over the last one decade. V. Anandkumar (VAK) and Subhasish Biswas have provided an insider's perspective that will be an invaluable read for the 150,000 'BPOites' that enter this industry every year from second and third-tier cities, and to those that are already working in the industry. This in-depth understanding of the BPO industry is also invaluable for business partners and industry leaders-for those who aim to set up a BPO, or for those keen to sustain the workforce in an industry known for its high attrition rate. The authors have dispelled myths while focusing on challenges, opportunities, and solutions from the perspectives of the employee, employer, and customer. How the industry has touched lives of thousands of youth and turned India into a global superpower makes this a compelling read for all those with a wider interest in the power of transformation.
Business Process Reengineering: Automation Decision Points in Process Reengineering (Management for Professionals)
by Sanjay MohapatraBusiness process reengineering (BPR) focuses on redesigning the strategic and value-added processes which transcend the organizational boundaries. It is a cross-functional approach that requires support from almost all the departments of the organization. Business Process Reengineering: Automation Decision Points in Process Reengineering offers a new framework based process reengineering and links it to organization life cycle, process life cycle, and process management. This volume describes the fundamental concepts behind business process reengineering and examines them through case studies, and should appeal to researchers and academics interested in business process reengineering, operations strategy, and organizational restructuring and design.
Business Processes for Business Communities: Modeling Languages, Methods, Tools
by Frank Schönthaler Gottfried Vossen Andreas Oberweis Thomas KarleAfter a brief introduction to the topic of business process modeling, the book offers a quick-start into model-based business process engineering. After that, the foundations of the modeling languages used are conveyed. Meaningful examples are in the foreground - each of the underlying formalisms is treated only as far as needed. Next the Horus Method is described in detail. The book defines a sequence of activities which finally leads to the creation of a complete business process model. The Horus Method, incidentally, is not bound to the use of the Horus software tools. It can be used with other tools or, if necessary, be used even without tool support. Important application fields of business process engineering are described, where the spectrum ranges from business process reengineering to the development and implementation of information systems. The book concludes with an outlook on the future of business process engineering and highlights current research activities in the area.
Business Recovery and Continuity in a Mega Disaster: Cybersecurity Lessons Learned from the COVID-19 Pandemic
by Ravi DasThe COVID-19 pandemic has had so many unprecedented consequences. The great global shift from office work to remote work is one such consequence, with which many information security professionals are struggling. Office workers have been hastily given equipment that has not been properly secured or must use personal devices to perform office work. The proliferation of videoconferencing has brought about new types of cyber-attacks. When the pandemic struck, many organizations found they had no, or old and unworkable, business continuity and disaster recovery plans. Business Recovery and Continuity in a Mega Disaster: Cybersecurity Lessons Learned from the COVID-19 Pandemic reviews the COVID-19 pandemic and related information security issues. It then develops a series of lessons learned from this reviews and explains how organizations can prepare for the next global mega disaster. The following presents some of the key lessons learned: The lack of vetting for third party suppliers and vendors The lack of controls surrounding data privacy, especially as it relates to the personal identifiable information (PPI) data sets The intermingling of home and corporate networks The lack of a secure remote workforce The emergence of supply chain attacks (e.g., Solar Winds) To address the issues raised in these lessons learned, CISOs and their security teams must have tools and methodologies in place to address the following: The need for incident response, disaster recovery, and business continuity plans The need for effective penetration testing The importance of threat hunting The need for endpoint security The need to use the SOAR model The importance of a zero-trust framework This book provides practical coverage of these topics to prepare information security professionals for any type of future disaster. The COVID-19 pandemic has changed the entire world to unprecedented and previously unimaginable levels. Many businesses, especially in the United States, were completely caught off guard, and they had no concrete plans put into place, from a cybersecurity standpoint, for how to deal with this mega disaster. This how-to book fully prepares CIOs, CISOs, and their teams for the next disaster, whether natural or manmade, with the various lessons that have been learned thus far from the COVID-19 pandemic.
Business Research Methodology: Research Process and Methods (Classroom Companion: Business)
by Sergey K. AityanThis book introduces students to major research processes and methods used in business research. The research process includes all steps in the research project beginning from the problem formulation, through research design, proposal, conducting the research, deriving conclusions, writing research report, and preparing and making presentation. The major research methods include risk assessment, statistics, sampling, hypothesis testing, surveys, and comparative analysis. It helps students develop solid knowledge and practical skills sufficient for conducting a research project from its initiation, through completion, and delivery. The author provides multiple examples as well as the questions and problems for self-testing and self-evaluation in each chapter. The book is structured to provide a smooth flow of understanding and learning the material along the learning curve and is concise enough to fit a one-semester course.
Business Resilience System (BRS) (BRS): Real and Near Real Time Analysis and Decision Making System
by Bahman Zohuri Masoud MoghaddamThis book provides a technical approach to a Business Resilience System with its Risk Atom and Processing Data Point based on fuzzy logic and cloud computation in real time. Its purpose and objectives define a clear set of expectations for Organizations and Enterprises so their network system and supply chain are totally resilient and protected against cyber-attacks, manmade threats, and natural disasters. These enterprises include financial, organizational, homeland security, and supply chain operations with multi-point manufacturing across the world. Market shares and marketing advantages are expected to result from the implementation of the system. The collected information and defined objectives form the basis to monitor and analyze the data through cloud computation, and will guarantee the success of their survivability's against any unexpected threats. This book will be useful for advanced undergraduate and graduate students in the field of computer engineering, engineers that work for manufacturing companies, business analysts in retail and e-Commerce, and those working in the defense industry, Information Security, and Information Technology.
Business Resilience and Digital Technology in the Post-Pandemic Era: A Global Case (Contributions to Environmental Sciences & Innovative Business Technology)
by Edwin Ramirez Asis Jaheer Mukthar K.P. Murugesan T. K. Justin Nelson MichaelThis book throws a light on sustainable perspectives of how business entities experienced the turbulent environment in the light of pandemic. The post-pandemic era is characterized by the radical and dramatic changes in the business model, corporate strategies and digital technology. This book provides the academicians, research scholars and corporate professionals with a thought-provoking forum to discuss and deliberate the major trends, opportunities and issues of business entity from the outlook of business resilience, corporate strategy and digital technology in the light of post-pandemic era. The book also suggests suitable measures and strategies for the sustainable development of business entities.
Business Resumption Planning, Second Supplement
by Edward S. Devlin Mark B. Desman Leo A. Wrobel Cole H. EmersonOffering hundreds of tips, templates, checklists, and pointers to information in the public domain, Business Resumption Planning, Second Edition assists you in creating a rock solid recovery plan for any size organization. It provides the information you need in order to coordinate first responders to meet any disaster scenario head on, whether inv
Business Standard Compliance and Requirements Validation Using Goal Models (Services and Business Process Reengineering)
by Nabendu Chaki Novarun DebThis book discusses enterprise hierarchies, which view a target system with varying degrees of abstraction. These requirement refinement hierarchies can be represented by goal models. It is important to verify that such hierarchies capture the same set of rationales and intentions and are in mutual agreement with the requirements of the system being designed. The book also explores how hierarchies manifest themselves in the real world by undertaking a data mining exercise and observing the interactions within an enterprise. The inherent sequence-agnostic property of goal models prevents requirement analysts from performing compliance checks in this phase as compliance rules are generally embedded with temporal information. The studies discussed here seek to extract finite state models corresponding to goal models with the help of model transformation. The i*ToNuSMV tool implements one such algorithm to perform model checking on i* models. In turn, the AFSR framework provides a new goal model nomenclature that associates semantics with individual goals. It also provides a reconciliation machinery that detects entailment or consistency conflicts within goal models and suggests corrective measures to resolve such conflicts. The authors also discuss how the goal maintenance problem can be mapped to the state-space search problem, and how A* search can be used to identify an optimal goal model configuration that is free from all conflicts. In conclusion, the authors discuss how the proposed research frameworks can be extended and applied in new research directions. The GRL2APK framework presents an initiative to develop mobile applications from goal models using reusable code component repositories.
Business Statistics for Competitive Advantage with Excel 2010: Basics, Model Building, Simulation and Cases
by Cynthia FraserExceptional managers know that they can create competitive advantages by basing decisions on performance response under alternative scenarios. To create these advantages, managers need to understand how to use statistics to provide information on performance response under alternative scenarios. This updated edition of the popular text helps business students develop competitive advantages for use in their future careers as decision makers. Students learn to build models using logic and experience, produce statistics using Excel 2010 with shortcuts, and translate results into implications for decision makers. The author emphasizes communicating results effectively in plain English and with compelling graphics in the form of memos and PowerPoints. Statistics, from basics to sophisticated models, are illustrated with examples using real data such as students will encounter in their roles as managers. A number of examples focus on business in emerging global markets with particular emphasis on China and India. Results are linked to implications for decision making with sensitivity analyses to illustrate how alternate scenarios can be compared. Chapters include screenshots to make it easy to conduct analyses in Excel 2010 with time-saving shortcuts expected in the business world. PivotTables and PivotCharts, used frequently in businesses, are introduced from the start. Monte Carlo simulation is introduced early, as a tool to illustrate the range of possible outcomes from decision makers' assumptions and underlying uncertainties. Model building with regression is presented as a process, adding levels of sophistication, with chapters on multicollinearity and remedies, forecasting and model validation, autocorrelation and remedies, indicator variables to represent segment differences, and seasonality, structural shifts or shocks in time series models. Special applications in market segmentation and portfolio analysis are offered, and an introduction to conjoint analysis is included. Nonlinear models are motivated with arguments of diminishing or increasing marginal response, and a chapter on logit regression models introduces models of market share or proportions. The Second Edition includes more explanation of hypothesis tests and confidence intervals, how t, F, and chi square distributions behave. The Data Files, Solution Files, and Chapter PowerPoints: The data files for text examples, cases, lab problems and assignments are stored on Blackboard and may be accessed using this link:https://blackboard.comm.virginia.edu/webapps/portal/frameset.jsp Instructors can gain access to the files, as well as solution files and chapter PowerPoints by registering on the Springer site: http://www.springer.com/statistics/business%2C+economics+%26+finance/book/978-1-4419-9856-9?changeHeader Business people can gain access to the files by emailing the author cfg8q@virginia.edu. https://blackboard.comm.virginia.edu/webapps/portal/frameset.jsp Instructors can gain access to the files, as well as solution files and chapter PowerPoints by registering on the Springer site: http://www.springer.com/statistics/business%2C+economics+%26+finance/book/978-1-4419-9856-9?changeHeader Business people can gain access to the files by emailing the author cfg8q@virginia.edu.
Business Strategies for the Next-Generation Network (Informa Telecoms And Media Ser.)
by Nigel SeelCarriers and service providers have united around the concept of the Next-Generation Network (NGN). Although leveraging a broad basket of Internet technologies, the NGN is not being planned as the next-generation Internet. In its intention and architecture, it is more accurately described as Broadband-ISDN release 2.0. The NGN transition
Business Sustainability with Artificial Intelligence: Volume 1 (Studies in Systems, Decision and Control #568)
by Weifeng Chen Allam Hamdan Esra AlDhaen Ashley BraganzaWith the recent development of Artificial Intelligence (AI), businesses are urged to consider innovation while applying digital transformation. Depending on the nature of the businesses, it is found that innovative digital transformation is required with the use of Artificial Intelligence. However, the future of AI in businesses is yet unclear, the question is it true that without digital transformation businesses are no longer sustainable? Researchers argue that digital transformation could be an opportunity for business to create a global brand however several implications and challenges should be considered including governance and responsible digital management. This book explores how businesses could benefit from AI and leverage technologies to sustain businesses, and the book covers different technological and business-related issues including ethical use and cultural sensitivity of data used in businesses, managing data privacy and protection, governance standards for digital transformation, executive leadership strategic decisions, business innovation, and sustainability. The book is authored by leading experts in the field of AI, digitalization, and business innovation and sustainability, and the author’s diversity reflects quality of research with high level of impact in the research topic. It is written in accessible language that makes it easy for business leaders, researchers, policymakers, and anyone interested in the future of business development to understand the complex concepts and ideas presented in the book. This book provides insight for executive leaders in setting new innovative strategies toward leveraging AI in business at different levels of operations to support business sustainability. The book provides different theoretical and practical practices and case studies that could be used as a guideline for policy making and devising innovative directions.
Business Sustainability with Artificial Intelligence: Volume 2 (Studies in Systems, Decision and Control #566)
by Weifeng Chen Allam Hamdan Esra AlDhaen Ashley BraganzaThis book covers different technological and business-related issues including ethical use and cultural sensitivity of data used in businesses, managing data privacy and protection, governance standards for digital transformation, executive leadership strategic decisions, and business innovation and sustainability. With the recent development of artificial intelligence (AI), businesses are urged to consider innovation while applying digital transformation. Depending on the nature of the businesses, it is found that innovative digital transformation is required with the use of artificial intelligence. However, the future of AI in businesses is yet unclear, the question is it true that without digital transformation businesses are no longer sustainable? Researchers argue that digital transformation could be an opportunity for business to create a global brand however several implications and challenges should be considered including governance and responsible digital management. This book explores how businesses could benefit from AI and leverage technologies to sustain businesses. The book is authored by leading experts in the field of AI, digitalization, and business innovation and sustainability; the author’s diversity reflects quality of research with high level of impact in the research topic. It is written in accessible language that makes it easy for business leaders, researchers, policymakers, and anyone interested in the future of business development to understand the complex concepts and ideas presented in the book. This book provides insight for executive leaders in setting new innovative strategies toward leveraging AI in business at different levels of operations to support business sustainability. The book provides different theoretical and practical practices and case studies that could be used as a guideline for policy making and devising innovative directions.
Business Transformation through Blockchain: Volume I
by Roman Beck Horst TreiblmaierThis edited collection offers a number of contributions from leading scholars investigating Blockchain and its implications for business. Focusing on the transformation of the overall value chain, the sections cover the foundations of Blockchain, its drivers and barriers, business modelling and a range of examples from industry. Using a number of theoretical and methodological approaches, this innovative publication aims to further the cause of this ground-breaking technology and its use within information technology, supply chain and wider business management research.
Business Transformation through Blockchain: Volume II
by Roman Beck Horst TreiblmaierThe second volume of this edited collection offers a number of contributions from leading scholars investigating Blockchain and its implications for business. Focusing on the transformation of the overall value chain, the sections cover the foundations of Blockchain and its sustainability, social and legal applications. It features a variety of use cases, from tourism to healthcare. Using a number of theoretical and methodological approaches, this innovative publication aims to further the cause of this ground-breaking technology and its use within information technology, supply chain and wider business management research.
Business Transformation: A Roadmap for Maximizing Organizational Insights
by Jim Davis Aiman ZeidEffectively introduce and promote analytics within your enterprise All companies use information to set strategies and accomplish business objectives. But how many CEOs and CIOs would say they are satisfied that their companies get maximum value from information? Business Transformation reveals how SAS's Information Evolution Model (IEM) can be used together with analytics for groundbreaking results. Author Aiman Zeid provides the necessary information you need to introduce and promote the use of analytics and insight across your organization. Along with examples and best practices of global companies that have successfully been through this process, you'll learn how to identify the starting point and develop a road map for execution. Reveals how to introduce and promote the use of analytics and insights across your organization Written by a lead developer at SAS global Business Intelligence Competency Center program and services Features global case studies and examples Practical and insightful, this reference provides businesses with an essential blueprint for creating improvements that optimize business returns and put the potential of data analytics to work.
Business Trends in Practice: The 25+ Trends That are Redefining Organizations
by Bernard MarrStay one step ahead of the competition with this expert review of the most impactful and disruptive business trends coming down the pike Far from slowing down, change and transformation in business seems to come only at a more and more furious rate. The last ten years alone have seen the introduction of groundbreaking new trends that pose new opportunities and challenges for leaders in all industries. In Business Trends in Practice: The 25+ Trends That Are Redefining Organizations, best-selling business author and strategist Bernard Marr breaks down the social and technological forces underlying these rapidly advancing changes and the impact of those changes on key industries. Critical consumer trends just emerging today—or poised to emerge tomorrow—are discussed, as are strategies for rethinking your organisation’s product and service delivery. The book also explores: Crucial business operations trends that are changing the way companies conduct themselves in the 21st century The practical insights and takeaways you can glean from technological and social innovation when you cut through the hype Disruptive new technologies, including AI, robotic and business process automation, remote work, as well as social and environmental sustainability trends Business Trends in Practice: The 25+ Trends That Are Redefining Organizations is a must-read resource for executives, business leaders and managers, and business development and innovation leads trying to get – and stay – on top of changes and disruptions that are right around the corner.
Business Writing with AI For Dummies
by Sheryl Lindsell-RobertsLearn how to generate high quality, business documents with AI This essential guide helps business writers and other professionals learn the strengths and weaknesses of AI as a writing assistant. You'll discover how AI can help you by chopping through writer's block, drafting an outline, generating headlines and titles, producing meaningful text, maintaining consistency, proofreading and editing, and optimizing content for search engines. Employees in all industries spend enormous amounts of energy writing, editing, and proofreading documents of all kinds. Now, you can improve your efficiency and boost the quality of your work, thanks to AI writing tools like ChatGPT, Jaspar, Grammarly, and beyond. With clear instructions and simple tips, Business Writing with AI For Dummies guides you through the process of using AI for common business writing tasks. Produce high quality, specialized writing quicker and at a lower cost Use AI to draft business-related content like emails, articles, business plans, grant proposals, bios, websites, and many others Incorporate AI into your writing process to make your workday more efficient Take advantage of AI so you can focus your human creativity on going beyond the basics For business professionals facing tight deadlines or large volumes of writing tasks, this easy-to-use Dummies guide will be a game changer.
Business and Consumer Analytics: New Ideas
by Pablo Moscato Natalie Jane de VriesThis two-volume handbook presents a collection of novel methodologies with applications and illustrative examples in the areas of data-driven computational social sciences. Throughout this handbook, the focus is kept specifically on business and consumer-oriented applications with interesting sections ranging from clustering and network analysis, meta-analytics, memetic algorithms, machine learning, recommender systems methodologies, parallel pattern mining and data mining to specific applications in market segmentation, travel, fashion or entertainment analytics. A must-read for anyone in data-analytics, marketing, behavior modelling and computational social science, interested in the latest applications of new computer science methodologies.The chapters are contributed by leading experts in the associated fields.The chapters cover technical aspects at different levels, some of which are introductory and could be used for teaching. Some chapters aim at building a common understanding of the methodologies and recent application areas including the introduction of new theoretical results in the complexity of core problems. Business and marketing professionals may use the book to familiarize themselves with some important foundations of data science. The work is a good starting point to establish an open dialogue of communication between professionals and researchers from different fields.Together, the two volumes present a number of different new directions in Business and Customer Analytics with an emphasis in personalization of services, the development of new mathematical models and new algorithms, heuristics and metaheuristics applied to the challenging problems in the field. Sections of the book have introductory material to more specific and advanced themes in some of the chapters, allowing the volumes to be used as an advanced textbook. Clustering, Proximity Graphs, Pattern Mining, Frequent Itemset Mining, Feature Engineering, Network and Community Detection, Network-based Recommending Systems and Visualization, are some of the topics in the first volume. Techniques on Memetic Algorithms and their applications to Business Analytics and Data Science are surveyed in the second volume; applications in Team Orienteering, Competitive Facility-location, and Visualization of Products and Consumers are also discussed. The second volume also includes an introduction to Meta-Analytics, and to the application areas of Fashion and Travel Analytics. Overall, the two-volume set helps to describe some fundamentals, acts as a bridge between different disciplines, and presents important results in a rapidly moving field combining powerful optimization techniques allied to new mathematical models critical for personalization of services. Academics and professionals working in the area of business anyalytics, data science, operations research and marketing will find this handbook valuable as a reference. Students studying these fields will find this handbook useful and helpful as a secondary textbook.
Business and Scientific Workflows: A Web Service-Oriented Approach (IEEE Press Series on Systems Science and Engineering #5)
by Wei Tan MengChu ZhouFocuses on how to use web service computing and service-based workflow technologies to develop timely, effective workflows for both business and scientific fields Utilizing web computing and Service-Oriented Architecture (SOA), Business and Scientific Workflows: A Web Service–Oriented Approach focuses on how to design, analyze, and deploy web service–based workflows for both business and scientific applications in many areas of healthcare and biomedicine. It also discusses and presents the recent research and development results. This informative reference features application scenarios that include healthcare and biomedical applications, such as personalized healthcare processing, DNA sequence data processing, and electrocardiogram wave analysis, and presents: Updated research and development results on the composition technologies of web services for ever-sophisticated service requirements from various users and communities Fundamental methods such as Petri nets and social network analysis to advance the theory and applications of workflow design and web service composition Practical and real applications of the developed theory and methods for such platforms as personalized healthcare and Biomedical Informatics Grids The authors' efforts on advancing service composition methods for both business and scientific software systems, with theoretical and empirical contributions With workflow-driven service composition and reuse being a hot topic in both academia and industry, this book is ideal for researchers, engineers, scientists, professionals, and students who work on service computing, software engineering, business and scientific workflow management, the internet, and management information systems (MIS).
Business and Social Media in the Middle East: Strategies, Best Practices and Perspectives
by Nehme Azoury Lindos DaouThis book discusses the effectiveness of Western organizations’ social media strategies in the Middle East. Social media has changed the rules of doing business, but the exact impacts vary across regions. In the context of Middle Eastern societies, social media is seen as a way for individuals and communities to communicate with each other and is generally not viewed as a means for brands to interact with individuals. Examining how the use of social media in the Middle East is shaped by the region’s culture, authors discuss the factors that businesses need to consider when creating digital marketing strategies targeted there. Including case studies of Middle Eastern companies, this book provides a comprehensive analysis of the rise of social media in the MENA region and the often-neglected role of culture in research in this area. It will provide researchers and practitioners with a deeper understanding of conducting business in the Middle East through the effective and efficient use of social media.
Business in Real-Time Using Azure IoT and Cortana Intelligence Suite
by Jeff Barnes Bob FamiliarLearn how today’s businesses can transform themselves by leveraging real-time data and advanced machine learning analytics. This book provides prescriptive guidance for architects and developers on the design and development of modern Internet of Things (IoT) and Advanced Analytics solutions. In addition, Business in Real-Time Using Azure IoT and Cortana Intelligence Suite offers patterns and practices for those looking to engage their customers and partners through Software-as-a-Service solutions that work on any device.Whether you're working in Health & Life Sciences, Manufacturing, Retail, Smart Cities and Buildings or Process Control, there exists a common platform from which you can create your targeted vertical solutions. Business in Real-Time Using Azure IoT and Cortana Intelligence Suite uses a reference architecture as a road map. Building on Azure’s PaaS services, you'll see how a solution architecture unfolds that demonstrates a complete end-to-end IoT and Advanced Analytics scenario.What You'll Learn:Automate your software product life cycle using PowerShell, Azure Resource Manager Templates, and Visual Studio Team ServicesImplement smart devices using Node.JS and C#Use Azure Streaming Analytics to ingest millions of eventsProvide both "Hot" and "Cold" path outputs for real-time alerts, data transformations, and aggregation analyticsImplement batch processing using Azure Data FactoryCreate a new form of Actionable Intelligence (AI) to drive mission critical business processesProvide rich Data Visualizations across a wide variety of mobile and web devices Who This Book is For:Solution Architects, Software Developers, Data Architects, Data Scientists, and CIO/CTA Technical Leadership Professionals
Business, Information Technology and Society
by Stephen D. TanseyThis comprehensive volume introduces the nature and the impact of the new information and communication technologies on business and society. Emphasizing the global impact, it draws upon examples from the USA, Europe, and Japan as well as the newly industrialized countries of the Pacific Rim. Applying a systems thinking approach, author Stephen D. Tansey covers: the environment of computing the IT industry, government and the information economy - and the recent development of e-government initiatives the need to regulate computing the role of IT in the workplace: its effect on organizations and jobs the impact of IT on society at large. Written for students studying business or IT, this book is an invaluable resource offering topical insights into the ways in which information technology is shaping our work and our lives. Without assuming any prior knowledge of either business or IT, this key text provides a unique, essential guide.
Business, Marketing, and Management Principles for IT and Engineering
by Dimitris N. ChorafasIn order to achieve long-term profitability and assure survival for their companies, managers must be informed, imaginative, and capable of adapting to shifting circumstances. Practical decisions rather than theories hold the upper ground. Business, Marketing, and Management Principles for IT and Engineering supplies the understanding required to e
BusinessObjects XI Release 2 For Dummies
by Derek Torres Stuart Mudie Julie AlbaretBusinessObjects may seem like a dauntingly complex topic, but BusinessObjects XI Release 2 For Dummies makes is a snap. Even if you're new to business intelligence tools, this user-friendly guide makes it easy to access, format and share data, analyze the information this data contains, and measure your organization's performance.In no time, you'll be finding your way around Universes to see how everything is shaping up, viewing and creating reports, building powerful queries on your organizations database, and measuring your company's performance using BusinessObjects XI Release 2. This completely jargon-free handbook will put you in complete control of the ways and means of a truly exciting and powerful suite of business intelligence tools. Discover how to:Make business decisions with help from BusinessObjectsUse BusinessObjects XI wizardsPerform a server installationCreate and define a UniverseSet up desktop reportingCustomize and use InfoViewMeasure performance with Dashboard and AnalyticsTake advantage of data marts and understand how they fit into your BusinessObjects systemCreated by a team with more than 15 years combined experience working with BusinessObjects tools, BusinessObjects XI Release 2 For Dummies comes complete with several short lists of useful information, including tips on how to prepare for a successful BusinessObjects integration and helpful resources beyond the pages of this book. You'll also find an overview of Crystal Reports, BusinessObjects' companion reporting tool.