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The Abusive Customer: Breaking the Silence Around Customers’ Aggressive Behavior
by Ivaylo YorgovBreaking the silence around an all-too-common problem, this book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict. Today, more than half of the world’s population is employed in the service sector. This fundamental economic shift is accompanied by heightened attention to customer service and the ‘customer is always right’ paradigm. But when customers act aggressively, everyone pays a price: frontline employees, their families, their companies, and even the abusive customers themselves. Unlike breezier titles on the subject, this book is based in academic research—exploring the ‘why?’ and ‘when?’ behind abusive behavior—that underpins its practical approach, illustrated with real-world stories from professionals on the front lines of customer service. The book’s useful tools include a sample anti-customer abuse policy and management process, a cheat sheet of practices that work for handling its consequences, a summary of effective service recovery processes and practices, and abuse-handling training list and curriculum templates. Managers and workers in customer-facing roles, in industries such as retail, hospitality, tourism, banking, and contact centers, will welcome this essential resource as part of their efforts to stop aggressive customer behavior, and improve employee morale, job satisfaction, and engagement.
The Academic Avant-Garde: Poetry and the American University
by Kimberly Quiogue AndrewsThe surprising story of the relationship between experimental poetry and literary studies.In The Academic Avant-Garde, Kimberly Quiogue Andrews makes a provocative case for the radical poetic possibilities of the work of literary scholarship and lays out a foundational theory of literary production in the context of the university. In her examination of the cross-pollination between the analytic humanities and the craft of poetry writing, Andrews tells a bold story about some of today's most innovative literary works. This pathbreaking intervention into contemporary American literature and higher education demonstrates that experimental poetry not only reflects nuanced concern about creative writing as a discipline but also uses the critical techniques of scholarship as a cornerstone of poetic practice. Structured around the concepts of academic labor (such as teaching) and methodological work (such as theorizing), the book traces these practices in the works of authors ranging from Claudia Rankine to John Ashbery, providing fresh readings of some of our era's most celebrated and difficult poets.
The Academic Book of the Future
by Rebecca E. Lyons Samantha J. RaynerThis book is open access under a CC-BY licence. Part of the AHRC/British Library Academic Book of the Future Project, this book interrogates current and emerging contexts of academic books from the perspectives of thirteen expert voices from the connected communities of publishing, academia, libraries, and bookselling.
The Academic Citizen: The Virtue of Service in University Life (Key Issues in Higher Education)
by Bruce MacfarlaneWith increasing focus on excellence in research and teaching, the service role of the individual academic is often neglected. This book calls for greater recognition of this important aspect of academic life, highlighting the importance of mentoring, committee work and pastoral care in the daily running of universities. Drawing from extensive examples from models around the world, The Academic Citizen points to the benefits of effective communication with colleagues in the faculty, across the university and in corresponding faculties across the world, as well as those in maintaining positive associations with the wider world.
The Academic Corporation: A History of College and University Governing Boards (RoutledgeFalmer Studies in Higher Education)
by Edwin D. Duryea Donald T. WilliamsThis book, the first ever overview of the subject, traces the history of the government of higher education from the middle ages through the 1950's and concludes with a look towards the future. It provides insight into the origins and progression of corporate organization associated with western universities, and explores whether and to what extent changing conditions raise the question of its obsolescence. It will be of interest to those who study higher education as well as the general public, governing board members, and professors.
The Academic Gateway: Understanding the Journey to Tenure (Education)
by Cam Cobb Cecile Badenhorst Frank Deer Joan Chambers Lee Anne Block Lloyd Kornelsen Lyle HammThe Academic Gateway: Understanding the Journey to Tenure investigates the experiences of professors employed in tenure-track positions who are starting their career within a university environment, but have not yet attained the affirmation and permanence that tenure offers. The role that they have taken on entails the preparation of students within a professional school. Some of them have very limited professional experience, while others bring multiple years of experience with them in their transition to a faculty of education. The contributors speak to the three key components of their faculty role: teaching, service, and research. Addressing organizational structures and differences relative to prior roles, they examine how these changes have assisted, confused or altered the way they conduct their day-to-day work. They speak about relevant prior experiences, the preparation they received through graduate school, and the details of the learning curve as they entered into their tenure track role. Have they been successful? The reader will experience the same uncertainty and anticipation every professor goes through during their journey to tenure. This approach amplifies the realism of not knowing whether issues that are spoken about will ultimately be overcome and enhances the validity of their experiences by not biasing the contributions towards those who expect success.
The Academic Hustle: The Ultimate Game Plan for Scholarships, Internships, and Job Offers
by Matthew Pigatt#1 New Release in Financial Aid - Thrive with this ultimate college bookReaders of Confessions of a Scholarship Winner and the Fiske Guide to Colleges 2019 will love The Academic Hustle!An inspirational graduation gift: The Academic Hustle tells the story of Matthew Pigatt and his transformation from a juvenile delinquent with a 2.1 GPA in high school to a national award-winning researcher, graduating magna cum laude from Morehouse College.A college planner to help you get it together: Matthew uses his journey of entering college on academic probation and covering all tuition with loans—to securing over $100,000 in scholarships, fellowships, and awards—as a springboard for a detailed, step-by-step guide to academic and career achievement.Scholarships, Grants, Internships, and Jobs: The Academic Hustle gives a personal accounting of strategies uncovered while conducting research on high-achievers. Through experience and research, Pigatt has refined a system that has been replicated by hundreds of other students to secure millions in funding for their career development.In this book you’ll learn how to:Develop a plan for your careerFind and apply for scholarshipsWin awards and be recognizedCultivate a network for successMaster time and manage moneyDevelop an impressive résuméThis college survival guide is a perfect gift for college students.
The Academic Job Search Handbook
by Jennifer S. Furlong Julia Miller VickFor more than 15 years, The Academic Job Search Handbook has assisted job seekers in all academic disciplines in their search for faculty positions. The guide includes information on aspects of the search that are common to all levels, with invaluable tips for those seeking their first or second faculty position. This new edition provides updated advice and addresses hot topics in the competitive job market of today, including the challenges faced by dual-career couples, job search issues for pregnant candidates, and advice on how to deal with gaps in a CV. The chapter on alternatives to academic jobs has been expanded, and sample resumes from individuals seeking nonfaculty positions are included.The book begins with an overview of the hiring process and a timetable for applying for academic positions. It then gives detailed information on application materials, interviewing, negotiating job offers, and starting the new job. Guidance throughout is aimed at all candidates, with frequent reference to the specifics of job searches in scientific and technical fields as well as those in the humanities and social sciences. Advice on seeking postdoctoral opportunities is also included.Perhaps the most significant contribution is the inclusion of sample vitas. The Academic Job Search Handbook describes the organization and content of the vita and includes samples from a variety of fields. In addition to CVs and research statements, new in this edition are a sample interview itinerary, a teaching portfolio, and a sample offer letter. The job search correspondence section has also been updated, and there is current information on Internet search methods and useful websites.
The Academic Man: A Study in the Sociology of a Profession (Foundations Of Higher Education Ser.)
by Logan WilsonWhen it was originally published, The Academic Man was the first full-scale social science-based study on the American academic profession. The issues identified by Logan Wilson in 1942 remain central to any consideration of the American professoriate. Wilson demonstrates the usefulness of a historical perspective in understanding the present, as well as the considerable continuity in higher education. His acute observations remain a critical base for contemporary studies of higher education.The Academic Man explores three mam aspects of higher education: the academic hierarchy, academic status, and academic processes and functions. He discusses the difficulty college graduates have in finding jobs, a problem still prevalent today. He also examines the small number of publications produced by graduates with Ph.Ds, showing that only a few account for the greatest percentage of publications, as well as the ratio of teaching activities to non-teaching activities performed by faculty members.In his new introduction, Philip G. Altbach discusses the changes that have occurred in the college community during the past half-century, including the expansion of universities and the increasing diversity of students and faculty hi terms of gender, ethnicity, and religious background. At the same tune, he shows how Wilson's basic tenets continue to hold true for contemporary academic life. The timelessness of The Academic Man will make it a valuable resource for students, professors, university administrators, and sociologists.
The Academic Marketplace (The\academic Profession Ser. #No. 30)
by Theodore Caplow"This volume is a must for anyone interested in academic problems and will produce the emotion of recognition in those concerned, and the emotion of surprise in those outside the field."-Los Angeles Times "Professors Caplow and McGee have given scholarly respectability to what many a professor has long suspected: Competition in the academic marketplace is as severe as in the business world. [Their book] might come to have the same function for the professor as Machiavelli's work had for ambitious princes."-Midwest Journal of Political Science The Academic Marketplace is a straightforward, hard-hitting exposu of the American university. Caplow and McGee consider all the working parts of the system and assess their suitability to the professed purpose. Their report on the actualities, myths, and consequences of routines thus amounts to an anatomy of an institution-an anatomy that does not present a pretty picture. We learn, for example, that the chief criteria used in making appointments are prestige and compatibility, not teaching ability. The authors describe the precipitous decline in teaching loads and then explain how this tendency is related to the new seller's market, on the one hand, and to the extravagantly indeterminate structure of the university as an institution, on the other. Not only is the temper judicious, the facts well gathered and competently marshaled, but the expression of results is invariably lucid. In a new introduction, the authors sort out fact from legend and discern trends, they address the validity of their own research methods and the applicability of their original findings to today's academic marketplace. They observe that the essential commodity offered in the academic marketplace is still the same-the mysterious intangible called prestige, by which universities, colleges, departments, disciplines, fields of inquiry, journals, and ultimately faculty candidates are ranked from high to low, and raised up and cast down accordingly.
The Academic Portfolio
by Miller Peter Seldin J. ElizabethThis comprehensive book focuses squarely on academic portfolios, which may prove to be the most innovative and promising faculty evaluation and development technique in years. The authors identify key issues, red flag warnings, and benchmarks for success, describing the what, why, and how of developing academic portfolios. The book includes an extensively tested step-by-step approach to creating portfolios and lists 21 possible portfolio items covering teaching, research/scholarship, and service from which faculty can choose the ones most relevant to them. The thrust of this book is unique: It provides time-tested strategies and proven advice for getting started with portfolios. It includes a research-based rubric grounded in input from 200 faculty members and department chairs from across disciplines and institutions. It examines specific guiding questions to consider when preparing every subsection of the portfolio. It presents 18 portfolio models from 16 different academic disciplines. Designed for faculty members, department chairs, deans, and members of promotion and tenure committees, all of whom are essential partners in developing successful academic portfolio programs, the book will also be useful to graduate students, especially those planning careers as faculty members.
The Academic Profession in Europe: New Tasks and New Challenges
by Ulrich Teichler Barbara M. KehmThis book is the first of several with the results of a collaborative European project supported by the European Science Foundation on changes in the academic profession in Europe (EUROAC). It provides a short description of the ESF EUROHESC programme and the particular forms of international collaborative research projects which are funded under the umbrella of this programme. It then outlines the EUROAC project. This project has chosen three foci (governance, professionalisation, academic careers) to analyse changes in the work of the academic profession. The first results in the form of in-depth literature reviews constitute the content of the book. These eight literature reviews about the state of the art of existing research feature the various dimensions of the overall theme. A particular emphasis is put on factors leading to changes in the work tasks of the academic profession in Europe and how the academic profession is coping with these new challenges. Thus, the book provides a state of the art account of existing research about the following themes: main results of previous studies on the academic profession; the academic profession and their interaction with new higher education professionals; professional identities in higher education; extending work tasks: civic mission and sustainable development; academic careers in academic markets; the changing role of academics in the face of rising managerialism; the influence of quality assurance, governance, and relevance on the satisfaction of the academic profession.
The Academic Profession: The Professoriate in Crisis (Contemporary Higher Education #1)
by Philip G. Altbach Martin J. FinkelsteinThe purpose of this series is to bring together the main currents in today's higher education and examine such crucial issues as the changing nature of education in the U.S., the considerable adjustment demanded of institutions, administrators, the faculty; the role of Catholic education; the remarkable growth of higher education in Latin America, contemporary educational concerns in Europe, and more. Among the many specific questions examined in individual articles re: Is it true that women are subtly changing the academic profession? How is power concentrated in academic organizations? How successful are Latin America's private universities? What is the correlation between higher education and employment in Spain? Is minority graduate education in the U.S. producing the desired results?
The Academic Quality Handbook: Enhancing Higher Education in Universities and Further Education Colleges
by Patrick McgheeUniversities and further education colleges are under increasing pressure to provide 'quality' for their students. Quality assurance and development issues affect the staff, resources, administration and culture of an academic institution, yet there is often a lack of clear guidance available to those responsible for implementing best practice. This book provides practical guidelines for managing academic quality assurance and quality enhancement, outlining best practice from both the UK and the rest of the world. Each chapter addresses the key points, risks and good practice across a wide range of quality issues, drawing explicitly and in detail from the QAA guidance on the Code of Practice, Subject Benchmarks, Qualifications Framework and Institutional Audit. The material is presented in an accessible and straightforward style, incorporating useful features such as development questions for individual or team review. A maintained website accompanying this book (www.academicquality.com) contains further useful resources, with updates and supplementary material in this constantly changing area.
The Academic Revolution
by David RiesmanThe Academic Revolution describes the rise to power of professional scholars and scientists, first in America's leading universities and now in the larger society as well. Without attempting a full-scale history of American higher education, it outlines a theory about its development and present status. It is illustrated with firsthand observations of a wide variety of colleges and universities the country over-colleges for the rich and colleges for the upwardly mobile; colleges for vocationally oriented men and colleges for intellectually and socially oriented women; colleges for Catholics and colleges for Protestants; colleges for blacks and colleges for rebellious whites. The authors also look at some of the revolution's consequences. They see it as intensifying conflict between young and old, and provoking young people raised in permissive, middle-class homes to attacks on the legitimacy of adult authority. In the process, the revolution subtly transformed the kinds of work to which talented young people aspire, contributing to the decline of entrepreneurship and the rise of professionalism. They conclude that mass higher education, for all its advantages, has had no measurable effect on the rate of social mobility or the degree of equality in American society. Jencks and Riesman are not nostalgic; their description of the nineteenth-century liberal arts colleges is corrosively critical. They maintain that American students know more than ever before, that their teachers are more competent and stimulating than in earlier times, and that the American system of higher education has brought the American people to an unprecedented level of academic competence. But while they regard the academic revolution as having been an historically necessary and progressive step, they argue that, like all revolutions, it can devour its children. For Jencks and Riesman, academic professionalism is an advance over amateur gentility, but they warn of its dangers and limitations: the elitism and arrogance implicit in meritocracy, the myopia that derives from a strictly academic view of human experience and understanding, the complacency that comes from making technical competence an end rather than a means.
The Academic Sabbatical: A Voyage of Discovery (Education)
by Susan E. Elliott-Johns Donald Scott Shelleyann Scott Cecile Badenhorst Lee Anne Block Lloyd Kornelsen Heather McLeod Merridee Bujaki Timothy Sibbald Anahit Armenakyan Antoinette Doyle Jacqueline Hesson Xuemei Li Pei-Ying Lin Sharon C. Penney Maria Del France Gabriel Young Professor Victoria HandfordThe Academic Sabbatical: A Voyage of Discovery is a collection of narratives that reveals how important sabbaticals are to faculty and, by extension, to higher education. This in-depth look at the diverse experiences and perspectives provides a wealth of evidence that sabbaticals are instrumental in increasing productivity in terms of research and knowledge dissemination.These periods of self-directed and focused work enable scholars to restore their academic energies, leading to enhanced engagement with their programs, graduate students, and intellectual exchange among peers. Although not without challenges and tensions, sabbaticals help academics build stronger and deeper connections.While this book stands alone in promoting the richness and potential of the sabbatical as a structural feature of the academy, it is a great follow-up to The Academic Gateway and Beyond the Academic Gateway, which respectively discuss the tenure-track and tenure experience.This book is the third in the Lives in the Canadian Academic Landscape triptych.
The Academic Skills Handbook: Your Guide to Success in Writing, Thinking and Communicating at University (SAGE Study Skills Series)
by Diana Hopkins Tom ReidThis is your complete guide to acing your assignments and getting the most out of your time at university. Packed with tips, tools and a digital companion loaded with real-life examples, this book will help you: communicate your ideas with confidence and clarity watch your skills grow with diagnostic tools create your own study plan tailored to the skills you need know what your tutor is looking for and how to deliver turn your skills into success after university. This book is specially designed to show you where your strengths are and what you need to work on, so you get a practice plan that is perfect for your needs. It then arms you with the principles and practice to get ahead in your academic writing, presentations and group work. SAGE Study Skills are essential study guides for students of all levels. From how to write great essays and succeeding at university, to writing your undergraduate dissertation and doing postgraduate research, SAGE Study Skills help you get the best from your time at university. Visit the SAGE Study Skills hub for tips, resources and videos on study success!
The Academic Skills Handbook: Your Guide to Success in Writing, Thinking and Communicating at University (SAGE Study Skills Series)
by Diana Hopkins Tom ReidThis is your complete guide to acing your assignments and getting the most out of your time at university. Packed with tips, tools and a digital companion loaded with real-life examples, this book will help you: communicate your ideas with confidence and clarity watch your skills grow with diagnostic tools create your own study plan tailored to the skills you need know what your tutor is looking for and how to deliver turn your skills into success after university. This book is specially designed to show you where your strengths are and what you need to work on, so you get a practice plan that is perfect for your needs. It then arms you with the principles and practice to get ahead in your academic writing, presentations and group work. SAGE Study Skills are essential study guides for students of all levels. From how to write great essays and succeeding at university, to writing your undergraduate dissertation and doing postgraduate research, SAGE Study Skills help you get the best from your time at university. Visit the SAGE Study Skills hub for tips, resources and videos on study success!
The Academic Skills Handbook: Your Guide to Success in Writing, Thinking and Communicating at University (Student Success)
by Diana Hopkins Tom ReidThis is your complete guide to success in navigating, writing, thinking, and communicating at university. Packed with tips, diagnostic tools, guided exercises, and full text examples, it equips you to boost your grades, ace your assignments, and get the most out of your time at university. This book helps you: Prepare for and navigate university culture Develop the academic skills needed for success at university Communicate your ideas with confidence and clarity Watch your skills grow with diagnostic tools Create your own study plan tailored to the skills you need Know what your tutor is looking for and how to deliver Turn your skills into success after university The Academic Skills Handbook is specially designed to show you where your strengths are and what you need to work on, so you get a practice plan that is perfect for your needs. It then arms you with the principles and practice to get ahead in your academic writing, presentations and group work. What′s new to this edition? Three chapters on university culture, writing blogs, and online and blended learning (including best practices for using AI as a support tool), as well as new annotated examples of course work and increased coverage of wellbeing. Student Success is a series of essential guides for students of all levels. From how to think critically and write great essays to boosting your employability and managing your wellbeing, the Student Success series helps you study smarter and get the best from your time at university.
The Academic Skills Handbook: Your Guide to Success in Writing, Thinking and Communicating at University (Student Success)
by Diana Hopkins Tom ReidThis is your complete guide to success in navigating, writing, thinking, and communicating at university. Packed with tips, diagnostic tools, guided exercises, and full text examples, it equips you to boost your grades, ace your assignments, and get the most out of your time at university. This book helps you: Prepare for and navigate university culture Develop the academic skills needed for success at university Communicate your ideas with confidence and clarity Watch your skills grow with diagnostic tools Create your own study plan tailored to the skills you need Know what your tutor is looking for and how to deliver Turn your skills into success after university The Academic Skills Handbook is specially designed to show you where your strengths are and what you need to work on, so you get a practice plan that is perfect for your needs. It then arms you with the principles and practice to get ahead in your academic writing, presentations and group work. What′s new to this edition? Three chapters on university culture, writing blogs, and online and blended learning (including best practices for using AI as a support tool), as well as new annotated examples of course work and increased coverage of wellbeing. Student Success is a series of essential guides for students of all levels. From how to think critically and write great essays to boosting your employability and managing your wellbeing, the Student Success series helps you study smarter and get the best from your time at university.
The Academic System in American Society (Foundations Of Higher Education Ser.)
by Alain TouraineAlthough the period of student protests of the 1960s and 1970s has long passed, Alain Touraine argues, in this wide-ranging and vigorous essay, that the period's problems remain with us. Higher degrees have become less and less valuable on the labor market and the demand for academic reform has become more intense. Community colleges still try to provide equal educational opportunities for the poor and the minorities, without much success. And the university has not yet resolved the conflict between being the home of impartial inquiry and research and serving constituent interests.Touraine views American higher education as a system within a definite, though changing, social context. He compares U.S. student movements with those of other countries. He is skeptical about the way Americans view the relationships between the university and what he regards as the ruling forces of the society, between knowledge and power, between production and education. He offers no facile solutions, but he presents an exciting, nontraditional analysis of the social and political forces that have shaped the modern history of higher education.In the new introduction, Clark Kerr contrasts his own views as an American observer to those of Touraine as a French intellectual. He asserts that the family, not higher education, is the most important "school" in the process of reproducing society. Kerr places more emphasis than does Touraine on the labor market, on the production functions (training of skills and advancing technology) of the vast nonelite segments of American higher education, on the long-term impacts of science in changing society, and on scholarly criticism in affecting transformations, and places less emphasis on sporadic political protests by faculty and students.He agrees with Touraine however, in his two great themes: (1) that you cannot understand the academic system unless you first understand society; and (2) that the rise of the university must be understood to understand modern society, where "knowledge is power." This volume will be important to all those interested in higher education, whether as participants or observers.
The Academic Writer's Toolkit: A User’s Manual
by Arthur Asa BergerBerger’s slim, user-friendly volume on academic writing is a gift to linguistically-stressed academics. Author of 60 published books, the author speaks to junior scholars and graduate students about the process and products of academic writing. He differentiates between business writing skills for memos, proposals, and reports, and the scholarly writing that occurs in journals and books. He has suggestions for getting the “turgid” out of turgid academic prose and offers suggestions on how to best structure various forms of documents for effective communication. Written in Berger’s friendly, personal style, he shows by example that academics can write good, readable prose in a variety of genres.
The Academic Writer: A Brief Rhetoric, 4e
by Lisa EdeThe Academic Writer is a brief guide that prepares students for any college writing situation through a solid foundation in rhetorical concepts. By framing the reading and composing processes in terms of the rhetorical situation, Lisa Ede gives students the tools they need to make effective choices. With an emphasis on analysis and synthesis, and making and supporting claims, students learn to master the moves of academic writing across mediums. A new chapter on "Strategies for Multimodal Composing" and advice on writing in a multimodal environment throughout the text help instructors take students into new contexts for reading and composing. New coverage of drafting, editing, and revising, and updated coverage of academic research--including the 2016 MLA guidelines--ensures that students are supported at all stages of the writing process.
The Academic's Handbook
by Craufurd D. Goodwin A. Leigh DeneefThis new, revised, and expanded edition of the popularAcademic’s Handbookis an essential guide for those planning or beginning an academic career. Faculty members, administrators, and professionals with experience at all levels of higher education offer candid, practical advice to help beginning academics understand matters including: The different kinds of institutions of higher learning and expectations of faculty at each. The advantages and disadvantages of teaching at four-year colleges instead of research universities. The ins and outs of the job market. Alternatives to tenure-track, research-oriented positions. Salary and benefits. The tenure system. Pedagogy in both large lecture courses and small, discussion-based seminars. The difficulties facing women and minorities within academia. Corporations, foundations, and the federal government as potential sources of research funds. The challenges of faculty mentoring. The impact of technology on contemporary teaching and learning. Different types of publishers and the publishing process at university presses. The modern research library. The structure of university governance. The role of departments within the university. With the inclusion of eight new chapters, this edition ofThe Academic’s Handbookis designed to ease the transition from graduate school to a well-rounded and rewarding career. Contributors. Judith K. Argon, Louis J. Budd, Ronald R. Butters, Norman L. Christensen, Joel Colton, Paul L. Conway, John G. Cross, Fred E. Crossland, Cathy N. Davidson, A. Leigh DeNeef, Beth A. Eastlick, Matthew W. Finkin, Jerry G. Gaff, Edie N. Goldenberg, Craufurd D. Goodwin, Stanley M. Hauerwas, Deborah L. Jakubs, L. Gregory Jones, Nellie Y. McKay, Patrick M. Murphy, Elizabeth Studley Nathans, A. Kenneth Pye, Zachary B. Robbins, Anne Firor Scott, Sudhir Shetty, Samuel Schuman, Philip Stewart, Boyd R. Strain, Emily Toth, P. Aarne Vesilind, Judith S. White, Henry M. Wilbur, Ken Wissoker
The Academic's Handbook, Fourth Edition: Revised and Expanded
by Lori A. Flores and Jocelyn H. OlcottIn recent years, the academy has undergone significant changes: a more competitive and volatile job market has led to widespread precarity, teaching and service loads have become more burdensome, and higher education is becoming increasingly corporatized. In this revised and expanded edition of The Academic's Handbook, more than fifty contributors from a wide range of disciplines and backgrounds offer practical advice for academics at every career stage, whether they are first entering the job market or negotiating the post-tenure challenges of leadership and administrative roles. Contributors affirm what is exciting and fulfilling about academic work while advising readers about how to set and protect boundaries around their energy and labor. In addition, the contributors tackle topics such as debates regarding technology, social media, and free speech on campus; publishing and grant writing; attending to the many kinds of diversity among students, staff, and faculty; and how to balance work and personal responsibilities. A passionate and compassionate volume, The Academic's Handbook is an essential guide to navigating life in the academy.Contributors. Luis Alvarez, Steven Alvarez, Eladio Bobadilla, Genevieve Carpio, Marcia Chatelain, Ernesto Chávez, Miroslava Chávez-García, Nathan D. B. Connolly, Jeremy V. Cruz, Cathy N. Davidson, Sarah Deutsch, Brenda Elsey, Sylvanna M. Falcón, Michelle Falkoff, Kelly Fayard, Matthew W. Finkin, Lori A. Flores, Kathryn J. Fox, Frederico Freitas, Neil Garg, Nanibaa’ A. Garrison, Joy Gaston Gayles, Tiffany Jasmin González, Cynthia R. Greenlee, Romeo Guzmán, Lauren Hall-Lew, David Hansen, Heidi Harley, Laura M. Harrison, Sonia Hernández, Sharon P. Holland, Elizabeth Q. Hutchison, Deborah Jakubs, Bridget Turner Kelly, Karen Kelsky, Stephen Kuusisto, Magdalena Maczynska, Sheila McManus, Cary Nelson, Jocelyn H. Olcott, Rosanna Olsen, Natalia Mehlman Petrzela, Charles Piot, Bryan Pitts, Sarah Portnoy, Laura Portwood-Stacer, Yuridia Ramirez, Meghan K. Roberts, John Elder Robison, David Schultz, Lynn Stephen, James E. Sutton, Antar A. Tichavakunda, Keri Watson, Ken Wissoker, Karin Wulf