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The Servant Leader: How to Build a Creative Team, Develop Great Morale and Improve Bottom-line Performanceby James A. Autry
Servant leadership is leadership the right way--a better way of being a manager and part of organizational life. Servant leadership will produce fulfilling emotional, psychological, and spiritual rewards for everyone involved. It will enhance productivity, encourage creativity, and benefit the bottom line. In The Servant Leader,top-selling author, former Fortune 500 executive, and business consultant James A. Autry shows you how to remain true to the servant leadership model when handling day-to-day and long-term management situations. You'll learn how to manage with respect and honesty and how to empower employees to achieve new levels of satisfaction. Plus, you'll learn why servant leadership can be the guiding light to becoming the kind of leader and person you want to be. You'll discover how to: Maintain your spiritual focus while dealing with such challenging issues as firing, harassment, substance abuse, and performance problems; Provide guidance during conflict and crisis; Assure your continued growth and progress as a leader; Train managers in the principles of servant leadership; Transform a company with morale problems into a great place to work; And more. Real leadership begins on the inside with your own commitment to inspire the best in others. But it's one thing to make the commitment; it's quite another to develop the skills to make that happen. If you are an executive, a manager, or someone who aspires to be in a leadership role, you will find the servant leadership philosophy to be a valuable, refreshing, and rewarding approach to leading others and to business life. "This is an awesome book. James Autry's gift is that he brings lofty ideals down to earth with general illustrations that make them easy to understand and apply. I highly recommend it!" --Jack Canfield, coauthor,Chicken Soup for the Soul at Work. "The Servant Leader illuminates a clear path to personal, spiritual, and material actualization, which, in return,creates an infinite circle of prosperity." --Tom Gould, retired chairman and CEO, Younkers, Inc. "Quite simply, this is an extraordinary book. It is a classic already and the first truly great leadership book of the new century." --John Noble, director, Greenleaf Center, UK. "The Servant Leader is really the best field guide I've seen for helping managers transform themselves into true leaders." --Doug Greene,CEO, New Hope Group. "Servant leadership is key to surviving and thriving in the twenty-first century. Let both Jim Autry and his book, The Servant Leader, be your guide." --Ken Blanchard, coauthor, The One Minute Manager.
What Do Citicorp, UPS and Marriott have in common? They are "breakthrough" service providers,firms that changed the rules of the game in their respective industries by consistently meeting or exceeding customer needs and expectations. To find out how these companies do it, service management experts James Heskett, Earl Sasser, and Christopher Hart put the question to the chief executive officers of fifteen of America's leading service firms attending a workshop at the Harvard Business School. Breakthrough leaders, they discovered, think very differently about their businesses than do their competitors, in distinct and well-defined ways. Now, in Service Breakthroughs, based upon five years of exhaustive research in fourteen service industries, Heskett, Sasser, and Hart show exactly what enables one or two companies in each industry to constantly set new standards for quality and value that force competitors to adapt or fail. At the heart of breakthrough performance, the authors contend, is a sometimes intuitive but thorough understanding of the "self-reinforcing service cycle" that replaces traditional management of "trade-offs." The "cycle" is a paradigm derived from the research results suggesting direct links between heightened customer satisfaction, increased customer retention, augmented sales and profit, improved quality and productivity, greater service value per unit of cost, improved satisfaction of service providers, increased employee retention, and further heightened customer satisfaction. With detailed examples and dramatic case studies of Mark Twain Bancshares, American Airlines, Florida Power & Light, Federal Express, McDonald's and many other companies, Heskett, Sasser, and Hart show how this self-reinforcing cycle of behavior differentiates breakthrough leaders from their "merely good" competitors. The authors describe how breakthrough managers develop counter-intuitive, even contrarian, strategic service visions. These companies define their "service concept" in terms of results achieved for customers rather than services performed. They target market segments by focusing on psychographics -- how customers think and behave -- instead of demographics. And instead of viewing a service delivery system as a facility where the service is produced and sold, breakthrough firms see it as an opportunity to enhance the quality of the service. These profound differences in thought and action have brought spectacular results. For managers who wish to set the pace in their service industries, Service Breakthroughs will be essential reading.
The Serving Leader: 5 Powerful Actions That Will Transform Your Team, Your Business, and Your Companyby Ken Jennings Ken Blanchard John Stahl-Wert
A unique and practical action approach to servant leadership-a popular and widely espoused concept that figures prominently in the writings of Ken Blanchard, Peter Senge, Stephen Covey, Peter Block, and many others * Uses a compelling story format with highly sympathetic characters to make servant leadership accessible to a wide audience At a time of increasing concern about ethics at the top, The Serving Leader makes the case for an approach to leadership that is both more moral and more effective than the ruthless, anything-for-the-bottom-line approach that has brought disgrace-and often ruin-to many once-mighty organizations. Serving leaders lead by serving others, not by using them. As one of the characters in the book notes, A leader qualifies to be first by putting other people first. It sounds paradoxical, but it works-and The Serving Leader shows precisely how and why. While The Serving Leader uses a parable to outline the basics of servant leadership, all the people in it are based on real people, the organizations depicted are based on real organizations-and the results they achieved are what really happened. Ken Jennings and John Stahl-Wert use an engaging and moving story about an estranged son, his dying father, and a remarkable group of innovative leaders in business, volunteer organizations, and civic groups to illustrate five pragmatic principles of servant leadership. On one level The Serving Leader is the most practical guide available to implementing servant leadership; on a deeper level, it is a book about the personal journey of growth that real leadership requires.
Internationally acclaimed for his work as a vocal coach to a wide range of top recording artists and celebrities -- among them Eminem, Wilson Phillips, Smashing Pumpkins, Al Jarreau, the Beach Boys, Phish, Billy Idol, Tyra Banks, Billy Baldwin, Alicia Silverstone, and many others -- Roger Love has pioneered a technique that effectively connects speakers and singers to parts of their voice they've never used before. Whether your goal is to carry a tune, expand your vocal range, or speak with ease and confidence before an audience, Roger Love provides you with exactly the help you need. Through the innovative techniques and enjoyable exercises in this book and accompanying CD, Love demonstrates how you can strengthen your "middle voice" and navigate smoothly through several octaves without pressure or strain. Set Your Voice Free holds the key to vocal success and satisfaction -- it's like professional voice lessons in book form.
Freedom from impurity can be a reality in the life of anyone who will apply biblical principles. Far more than explaining how we become enslaved to impurity, or revealing the addiction process, the purpose of this book is to bring true freedom to captives. The biblical teachings presented here have been used in the lives of many in setting them free from bondage. Mike Cleveland, founder and president of Setting Captives Free, writes: "Friend, are you tired of struggling to become free? I was enslaved to impurity for fifteen years and I know the power it has; but I also know that the power of God's grace is stronger than the pull of sin. I invite you to come and enjoy the freedom that is in Jesus Christ." This workbook is designed for either individual use with an accountability partner, or as a small group study. "There can be no doubt that pornography has captured the hearts of many men today. An alarming percentage of Christian men have become enslaved by it. Thankfully, Setting Captives Free provides the keys to unlock the chains that bind men to this sin. I found it to be scripturally sound and personally relevant. It is exactly what I was looking for in my own life, and in my ministry to men struggling with lust." --Pastor David Fidati, Hope Reformed Presbyterian Church, Orrstown, PA "Setting Captives Free is a resource I highly recommend to other pastors who need help to combat pornography in their churches!" --Pastor Dan Page, Senior Pastor, Calvary Community Church, Stow, Ohio Individuals in bondage to sexual sin typically need help in three key areas if they are to truly break free to a life of righteousness. First is the need to understand key biblical truths that are the foundation for lasting change. Second are concrete, practical steps on how to apply God's Word to their thinking and behavior. Third, they need hope to persevere. This book provides all three. That is why I use it regularly when I counsel people in sexual sin. --Randy Patten, Executive Director, Natl. Assoc. ofNouthetic Counselors (NANC) Mike is a full-time airline pilot with Continental Airlines and he and his wife, Jody, have six children (four of whom are still at home). Mike has written seven books, is the speaker on "Setting Captives Free Radio," and is currently working on his PhD in Pulpit Communications and Expository Preaching from Trinity College and Seminary in Newburgh, Indiana.
Mario Bergner tells the story of his journey through life as a gay man in search of spiritual healing and acceptance from God. He shares the hope, questions, and truths he learned along the way. He shows how he came to know God and his understanding of the Bible. He believes that God loves everyone whether they are gay or straight and that God can restore and redeem anyone who seeks Him.
All of us will experience grief in our lives and in SEVEN CHOICES, the reader is guided through the often-confusing range of emotions and issues that occur during the grieving process. The author identifies the 7 major phases of grief, each of which offers the griever a choice that will engender growth and allow them to break with the past and experience the discovery of a stronger and balanced self. IMPACT, SECOND CRISIS, OBSERVATION, THE TURN, RECONSTRUCTION, WORKING THROUGH and INTEGRATION. Elizabeth Neeld lost her own young husband 10 yrs ago and her own journey through grief is poignantly told, as are the stories of others who have have coped with loss, helping readers understand that they are not alone in their chaos and confusion. Her familiarity with the scientific literature gives the reader invaluable information on how our choices and behavior determine our progress. Enriched by the experiences of people who have found a renewed zest for life, this beautifully written book provides the deep compassion, the keen insight, and the practical steps that will empower the bereaved person to become a healthier, happier and wise individual.
One of the most inspiring and impactful books ever written, The 7 Habits of Highly Effective People has captivated readers for 25 years. It has transformed the lives of Presidents and CEOs, educators and parents-- in short, millions of people of all ages and occupations.
A lot of teens read books, but I [author] wasn't one of them. (I did read several Cliffs Notes book summaries, however.) So if you're like me, you may be ready to shelve this book. But before you do that, hear me out. If you promise to read this book, I'll promise to make it an adventure. In fact, to keep it fun, I've stuffed it full of cartoons, clever ideas, great quotes, and incredible stories about real teens from all over the world ... along with a few other surprises. So will you give it a try? Okay? Okay! Now, back to the book. This book is based on another book that my dad, Stephen R. Covey, wrote several years ago entitled The 7 Habits of Highly Effective People. Surprisingly, that book has become one of the best-selling books of all time.
We All Crave An Authentic Experience Of Intimacy. Though our hearts crave intimacy, though our minds understand our deep need for it, the self-revelation it requires is often too daunting a task. Complete and unrestrained sharing of self exposes the deepest human fear of being rejected for being ourselves. In The Seven Levels of Intimacy, Matthew Kelly both acknowledges and calms our fears, while teaching us how to move beyond them to experience the power of true intimacy. Matthew reveals that each relationship is built upon a pattern of interaction. In the beginning stages, we rely on casual interactions, gaining familiarity by focusing on superficialities and facts. We grow closer and begin to share our opinions, learning to accept each other and embrace the growing relationship despite the difference in our experiences and viewpoints. Once our differences and opinions are shared and accepted, we feel safe enough to reveal our hopes, dreams, and feelings, developing trust. With this trust, we open ourselves and are able to share our legitimate needs, becoming liberated from carrying the burden of our real needs alone. At last, we are deeply intimate and both willing and able to reveal our deepest fears. We are beyond judgment and feel trust and acceptance. By moving through and building upon each level of intimacy, we find comfort and gain trust in our partners and ourselves until, by developing and deepening our intimacy within each level, we are able to fully open ourselves, finally opening to the possibility of truly being loved. It is through mastering the seven levels of intimacy that we will break through to fully experiencing love, commitment, trust, and happiness. The Seven Levels of Intimacy is a brilliant and practical guide to creating and sustaining intimacy, whether you are looking for a deeper sense of connection with your spouse, looking for more fulfillment in your relationship with your boyfriend or girlfriend, trying to improve your relationships with your children, or simply wondering what you should be looking for in a partner. With profound insight and the use of powerful, everyday examples, Matthew Kelly explains how we can nurture the intimacy in our relationships. The Seven Levels of Intimacy redefines how we view our interactions with others. This new understanding leads us to successfully create the strong connections, deep joy, and lasting bonds that we all long for.
Introduces the major ideas of chaos theory. Shows how they can be used metaphorically in day to day living.
What is it about the number seven that has such a hold on us? Why are there seven deadly sins? Seven days of the week? Seven wonders of the world, seven colors of the spectrum, seven ages of man, and seven sister colleges? Why can we hold seven numbers or words in our working memory--but no more? Author Jackie Leo explores everything about this mystical, magical, useful, and fun number in her new book. SEVEN REASONS YOU NEED THIS BOOK 1. SEVEN is a tool to improve the quality of your life. It is a way to define time, synthesize ideas, and keep your mind performing at top speed in an era of distractions. 2. SEVEN is culturally significant. It pops up everywhere, structuring our world in ways so fundamental, we notice them only when we pause to look. Across the ages and across cultures, the number has acquired a huge scientific, psychological, and religious significance. 3. SEVEN is intriguing. Why, out of hundreds of recipes in a cookbook, do people return to the same seven, over and over? Why, when asked to choose a number between one and ten, does such a large majority of people choose seven? Why does it take seven rounds of shuffling to obtain a fully mixed deck of cards? 4. SEVEN is influential. You'll learn how the number seven shapes our thinking, our choices, and even our relationships. 5. SEVEN is practical. Throughout this book are Top Seven lists covering the best ways to get someone's attention, to build your personal brand, and to put yourself in the path of prosperity and good luck. 6. SEVEN is fun. You'll encounter surprising facts, intriguing puzzles, and hilarious anecdotes. 7. SEVEN is wise. You'll hear stories about the meaning of seven from Mehmet Oz, Sally Quinn, Liz Smith, Christina Ricci, and many others. Artfully designed and full of enough insights to keep you engaged in conversation at the water cooler for years, SEVEN will provoke, enlighten, and amuse.
There's no scoreboard in the sanctuary, and the only plate is probably for the offering. But every church leader needs to know how to win, and every congregation needs to know when to cheer. This insightful book speaks to every church leader who yearns for a simpler, more effective approach to ministry. An engaging parable about one overwhelmed pastor is followed by an overview of seven successful team practices, each one developed and applied in a ministry setting. Reinforced by relevant discussion questions, these clear, easy, and strategic practices can turn any ministry into a winning team. Your ministry is perfectly designed to produce the results you are currently experiencing. If you are satisfied with those results, you don't need this book. If not, it's time for a change. Like your own personal trainer,7 Practices of Effective Ministryis an insightful guide for any leader who yearns for a simpler, more effective approach to ministry. Here are seven strategic principles that when put into play will bring focus and clarity to everything you do and turn your ministry into a winning team. "For many years, I practiced and taught church growth. What I have witnessed as a member at North Point takes church growth to a whole new level. Andy and his team communicate principles that will add value to you and the church you love. " John C. Maxwell, founder, The INJOY Group "Every professional athlete recognizes the value of solid coaching. The best are always working to get better. From what I've seen at North Point, these seven practices can improve the game of any church in America. " John Smoltz, Cy Young Award-winning pitcher "The practices covered in this book are down-to-earth, practical, and come from real difference-makers who know what church leadership is all about. Andy, Reggie, and Lane have definitely hit the ball out of the park withthe7 Practices of Effective Ministry. " Ed Young, Jr. , senior pastor, Fellowship Church Story Behind the Book Looking for ways to help pastors faced with hectic lives and depleted resources, Andy Stanley, Reggie Joiner, and Lane Jones decided to write a parable about the complicated life of a local pastor. Rather than come straight at those in ministry with formulas and lists, they engage readers in an effort to have them identify with the character.
This is a great manual on how to make your marriage work. The authors postulate some common problems and their solutions. The book is filled with questionaires to help you assess your current position and exercises to help you and your spouse do a better job in your marriage.
The author explains the seven reasons why he believes the Bible is a trustworthy book.
The words spoken from the cross, says Dr. Arthur W. Pink, "reveal the excellencies of the One who suffered there; and inform us of the purpose, the meaning, the sufferings, and the sufficiency of the Death Divine."
A definitive guide to the latest tactics for avoiding heart disease and a heart attack -- from a trusted physician and bestselling author Dr. Bob Arnot offers cutting-edge advice on a subject at the forefront of the nation's health consciousness: heart health. When Dr. Arnot's father -- himself a distinguished doctor -- died of a massive heart attack a year ago, it came as a horrible shock. A heart attack can happen to anyone, but upon further investigation, Dr. Arnot came to the realization that his father's death might have been preventable. The tragedy inspired Dr. Arnot to write this book, exploring all the very latest advances in medical science, many of which have occurred in the last year, and developing steps that can help people avoid his father's fate. Dr. Bob discusses how to: ·Know the warning signs. ·Determine your risk. ·Get the right diagnosis. ·Get the right medications. ·Get the right procedures. Based on extensive discussions with renowned experts in the field of cardiology (who are quoted extensively), Seven Steps to Stop a Heart Attack covers all the risks, symptoms, procedures, and medications in prose that is clear, concise, and easy to follow. For a country in which half a million people die each year from heart attacks, this is a work of profound importancefor the general public and physicians alike.
No brand is more trusted among teens and young women than Seventeen. The monthly magazine's more than 13 million devoted readers know it is the place to learn about what matters most to a girl--and fashion is at the top of the list! Packed with amazing clothes and indispensable style advice, Seventeen's Ultimate Guide to Style is the book readers will turn to again and again for fashion inspiration. Seventeen's Ultimate Guide to Style is all about teaching young women to cultivate their own unique style. The book draws advice from the magazine's editors, real-girl style experts, Hollywood stylists, and celebrity fashion icons. Its chapters explore seven timeless fashion vibes: Classic, Edgy, Girly, Glam, Sporty, Artsy, and Boho. Each section breaks down all a girl needs to know about mastering the look and giving it her personal twist. Throughout its beautifully illustrated pages, the book also provides young women with endless ideas to maximize their wardrobe, stretch their dollar, and make everyday basics work in hundreds of ways. Seventeen's Ultimate Guide to Style is an indispensable resource for young fashionistas everywhere.
The book used by Sex and Love Addicts Anonymous, which is based on the same principles as Alcoholics Anonymous.
This book is about enjoying the gift of sex as a way of celebrating and knowing its gracious giver.
Relationship experts Dr. Joel Block and Kimberly Dawn Neumann teach couples how to build sexual intimacy and use it to conquer obstacles outside the bedroom - identifying fifteen of the most common problems couples run into and the sexual solution to each one.
If missionary has become monotonous, and doggy has gotten dull, then turn to the Sex Deck. Tonight, skip the same-old-same-old and give Leg Wrap, Easy Rider, or The Sun Worshiper a try. This provocative and inspiring deck from the international best-seller, The Lover's Guide, offers over 50 ways for lovers to spice up their sex play. Pull a card at random for some steamy spontaneity, leave a suggestion in a lover's briefcase or purse, or slip it under their pillow.
From the New York Times bestselling author of She Comes First and Be Honest--You're Not That Into Him Either comes a revolutionary 30-day program to detoxify and rejuvenate your love life For many of us--whether we're in a relationship or actively dating in the hopes of finding that special someone--our love lives have become a source of toxicity. Sex Recharge offers a new way to start fresh and take action. In this practical, life-changing guide, Ian Kerner lays out a friendly, achievable 30-day course of action to help you rebuild your love life from the inside out. Whether you're single or coupled, Sex Recharge will enable you to achieve the relationship results you deserve.
This deliciously salacious daybook offers you a cornucopia of sensual delights designed to fire up every desire and satisfy every sexual fantasy.
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