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The V Zone: A Woman's Guide to Intimate Health Care
by Colette BouchezThe V Zone answers those difficult and embarrassing questions women often are unable to ask their own doctor. Colette Bouchez, an award winning medical journalist, explains important health information in easy-to-understand language, and offers women a clear, concise plan for dealing with the most common gynecological complaints. In addition to describing currently available medical treatments, The V Zone reports on natural and alternative solutions, and helps navigate the wide array of over-the-counter products, including menstrual aids, home test kits, and feminine hygiene products. Know instantly what's safe to use, what's not, when it's okay to self-treat, and when it's time to seek professional care. Also included is the latest information on: vaginitis, painful sex urinary tract infections, yeast infections, STDs, and much more! With advice from over two dozen medical experts, The V Zone is the definitive guide women can turn to and rely on, today and for years to come.
The Vagabond's Way: 366 Meditations on Wanderlust, Discovery, and the Art of Travel
by Rolf Potts&“Thought-provoking, encouraging, and inspiring&” (Gretchen Rubin) reflections on the power of travel to transform our daily lives—from the iconoclastic travel writer, scholar, and author of VagabondingFor readers who dream of travel, yearn to get back out on the road, or want to enrich a journey they&’re currently on, The Vagabond&’s Way explores and celebrates the life-altering essence of travel. Each day of the year features a one-page meditation on an aspect of the journey, anchored by words of wisdom from a variety of thinkers—from Stoic philosopher Seneca and poet Maya Angelou to Trappist monk Thomas Merton and Grover from Sesame Street. Iconoclastic travel writer and scholar Rolf Potts embraces the ragged-edged, harder-to-quantify aspects of travel that inevitably change travelers&’ lives for the better in unexpected ways. The book&’s various sections mirror the phases of a trip, including• dreaming and planning the journey: &“All life-affecting journeys—and the unexpected wonders they promise—become real the moment you decide they will happen.&”• embracing the rhythms of the journey: &“The most poignant experiences on the road occur in those quiet moments when we recognize beauty in the ordinary.&”• finding richer travel experiences: &“Developing an instinct to venture beyond the obvious on the road allows you to see places as mysteries to be investigated.&”• expanding your comfort zone: &“No moment of instant gratification can compare to savoring an experience that has been earned by enduring the adversity that comes with it.&” The Vagabond&’s Way encourages you to sustain the mindset of a journey, even when you aren&’t able to travel, and affirms that travel is as much a way of being as it is an act of movement.
The Vagina Bible: The vulva and the vagina - separating the myth from the medicine
by Dr. Jennifer GunterDoes eating sugar cause yeast infections? Does pubic hair have a function? Should you have a vulvovaginal care regimen?Will your vagina shrivel up if you go without sex?What's the truth about the HPV vaccine?So many important questions, so much convincing, confusing, contradictory misinformation! In this age of click bait, pseudoscience, and celebrity-endorsed products, it's easy to be overwhelmed-whether it's websites, advice from well-meaning friends, uneducated partners, and even healthcare providers. So how do you separate facts from fiction? Obstetrician Jen Gunter, an expert on women's health-and the internet's most popular go-to doc-comes to the rescue with a book that debunks the myths and educates and empowers women. From reproductive health to the impact of antibiotics and probiotics, and the latest trends, including vaginal steaming, vaginal marijuana products, and jade eggs, Gunter takes us on a factual, fun-filled journey. Discover the truth about:· The vaginal microbiome · Genital hygiene, lubricants, and hormone myths and fallacies · How diet impacts vaginal health · Stem cells and the vagina · Cosmetic vaginal surgery· What changes to expect during pregnancy, after childbirth, and through menopause· How medicine fails women by dismissing symptomsPlus:· Thongs vs. lace: the best underwear for vaginal health· How to select a tampon · The full glory of the clitoris and the myth of the G Spot... And so much more. Whether you're a twenty-six-year-old worried that her labia are 'uncool' or a sixty-six-year-old dealing with painful sex, this comprehensive guide is sure to become a lifelong trusted resource.
The Vagina Bible: The vulva and the vagina - separating the myth from the medicine
by Dr. Jennifer GunterDoes eating sugar cause yeast infections? Does pubic hair have a function? Should you have a vulvovaginal care regimen?Will your vagina shrivel up if you go without sex?What's the truth about the HPV vaccine?So many important questions, so much convincing, confusing, contradictory misinformation! In this age of click bait, pseudoscience, and celebrity-endorsed products, it's easy to be overwhelmed-whether it's websites, advice from well-meaning friends, uneducated partners, and even healthcare providers. So how do you separate facts from fiction? Obstetrician Jen Gunter, an expert on women's health-and the internet's most popular go-to doc-comes to the rescue with a book that debunks the myths and educates and empowers women. From reproductive health to the impact of antibiotics and probiotics, and the latest trends, including vaginal steaming, vaginal marijuana products, and jade eggs, Gunter takes us on a factual, fun-filled journey. Discover the truth about:· The vaginal microbiome · Genital hygiene, lubricants, and hormone myths and fallacies · How diet impacts vaginal health · Stem cells and the vagina · Cosmetic vaginal surgery· What changes to expect during pregnancy, after childbirth, and through menopause· How medicine fails women by dismissing symptomsPlus:· Thongs vs. lace: the best underwear for vaginal health· How to select a tampon · The full glory of the clitoris and the myth of the G Spot... And so much more. Whether you're a twenty-six-year-old worried that her labia are 'uncool' or a sixty-six-year-old dealing with painful sex, this comprehensive guide is sure to become a lifelong trusted resource.
The Vagus Nerve Reset: Train Your Body to Heal Stress, Trauma, and Anxiety
by Anna FergusonWith practical, immediate ways to establish a mindful connection with our bodies, The Vagus Nerve Reset helps us tap into our body&’s innate capacity to process and return to a state of safety, transforming the way we respond to every kind of challenge in life.Feeling anxious and disconnected are signs of a nervous system that&’s out of balance. Something as small as a curt message from your boss can be perceived by your body as a threat—which triggers a change in your vagus nerve (a cranial nerve that runs from your brain to your abdomen). In The Vagus Nerve Reset, somatic therapist Anna Ferguson offers easy tools and exercises, grounded in the science of Polyvagal Theory, to help train your nervous system to stop overreacting and start responding more calmly to day-to-day stressors. By tuning in to your vagus nerve you can gently shape your nervous system to achieve greater resilience, improved sleep and digestion, relief from anxiety, and healing from past traumas. The power of somatic therapy: learn how to work with your body to change the way you feel, think, and behave to become more resilientA program to positively change your mood and behavior: you&’ll assess how your vagus nerve is functioning, then incorporate practices such as breath, touch, movement, and intention to grow your connection to your bodyPolyvagal Theory made easy: understand the underlying principle of how the nervous system regulates feelings of safety and how one responds to experiences in the world
The Value Equation: A Business Guide to Wealth Creation for Entrepreneurs, Leaders & Investors
by Christopher H. VolkDiscover one of the surest means to create personal wealth by building a profitable business Every now and then, a business book comes along that offers original insights and a fresh perspective. In The Value Equation: A Business Guide to Creating Wealth for Entrepreneurs and Investors, veteran executive, entrepreneur, and investor Chris Volk delivers an engaging, straightforward explanation about how businesses work and provide wealth for entrepreneurs and investors. The author’s signature approach is centered on his award-winning wealth creation formula in a book designed to simplify complex subjects with math no more complicated than what you learned in middle school. Readers will become acquainted with the characteristics of successful business models, together with insights into how leaders can improve their own models in ways that generate personal and collective wealth. The author’s framework presented in The Value Equation is the foundation upon which most of the largest personal fortunes were built. Chris Volk also provides supplemental materials including interactive Excel spreadsheets, illustrations, and sample corporate financial models on a companion website. There is even a link to an award-winning video series created by Volk that served as his inspiration for the book. Full of illustrative case studies that highlight crucial business and finance concepts The Value Equation includes: Explorations of the true value of using OPM (Other People’s Money) and capital stack variations to build and grow your company. Advice on business assembly, growth, mergers, acquisitions, and corporate reengineering, including discussions of valuation multiples, common risks, and capital options. Guidance on how to valuate business models, delivered with help from a variety of stories and case studies. Uniquely, the author also draws on his own background, including the introduction of three successful companies to the public markets, two of which he was instrumental in founding. The Value Equation is an indispensable addition to the libraries of anyone interested in growing wealth and capital through business, whether as a business leader, entrepreneur or investor.
The Value of Arts for Business
by Giovanni SchiumaThe traditional view of the relationship between business and the arts is very much a one-way affair: organisations may endorse, fund or publicise the arts but the arts have nothing to offer from a business perspective. The Value of Arts for Business challenges this view by showing how the arts, in the form of Arts-based Initiatives (ABIs), can be used to enhance value-creation capacity and boost business performance. The book introduces and explains three models that show how organisations can successfully implement and manage ABIs. Firstly, the Arts Value Matrix enables managers to see how organisational value-drivers are affected by ABIs. Secondly, the Arts Benefits Constellation shows how to assess the benefits of using ABIs. Finally, the Arts Value Map shows how ABIs can be integrated and aligned with organisational strategy and operations. These models lay the foundations for a new research area exploring the links between arts and business.
The Value of Money
by Susan MccarthyOne of our nation's leading financial advisors and the "Soul Authority on Money Management" reveals that while emotions can make financial decisions difficult, our emotional relationship with our money can also lead to not just greater wealth and financial security but amazing personal growth as well. As a financial advisor for the past twenty-five years, Susan McCarthy has firsthand knowledge of the surprising degree to which emotion can govern important financial transactions. But, time and again, she also has seen her clients emerge from challenging financial situations with a newfound sense of purpose in their lives. Says McCarthy: "The world of money is a world of emotion; a stage on which we play out all of our dramas. The lessons it has to teach us go well beyond the financial. They reach deep into our emotional and even our spiritual lives. Money is one of our greatest teachers." According to McCarthy, for many of us the world of money reaches deep into our psyches, setting off fears and uncertainties we often don't even know we harbor. In The Value of Money, she gives readers the tools they need to see past this tumultuous aspect of money to achieve not just greater wealth and financial security but personal insights as well. Presenting various "money types" she has observed in her work, McCarthy helps readers to determine what type (or combination of types) they are and how each typically responds to life's most challenging financial events--taking financial responsibility for the care of a child or elderly parent, the death of a spouse, retirement-- and how to turn around any self-defeating responses to the events. This wise book outlines a path not just to a richer future financially but spiritually as well.
The Value of Wrinkles: A Young Perspective on How Loving the Old Will Change Your Life
by Isabel TomThat Wasn't A White Hair, Was It?We&’re so afraid of aging that we begin to devalue ourselves and others with each passing year. The phrase "30 years old" incites panic. Seniors live in separate communities and barely interact with young people, while middle-aged people spend millions each year on anti-aging products.But what if we have it all wrong? Isabel Tom grew up living with grandparents and has spent over a decade of her career serving older adults. In The Value of Wrinkles she: Teaches you what the elderly offer us that we cannot live withoutChallenges our cultural beliefs and practices that affect those who are agingGives you practical insight on how to care for those older than you
The Value of Wrinkles: A Young Perspective on How Loving the Old Will Change Your Life
by Isabel TomThat Wasn't A White Hair, Was It?We&’re so afraid of aging that we begin to devalue ourselves and others with each passing year. The phrase "30 years old" incites panic. Seniors live in separate communities and barely interact with young people, while middle-aged people spend millions each year on anti-aging products.But what if we have it all wrong? Isabel Tom grew up living with grandparents and has spent over a decade of her career serving older adults. In The Value of Wrinkles she: Teaches you what the elderly offer us that we cannot live withoutChallenges our cultural beliefs and practices that affect those who are agingGives you practical insight on how to care for those older than you
The Values Compass: What 101 Countries Teach Us About Purpose, Life and Leadership
by Mandeep RaiBroadcast journalist Mandeep Rai takes us on a journey to 101 countries around the world, highlighting a single, unique value that has defined each nation's history, culture, and global influence - and how we can apply them to better our own lives and make decisions more effectively. <p><p>Every day, whether we acknowledge it or not, we make decisions based on what we believe in. The choices, challenges, or opportunities facing us - and how we engage with them - in politics, family, relationships, work, and play reveal something important about our character, desires, and personality to ourselves and to others. When those values align and are shared by a single population, they have the power to transform a nation and teach the world valuable lessons about success. <p><p>From India's 'faith' to Vietnam's 'resilience', Argentina's 'passion' to Singapore's 'order', Australia's 'mateship' to Uganda's 'heritage' and from Malta's 'community' to Sri Lanka's 'joy', we may all find something of ourselves in others and succeed together as a result. <p><p>This is an insightful collection of profiles that open our eyes to the world around us, and in turn help us reflect on which values matter, last, and have the power to create change.
The Values Compass: What 101 Countries Teach Us About Purpose, Life, and Leadership
by Dr Mandeep RaiWinner of a 2020 Nautilus Book Award An International Bestseller &“The Values Compass takes us into the hearts, minds, and traditions of the cultures and people of the world. It demonstrates how interconnected we are and how the divisions that exist between us stem from acting with narrow self-interest rather than concern for the good of our human family. I hope that the book will contribute to making our world a happier place.&” —THE DALAI LAMAEvery day we make decisions based on what we believe in: values that define the ambitions we set, the choices we make, and the relationships we choose. In The Values Compass, Dr. Mandeep Rai shows how the countries of the world epitomize the power of values, provide an ideal guide to help us understand our own, and teach us important lessons about success. From Moroccan compromise to Armenian survival and American entrepreneurship, The Values Compass shows how we can incorporate the values that animate nations into our own lives—seeing ourselves through the eyes of the world, and shedding new light on the opportunities and challenges that define us. The result is an insightful and readable collection that helps us reflect on the values that matter most, last longest, and have the greatest power to create change.
The Values Factor
by John F. DemartiniBased on his landmark research and teachings, Dr. John Demartini has discovered the key to fulfillment in all aspects of life. What is the most important step you can take to achieve the life you've always dreamed of? You might think the answer is something like, start saving money, get a better job, find my soul mate, or improve my marriage. Solutions like these might offer temporary satisfaction, but none of them can provide true, lasting fulfillment or help you achieve your unique purpose in life. The Values Factor shows you how to create a life in which every minute can be inspiring and fulfilling. The first step is to identify what you find most meaningful--the values in life that are most important to you. Once you understand your own unique values and align your life accordingly, you can achieve fulfillment in every aspect of your life: deepening your loving relationships, creating an inspiring career, establishing financial freedom, and tapping into a rich spiritual life. Dr. Demartini's provocative thirteen-part questionnaire will reveal to you what you value most. The answers may surprise you! Then, each chapter of this book explains how to align every aspect of your life with your true values, so that you can finally achieve the success that you were capable of all along.
The Van Gogh Blues: The Creative Persons Path Through Depression
by Eric MaiselCreative people will experience depression — that’s a given. It’s a given because they are regularly confronted by doubts about the meaningfulness of their efforts. Theirs is a kind of depression that does not respond to pharmaceutical treatment. What’s required is healing in the realm of meaning.In this groundbreaking book, Eric Maisel teaches creative people how to handle these recurrent crises of meaning and how to successfully manage the anxieties of the creative process. Using examples both from the lives of famous creators such as van Gogh and from his own creativity coaching practice, Maisel explains that despite their inevitable difficulties, creative people possess the ability to forge relationships, repair themselves, and find meaning in their work and their lives. Maisel presents a step-by-step plan to help creative people handle their special brand of depression and rediscover the reasons they are driven to create in the first place.
The Vanishing Face of Gaia: A Final Warning
by James LovelockThe global temperature is rising, the ice caps are melting, and levels of pollution across the world have reached unprecedented heights. According to eminent scientist James Lovelock, in order to survive an assault from her dependents, the Earth is lurching ever closer to a permanent ?hot state. OCO Within the next century, we will almost certainly be forced to give up many of the comforts of western living as supplies are threatened. Only the fittest?and the smartest?will survive. A reluctant jeremiad from one of the environmental movementOCOs elder statesmen, "The Vanishing Face of Gaia" offers an essential wake-up call for the human race.
The VegNews Guide to Being a Fabulous Vegan: Look Good, Feel Good & Do Good in 30 Days
by Jasmin Singer VegNews MagazineGo vegan the fabulous way with this helpful guide from an editor of VegNews, an award-winning vegan media outlet.Maybe you're interested in it for the food, maybe it's the animals, or maybe climate change has got you thinking. Whatever your reason, maybe you don't quite know where to start. After all, doesn't going vegan mean you have to give up tasty snacks, cool shoes, a sense of humor, and your leather couch? (Nope, nope, no way, well . . . eventually.) Covering everything from nutrition (you will get enough protein, promise) to dating (vegans have better sex. It's true) to fitness (you want to lift a car over your head? Sure), Jasmin Singer and the team at VegNews bust all the myths and give you all the facts about a plant-based lifestyle. With 30 easy recipes to get you started, The VegNews Guide to Being a Fabulous Vegan will help you adopt a lifestyle that's better for you, the animals, and the planet. And what's more fabulous than that?
The Vegan Way: 21 Days to a Happier, Healthier Plant-Based Lifestyle That Will Transform Your Home, Your Diet, and You
by Jackie Day“Writing in a playful and upbeat fashion, Day guides her readers through a day-by-day approach to living vegan… For those interested in becoming acquainted with “the vegan way,” this book marvelously succeeds.” – Publishers Weekly"I only wish I had had this book decades ago!" - Moby"This goes well beyond diet ... This book is a comprehensive guide to anyone looking to switch to a plant-based life." - Booklist"The Vegan Way is like having a friendly non-judgmental vegan friend by your side to help you every step of the way as you blossom into a happier, healthier being. So inspiring!" - Pamela AndersonThe VeganWay is a book filled with everything Jackie Day has learned as a happy vegan, a health educator, and author of the popular vegan blog, My Vegan Journal. A lifestyle guide that’s a real game-changer, The Vegan Way is for those who are intimidated by going vegan overnight, but don’t want the transition to stretch out for months or even years. In a 21 day plan that emphasizes three core reasons for going vegan—being as healthy as you can be, being compassionate to animals, and respecting our planet—Jackie provides inspiration along with a specific goal to achieve with all of the support you need to accomplish it. It might be something as simple as switching out your coffee creamer for vanilla almond milk or kicking the cheese habit. Readers will learn where to dine and what to order when eating out, the most vegan-friendly places to visit, how to avoid clothing made from animals, and how to decipher those pesky ingredients lists. And throughout, Jackie will be providing glimpses into the finer points of vegan living, giving readers something to aspire to as they get past Vegan 101. Readers will also find a handful of easy and delicious recipes sprinkled throughout. The Vegan Way is a road map that puts positive thoughts about health, the environment, and animals into action, transforming your life into a vibrant, healthy, and compassionate one.
The Vein of Gold: A Journey to Your Creative Heart (Artist's Way)
by Julia CameronIn the Vein of Gold: A Journey to Your Creative Heart, Julia Cameron, author of The Artist's Way, draws from her remarkable teaching experience to help readers reach out into ever-broadening creative horizons. As in The Artist's Way, she combines eloquent essays with playful and imaginative experiential exercises to make The Vein of Gold an extraordinary book of learning-through-doing. Inspiring essays on the creative process and more than one hundred engaging and energizing tasks involve the reader in "inner play," leading to authentic growth, renewal, and healing.
The Velveteen Principles for Women: Shatter the Myth of Perfection and Embrace All That You Really Are
by Toni Raiten-D'AntonioThe Velveteen Principles for Women is a motivational guidebook for those who want to identify the sources of their unhappiness and become genuinely Real themselves. It is essential reading for women who want to free themselves from self-doubt, silence their inner critics, and live as the Real, unique, and valuable women they are meant to be.
The Velveteen Principles: Hidden Wisdom from a Children's Classic
by Toni Raiten-D'AntonioIn this book the author,Toni Raiten-D'Antonio, uses the story of the Velveteen Rabbit to teach us twelve principles.These principles or ideas will help us become real just like the rabbit in the story book.
The Venture Mindset: How to Make Smarter Bets and Achieve Extraordinary Growth
by Ilya Strebulaev Alex DangFINANCIAL TIMES BUSINESS BOOK OF THE MONTH 'Full of powerful, practical lessons on changing how we think and act.'Eric Schmidt, former CEO and Chairman of Google'Many principles mentioned in the book helped us build Zoom, and they will help you as well.'Eric S. Yuan, founder and CEO, ZoomInspired by venture capitalists' unique way of thinking, The Venture Mindset offers a transformative playbook for delivering results in a rapidly changing world from a top Stanford professor and a technology executive.Venture capitalists are known for their extraordinary ability to spot opportunities. They know how to identify emerging trends, how to bring new industries into being, and when to hold them and when to fold. Their unique way of thinking has made them the force behind world-changing companies such as Amazon, Google, Moderna, SpaceX, and Zoom. Stanford Professor Ilya Strebulaev has devoted two decades to studying VCs' counterintuitive approaches to decision-making and the reasons behind the successes and failures of corporate innovations. Alex Dang has witnessed up close how VCs' thinking and mechanisms can create successful businesses at companies like Amazon and McKinsey. Combining their insight and extensive experience, they present nine distinct principles that will help you make better decisions, transform your business, and achieve remarkable results, no matter your industry. In The Venture Mindset, you'll learn:- One question VCs ask that will change the way you evaluate opportunities- Why you should encourage dissent and be wary of consensus- The number one killer of innovation in traditional corporate environments- Why it's crucial to learn when to 'pull the plug' on initiatives- Why failure is not just an option, but a necessity Packed with entertaining stories and scientific precision, The Venture Mindset is a must-read for anyone who wants to be better equipped for the era of uncertainty when industry, company, and career can be disrupted overnight. The Venture Mindset will teach you more than how to simply survive. It'll teach you how to win big.
The Verbal Abuse Recovery Workbook: Healing from Emotional Abuse
by Dr. Christine E. MurrayFind strength, hope, and healing using proven strategies for recovering from verbal abuse Experiencing emotional abuse is traumatizing and can leave you feeling lost and alone, but it's possible to heal and rebuild your self-esteem. Whether used on its own or with The Verbal Abuse Recovery Journal, The Verbal Abuse Recovery Workbook will provide you with supportive exercises, expert advice, and affirmations that will help you reclaim your power and move forward with confidence and hope for the future. The Verbal Abuse Recovery Workbook features: Expert knowledge and proven methods—Author Christine Murry is a licensed mental health counselor and professor. Her exercises and techniques are rooted in positive psychology and scientifically proven therapeutic approaches that will enable you to make lasting changes. Empowering healing practices—Work through your trauma, nurture self-compassion, and discover your personal strengths using meditation, writing exercises, insightful advice, affirmations, and more. Real stories of real recovery—Gain courage and inspiration by reading true stories of men and women who've survived and overcome verbal abuse. Begin your healing journey and discover just how strong and resilient you are with help from The Verbal Abuse Recovery Workbook.
The Verbally Abusive Relationship
by Patricia EvansIn this fully expanded and updated third edition of the bestselling classic, you learn why verbal abuse is more widespread than ever, and how you can deal with it. You'll get more of the answers you need to recognize abuse when it happens, respond to abusers safely and appropriately, and most important, lead a happier, healthier life.In two all-new chapters, Evans reveals the Outside Stresses driving the rise in verbal abuse - and shows you how you can mitigate the devastating effects on your relationships. She also outlines the Levels of Abuse that characterize this kind of behavior - from subtle, insidious put-downs that can erode your self-esteem to full-out tantrums of name-calling, screaming, and threatening that can escalate into physical abuse.Drawing from hundreds of real situations suffered by real people just like you, Evans offers strategies, sample scripts, and action plans designed to help you deal with the abuse - and the abuser.This timely new edition of The Verbally Abusive Relationship puts you on the road to recognizing and responding to verbal abuse, one crucial step at a time!
The Verbally Abusive Relationship, Expanded Third Edition
by Patricia EvansHow to Recognize It and How to Respond
The Verbally Abusive Relationship, Expanded Third Edition: How to recognize it and how to respond
by Patricia EvansIn this fully expanded and updated third edition of the bestselling classic, you learn why verbal abuse is more widespread than ever, and how you can deal with it. You'll get more of the answers you need to recognize abuse when it happens, respond to abusers safely and appropriately, and most important, lead a happier, healthier life.In two all-new chapters, Evans reveals the Outside Stresses driving the rise in verbal abuse - and shows you how you can mitigate the devastating effects on your relationships. She also outlines the Levels of Abuse that characterize this kind of behavior - from subtle, insidious put-downs that can erode your self-esteem to full-out tantrums of name-calling, screaming, and threatening that can escalate into physical abuse.Drawing from hundreds of real situations suffered by real people just like you, Evans offers strategies, sample scripts, and action plans designed to help you deal with the abuse - and the abuser.This timely new edition of The Verbally Abusive Relationship puts you on the road to recognizing and responding to verbal abuse, one crucial step at a time!