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Employee Engagement in Theory and Practice
by Rick Delbridge Kerstin Alfes Amanda Shantz Emma Soane Catherine TrussIn recent years there has been a weight of evidence suggesting that engagement has a significantly positive impact on productivity, performance and organisational advocacy, as well as individual wellbeing, and a significantly negative impact on intent to quit and absenteeism from the work place. This comprehensive new book is unique as it brings together, for the first time, psychological and critical HRM perspectives on engagement as well as their practical application. Employee Engagement in Theory and Practice will familiarise readers with the concepts and core themes that have been explored in research and their application in a business context via a set of carefully chosen and highly relevant original and case studies, some of which are co-authored by invited practitioners. Written in an accessible manner, this book will be essential reading for scholars in the field, students studying at both undergraduate and postgraduate levels, as well as practitioners interested in finding out more about the theoretical underpinnings of engagement alongside its practical application.
Employee Engagement with Sustainable Business: How to Change the World Whilst Keeping Your Day Job (Routledge Explorations in Environmental Studies)
by Nadine ExterSustainability is, and continues to grow as, a key issue for organizations: in the board room; with investors, customers and regulators; and from employees whose demands on organizations include improving their social and environmental performance in return for loyalty and commitment. However, as well as employees being a driver for organizations to embrace corporate sustainability, employees are also one of the most critical assets in enabling an organisation to understand and be able to deliver to its economic, social and environmental responsibilities. Research shows that employees of all types are vital in the pursuit of sustainability, however, to date there is no one source that shows all of these identified types of employees and how they are involved in the sustainability process. This book fills that gap with interviews and case studies for each type of employee, as well as up-to-date research and analysis of the critical role of ‘social intrapreneurs’ and leaders within organisations. The book uses real life examples along with the latest research in an informative and accessible style. Management theory is used throughout – such as motivation, leadership skills and organisational behaviour – but this is discussed through examples, rather than in a theoretical manner. This book will provide insight, examples and advice on the different types of employees who are, and can, contribute to a sustainable world via the organisation they work for: what they are doing from within the organization to contribute to societal, economic and environmental sustainability.
Employee Engagement: A Practical Introduction (HR Fundamentals #24)
by Emma BridgerHow can I create engagement strategies that will empower employees to succeed? This book offers a practical resource for developing an effective engagement strategy aligned to business objectives.An engaged workforce is essential to the performance and success of any organization. Featuring practical tools and templates, Employee Engagement provides comprehensive coverage of all stages of the engagement process, from planning initiatives to building and measuring their success.This updated third edition presents engagement strategies that account for recent workplace developments, from remote working to creating psychological safety. It also includes updates on the evolving technology trends that impact engagement and guidance on how to create strategies that are inclusive of all employees. With examples and case studies from organizations such as AXA PPP Healthcare, EDF Energy and Marks & Spencer, Employee Engagement is essential reading for HR students and professionals. Online supporting resources include diagnostic tools, templates and additional best-practice case studies.HR Fundamentals is a series of succinct, practical guides featuring exercises, examples and case studies. They are ideal for students and those in the early stages of their HR careers.
Employee Engagement: A Research Overview (State of the Art in Business Research)
by Brad ShuckThe field of employee engagement has experienced unprecedented growth over the last three decades. Despite remarkable progress in both practice and scholarship, there remains tremendous confusion about what employee engagement is, what it means, and how organizations can take proactive steps to harness the full power of an engaged workforce. This short-form book provides readers a unique and research-based road map through the rapidly evolving research around employee engagement, including the identification of key literature and theory along with expert, timesaving connections to how theory has informed practice. The author covers the various disciplinary approaches and schools of thought, thematically bridging scholarly literature – including and identifying the historically significant and most current – to better understand how the research is evolving and what new opportunities for scholarship are emerging. Essential reading for scholars of human resource management, leadership and management more broadly, the book is also a valuable read for reflective practitioners globally.
Employee Experience Strategy: Design an Effective EX Strategy to Improve Employee Performance and Drive Business Results
by Ben WhitterDesigning and implementing an exceptional employee experience strategy is crucial for business success. From a leading figure in the EX field, this book provides everything needed to succeed.Employee Experience Strategy explains how to assess the needs of the organization and its employees, define and build an effective employee experience (EX) strategy and embed it successfully in the business. There is also guidance on how to get stakeholder buy-in from the rest of the business, and make sure that the EX strategy works for remote, hybrid and in-person working. It also covers how to overcome common challenges and measure the ROI of the strategy. Most importantly, this book shows how to ensure that the EX strategy delivers on the financial and performance goals of the business. This book is underpinned by primary data, research and global case studies from organizations including L'Oréal, Sanofi, and Unilever. There are also practical examples throughout and interviews with leading figures who have successfully implemented a robust employee experience strategy. Written by Ben Whitter who was recognized by Thinkers50 in 2021 specifically for his work in employee experience, this is an essential book for all senior talent professionals needing to build, embed and sustain an effective EX strategy.
Employee Experience by Design: How to Create an Effective EX for Competitive Advantage
by Emma Bridger Belinda GannawayIn a world adapting to continuous change and disruption, delivering a great employee experience is vital. How can organizations create an experience that enables their people to thrive; an experience that unlocks productivity and creates competitive advantage?Employee Experience by Design is a practical guide for HR professionals, business leaders and anyone needing to create an employee experience that empowers people to perform at their best. By setting out simple steps that any team or organization can follow, it demystifies EX, and shows how to design an exceptional experience for employees. Drawing on positive psychology, the book demonstrates what a good workplace experience means for people. A world away from perks and benefits, the authors show how to discover what really drives an excellent EX. They then walk through a user-friendly framework covering all levels of EX, from organizational culture to people processes and everyday behaviours. Employee Experience by Design shows how to build a robust business case for employee experience and align EX activity with organizational strategy to demonstrate impact. Readers will also learn how to measure EX and demonstrate return on investment. Packed with clear and practical tips, tools, and examples from organizations including ING, Expedia Group and ADEO, this book is essential reading for anyone looking to develop a happy, productive, high-performing environment in which people can excel.
Employee Experience by Design: How to Create an Effective EX for Competitive Advantage
by Emma Bridger Belinda GannawayDelivering a great employee experience is crucial, but how can organizations create an experience that enables their teams to unlock their potential and thrive? Drawing on positive psychology and design principles, Employee Experience by Design is the practical guide for HR and OD professionals, business leaders and all those needing to create an employee experience that empowers people to perform at their best. This new edition sets out simple but effective steps any team or organization can follow. Sharing tools to measure employee experience (EX) and demonstrate return on investment, this book shows how to build a robust business case for employee experience and align EX activity with organizational strategy. This updated guide showcases EX design through a user-friendly framework covering all levels of EX, from company culture to people processes. This new edition is packed with tips, tools and examples from organizations, including ING, Expedia Group and Adeo. It is essential reading for anyone looking to develop a healthy, high-performing workplace where people can excel.
Employee Experience: Develop a Happy, Productive and Supported Workforce for Exceptional Individual and Business Performance
by Ben WhitterFor organizations to maintain their competitive advantage, their people need to be performing to the best of their abilities. However, in a world of increasing stress and pressure, of rapid technological change and digital overload, supporting and developing employees has never been more difficult. To develop top performing employees, HR professionals need to move beyond ad hoc engagement initiatives to design and embed employee experience throughout an organization's processes and culture from the moment an employee sees a job advert to the moment they leave the company. Employee Experience is a practical guide to achieving this. Employee Experience is full of tools, tips and advice to help HR professionals and business leaders motivate, support and develop their staff to achieve exceptional individual and organizational performance. With guidance on how to build experience capabilities in an HR team and coverage of how to define, design and embed an employee experience strategy to ensure that each interaction an individual employee has with the company supports this experience, this is essential reading for HR professionals. Including case studies from companies including Airbnb, Sky and Starbucks, this book shows how adopting this approach have improved performance, productivity and profits and how organizations of any size can achieve this success too.
Employee Experience: Develop a Happy, Productive and Supported Workforce for Exceptional Individual and Business Performance
by Ben WhitterIn a world of increasing stress and constant change, supporting and developing employees has never been more difficult. Employee Experience is an essential resource for improving experiences at work.To develop top-performing employees, HR professionals need to move beyond ad hoc engagement initiatives and instead to design and embed employee experience throughout an organization's processes and culture - from the moment an employee sees a job advert to the moment they leave the company. Employee Experience includes guidance on how to build experience capabilities in an HR team and on communicating, sustaining and evolving the employee experience, as well as on using networks, nudges and technology. The second edition features evidence-based research on the most common challenges experienced globally and how a holistic approach to employee experience can solve them. There is updated coverage of questions that should be asked of data to help put people and their experiences at the heart of the organization and new case studies. Full of tools, tips and advice, this book shows how focusing on the employee experience improves performance, productivity and profits and how organizations of any size can achieve this success.
Employee Investment Funds: An Approach to Collective Capital Formation (Routledge Library Editions: Employee Ownership and Economic Democracy #5)
by Rudolf Meidner Anna Hedborg Gunnar FondOriginally published in 1978. The present study had grown out of the deliberations of wage policy at the 1971 Congress of LO, the Swedish Confederation of Trade Unions. For many years the LO had pursued a policy of solidarity in wage policy – a policy which sought to relate pay to the nature of the work which an employee carried out, and not to the capacity or ability of the employer to pay. Several issues related to this policy are explored. This study was extremely controversial when first published in Sweden, and will therefore be of great interest to students of economic history and democracy.
Employee Loyalty: Intercultural Comparison of European and East Asian Approaches
by Stephan MeschkeThis book aims to provide a deeper understanding of the concept and negative outcomes of employee loyalty, considering employees in organizations and OB theory, and comparing employee experiences across both European and East Asian cultures. Through an international analysis of employee loyalty within the service industry, the author highlights the importance of this highly relevant but often overlooked topic to addressing practical issues such as conflict solution, employee retention, service mentality, and work effort. Building on a clear definition and evaluation of the concept of employee loyalty, this book explores meaningful theoretical and practical implications of employee views of the organization, working group, and supervisor.
Employee Morale
by David BowlesPerformance is the key outcome of high morale, and the reason why it should be taken so seriously: with research gathered from some of the world's largest employee opinion databases and best academic centres, the authors lay out the morale-performance connection. Now raised from just 'touchy-feely' to 'mission critical', employee morale is finally getting the attention which it deserves. As it does, organizations are changing everything from their structure to their processes to take account of this fact, and starting to manage themselves around the need to measure and improve morale on an ongoing basis. Starting with the hiring process, to every single promotion, and via ongoing methods which the authors examine in detail, morale is increasingly the focus, high morale the goal. Check out Cary Cooper's Blog: http://carycooperblog. com/ Check out David Bowles' Blog: www. davidbowles. wordpress. com
Employee Participation in Governance
by Michael LowerThe rights of the employee and the themes of employee ownership and participation have been central, recurring themes as the body of Catholic Social Thought has developed. There is now a unified corpus of official Catholic teaching that focuses the resources of moral theology and natural law theory on the important social issues of the day such as this. The description and explanation of the essential elements of Catholic Social Thought and its relationship to these themes helps the reader think about the place of the corporation in the economy and whether British and European corporate governance and labour law do what they should to put the employee at the centre of corporate governance.
Employee Performance and Well-being; Leadership, Justice, Support, and Workplace Spirituality: Leadership, Justice, Support And Workplace Spirituality
by Badrinarayan Shankar PawarThis book provides recent inputs from the field of organizational behavior (OB) for enhancing employee performance and well-being, a key concern for managers today. It focuses on transformational leadership, organizational justice, organizational support, and workplace spirituality. The author outlines multiple dimensions of employee performance and five forms of employee well-being – physical, emotional, psychological, social, and spiritual. The book also presents an overview of the traditional approaches, and draws on relevant literature and empirical findings. It offers exercises from a practitioner’s point of view to facilitate managerial actions and will serve as a practical application guide for managers.
Employee Proactivity in Organizations: An Attachment Perspective
by Chia-Huei WuWhat makes some people more likely to initiate positive change within their organizations? Can this behaviour be influenced by management? Employee proactivity has largely been understood in terms of employees changing their environment or changing themselves. In this novel study Wu offers an alternative lens through which to examine such behaviour – the concept of attachment theory. Wu integrates the current understanding of motivational factors in shaping proactive workers, through his introduction to attachment theory, and development of it as a theoretical framework. This compelling approach provides academics with a new way of thinking about employee behaviour while also acting as a guide for practitioners and managers.
Employee Recruitment, Selection, and Assessment: Contemporary Issues for Theory and Practice
by Ioannis Nikolaou Janneke K. OostromPersonnel selection is changing. Whilst traditional face-to-face interviews are still common, the range of assessment processes that inform the selection of candidates is increasingly diverse, taking advantage not only of new technologies, but also using new methods and strategies, such as assessment centres and personality testing. This new collection looks at the most important contemporary issues in recruitment, selection and assessment today, highlighting the latest research from the perspective of both recruiter and applicant. The book is written by an international range of prominent scholars in this area, and provides up-to-date analysis of key topic areas, including: How measurements of intelligence can impact on recruitment policies The use and value of personality tests An analysis of social interaction in the interview process The value and impact of video resumes in recruitment How social networks affect how applicants are perceived Job analysis and competencies modelling Part of the Current Issues in Work & Organizational Psychology series, this is an important book that shines a light on the latest theory and practice in employee recruitment. It will interest not only students and researchers of Organizational Psychology, HRM and Business and Management, but will also engage professionals in the field.
Employee Resource Group Excellence: Grow High Performing ERGs to Enhance Diversity, Equality, Belonging, and Business Impact
by Robert RodriguezUnlock the potential of employee resource groups with advice from an accomplished industry thought leader In Employee Resource Group Excellence, renowned management and diversity expert Dr. Robert Rodriguez delivers a comprehensive exploration of the current state of employee resource groups (ERGs) in corporate America and a step-by-step roadmap to elevating their performance. The book draws on the author’s extensive experience in consulting with America’s most well-known companies to discuss successful and current ERG initiatives in corporations, universities and nonprofits, as well as ERG efforts being undertaken outside the United States. You’ll also discover: In-depth case studies highlighting ERG best practices, current trends and metrics Common pitfalls and mistakes that derail ERGs from achieving their goals Insights from the “The 4C Assessment,” the only ERG evaluation tool on the market today that has been completed by over 250 corporations and which examines the ERG pillars of careers, culture, community, and commerce Perfect for Chief Diversity Officers, ERG program managers, and ERG leaders in companies of all kinds, Employee Resource Group Excellence is also a must-have resource for HR professionals and other corporate executives interested in unlocking the full potential of these powerful groups as they strive to reach excellence.
Employee Retention and Turnover: Why Employees Stay or Leave (Applied Psychology Series)
by Peter W. Hom David G. Allen Rodger W. GriffethThis exploration of what employee turnover is, why it happens, and what it means for companies and employees draws together contemporary and classic theories and research to present a well-rounded perspective on employee retention and turnover. The book uses models such as job embeddedness theory, proximal withdrawal states, and context-emergent turnover theory, as well as highlights cultural differences affecting global differences in turnover. Employee Retention and Turnover contextualises the issue of turnover, its causes and its consequences, before discussing underrepresented antecedents of turnover, key aspects of retention and methods for regulating turnover, and future research directions. Ideal for both academics and advanced students of industrial/organizational psychology, Employee Retention and Turnover is essential for understanding the past, present, and future of turnover and related research.
Employee Surveys That Work: Improving Design, Use, and Organizational Impact
by Alec LevensonPoorly designed employee surveys frustrate participants, analysts, and executives and can end up doing more harm than good. Alec Levenson offers sensible, practical ways to make them more useful and accurate and counters a number of unhelpful but common practices. He provides specific advice for ensuring that the purpose and desired outcomes of surveys are clear, the questions are designed to provide the most relevant and accurate data, and the results are actionable. He also looks at a wealth of specific issues, such as the best benchmarking practices, the benefits of multivariate modeling for analyzing results, the linking of survey data with performance data, the best ways to measure employee engagement, the pros and cons of respondent anonymity, and much more.
Employee Turnover in the Public Sector (Routledge Library Editions: Human Resource Management #29)
by Oscar Miller, Jr.In this title, first published in 1996, the author uses the locus of control personality construct to show how workers who believe they can influence life events (internals) perceive and evaluate work conditions differently than workers who believe that life events are beyond their control (externals). The author also develops a social exchange model of quitting which takes advantage of the positive (job reward) and negative (job cost) qualities inherent in work conditions. Workers tend to quit their jobs when job costs outweigh job rewards when better alternatives exist. Moreover, personality interacts with employees’ evaluation of job costs and rewards and quitting behaviour. This book will be of interest to students of business studies and human resource management.
Employee Uncertainty Over Digital Transformation: Mechanisms and Solutions (Future of Business and Finance)
by Masaki MatsunagaThis book delves into the psychological and behavioral impact of the advent of digital transformation (DX) on white-collar employees in the modern organizational context. It uncovers how DX-driven uncertainty affects these workers' professional identity, self-efficacy, and job performance from a communication-centered perfective. While effective leadership can serve as a buffer, the intricate dynamics of these relationships await further exploration.To unravel these complex issues, the book employs an array of theoretical frameworks that have been tested against large, time-separated, dyadic datasets collected in Japan. In so doing, the studies introduced in this book illuminate how employees make sense of and communicate the uncertainties they face. Furthermore, it highlights a vision-driven leadership style and scrutinizes its unique attributes and limitations for addressing team members' uncertainty.This book is indispensable for executives and managers; it is a roadmap to steering digital transformation efforts without igniting resistance or conflict among frontline staff. For researchers, it's an invaluable resource for analyzing the mechanism of uncertainty management in today's fast-paced, tech-centric environments. Moreover, the book bridges the gap between interpersonal communication studies and other pivotal disciplines, such as leadership, management, organizational behavior, and social psychology in the context of stress and coping with uncertainty.
Employee Voice and Participation: Contested Past, Troubled Present, Uncertain Future
by Jeff HymanEmployee participation and voice (EPV) concern power and influence. Traditionally, EPV has encompassed worker attempts to wrest control from employers through radical societal transformation or to share control through collective regulation by trade unions. This book offers a controversial alternative arguing that, in recent years, participation has shifted direction. In Employee Voice and Participation, the author contends that participation has moved away from employee attempts to secure autonomy and influence over organisational affairs, to one in which management ideas and initiatives have taken centre stage. This shift has been bolstered in the UK and USA by economic policies that treat regulation as an obstacle to competitive performance. Through an examination of the development of ideas and practice surrounding employee voice and participation, this volume tracks the story from the earliest attempts at securing worker control, through to the rise of trade unions, and today’s managerial efforts to contain union influence. It also explores the negative consequences of these changes and, though the outlook is pessimistic, considers possible approaches to address the growing power imbalance between employers and workers. Employee Voice and Participation will be an excellent supplementary text for advanced students of employment relations and Human Resource Management (HRM). It will also be a valuable read for researchers, policy makers, trade unions and HRM professionals.
Employee Wellbeing: Contemporary Workplace Challenges and Evidence-Based Interventions
by Pooja VishwanathanDrawing on work and positive psychology, this insightful book addresses contemporary workplace challenges and analyses evidence-based interventions in the employee wellbeing domain. Recent years have seen significant developments in the area of employee wellbeing, with many organisations becoming more interested in wellbeing at work. This book begins by contextualising employee wellbeing before and after the onset of the pandemic and demonstrates how employers are seeking advice and proactively implementing wellbeing policies and practices. It goes on to consider such issues as employee voice, employee growth mindset, burnout, quiet quitting, sleep hygiene, and psychological safety. Each chapter is supported by thought-provoking questions and activities that encourage readers to reflect on their learning and apply their understanding of the material in practice, as well as suggestions for further reading that offer resources for continued study. The book closes by analysing a range of specific interventions that organisations can employ, including potential pitfalls to avoid. In so doing, it offers clear, practical guidance for employers looking to improve employee wellbeing in their organisation. Employee Wellbeing is an important read for stakeholders within and outside of organisations, and will also be of interest to students and academics studying work psychology, organisational behaviour, wellbeing at work and related fields.
Employer Brand Management
by Richard MosleyAttract, recruit, and retain the very best with a strategicemployer brand From one of the world's leading pioneers in the employer branddiscipline and author of the first book on the subject TheEmployer Brand, comes the long-awaited practical follow-upEmployer Brand Management. Talented, motivated employees area company's best assets, and the techniques in this book helpattract, recruit, and retain the very best. A successful employerbrand reaches beyond the boardroom to establish confidence,loyalty, and enthusiasm all the way down the ladder. EmployerBrand Management gives readers a personal grasp of a newapproach to people management. It draws on significant advances inpractices among leading companies to provide a handbook foremployer brand development and implementation. With a wide range ofcase studies and examples, you'll be taken step-by-step through theemployer brand development process. You will find information onthe latest developments in technology, with particular attentionpaid to socially-enabled recruitment marketing and employeecommunication and engagement.You will:Follow the process of brand planning, definition,implementation, and applicationDiscover how brand thinking can strengthen strategy andreinforce HR valueImprove existing recruitment and talent managementprogramsLearn the importance of employee engagement in the brandexperience
Employment Equity in Canada
by Carol AgocsIn the mid-1980s, the Abella Commission on Equality in Employment and the federal Employment Equity Act made Canada a policy leader in addressing systemic discrimination in the workplace. More than twenty-five years later, Employment Equity in Canada assembles a distinguished group of experts to examine the state of employment equity in Canada today.Examining the evidence of nearly thirty years, the contributors - both scholars and practitioners of employment policy - evaluate the history and influence of the Abella Report, the impact of Canada's employment equity legislation on equality in the workplace, and the future of substantive equality in an environment where the Canadian government is increasingly hostile to intervention in the workplace. They compare Canada's legal and policy choices to those of the United States and to the UN Convention on the Rights of Persons with Disabilities, and examine ways in which the concept of employment equity might be expanded to embrace other vulnerable communities. Their observations will be essential reading for those seeking to understand the past, present, and future of Canadian employment and equity policy.