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Excellence in People Analytics: How to Use Workforce Data to Create Business Value
by David Green Jonathan FerrarEffectively and ethically leveraging people data to deliver real business value is what sets the best HR leaders and teams apart. Excellence in People Analytics provides business and human resources leaders with everything they need to know about creating value from people analytics.Written by two leading experts in the field, this practical guide outlines how to create sustainable business value with people analytics and develop a data-driven culture in HR. Most importantly, it allows HR professionals and business executives to translate their data into tangible actions to improve business performance. while navigating the rapidly evolving world of work. Full of practical tools and advice assembled around the Insight222 Nine Dimensions in People Analytics® model, this book demonstrates how to use people data to increase profits, improve staff retention and workplace productivity as well as develop individual employee experience. Featuring case studies from leading companies including Microsoft, HSBC, Syngenta, Capital One, Novartis, Bosch, Uber, Santander Brasil and American Eagle Outfitters®, Excellence in People Analytics is essential reading for all HR professionals needing to unlock the potential in their people data and gain competitive advantage
Excellence: Can We Be Equal And Excellent Too?
by Dr John W. GardnerThis is a book about excellence, more particularly about the conditions under which excellence is possible in our kind of society; but it is also--inevitably--a book about equality, about the kinds of equality that can and must be honored, and the kinds that cannot be forced.Such a book must raise some questions which Americans have shown little inclination to discuss rationally.What are the characteristic difficulties a democracy encounters in pursuing excellence? Is there a way out of these difficulties?How equal do we want to be? How equal can we be?What do we mean when we say, "Let the best man win"? Can an equalitarian society tolerate winners?Are we overproducing highly educated people? How much talent can the society absorb? Does society owe a living to talent? Does talent invariably have a chance to exhibit itself in our society?Does every young American have a "right" to a college education?Are we headed toward domination by an intellectual elite?Is it possible for a people to achieve excellence if they don't believe in anything? Have the American people lost their sense of purpose and the drive which would make it possible for them to achieve excellence?
Excellent Sheep: The Miseducation of the American Elite and the Way to a Meaningful Life
by William DeresiewiczA groundbreaking manifesto about what our nation&’s top schools should be—but aren&’t—providing: &“The ex-Yale professor effectively skewers elite colleges, their brainy but soulless students (those &‘sheep&’), pushy parents, and admissions mayhem&” (People).As a professor at Yale, William Deresiewicz saw something that troubled him deeply. His students, some of the nation&’s brightest minds, were adrift when it came to the big questions: how to think critically and creatively and how to find a sense of purpose. Now he argues that elite colleges are turning out conformists without a compass. Excellent Sheep takes a sharp look at the high-pressure conveyor belt that begins with parents and counselors who demand perfect grades and culminates in the skewed applications Deresiewicz saw firsthand as a member of Yale&’s admissions committee. As schools shift focus from the humanities to &“practical&” subjects like economics, students are losing the ability to think independently. It is essential, says Deresiewicz, that college be a time for self-discovery when students can establish their own values and measures of success in order to forge their own paths. He features quotes from real students and graduates he has corresponded with over the years, candidly exposing where the system is broken and offering clear solutions on how to fix it. &“Excellent Sheep is likely to make…a lasting mark….He takes aim at just about the entirety of upper-middle-class life in America….Mr. Deresiewicz&’s book is packed full of what he wants more of in American life: passionate weirdness&” (The New York Times).
Exceptional America: What Divides Americans from the World and from Each Other
by Mugambi JouetWhy did Donald Trump follow Barack Obama into the White House? Why is America so polarized? And how does American exceptionalism explain these social changes? In this provocative book, Mugambi Jouet describes why Americans are far more divided than other Westerners over basic issues, including wealth inequality, health care, climate change, evolution, gender roles, abortion, gay rights, sex, gun control, mass incarceration, the death penalty, torture, human rights, and war. Raised in Paris by a French mother and Kenyan father, Jouet then lived in the Bible Belt, Manhattan, and beyond. Drawing inspiration from Alexis de Tocqueville, he wields his multicultural sensibility to parse how the intense polarization of U.S. conservatives and liberals has become a key dimension of American exceptionalism—an idea widely misunderstood as American superiority. While exceptionalism once was a source of strength, it may now spell decline, as unique features of U.S. history, politics, law, culture, religion, and race relations foster grave conflicts. They also shed light on the intriguing ideological evolution of American conservatism, which long predated Trumpism. Anti-intellectualism, conspiracy-mongering, a visceral suspicion of government, and Christian fundamentalism are far more common in America than the rest of the Western world—Europe, Canada, Australia, and New Zealand. Exceptional America dissects the American soul, in all of its peculiar, clashing, and striking manifestations.
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
by Micah Solomon Leonardo InghilleriWhat if you could protect your business against competitive inroads, once and for all?Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between.Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty.Soon, you'll be reaping the benefits of loyal customers who are:less sensitive to price competition,more forgiving of small glitches,and, ultimately, who are "walking billboards" happily promoting your brand.Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Exceptionalism: Exceptionalism, Migrant Others And National Identities (Key Ideas)
by Lars Jensen Kristín LoftsdóttirThis volume crucially provides an analytical and comparative approach, investigating the meaning and uses of the concept of exceptionalism, while demonstrating the ways in which it manifests itself in different historical and geographical settings. Exceptionalism offers comparative case studies from different parts of the world, showcasing the way in which exceptionalism has come to occupy an important narrative position in relation to different nation-states, including the United States, the United Kingdom, the Nordic countries, various European nations and countries in Latin America, Africa and Asia. An introduction to and overview of a term that has come to define the past and present identity of many nations, this book will appeal to scholars of sociology, anthropology, geography, cultural studies and politics.
Exceptionally Queer: Mormon Peculiarity and U.S. Nationalism
by K. MohrmanHow perceptions of Mormonism from 1830 to the present reveal the exclusionary, racialized practices of the U.S. nation-state Are Mormons really so weird? Are they potentially queer? These questions occupy the heart of this powerful rethinking of Mormonism and its place in U.S. history, culture, and politics. K. Mohrman argues that Mormon peculiarity is not inherent to the Latter-day Saint faith tradition, as is often assumed, but rather a potent expression of U.S. exceptionalism. Exceptionally Queer scrutinizes the history of Mormonism starting with its inception in the early 1830s and continuing to the present. Drawing on a wide range of historical texts and moments—from nineteenth-century battles over Mormon plural marriage; to the LDS Church&’s emphases on &“individual responsibility&” and &“family values&”; to mainstream media&’s coverage of the LDS Church&’s racist exclusion of Black priesthood holders, its Native assimilation programs, and vehement opposition to the Equal Rights Amendment; and to much more recent legal and cultural battles over same-sex marriage and on-screen Mormon polygamy—Exceptionally Queer evaluates how Mormonism has been used to motivate and rationalize the biased, exclusionary, and colonialist policies and practices of the U.S. nation-state.Mohrman explains that debates over Mormonism both drew on and shaped racial discourses and, in so doing, delineated the boundaries of whiteness and national belonging, largely through the consolidation of (hetero)normative ideas of sex, marriage, family, and economy. Ultimately, the author shows how discussions of Mormonism in this country have been and continue to be central to ideas of what it means to be American.
Excess Baggage: Leveling the Load and Changing the Workplace (Critical Approaches in the Health Social Sciences Series)
by Ellen Rosskam Ray H EllingBased on groundbreaking research on the working conditions of airport check-in workers in two countries, a previously unstudied category of predominantly women workers, Ellen Rosskam describes a form of work characterized as modern-day Taylorism. An occupation greatly affected by new forms of work organization and management practices-caught in the throes of rapid change due to international competition, alliances, mergers, and the application of cost-efficiency strategies-check-in work has been undermined in recent years by the adverse effects of liberalization and technological change.By peeling away the veneer of glamour associated with airport check-in work, Rosskam reveals how changes in work organization in this sector have de-skilled, disempowered, and ultimately demoralized workers. In "Excess Baggage", weaving through the psychological distress, physical pain from musculoskeletal disorders, strain, and violence that check-in workers experience and describe in their own words, a picture emerges of a job perceived to be "safe," "clean," "glamour girl" work, but which is comparable to industrial workplaces that require heavy manual lifting, obligingly performed in skirts, dresses, and pretty little shoes.
Exchange Of Expertise/h: The Counterpart System In The New International Order
by Irving J. SpitzbergThe vision of the New International Order emphasizes justice and equality. It also raises profound questions about the nature and future of the relationship between postindustrial and Third World countries. The counterpart system describes one aspect of this relationship: an expert from a postindustrial country teaches a special skill to a Third World national. In this collection contributors draw on political science, economics, education, sociology, history, and communications theory to illuminate the forces that shape the nature of the exchange of expertise between postindustrial and Third World countries. Each author raises theoretical points and offers practical observations about the future of this exchange—a critical point of contact--in the New International Order.
Exchange and Power in Social Life
by Peter BlauIn his landmark study of exchange and power in social life, Peter M. Blau contributes to an understanding of social structure by analyzing the social processes that govern the relations between individuals and groups. The basic question that Blau considers is: How does social life become organized into increasingly complex structures of associations among humans.This analysis, first published in 1964, represents a pioneering contribution to the sociological literature. Blau uses concepts of exchange, reciprocity, imbalance, and power to examine social life and to derive the more complex processes in social structure from the simpler ones. The principles of reciprocity and imbalance are used to derive such processes as power, changes in group structure; and the two major forces that govern the dynamics of complex social structures: the legitimization of organizing authority of increasing scope and the emergence of oppositions along different lines producing conflict and change.
Excitement Processes: Norbert Elias's unpublished works on sports, leisure, body, culture
by Jan Haut Paddy Dolan Dieter Reicher Raúl Sánchez GarcíaThe book focuses on major aspects of Norbert Elias's social theory through research on supposed “minor” topics, such as manners, sports, leisure and cultural practices. While many of his publications became essential for scholars in the different disciplines concerned, the development of the figurational approach towards these fields was not always completed. The edited volume picks up some lose ends by including archive manuscripts by Elias on the genesis of sport, developments of cultural practices, and the sociology of the body, which are published here for the very first time. Based on critical reviews of these texts, international experts show how the new material adds up to Elias’s oeuvre and how it can be fruitfully applied to current research.
Excluding Diversity Through Intersectional Borderings: Politics, Policies and Daily Lives (IMISCOE Research Series)
by Laura Merla Sarah Murru Giacomo Orsini Tanja Vuckovic JurosThis open access book critically examines how discourses and policies target and exclude migrants and their families in Europe and North America along racial, gender and sexuality lines, and how these exclusions are experienced and resisted. Building on the influential notion of intersectional borderings, it delves deep into how these discourses converge and diverge, highlighting the underlying normative constructs of family, gender, and sexuality. First, it examines how radical-right and conservative political movements perpetuate exclusionary practices and how they become institutionalized in migration, welfare, and family policies. Second, it examines the dynamic responses they provoke—both resistance and reinforcement—among those affected in their everyday lives. Bringing together studies from political and social sciences, it offers a vital contribution to the expanding field of migrant family governance and exclusion and is essential for understanding the complex processes of exclusion and the movements that challenge and sustain them. It expands academic discussions on populism and the politics of exclusion by linking them to the politicization of intimacy and family life. With diverse case studies from Europe, North, and Central America, it appeals to students, academics, and policymakers, informing future mobilizations against discriminatory and exclusionary tendencies in politics and society.
Exclusion and Extremism: A Psychological Perspective
by Kipling D. Williams Michaela Pfundmair Andrew H. HalesThe question of how people develop extreme, radical or even terrorist ideas and behaviors is one which is attracting more and more scientific attention. There are many factors that contribute to such extremist attitudes. This book focuses on one specific contributor which has received only little attention in the past: social exclusion. Recent research shows that being kept apart from others, physically or emotionally, is a powerful event in people's lives. The chapters provide an overview of the existing body of research for the first time and explore the exclusion-extremism link in depth by gathering together a seminal collection of essays, written by leading social psychologists. Timely, novel, and highly instructive, this volume delivers an expert understanding of psychological underpinnings of such behavior and offer inspiration for future research.
Exclusion and Forced Migration in Central America: No More Walls (Mobility & Politics)
by Carlos Sandoval-GarcíaThis book marks a critical contribution to the intercultural dialogue about immigration. Each year, thousands of Central Americans leave their countries and walk across Mexico, seeking to reach the United States. The author explores the dispossession process that drives these migrants from their homes and argues that they are caught in a kind of trap: forced to emigrate, but impeded to immigrate. This trap is discussed empirically through the analysis of immigration policies implemented by the United States government and ethnographic fieldwork carried out in some of “albergues” (shelters).
Exclusion in Smart Cities: Assessment and Strategy for Strengthening Resilience (Routledge Research in Planning and Urban Design)
by Izabela Jonek-Kowalska Radosław WolniakSmart Cities are fascinating, but they also have a dark side that little is said or written about. One issue is the possibility of generating various types of exclusion. For this reason, this book will develop principles for assessing the inclusiveness of Smart Cities and outline strategies for strengthening urban resistance to exclusion.The book will consider the essence, scale and types of exclusion and include analysis of inclusiveness in practice in the assessment and activities of Smart Cities. The research assesses Smart City literature, with particular emphasis on criticism of the Smart City concept and exclusion generated in smart urban structures, critically analyses the principles and indicators used in international inclusive Smart City rankings, highlights case studies on best practices for preventing exclusions in Smart Cities, and uses trend analysis to assess the scale and intensity of exclusion threats.This book can be used as a compendium of knowledge about exclusions in Smart Cities by both researchers and students, as well as all urban stakeholders, in particular city decision-makers.
Exclusionary Rationalities in Brazilian Schooling: Decolonizing Historical Studies (Routledge Research in Decolonizing Education)
by Natália GilThrough in-depth socio-historical analysis of discourses and processes of quantification around school performance and student failure rates in Brazil, this volume highlights the prevalence of Eurocentric colonized thought that results in the persistence of exclusion bottlenecks, different trajectories according to gender, race and class, significant regional variations in the rates of failure and dropout, among other problems. Focussing on processes performed between 1918 and 2012, chapters offer rich analysis of historiographic sources including journals, newspapers, and administrative documentation to trace the development of initiatives intended to promote the democratization of Brazilian schooling. Examination of reforms including school classification, the graduated school model, admissions examinations, and automatic promotion reveal a school system which mirrors wider societal injustices and guarantees academic success for only a minority of students. Bringing a nuanced and elaborated historical perspective of the pragmatics of the selective classificatory logic in different institutional and epistemic qualities of the school organization of children and reasoning about abilities and achievement, it will appeal to scholars and researchers with interests in curriculum and assessment, the sociology of education, and the history of education.
Exclusions: Practicing Prejudice in French Law and Medicine, 1920-1945
by Julie FetteIn the 1930s, the French Third Republic banned naturalized citizens from careers in law and medicine for up to ten years after they had obtained French nationality. In 1940, the Vichy regime permanently expelled all lawyers and doctors born of foreign fathers and imposed a 2 percent quota on Jews in both professions. On the basis of extensive archival research, Julie Fette shows in Exclusions that doctors and lawyers themselves, despite their claims to embody republican virtues, persuaded the French state to enact this exclusionary legislation. At the crossroads of knowledge and power, lawyers and doctors had long been dominant forces in French society: they ran hospitals and courts, doubled as university professors, held posts in parliament and government, and administered justice and public health for the nation. Their social and political influence was crucial in spreading xenophobic attitudes and rendering them more socially acceptable in France.Fette traces the origins of this professional protectionism to the late nineteenth century, when the democratization of higher education sparked efforts by doctors and lawyers to close ranks against women and the lower classes in addition to foreigners. The legislatively imposed delays on the right to practice law and medicine remained in force until the 1970s, and only in 1997 did French lawyers and doctors formally recognize their complicity in the anti-Semitic policies of the Vichy regime. Fette's book is a powerful contribution to the argument that French public opinion favored exclusionary measures in the last years of the Third Republic and during the Holocaust.
Execution IS the Strategy: How Leaders Achieve Maximum Results in Minimum Time
by Laura StackTurn Strategy into Performance! In today’s world of rapid, disruptive change, strategy can’t be separate from execution—it has to emerge from execution. You have to continually adjust your strategy to fit new realities. But if your organization isn’t set up to be fast on its feet, you could easily go the way of Blockbuster or Borders. Laura Stack shows you how to quickly drive strategic initiatives and get great results from your team. Her LEAD Formula outlines the Four Keys to Successful Execution: the ability to Leverage your talent and resources, design an Environment to support an agile culture, create Alignment between strategic priorities and operational activities, and Drive the organization forward quickly. She includes a leadership team assessment, group reading guides, and bonus self-development resources. Stack will equip you with the knowledge, skills, and inspiration to help you hit the ground running!
Execution: Delivering Excellence (SCOPE of Leadership Book Series #6)
by Mike HawkinsThe keys to strategy and performance that deliver results. The final book in the “most comprehensive treatment of leadership I’ve ever seen by one author” (Jim Kouzes, coauthor of The Leadership Challenge).Execution: Delivering Excellence describes the capabilities that leaders need to create competitive differentiation and deliver extraordinary value. Great leaders build a culture that achieves operational excellence as well as adapts to change and seizes new opportunities. By learning the competencies of making smart decisions, fostering innovation, enabling speed, and taking action, you are able to equip your team to sustain great performance for years to come.The SCOPE of Leadership book series teaches the principles of a coaching approach to leadership and how to achieve exceptional results by working through people. You will learn a straightforward framework to guide you in developing, enabling, exhorting, inspiring, managing, and assimilating people. Benefit from the wisdom of many years of leadership, consulting, and executive coaching experience. Discover how to develop the competencies that align consistently with great leadership.
Executive Coaching: The Essential Guide for Mental Health Professionals
by Len SperryFor many mental health professionals, executive and personal coaching represent attractive alternatives to managed care practice. This book provides mental health professionals with a map of the territory of the corporate world and describes in detail the major theoretical coaching models and progressive phases. Sperry addresses both executive coaching and personal coaching, revealing the practical, ethical and legal aspects of beginning and maintaining an active coaching practice.
Executive Presence: The Missing Link Between Merit and Success
by Sylvia Ann HewlettDo you exude confidence and credibility? Can you command a room? Sylvia Ann Hewlett, one of the world's most influential business thinkers, cracks the code of Executive Presence (EP) for men and women intent on winning the next plum assignment and doing something extraordinary with their lives.You might have the qualifications to be considered for your dream job, but you won't get far unless you can signal that you're "leadership material" and that you "have what it takes." Professionals are judged on presence as well as on performance. Using a wealth of hard data--including a new nationwide survey and dozens of focus groups--Hewlett reveals EP to be a dynamic mix of three things: how you act (gravitas), how you speak (communication), and how you look (appearance). She also draws on in-depth interviews with a wide selection of admired leaders to reveal how they embody and deploy key elements of EP. This book is immensely practical. Hewlett teases out tactics that can help you raise your game and close the gap between merit and success. She offers the unvarnished advice you won't get from supportive friends and tackles head-on such touchy subjects as too-tight clothing and too-shrill voices. She shows how the standards for EP vary for men, women, multicultural, and LGBT employees, and she shares how to get meaningful feedback from politically correct bosses intent on avoiding the real issues. The good news is that EP is eminently teachable. You can learn how to "show teeth" while remaining likable, and you can teach yourself how to dress appropriately while staying true to yourself. You don't have to be born with the voice of James Earl Jones or the looks of Angelina Jolie to hurdle the EP bar. With hard facts and vivid examples, Hewlett shows you how to ace EP and fully realize your unique potential--no matter who you are, no matter where you work.
Executive Team Leadership in the Global Economic and Competitive Environment (Routledge Studies in Leadership Research)
by Richard L. NolanCorporations have continued to grow and extend their operations into the global economy to the point that the modern corporation has become larger and more influential than many sovereign countries. In this global expansion, corporations have extended their operations with little restraint—almost only limited by corporate lawyers’ imaginations. Modern corporations have become so pervasive; world populations are more dependent on them for their food, services, technologies, work and daily well-being than ever before. This book analyzes the twenty-first century forces challenging the executive leadership of the modern corporation. Lessons are drawn for corporate leaders facing these challenges: turbulent times, balancing creators and stewards, managing company culture, managing by wire, incorporating global virtual organization structures, and managing sustained innovation. Nolan concludes with guidelines on creating a leadership agenda for transforming the corporation to successfully compete in the realities of the new corporate world of the twenty-first century.
Exercise and Eating Disorders: An Ethical and Legal Analysis (Ethics and Sport)
by Simona GiordanoEating disorders (EDs) have become a social epidemic in the developed world. This book addresses the close links between EDs and exercise, helping us to understand why people with EDs often exercise to excessive and potentially harmful levels. This is also the first book to examine this issue from an ethical and legal perspective, identifying the rights and responsibilities of people with EDs, their families and the fitness professionals and clinicians that work with them. The book offers an accessible account of EDs and closely examines the concept of addiction. Drawing on a wide range of medical, psychological, physiological, sociological and philosophical sources, the book examines the benefits and risks of exercise for the ED population, explores the links between EDs and other abuses of the body in the sports environment and addresses the issue of athletes with disordered eating behaviour. Importantly, the book also surveys current legislation and professional codes of conduct that guide the work of fitness professionals and clinicians in this area and presents a clear and thorough set of case histories and action points to help professionals better understand, and care for, their clients with EDs. Exercise and Eating Disorders is important reading for students of applied ethics, medical ethics and the ethics of sport, as well as for fitness professionals, psychiatrists, clinical psychologists, sports coaches and sport and exercise scientists looking to improve their understanding of this important issue.
Exhaustion: A History
by Anna K. SchaffnerToday our fatigue feels chronic; our anxieties, amplified. Proliferating technologies command our attention. Many people complain of burnout, and economic instability and the threat of ecological catastrophe fill us with dread. We look to the past, imagining life to have once been simpler and slower, but extreme mental and physical stress is not a modern syndrome. Beginning in classical antiquity, this book demonstrates how exhaustion has always been with us and helps us evaluate more critically the narratives we tell ourselves about the phenomenon.Medical, cultural, literary, and biographical sources have cast exhaustion as a biochemical imbalance, a somatic ailment, a viral disease, and a spiritual failing. It has been linked to loss, the alignment of the planets, a perverse desire for death, and social and economic disruption. Pathologized, demonized, sexualized, and even weaponized, exhaustion unites the mind with the body and society in such a way that we attach larger questions of agency, willpower, and well-being to its symptoms. Mapping these political, ideological, and creative currents across centuries of human development, Exhaustion finds in our struggle to overcome weariness a more significant effort to master ourselves.
Exhibiting Cultures: The Poetics and Politics of Museum Display
by Ivan KarpDebating the practices of museums, galleries, and festivals, Exhibiting Cultures probes the often politically charged relationships among aesthetics, contexts, and implicit assumptions that govern how art and artifacts are displayed and understood. The contributors—museum directors, curators, and scholars in art history, folklore, history, and anthropology—represent a variety of stances on the role of museums and their function as intermediaries between the makers of art or artifacts and the eventual viewers.