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The Psychology of the Selfie: What the Research Says
by Barrie GunterThe Psychology of the Selfie provides a comprehensive overview and analysis of research on the significance of selfies, offering insights into the topic from a psychological perspective and examining important issues such as body image, self-objectification, mental health and psychological benefits. Selfies are a worldwide phenomenon. Although dismissed by critics as a sign of self-absorbed narcissism, they are also a social currency that maintains and reinforces friendships, a feedback loop for self-identity affirmation, a promotional tool for gaining social influence, and a method for preserving memories of life events. In this book, Barrie Gunter expertly explores the psychological underpinnings of the contemporary global phenomenon of "selfies", from the historical roots and meteoric rise due to technical advancements, to the different personality types of selfie-takers, to social relationships, to group and personal identity. Looking at both the psychological nature and impact of selfies, this book reviews different psychological outcomes for selfie-takers, both positive and negative, and the growth in psychological and physical problems that can sometimes arise. Presenting a comprehensive analysis specifically of selfie behaviour, this book is an essential reference for students and researchers in communications and media, journalism, information studies, psychology and sociology, as well as anyone with a general interest in the phenomenon.
The Psychology of Thinking about the Future
by Gabriele Oettingen A. Timur Sevincer Peter M. GollwitzerWhy do people spend so much time thinking about the future, imagining scenarios that may never occur, and making (often unrealistic) predictions ? This volume brings together leading researchers from multiple psychological subdisciplines to explore the central role of future-thinking in human behavior across the lifespan. It presents cutting-edge work on the mechanisms involved in visualizing, predicting, and planning for the future. Implications are explored for such important domains as well-being and mental health, academic and job performance, ethical decision making, and financial behavior. Throughout, chapters highlight effective self-regulation strategies that help people pursue and realize their short- and long-term goals.
The Psychology of Tolerance: Conception and Development (SpringerBriefs in Psychology)
by Rivka T. WitenbergThis book offers a new standpoint to understanding tolerance to human diversity by approaching it from the perspectives of cognitive, developmental and prosocial psychology. Emphasising the positive aspects of social perception and behaviour, it invites readers to re-consider ‘tolerance’ not simply as the opposite of prejudice, but as something that can in fact coexist with prejudice and intolerance. Drawing on original empirical research conducted with children, adolescents and young adults, the book maps the response patterns for tolerant judgement and justification, including psycho-developmental factors. It explains how tolerance regarding differences of colour, creed and culture is based on underlying beliefs that guide the reasoning process to support judgements about human diversity. Showcasing emerging theory and a new methodology of data collection that goes beyond common approaches, this book outlines a unique potential developmental trajectory for tolerance to human diversity based on fairness, empathy and reason. The book challenges students, researchers and general readers across the fields of psychology, human ethics and moral philosophy with its new insights into the character of prosocial beliefs.
The Psychology of Tolerance in Times of Uncertainty
by Malgorzata Kossowska Ewa Szumowska Paulina SzwedThis unique book lays out the motivational basis for tolerance, the most important underlying factor that shapes people’s social attitudes and determines our ability to get along with others. Closed- or open-mindedness distinguishes people open to information and new ideas, prepared to change their views, from people who are rigidly attached to their convictions and resistant to the unknown. Demonstrating how the mechanism underlying closed-mindedness is rooted in uncertainty and fear, with the fundamental consequence of closed-mindedness being intolerance, the author shows how basic features of human psychology drive large-scale socio-political developments that determine the fate of peoples and nations. Kossowska argues that recent political events across Europe, including the popularity and rise of extreme right-wing groups, are no longer adequately explained by traditional distinctions like people versus the elite, religion versus no religion, left versus right. Exploring how this can provide knowledge to increase the capability of people, groups, or societies to improve their lives in an era of uncertainty created by economic and political turmoil, the book also focuses on discussing ways to make people more open, thus tolerant. Written from a psychological perspective, this is an ideal resource for students and academics in psychology and social and political science, as well as anybody interested in understanding psychological mechanisms of intolerance.
The Psychology of Totalitarianism
by Mattias DesmetThe world is in the grips of mass formation—a dangerous, collective type of hypnosis—as we bear witness to loneliness, free-floating anxiety, and fear giving way to censorship, loss of privacy, and surrendered freedoms. It is all spurred by a singular, focused crisis narrative that forbids dissident views and relies on destructive groupthink. Desmet’s work on mass formation theory was brought to the world’s attention on The Joe Rogan Experience and in major alternative news outlets around the globe. Read this book to get beyond the sound bites! Totalitarianism is not a coincidence and does not form in a vacuum. It arises from a collective psychosis that has followed a predictable script throughout history, its formation gaining strength and speed with each generation—from the Jacobins to the Nazis and Stalinists—as technology advances. Governments, mass media, and other mechanized forces use fear, loneliness, and isolation to demoralize populations and exert control, persuading large groups of people to act against their own interests, always with destructive results. In The Psychology of Totalitarianism, world-renowned Professor of Clinical Psychology Mattias Desmet deconstructs the societal conditions that allow this collective psychosis to take hold. By looking at our current situation and identifying the phenomenon of “mass formation”—a type of collective hypnosis—he clearly illustrates how close we are to surrendering to totalitarian regimes. With detailed analyses, examples, and results from years of research, Desmet lays out the steps that lead toward mass formation, including: An overall sense of loneliness and lack of social connections and bonds A lack of meaning—unsatisfying “bullsh*t jobs” that don’t offer purpose Free-floating anxiety and discontent that arise from loneliness and lack of meaning Manifestation of frustration and aggression from anxiety Emergence of a consistent narrative from government officials, mass media, etc., that exploits and channels frustration and anxiety In addition to clear psychological analysis—and building on Hannah Arendt’s essential work on totalitarianism, The Origins of Totalitarianism—Desmet offers a sharp critique of the cultural “groupthink” that existed prior to the pandemic and advanced during the COVID crisis. He cautions against the dangers of our current societal landscape, media consumption, and reliance on manipulative technologies and then offers simple solutions—both individual and collective—to prevent the willing sacrifice of our freedoms. “We can honor the right to freedom of expression and the right to self-determination without feeling threatened by each other,” Desmet writes. “But there is a point where we must stop losing ourselves in the crowd to experience meaning and connection. That is the point where the winter of totalitarianism gives way to a spring of life.” “Desmet has an . . . important take on everything that’s happening in the world right now.”—Aubrey Marcus, podcast host “[Desmet] is waking a lot of people up to the dangerous place we are now with a brilliant distillation of how we ended up here.”—Robert F. Kennedy, Jr.
The Psychology of Travel (The Psychology of Everything)
by Andrew StevensonWhy do we travel? Are holidays good for our health? What are the social and psychological factors that drive us to move? The Psychology of Travel provides an eclectic introduction to the range of travel experiences from commuting, to going on holiday, to studying abroad. Travel is a near-universal experience and manifests itself in various forms, from everyday experiences to exotic adventure, although it varies across time and cultures. The book unpacks the concept of travel, and engages with topics including migration, wellbeing, acculturation, wayfinding, slow travel, place attachment and nostalgia, and brings them into sharp focus in relation to globalisation and climate change, By asking what drives us to journey and offering key insights into the psychological factors behind different kinds of travel, The Psychology of Travel introduces the reader to new ways of thinking about global mobility and movement.
The Psychology of Trust (The Psychology of Everything)
by Ken J. RotenbergWhat makes us trust people? How is trust developed and maintained? Is Western society facing a crisis of trust? The Psychology of Trust addresses trust issues that are directly relevant to peoples’ experiences in their daily lives. It identifies the factors that cause people to trust, and the consequences of trust for real world issues in health, politics, terrorism, the workplace, and religious faith. It also explores the impact of a lack of trust, and what causes distrust of individuals, groups and organisations. In a world where trust impacts our daily lives, The Psychology of Trust shows the role trust plays in our relationships, and provides practical guidance regarding our own trust in others.
The Psychology of Twilight
by David A. FrederickYou've read the books. You've seen the films. Now get inside the heads of your favorite Twilight characters (just like Edward can!) in The Psychology of Twilight.Explore the minds and motives of Bella, Edward, Jacob, and more with a deeper look at the series that's captured the hearts—and psyches—of millions. Find out:• How Edward and Jacob match up in an evolutionary psychology smackdown for Bella's—and our—affection• Whether Bella's motorcycle-riding and cliff diving in New Moon are suicidal—or her salvation• Why vampires and werewolves aren't so different after all (at least psychologically)• The emotional appeal of love stories like Bella and Edward's• Why being a part of Twilight fandom is good for your psychological healthSnuggle up on the closest chaise, and get ready to revisit the Twilight Saga—with some professional help.
The Psychology of Vaccination (The Psychology of Everything)
by Olivier Klein Vincent YzerbytWhy do some people choose to be vaccinated and others do not? What is the difference between vaccine hesitancy and anti-vaccinism? What can social psychology tell us about attitudes towards vaccination?The Psychology of Vaccination identifies the social psychological drivers of vaccine mindsets, to explore why some people choose to be vaccinated, some are hesitant, and others refuse. It explores the socio-demographic factors related to vaccine hesitancy and considers the role of motivation in making this health decision. The book focuses on how individuals are social beings, inserted into a web of influences that guide their behaviour, and considers the impact this may have on their health choices.Not only aimed at the convinced, but also for all those who have doubts about vaccination, The Psychology of Vaccination offers an insightful look at our health behaviours and considers whether it is possible to affect health behaviour change.
The Psychology of Video Games (The Psychology of Everything)
by Celia HodentWhat impact can video games have on players? How does psychology influence video game creation? Why do some games become cultural phenomena? The Psychology of Video Games explores the relationship between psychology and video games from the perspective of both game developers and players. It looks at how games are made and what makes them fun and successful, the benefits gaming can have on players in relation to education and healthcare, concerns over potential negative impacts such as pathological gaming, and ethics considerations. With gaming being one of the most popular forms of entertainment today, The Psychology of Video Games shows the important role played by an understanding of the human brain and its mental processes in the development of ethical and inclusive video games.
The Psychology of Work
by Chantal GautierThe Psychology of Work integrates psychological theory with personal narrative from global industry leaders, as well as those entering the workforce, to offer tangible insights into the real world of work. It is ideal for students, professionals and anyone with an interest in how successful organizations operate. It charts the development of the field of organizational psychology and provides the key theoretical frameworks. Crucially, it explores how these can be utilised to enhance organizational culture, and why this is so relevant and important in the modern workplace.Through the inclusion of interviews with students, The Psychology of Work reveals what the future workforce expect of the organizations that they are going in to and encourages students reading the book to reflect on what kind of leaders they would like to be. The book is also a valuable resource to support professionals and practitioners, highlighting current working practices and the need for change, offering practical guidance on how to bring the 'humane' back into organizational life.
The Psychology of Working Life (The Psychology of Everything)
by Toon W. TarisWhat motivates us to do a good job? When does the pressure of work impact upon our health and well-being? How can employers choose the right candidates? The Psychology of Working Life shows how, whether we like it or not, the way we work, and our feelings about it, play a fundamental role in overall well-being. From the use of psychometrics in recruiting the right candidate, to making working life more efficient, the book illustrates how work in industrialized societies continues to be founded upon core psychological ideas. Motivation and job satisfaction have become recognized as key to job design and The Psychology of Working Life suggests that changing the way we work can impact on our stress levels, overall health, and productivity.
The Psychology of Workplace Technology (SIOP Organizational Frontiers Series)
by Lori Foster Thompson Michael D. CoovertRecent advances in technology have dramatically altered the manner in which organizations function, transforming the way people think about and perform their work. The implications of these trends continue to evolve as emerging innovations adapt to and are adapted by organizations, workers, and other components of the socio-technical systems in which they are embedded. A rigorous consideration of these implications is needed to understand, manage, and drive the reciprocal interplay between technology and the workplace. This edited volume brings together top scholars within and outside of the field of industrial and organizational (I-O) psychology to explore the psychological and organizational effects of contemporary workplace technologies. A special section is included at the end of the book by four experts in the field entitled Reflections and Future Directions.
Psychology on the Web: A Student Guide
by Stuart SteinPsychology on the Web: A Student Guide is directed at those who want to be able to access psychology Internet resources quickly and efficiently without needing to become IT experts. The emphasis throughout is on the location of high quality psychology related Internet resources likely to be useful for learning, teaching and research, from among the billions of publicly accessible Web pages.Whilst the author has drawn on a large volume of technical literature, it is written on the basis of practical experience acquired over many years of using Internet resources in the context of teaching undergraduate and postgraduate courses in the social sciences covering a wide range of topic specialisms, and in informing academic staff. In addition to extensive coverage of topics relating to the efficient location of files and Web sites, Part III provides a substantial and annotated list of high quality resources likely to be of use to students of psychology.The work is structured so that it will be found useful by both beginners and intermediate level users, and be of continuing use over the course of higher education studies.
Psychology, Punitive Activation and Welfare: Blaming the Unemployed (Concepts for Critical Psychology)
by Rose-Marie StambeThis book explores welfare politics, unemployment, and interventions in relation to the labour market from a critical psychological perspective. Using critical fieldwork and theory, the author explores the administration of the unemployed, and the drive to increase labour market participation through strategies of activation. There is a strong and coherent conceptual and theoretical framing for this work, with a critical perspective (essentially, question everything) taking centre stage. It will give an overall coherence in addressing the topic. The theoretical framing is cogent and, in combination with the critical perspective, works well for integrating the material and delivering a fresh approach to this topic. Psychology, Punitive Activation and Welfare will appeal to students engaging with critical psychology, unemployment or policy, by providing a distinct application of theoretical and methodological tools to think differently about the relationship between labour market non/participation, human misery, psychology, and frontline enactment of policy and research.
Psychology through Critical Auto-Ethnography: Academic Discipline, Professional Practice and Reflexive History
by Ian ParkerThis unique book is an insider account about the discipline of psychology and its limits, introducing key debates in the field of psychology around the world today by closely examining the problematic role the discipline plays as a global phenomenon. Ian Parker traces the development of ‘critical psychology’ through an auto-ethnographic narrative in which the author is implicated in what he describes, laying bare the nature of contemporary psychology. In five parts, each comprising four chapters, the book explores the student experience, the world of psychological research, how psychology is taught, how alternative critical movements have emerged inside the discipline, and the role of psychology in coercive management practices. Providing a detailed account of how psychology actually operates as an academic discipline, it shows what teaching in higher education and immersion in research communities around the world looks like, and it culminates in an analytic description of institutional crises which psychology provokes. A reflexive history of psychology’s recent past as a discipline and as a cultural force, this book is an invaluable resource for anyone thinking of taking up a career in psychology, and for those reflecting critically on the role the discipline plays in people’s lives.
Psychology’s Contribution to Socio-Cultural, Political, and Individual Emancipation (Critical Theory and Practice in Psychology and the Human Sciences)
by Carl RatnerThis book articulates how psychologists can use their theory, research, and intervention to generate insights into emancipatory social change that is necessary to solve social and psychological problems. These include racism, sexism, civil rights, poverty, militarism, education, and politics. Psychology was not developed to directly address social issues. It must therefore be reconceptualised to fulfil this aim. In this book Carl Ratner makes use of Vygotsky’s psychological approach known as ‘cultural-historical psychology’, supplemented by Martin-Baro’s Liberation Psychology and the work of Bourdieu and Foucault to develop an emancipatory psychological theory. This approach is then utilized to lay out a specific program of social and psychological emancipation. This reconstructed psychological theory is also used to evaluate populist movements that aim at social and psychological emancipation. Ratner posits that populism is inadequate to solve social and psychological problems because it misunderstands the nature of society and what it takes to improve society and psychology. This is demonstrated through wide-ranging examples including populist feminism, populist socialism, and populist distortions of liberation psychology and cultural-historical psychology.This lively critique opens a pathway for academic across the social sciences concerned with how their disciplines can be oriented toward understanding and solving social-psychological problems, and will appeal to wide readership including policy makers, and social activists.
Psychology's Grand Theorists: How Personal Experiences Shaped Professional Ideas
by Amy P. DemorestPsychology's Grand Theorists argues that the three schools in psychology that have been dominant historically--the psychodynamic, behavioral, and phenomenological--have resulted in large part from the personal experiences of their originators. Sigmund Freud, B.F. Skinner, and Carl Rogers each believed that he had discovered the truth about human nature, yet their truths are entirely different. This book explores how the lives of these men influenced the divergent theories they developed, through a close examination of letters, diaries, biographies, autobiographies, and professional writings. Uncovering the subjective sources of these theories, the book gives the reader a greater sense of intimacy with each man's ideas, and promotes critical inquiry into their scientific status. The book is written in an engaging style that will appeal to a wide range of readers. Intended as a supplement in courses on personality, clinical psychology, and/or the history of psychology, it will also be of interest to clinicians or counselors who use one or more of these theoretical models in their therapeutic work.
Psychometric Testing: Critical Perspectives (BPS Textbooks in Psychology)
by Barry CrippsPsychometric Testing offers an in-depth examination of the strengths and limitations psychometric testing, with coverage of diverse methods of test development and application. A state-of-the-art exploration of the contemporary field of psychometric testing, bringing together the latest theory and evidence-based practice from 21 global experts Explores a variety of topics related to the field, including test construction, use and applications in human resources and training, assessment and verification of training courses, and consulting Includes applications for clinical psychology, performance psychology, and sport and exercise psychology across a range of professions (research, teaching, coaching, consulting, and advising) Acknowledges the dynamic nature of the field and identifies future directions in need of more research, including Internet and smart phone testing
Psychonauts: Drugs and the Making of the Modern Mind
by Mike JayA provocative and original history of the scientists and writers, artists and philosophers who took drugs to explore the hidden regions of the mind A New Yorker Best of the Week Pick “Jay is a leading expert on the history of Western drug use, and Psychonauts is the latest in a series of excellent studies in which he has investigated the roots of a kind of psychoactive exploration that we tend to associate with the nineteen-fifties and sixties.”—Clare Bucknell, New Yorker “Captivating. . . . A welcome reconsideration of the role drugs play in life, medicine, and science.”—Publishers Weekly Until the twentieth century, scientists investigating the effects of drugs on the mind did so by experimenting on themselves. Vivid descriptions of drug experiences sparked insights across the mind sciences, pharmacology, medicine, and philosophy. Accounts in journals and literary fiction inspired a fascinated public to make their own experiments—in scientific demonstrations, on exotic travels, at literary salons, and in occult rituals. But after 1900 drugs were increasingly viewed as a social problem, and the long tradition of self-experimentation began to disappear. From Sigmund Freud’s experiments with cocaine to William James’s epiphany on nitrous oxide, Mike Jay brilliantly recovers a lost intellectual tradition of drug-taking that fed the birth of psychology, the discovery of the unconscious, and the emergence of modernism. Today, as we embrace novel cognitive enhancers and psychedelics, the experiments of the original psychonauts reveal the deep influence of mind-altering drugs on Western science, philosophy, and culture.
The Psychopath Factory: How Capitalism Organizes Empathy
by Tristam AdamsThe Psychopath Factory: How Capitalism Organizes Empathy examines how the requirements, stimuli, affects and environments of work condition our empathy. In some cases, work calls for no empathy - characters who don't blink or flinch in the face of danger nor crack under pressure. In other cases, capitalism requires empathy in spades -charming, friendly, sensitive and listening managers, customer service agents and careers. When workers are required to either ignore their empathy to-do a job, or dial it up to increase productivity, they are entering a psychopathic modality. The affective blitz of work, flickering screens, emotive content, vibrating alerts and sounding alarms erode our sensitivities whilst we are modulated with attention stimulants, social lubricants and so called anti-anxiety drugs. This is amidst a virulent and exacerbating climate of competition and frenzied quantification. Capitalism pressures us to feign empathy and leverage social relationships on one hand, whilst being cold and pragmatic on the other. We are passionate and enthusiastic whilst keeping a professional distance. Sympathy, care, compassion and altruism are important; The Psychopath Factory: How Capitalism Organizes Empathy argues that itis a mistake to presuppose that empathy can achieve these. Rather than being subject to the late capitalist organization of our empathy, psychopathy could be a means of escape.
The Psychopath Test: A Journey Through the Madness Industry
by Jon RonsonIn this madcap journey, a bestselling journalist investigates psychopaths and the industry of doctors, scientists, and everyone else who studies them. The Psychopath Test is a fascinating journey through the minds of madness. Jon Ronson's exploration of a potential hoax being played on the world's top neurologists takes him, unexpectedly, into the heart of the madness industry. An influential psychologist who is convinced that many important CEOs and politicians are, in fact, psychopaths teaches Ronson how to spot these high-flying individuals by looking out for little telltale verbal and nonverbal clues. And so Ronson, armed with his new psychopath-spotting abilities, enters the corridors of power. He spends time with a death-squad leader institutionalized for mortgage fraud in Coxsackie, New York; a legendary CEO whose psychopathy has been speculated about in the press; and a patient in an asylum for the criminally insane who insists he's sane and certainly not a psychopath. Ronson not only solves the mystery of the hoax but also discovers, disturbingly, that sometimes the personalities at the helm of the madness industry are, with their drives and obsessions, as mad in their own way as those they study. And that relatively ordinary people are, more and more, defined by their maddest edges.
The Psychopath Whisperer: The Science of Those Without Conscience
by Kent A. KiehlA compelling journey into the science and behavior of psychopaths, written by the leading scientist in the field of criminal psychopathy.We know of psychopaths from chilling headlines and stories in the news and movies--from Ted Bundy and John Wayne Gacy, to Hannibal Lecter and Dexter Morgan. As Dr. Kent Kiehl shows, psychopaths can be identified by a checklist of symptoms that includes pathological lying; lack of empathy, guilt, and remorse; grandiose sense of self-worth; manipulation; and failure to accept one's actions. But why do psychopaths behave the way they do? Is it the result of their environment-- how they were raised--or is there a genetic component to their lack of conscience? This is the question Kiehl, a protégé of famed psychopath researcher Dr. Robert Hare, was determined to answer as he began his career twenty years ago. To aid in his quest to unravel the psychopathic mind, Kiehl created the first mobile functional MRI scanner to study psychopaths in prison populations. The brains of more than five hundred psychopaths and three thousand other offenders have been scanned by Kiehl's laboratory--the world's largest forensic neuroscience repository of its kind. Over the course of The Psychopath Whisperer, we follow the scientific bread crumbs that Kiehl uncovered to show that the key brain structures that correspond with emotional engagement and reactions are diminished in psychopaths, offering new clues to how to predict and treat the disorder. In The Psychopath Whisperer, Kiehl describes in fascinating detail his years working with psychopaths and studying their thought processes-- from the remorseless serial killers he meets with behind bars to children whose behavior and personality traits exhibit the early warning signs of psychopathy. Less than 1 percent of the general population meets the criteria for psychopathy. But psychopaths account for a vastly outsized proportion of violent crimes. And as Kiehl shows, many who aren't psychopaths exhibit some of the behaviors and traits associated with the condition. What do you do if you discover your roommate, or boss, or the person you are dating has traits that define a psychopath? And what does having a diminished limbic region of the brain mean for how the legal system approaches crimes committed by psychopaths? A compelling narrative of cutting-edge science, The Psychopath Whisperer will open your eyes on a fascinating but little understood world, with startling implications for society, the law, and our personal lives.From the Hardcover edition.
Psychopharmacology in British Literature and Culture, 1780–1900 (Palgrave Studies in Literature, Science and Medicine)
by Natalie Roxburgh Jennifer S. HenkeThis collection of essays examines the way psychoactive substances are described and discussed within late eighteenth- and nineteenth-century British literary and cultural texts. Covering several genres, such as novels, poetry, autobiography and non-fiction, individual essays provide insights on eighteenth- and nineteenth-century understandings of drug effects of opium, alcohol and many other plant-based substances. Contributors consider both contemporary and recent medical knowledge in order to contextualise and illuminate understandings of how drugs were utilised as stimulants, as relaxants, for pleasure, as pain relievers and for other purposes. Chapters also examine the novelty of experimentations of drugs in conversation with the way literary texts incorporate them, highlighting the importance of literary and cultural texts for addressing ethical questions.
Psychophysical Acting: An Intercultural Approach after Stanislavski
by Phillip B. ZarrilliPsychophysical Acting is a direct and vital address to the demands of contemporary theatre on today’s actor. Drawing on over thirty years of intercultural experience, Phillip Zarrilli aims to equip actors with practical and conceptual tools with which to approach their work. Areas of focus include:an historical overview of a psychophysical approach to acting from Stanislavski to the presentacting as an ‘energetics’ of performance, applied to a wide range of playwrights: Samuel Beckett, Martin Crimp, Sarah Kane, Kaite O’Reilly and Ota Shogoa system of training though yoga and Asian martial arts that heightens sensory awareness, dynamic energy, and in which body and mind become onepractical application of training principles to improvisation exercises.Psychophysical Acting is accompanied by Peter Hulton’s downloadable resources featuring exercises, production documentation, interviews, and reflection.