- Table View
- List View
The Burden of Choice: Recommendations, Subversion, and Algorithmic Culture
by Jonathan CohnThe Burden of Choice examines how recommendations for products, media, news, romantic partners, and even cosmetic surgery operations are produced and experienced online. Fundamentally concerned with how the recommendation has come to serve as a form of control that frames a contemporary American as heteronormative, white, and well off, this book asserts that the industries that use these automated recommendations tend to ignore and obscure all other identities in the service of making the type of affluence they are selling appear commonplace. Focusing on the period from the mid-1990s to approximately 2010 (while this technology was still novel), Jonathan Cohn argues that automated recommendations and algorithms are far from natural, neutral, or benevolent. Instead, they shape and are shaped by changing conceptions of gender, sexuality, race, and class. With its cultural studies and humanities-driven methodologies focused on close readings, historical research, and qualitative analysis, The Burden of Choice models a promising avenue for the study of algorithms and culture.
The Burdens of Brotherhood: Jews and Muslims from North Africa to France
by Ethan B. KatzAn informative look at the ever-changing relationship between France’s predominant non-Christian immigrant minorities over the course of 100 years.Headlines from France suggest that Muslims have renewed an age-old struggle against Jews and that the two groups are once more inevitably at odds. But the past tells a different story. The Burdens of Brotherhood is a sweeping history of Jews and Muslims in France from World War I to the present. Here Ethan Katz introduces a richer and more complex world that offers fresh perspective for understanding the opportunities and challenges in France today.Focusing on the experiences of ordinary people, Katz shows how Jewish–Muslim relations were shaped by everyday encounters and by perceptions of deeply rooted collective similarities or differences. We meet Jews and Muslims advocating common and divergent political visions, enjoying common culinary and musical traditions, and interacting on more intimate terms as neighbors, friends, enemies, and even lovers and family members. Drawing upon dozens of archives, newspapers, and interviews, Katz tackles controversial subjects like Muslim collaboration and resistance during World War II and the Holocaust, Jewish participation in French colonialism, the international impact of the Israeli–Arab conflict, and contemporary Muslim antisemitism in France.We see how Jews and Muslims, as ethno-religious minorities, understood and related to one another through their respective relationships to the French state and society. Through their eyes, we see colonial France as a multiethnic, multireligious society more open to public displays of difference than its postcolonial successor. This book thus dramatically reconceives the meaning and history not only of Jewish–Muslim relations but ultimately of modern France itself.Praise for The Burdens of BrotherhoodWinner of the American Library in Paris Book AwardWinner of the J. Russell Major Prize for the Best Book in French HistoryWinner of the 2015 National Jewish Book Award for Writing Based on Archival MaterialWinner of the 2016 David H. Pinkney Prize for the Best Book in French History“A compelling, important, and timely history of Jewish/Muslim relations in France since 1914 that investigates the ways and venues in which Muslims and Jews interacted in metropolitan France . . . This insightful, well-researched, and elegantly written book is mandatory reading for scholars of the subject and for those approaching it for the first time.” —J. Haus, Choice
The Burdens of Proof
by Dale A. NanceAdjudicative tribunals in both criminal and non-criminal cases rely on the concept of the 'burden of proof' to resolve uncertainty about facts. Perhaps surprisingly, this concept remains clouded and deeply controversial. Written by an internationally renowned scholar, this book explores contemporary thinking on the evidential requirements that are critical for all practical decision-making, including adjudication. Although the idea that evidence must favor one side over the other to a specified degree, such as 'beyond reasonable doubt', is familiar, less well-understood is an idea associated with the work of John Maynard Keynes, namely that there are requirements on the total amount of evidence considered to decide the case. The author expertly explores this distinct Keynesian concept and its implications. Hypothetical examples and litigated cases are included to assist understanding of the ideas developed. Implications include an expanded conception of the burden of producing evidence and how it should be administered.
The Bureaucracy of Beauty: Design in the Age of its Global Reproducibility
by Arindam DuttaThe Bureaucracy of Beauty is a wide-ranging work of cultural theory that connects literary studies, postcoloniality, the history of architecture and design, and the history and present of empire. Professor Ananya Roy of UC Berkeley calls it a "fantastic book," and in many ways this is the best description of it. The Bureaucracy of Beauty begins with nineteenth-century Britain's Department of Science and Arts, a venture organized by the Board of Trade, and how the DSA exerted a powerful influence on the growth of museums, design schools, and architecture throughout the British Empire. But this is only the book's literal subject: in a remarkable set of chapters, Dutta explores the development of international laws of intellectual property, ideas of design pedagogy, the technological distinction between craft and industry, the relation of colonial tutelage to economic policy, the politics and technology of exhibition, and competing philosophies of aesthetics. His thinking across these areas is ignited by engagements with Benjamin, Marx, Adam Smith and Jeremy Bentham, Kant, Mill, Ruskin, and Gandhi. A rich study in the history of ideas, of design and architecture, and of cultural politics, The Bureaucracy of Beauty converges on the issues of present-day globalization. From nineteenth-century Britain to twenty-first century America, The Bureaucracy of Beauty offers a theory of how things - big things -change.
The Bureaucrat and the Poor: Encounters in French Welfare Offices
by Vincent DuboisWelfare offices usually attract negative descriptions of bureaucracy with their queues, routines, and impersonal nature. Are they anonymous machines or the locus of neutral service relationships? Showing how people experience state public administration, The Bureaucrat and the Poor provides a realistic view of French welfare policies, institutions and reforms and, in doing so, dispels both of these myths. Combining Lipsky's street-level bureaucracy theory with the sociology of Bourdieu and Goffman, this research analyses face-to-face encounters and demonstrates the complex relationship between welfare agents, torn between their institutional role and their personal feelings, and welfare applicants, required to translate their personal experience into bureaucratic categories. Placing these interactions within the broader context of social structures and class, race and gender, the author unveils both the social determinations of these interpersonal relationships and their social functions. Increasing numbers of welfare applicants, coupled with mass unemployment, family transformations and the so-called 'integration problem' of migrants into French society deeply affect these encounters. Staff manage tense situations with no additional resources - some become personally involved, while others stick to their bureaucratic role; most of them alternate between involvement and detachment, assistance and domination. Welfare offices have become a place for 're-socialisation', where people can talk about their personal problems and ask for advice. On the other hand, bureaucratic encounters are increasingly violent, symbolically if not physically. More than ever, they are now a means of regulating the poor.
The Bureaucratic Entrepreneur: How to Be Effective in Any Unruly Organization
by Richard N. HaassHaass (vice president and director, Foreign Policy Studies program at the Brookings Institution) provides guidelines on how to manage relationships, set goals, and translate them into success. His insights into delicate working relationships will benefit those in government, the corporate world, and the non-profit sector, as well as students of public administration and business. This is a revised edition of Houghton Mifflin, 1994. This edition includes anecdotes from the Clinton administration. Annotation c. Book News, Inc., Portland, OR (booknews.com)
The Bureaucratic Phenomenon
by Wesley MitchellIn The Bureaucratic Phenomenon Michel Crozier demonstrates that bureaucratic institutions need to be understood in terms of the cultural context in which they operate. The originality of the study lies in its association of two widely different approaches: the theory of decision-making in large organizations and the cultural analysis of social patterns of action.The book opens with a detailed examination of two forms of French public service. These studies show that professional training and distortions alone cannot ex plain the rise of routine behavior and dysfunctional vicious circles. The role of various bureaucratic systems appears to depend on the pattern of power relation ships between groups and individuals. Crozier's findings lead him to the view that bureaucratic structures form a necessary protection against the risks inherent in collective action.Since systems of protection are built around basic cultural traits, the author presents a French bureaucratic model based on centralization, strata isolation, and individual sparkle-one that that can be contrasted with an American, Russian, or Japanese model. He points out how the same patterns can be found in several areas of French life: education, industrial relations, politics, business, and the colonial policy. Bureaucracy, Crozier concludes, is not a modern disease resulting from organizational progress but rather a bulwark against development. The breakdown of the traditional bureaucratic system in modern France offers hope for new and fruitful forms of action.
The Bureaucratization of the World in the Neoliberal Era: An International and Comparative Perspective (The Sciences Po Series in International Relations and Political Economy)
by Béatrice HibouContemporary bureaucracy is a set of norms, rules, procedures, and formalities which includes administration, business, and NGOs. Where Max Weber meets Michel Foucault, Béatrice Hibou analyzes the political dynamics underlying this process. Neoliberal bureaucracy is a vector of discipline and control, producing social and political indifference.
The Burgermeister's Daughter: Scandal In A Sixteenth-Century German Town
by Steven OzmentIn an era when women were supposed to be disciplined and obedient, Anna proved to be neither. Defying 16th-century social mores, she was the frequent subject of gossip because of her immodest dress and flirtatious behavior. When her wealthy father discovered that she was having secret, simultaneous affairs with a young nobleman and a cavalryman, he turned her out of the house in rage, but when she sued him for financial support, he had her captured, returned home and chained to a table as punishment. Anna eventually escaped and continued her suit against her father, her siblings and her home town in a bitter legal battle that was to last 30 years and end only upon her death. Drawn from her surviving love letters and court records, The Burgermeister's Daughter is a fascinating examination of the politics of sexuality, gender and family in the 16th century, and a powerful testament to the courage and tenacity of a woman who defied the inequalities of this distant age.
The Burn Farm
by Michael BensonBenson takes readers behind the scenes of the sadistic and horrific true story of Shelia LaBarre, a depraved woman who tkaes in troubled men as lovers, then savagely slaughters them and burns their bodies on her New Hampshire farm. photos. Original.
The Burning of the World: The Great Chicago Fire and the War for a City's Soul
by Scott W. BergWINNER OF THE MIDLAND AUTHORS AWARD FOR HISTORY • LONGLISTED FOR THE ANDREW CARNEGIE MEDAL FOR EXCELLENCE • A NEW YORKER BEST BOOK OF THE YEAR • The "illuminating" (New Yorker) story of the Great Chicago Fire: a raging inferno, a harrowing fight for survival, and the struggle for the soul of a city—told with the "the clarity—and tension—of a well-wrought military narrative" (Wall Street Journal)In the fall of 1871, Chicagoans knew they were due for the &“big one&”—a massive, uncontrollable fire that would decimate the city. It had been bone-dry for months, and a recent string of blazes had nearly outstripped the fire department&’s already scant resources. Then, on October 8, a minor fire broke out in the barn of Irishwoman Kate Leary. A series of unfortunate mishaps and misunderstandings along with insufficient preparation and a high south-westerly wind combined to set the stage for an unmitigated catastrophe. The conflagration that spread from the Learys' property quickly overtook the neighborhood, and before long the floating embers had been cast to the far reaches of the city. Nothing to the northeast was safe. Families took to the streets with every possession they could carry. Powerful gusts whipped the flames into a terrifying firestorm. The Chicago River boiled. Over the next forty-eight hours, Chicago fell victim to the largest and most destructive natural disaster the United States had yet endured. The effects of the Great Fire were devastating. But they were also transforming. Out of the ashes, faster than seemed possible, rose new homes, tenements, hotels, and civic buildings, as well as a new political order. The elite seized the reconstruction to crack down on vice, control the disbursement of vast charitable funds, and rebuild the city in their image. But the city&’s working class recognized only a naked power grab that would challenge their traditions, hurt their chances to keep their hard-earned property, and move power out of the hands of elected officials and into private interests. As soon as the battle against the fire ended, another battle for the future of the city erupted between its entrenched business establishment and its poor and immigrant laborers and shopkeepers. An enrapturing account of the fire&’s inexorable march and an eye-opening look at its aftermath, The Burning of the World tells the story of one of the most infamous calamities in history and the new Chicago it precipitated—a disaster that still shapes American cities to this day.
The Burnout Challenge: Managing People’s Relationships with Their Jobs
by Michael P. Leiter Christina MaslachTwo pioneering researchers identify key causes of workplace burnout and reveal what managers can do to promote increased productivity and health.Burnout is among the most significant on-the-job hazards facing workers today. It is also among the most misunderstood. In particular, we tend to characterize burnout as a personal issue—a problem employees should fix themselves by getting therapy, practicing relaxation techniques, or changing jobs. Christina Maslach and Michael P. Leiter show why this is not the case. Burnout also needs to be managed by the workplace.Citing a wealth of research data and drawing on illustrative anecdotes, The Burnout Challenge shows how organizations can change to promote sustainable productivity. Maslach and Leiter provide useful tools for identifying the signs of employee burnout, most often exhaustion, cynicism, and ineffectiveness. They also advise managers on assembling and interpreting worker self-evaluation surveys, which can reveal workplace problems and potential solutions. And when it comes to implementing change, Maslach and Leiter offer practical, evidence-driven guidance. The key, they argue, is to begin with less-taxing changes that employees nonetheless find meaningful, seeding the ground for more thorough reforms in the future.Experts estimate that more than $500 billion and 550 million workhours are lost annually to on-the-job stress, much of it caused by dysfunctional work environments. As priorities and policies shift across workplaces, The Burnout Challenge provides pragmatic, creative, and cost-effective solutions to improve employee efficiency, health, and happiness.
The Business Book (DK Big Ideas)
by DKLearn about concepts, management, and commerce in The Business Book.Part of the fascinating Big Ideas series, this book tackles tricky topics and themes in a simple and easy to follow format. Learn about Business in this overview guide to the subject, great for beginners looking to learn and experts wishing to refresh their knowledge alike! The Business Book brings a fresh and vibrant take on the topic through eye-catching graphics and diagrams to immerse yourself in. This captivating book will broaden your understanding of Business, with:- Up to 100 quotations from the great business thinkers and gurus- Packed with facts, charts, timelines and graphs to help explain core concepts- A visual approach to big subjects with striking illustrations and graphics throughout- Easy to follow text makes topics accessible for people at any level of understandingThe Business Book is the perfect introduction the to key theories that have shaped the world of business, management, and commerce, aimed at adults with an interest in the subject and students wanting to gain more of an overview. Here you&’ll discover every facet of business management, including alternative business models, with real life examples from the marketplace. If you&’ve ever wondered about the stages of business strategy, from start-up to delivering the goods, this is the perfect book for you.Your Business Questions, Simply ExplainedThis book introduces the would-be entrepreneur and general reader to the work of great commercial thinkers, leaders, and gurus. Learn about the hurdles facing every new business, such as finding a gap in the market, securing finance, employing people, and creating an eye-catching brand. If you thought it was difficult to learn about the world of commerce, The Business Book presents information in an easy to follow layout. Learn the ideas of seminal business thinkers, such as Malcolm Gladwell's "tipping point", Michael Porter's "five forces", and Meredith Belbin's theories on effective teamwork, with fantastic mind maps and step-by-step summaries. The Big Ideas SeriesWith millions of copies sold worldwide, The Business Book is part of the award-winning Big Ideas series from DK. The series uses striking graphics along with engaging writing, making big topics easy to understand.
The Business Case for Love: How Companies Get Bragged About Today
by Marc CoxLove it? Hate it? Or, just don’t care? How we feel about something dramatically affects how we interact with it. When we feel, we care. When we care, things happen. Companies that are thriving, not just surviving, are much more than a set of ruthlessly efficient and mechanistic processes – they are a social system operated by people for people. The quality of relationships, both inside and outside the organization is a far more important driver of sustainable success or failure than the quality of its control systems. The head is important, but it is the heart that matters most. If you want your customers to be brand ambassadors and your employees to brag about you to their friends, you need them to not just think you’re great – you need them to feel you’re great. You need them to love you – and for that, you need them to feel that you love them. For over a decade Marc Cox has been helping companies whose toxic cultures, miserable employees, and angry customers have all but destroyed them to rebuild their company spirit, discover the business case for love and build an organization that is wonderful to work for, brilliant to do business with and has the mindset of creating memorable employee and customer experiences. Underpinned by fresh insights and perspectives, robustly tested and refined by the real world experience of working with a wide range of companies and over 2,000 senior executives drawn from all parts of the world, and filled with fascinating and illustrative “love stories” the book will help you to make the business case for love. It will help you to find a more rewarding and invigorating way of working – both emotionally and financially. In short, it shows what happens when the love is put back into business.
The Business Growth Benefits of Higher Education
by David Greenaway Chris D. RuddThis book tackles the role of universities in driving economic growth. Their role as providers of talent, technology and new ideas is considered in the light of the 2008 Global Financial Crisis. A series of expert authors consider success, opportunity and how national frameworks can be fine-tuned to deliver business success.
The Business Model Innovation Process: Preparation, Organization and Management (Routledge Studies in Innovation, Organizations and Technology)
by Christian Nielsen Harry Boer Yariv TaranBusiness Model Innovation Process: Preparation, Organization and Management examines a range of critical questions that merit thoughtful interdisciplinary consideration, such as: Why do business models, and their innovation in particular, matter today? How can the process of business model innovation be understood, organized and managed adequately under increasingly volatile, uncertain, complex and ambiguous technological, business and geo-political conditions? What should decision-making and risk-management look like under these conditions, with managers whose rationality is bounded? The book offers a detailed account of the relatively unknown process of business model innovation by looking into the intersection of strategic, operations and innovation management, organizational design, decision-making and performance management. In doing so, this book addresses fundamental issues, and introduces new ideas and theoretical perspectives. In envisioning and thinking about various potential scenarios of business model innovation and understanding how to organize for each of these under different conditions, the book provides original arguments and suggestions for practitioners. For that purpose, the book also offers many compelling real-life examples of business models and their innovation. Combining theory and practice, this book is an essential read for researchers and academics of business model innovation, as well as strategic management, digital transformation, innovation management and organizational change. It will also be of direct interest to practitioners and business leaders seeking new perspectives to increase their competitive advantage.
The Business Of Crime: A Documentary Study Of Organized Crime In The American Economy
by Alan A BlockMembers of organized crime syndicates have gained control of key businesses and trade unions through their strategic positions as arbiters of labor-management conflicts and as dispensers of illegal credit. They are managing important sectors of the contemporary marketplace, engaging in activities far more significant than the vice enterprises usually associated with criminal activity. Difficult to access for scholarly study, organized crime is best documented in judicial findings and in legislative reports from criminal investigations and public hearings. In this book, Alan Block has assembled a rich cross section of these reports. Taken together, they illustrate how organized crime has infiltrated important industries and taken control of union pension and welfare funds. Designed for students of criminology, sociology, and deviance, the book provides a comprehensive overview of the business of crime in America today.
The Business School Curriculum Debate: Scientific Legitimacy versus Practical Relevance (Routledge Advances in Management Learning and Education)
by Alexander StyhreWith more than 14,000 business schools worldwide, what is included in their curricula matters for how the economy and the corporate system are managed. Business schools should be subject to scholarly inquiries and critical reflection. While many studies of business schools examine its general role in the tertiary education system and in society more broadly, this volume examines how one specific theoretical perspective and a normative model derived therefrom were developed and gradually appropriated within the business school setting. This volume demonstrates that agency theory, based on a daring conjecture that firms can be construed as bundles of contacts, rose to prominence in the business school context. It examines how the elementary proposition of agency theory, that the firm is to be considered theoretically and practically as a "nexus of contracts," was never consistent with corporate law and contract law, and it was empirically unsubstantiated. Business schools are under pressure to teach not only practically useful theories and models, but also theories that are also scientifically qualified. Despite having this ambition, certain theories are widely taught despite failing to live up to such declared ambitions, which means that business schools may be criticized for including theories on ambiguous grounds in the curricula. This book examines how business schools seek to honour the ambition to teach both scientifically verified theories and practically useful concepts and models, and how the tensions derived from this duality may be problematic to handle. It will be of interest to researchers, academics, and advanced students in the fields of management education, organizational studies, and legal theory.
The Business Shrink - The Disgruntled Employee
by Peter Morris Peter LauferDo your employees plan exit strategies around the water cooler?Are your office hallways filled with nasty gossip?Is your productivity shrinking and your profits dissolving?As a manager, every day you're faced with disgruntled employees. Now Peter Morris, host of the popular radio show "The Business Shrink," draws on his long experience to help you fix these problems.Gleaning tips from experts such as CNN commentator Lou Dobbs and job search guru Martin Yate, Morris shows you how to:Give workers strong, positive feedbackBreak the endless chain of blaming and backstabbingAbolish poor employee performance and boost productivityNip cases of harassment and bullying in the budUsing sample scenarios, workplace quizzes, and actual examples from Morris's show, you'll learn how to create a harmonious workplace and how to turn disgruntled workers into productive, committed employees.
The Business Shrink - The Disgruntled Employee
by Peter Morris Peter LauferDo your employees plan exit strategies around the water cooler?Are your office hallways filled with nasty gossip?Is your productivity shrinking and your profits dissolving?As a manager, every day you're faced with disgruntled employees. Now Peter Morris, host of the popular radio show "The Business Shrink," draws on his long experience to help you fix these problems.Gleaning tips from experts such as CNN commentator Lou Dobbs and job search guru Martin Yate, Morris shows you how to:Give workers strong, positive feedbackBreak the endless chain of blaming and backstabbingAbolish poor employee performance and boost productivityNip cases of harassment and bullying in the budUsing sample scenarios, workplace quizzes, and actual examples from Morris's show, you'll learn how to create a harmonious workplace and how to turn disgruntled workers into productive, committed employees.
The Business Shrink - The Disgruntled Employee: Manage Challenging Staff Without Losing Your Mind
by Peter MorrisDo your employees plan exit strategies around the water cooler?Are your office hallways filled with nasty gossip?Is your productivity shrinking and your profits dissolving?As a manager, every day you're faced with disgruntled employees. Now Peter Morris, host of the popular radio show "The Business Shrink," draws on his long experience to help you fix these problems.Gleaning tips from experts such as CNN commentator Lou Dobbs and job search guru Martin Yate, Morris shows you how to:Give workers strong, positive feedbackBreak the endless chain of blaming and backstabbingAbolish poor employee performance and boost productivityNip cases of harassment and bullying in the budUsing sample scenarios, workplace quizzes, and actual examples from Morris's show, you'll learn how to create a harmonious workplace and how to turn disgruntled workers into productive, committed employees.
The Business and Human Rights Landscape
by Jena MartinThe adoption of the United Nations Guiding Principles on Business and Human Rights in 2011 marked a watershed moment, establishing the first global standards for preventing human rights abuses by business. In light of this paradigm shift, The Business and Human Rights Landscape offers the most comprehensive analysis to date of the current legal framework. It includes in-depth explorations of the UN Guiding Principles from both theoretical and practical standpoints, with case studies ranging from the Rana Plaza building collapse to Kenyan resource extraction. Bookending current analyses are historical accounts (discussing the colonial slave trade) and forward-looking perspectives (analyzing labor's role). Bringing together top scholars from across the globe, The Business and Human Rights Landscape represents essential reading for anyone interested in the past, present, or future of business and human rights.
The Business of Aspiration: How Social, Cultural, and Environmental Capital Changes Brands
by Ana AndjelicNot long ago, wearing real fur was a signal of wealth and status. Now, it’s a signal of ignorance. Thanks to luxury rental and resale services, these days anyone can walk around in a Gucci belt. But not everyone knows that Rimowa dropped a new suitcase or who made their food and clothes. Wokeness is a modern class distinction. For the longest time, brands have operated according to the Veblen logic that status is linked to wealth and desirability to price. Now they have the opportunity to flip the script of aspiration and link worth and values to their success. Aimed at marketers, entrepreneurs, and advertising professionals, this book is full of analysis, examples, and tools of how to use the modern aspiration economy to shift a brand narrative and competitive strategy, create and distribute brand symbols, and ensure that a brand’s products and services create both monetary and moral value.
The Business of Birth: Malpractice and Maternity Care in the United States
by Louise Marie RothHow the fear of malpractice affects mothers and reproductive choicesGiving birth is a monumental event, not only in the personal life of the woman giving birth, but as a medical process and procedure. In The Business of Birth, Louise Marie Roth explores the process of giving birth, and the ways in which medicine and law interact to shape maternity care.Focusing on the United States, Roth explores how the law creates an environment where medical providers, malpractice attorneys, and others limit women’s rights and choices during birth. She shows how a fear of liability risk often drives the decision-making process of medical providers, who prioritize hospital efficiency over patient safety, to the detriment of mothers themselves.Ultimately, Roth advocates for an approach that protects the reproductive rights of mothers. A comprehensive overview, The Business of Birth provides valuable insight into the impact of the law on mothers, medical providers, maternity care practices, and others in the United States.
The Business of Corporate Learning
by Shlomo Ben-HurCorporate learning functions are now an established part of many of the world's leading multinational firms. In this book, Shlomo Ben-Hur demonstrates how corporate learning can and should have an integral, strategic, role in a company. Based on firsthand experience, Ben-Hur provides a practical guide to setting up or restructuring a corporate learning function within a company, covering its seven key activities. He identifies and elucidates the key decision points in this process. But The Business of Corporate Learning is much more than a 'how-to' guide. For the first time, this book sheds light on the reasons for success or failure in the strategic deployment of corporate learning. Real-world case studies are used to illustrate the potential pitfalls and demonstrate how - when successfully integrated into the company's strategic management system - corporate learning is able to deliver tangible business results.