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Stop, Look, & Listen: The Customer CEO Business Fable About How to Profit from the Power of Your Customers
by Chuck WallSales have dropped precipitously. The board is meeting next week. Bob, founder and long-time CEO, is urged by his team to hire an expensive management consulting firm and drastically cut costs as a last ditch effort to improve the company's bottom line.Stop, Look, and Listen is the story of how Bob puts the principles put forth in Chuck Wall's Customer CEO: How to Profit from the Power of Your Customers to work. Bob has been running his company as if he controls the customers. Bob is urged to Stop, Look, and Listen, because today, the customers are in control. They are the bosses, the Customer CEOs, and they control the company's destiny.Bob must learn to understand his customers' needs, and more importantly, embrace their power. The three essential steps are to STOP seeing things from the corporate CEO's point of view, LOOK at everything from the customer's point of view, even when it hurts, and LISTEN deeply for what the customers' needs are. This short, entertaining business tale chronicles Bob's ultimate recognition of his customers as CEOs.Author Chuck Wall is an expert in understanding the needs of customers, having interviewed and surveyed more than 100,000 of them in virtually every business category. Chuck has helped hundreds of companies, from the Fortune 100 to start-ups, acquire hundreds of thousands of new customers.
Stop Mugging Grandma: The 'Generation Wars' and Why Boomer Blaming Won't Solve Anything
by Jennie BristowA decisive intervention in the "war" between generations, asking who stands to gain from conflict between baby boomers and millennials Millennials have been incited to regard their parents’ generation as entitled and selfish, and to blame the baby boomers of the Sixties for the cultural and economic problems of today. But is it true that young people have been victimized by their elders? In this book, Jennie Bristow looks at generational labels and the groups of people they apply to. Bristow argues that the prominence and popularity of terms like "baby boomer," "millennial," and "snowflake" in mainstream media operates as a smoke screen—directing attention away from important issues such as housing, education, pensions, and employment. Bristow systematically disputes the myths that surround the "generational war," exposing it to be nothing more than a tool by which the political and social elite can avoid public scrutiny. With her lively and engaging style, Bristow highlights the major issues and concerns surrounding the sociological blame game.
Stop Pissing Me Off
by Lynne EisaguirreThis is a nitty-gritty, witty and concise book for anyone who is fed up with another person in any kind of work situation. This is a field guide for everyday people in the trenches at all levels of business who need to understand the underlying reasons for difficult people, manage those difficulties, work productively with a diverse work force, and transform work misery into productivity. It shows readers how to get results--even from people they can't stand, put themselves in someone else's shoes, stand up for themselves as appropriate, and more importantly, control their temper.
Stop Pissing Me Off: What to Do When the People You Work with Drive You Crazy
by Lynne EisaguirreThis is a nitty-gritty, witty and concise book for anyone who is fed up with another person in any kind of work situation. This is a field guide for everyday people in the trenches at all levels of business who need to understand the underlying reasons for difficult people, manage those difficulties, work productively with a diverse work force, and transform work misery into productivity. It shows readers how to get results--even from people they can't stand, put themselves in someone else's shoes, stand up for themselves as appropriate, and more importantly, control their temper.
Stop Pissing me off!
by Lynne EisaguirreStop Pissing Me Off! gives you the essential, no-nonsense advice you need to negotiate conflicts and deal with problem people in the workplace.
Stop Self-Sabotage: Six Steps to Unlock Your True Motivation, Harness Your Willpower, and Get Out of Your Own Way
by Judy Ho, PhD PhDAward-winning clinical psychologist and TV personality Dr. Judy Ho helps you stop the cycle of self-sabotage, clear a path to lasting happiness, and start living your best life in this a must-have guide perfect for fans of You Are a Badass, Unf*ck Yourself, and How to Stop Feeling Like Sh*t. Have you ever had a deadline for a big work project, only to find yourself down to the wire because you spent too much time on social media? Or gotten excited about meeting someone new, only to convince yourself he isn’t really interested? How many Januarys have you resolved that this is the year you’re finally going to lose the weight, only to abandon your diet in just a few weeks? If these scenarios sound familiar, you are stuck in a cycle of self-sabotage.At one point or another, we’ve all done something that undermines our best interests and intentions. Even the most successful people get in their own way—often without realizing it. In Stop Self-Sabotage, licensed clinical psychologist, tenured professor, and television personality Dr. Judy Ho takes a fresh look at self-sabotage to help us answer two vital questions: Why do we do it? How do we stop? Combining therapeutically proven strategies with practical tools and self-assessments, Dr. Judy teaches you how to identify your triggers, modify your thoughts and behaviors, find your true motivation, and unlock your willpower to stop this vicious cycle in its tracks. Practical and transformative, Stop Self-Sabotage is your ultimate guide to jumpstart lasting, positive change and start living the life you want.
Stop Teaching Our Kids To Kill, Revised and Updated Edition
by Lt. Col. Dave Grossman Gloria DegaetanoCompletely revised and updated, a much-needed call to action for every parent, teacher, and citizen to help our children and stop the wave of killing and violence gripping America's youth Newtown, Aurora, Virginia Tech, Columbine. Thereis no bigger or more important issue in America than youth violence. Kids, some as young as ten years old, take up arms with the intention to murder. Why is this happening? Lt. Col. Dave Grossman and Gloria DeGaetano believe the root cause is the steady diet of violent entertainment kids see on TV, in movies, and in the video games they play--witnessing hundreds of violent images a day. Offering incontrovertible evidence based on recent scientific studies and research, they posit that this media is not just conditioning children to be violent and see killing as acceptable but teaching them the mechanics of killing as well. Stop Teaching Our Kids to Kill supplies the statistics, interprets the copious research that exists on the subject, and suggests the many ways to make a difference in your home, at school, in your community, in the courts, and in the larger world. In using this book, parents, educators, social-service workers, youth advocates, and anyone interested in the welfare of our children will have a solid foundation for effective action and prevention of future Columbines, Jonesboros, and Newtowns.
Stop the Killing: How to End the Mass Shooting Crisis
by Katherine SchweitStop the Killing offers insight into what each of us can do to end the active shooter crisis plaguing America. Written by the former head of the FBI’s active shooter program, Katherine Schweit, shares an insider look at what we’ve learned, and failed to learn, about protecting our businesses, houses of worship, and schools. <p><p>The book demystifies the language around active shooters, mass killings, threat assessment teams, and more. Never gathered before into one place, readers gain access to evidence-based research and the most up-to-date information as they travel step-by-step through shooting prevention efforts and shooting aftermaths. Beginning with an understanding of how to spot potential shooters, readers learn the many ways to prevent shootings and the role threat assessment teams play. Threat assessment experts provide insight on what kind of information they need, and how they use it to intercept a person on a pathway to violence. The book guides readers through the process of assessing building security weaknesses and shows how to find vulnerabilities in people, programs, and policies. Packed with practical advice for training every age, from preschoolers, to elementary school children, to adults, the book also includes the author’s own teaching outline on how to train people to run, hide, fight. The book gathers together examples to help build individualized emergency operations plans and shows how to tap vast government resources to cover costs to your office and employees, districts and students, and survivors and victim’s families. Hear sober advice gathered from those who have survived and responded to shootings at Columbine High School, Virginia Tech, Sandy Hook Elementary School, the Aurora theater, Los Angeles International Airport, and more. Their common theme is that it can happen anywhere and has. All the more reason to accept that as each of us better understand what happens and how to prevent it, we can be the ones to stop the killing. <p><P> The book also features a new preface exploring the 2021 school shooting tragedy in Michigan, especially the groundbreaking use of a domestic terrorism charge filed against the shooter and involuntary manslaughter charges filed against his parents.
Store Choice, Store Location and Market Analysis (Routledge Revivals)
by Neil WrigleyThis book, first published in 1988, brings together leading researchers from both the retailing business and the academic world to discuss the latest techniques of analysis and forecasting in the fields of store choice, store location, and market analysis. Its rationale is the major restructuring of the UK retailing industry which has taken place over the past twenty years, and the profound implications of that restructuring for the type of research necessary to understand, maintain and enhance corporate responsibility. The contributors present accounts of the development of new and original methods for retail analysis and forecasting purposes. They lay stress upon practical methods which are accurate and robust, and which can operate with the type of data typically available to retailers. The book will provide a major work of reference for retailers, market researchers, retail analysts, estate managers, urban planners and geographers in many countries.
Storefront Church
by John Patrick Shanley"Some of Shanley's sharpest comic writing in years... His intense engagement with questions of religion and ethics remains distinctive and invigorating." - Charles Isherwood, New York Times"There's a deeper philosophical vein that the author mines, allowing his language to acquire the heft and timbre of a serious moral debate...We taste bitterness, but also much that is sweet." - David Cote, TimeOut New York"A postmodern morality play that's as funny as it is bracing." - Karen D'Souza, San Jose Mercury NewsConcluding the "Church and State" trilogy of plays that began with Doubt and Defiance, Storefront Church tells the story of a Bronx Borough President who is forced by the mortgage crisis into a confrontation with a local minister. Blending earthy humor and philosophical reflection, this compassionate morality tale is an exploration of the often thorny relationship between spiritual experience and social action.John Patrick Shanley is the author of Doubt: A Parable (Pulitzer Prize for Drama, Tony Award for Best Play), Outside Mullingar (Tony nomination for Best Play), Defiance, Danny and the Deep Blue Sea and Dirty Story, among many other plays. He wrote the teleplay for Live from Baghdad (Emmy nomination for Outstanding Writing of a Miniseries, Movie or Dramatic Special) and the screenplays for Congo, Alive, Five Corners, Joe Versus the Volcano, Doubt (Academy Award nomination for Best Adapted Screenplay) and Moonstruck (Academy Award for Best Original Screenplay).
Storefront Revolution: Food Co-ops and the Counterculture
by Craig CoxThis book presents a detailed history of the food co-ops in Minneapolis in the 1970's.The co-ops gave activists a place where they could both express themselves and accomplish at least some small-scale changes.
Storey's Basic Country Skills: A Practical Guide to Self-reliance
by Storey Books Staff John Storey Martha StoreyWhether you live on a small suburban lot or have a many acres in the country, this inspiring collection will empower you to increase your self-sufficiently and embrace a more independent lifestyle. A variety of authors share their specialized knowledge and provide practical instructions for basic country skills like preserving vegetables, developing water systems, keeping farm animals, and renovating barns. From sharpening an axe to baking your own bread, you'll be amazed at the many ways learning traditional skills can enrich your life.
The Storied Nature of Human Life
by Karl E. Scheibe Frank J. BarrettThis book explores Theodore Sarbin's life and work, and includes 10 of Sarbin's publications from the last two decades of his life. Theodore R. Sarbin had a career in psychology that spanned 70 years, establishing a place for social role theory in contemporary psychology and making major contributions to understandings of hypnosis, psychopathology, criminal behaviour, and imagination. This book amplifies the voice and influence of one of the most significant critical thinkers in psychology of the last century. The book serves as a commentary on changes now taking place in contemporary psychology; it is historically informed and yet focused on the future of psychological theory and practice. The book will be of great interest to psychologists, philosophers and social scientists.
Stories and Social Media: Identities and Interaction (Routledge Studies in Sociolinguistics)
by Ruth E. PageThis book examines everyday stories of personal experience that are published online in contemporary forms of social media. Taking examples from discussion boards, blogs, social network sites, microblogging sites, wikis, collaborative and participatory storytelling projects, Ruth Page explores how new and existing narrative genres are being (re)shaped in different online contexts. The book shows how the characteristics of social media, which emphasize recency, interpersonal connection and mobile distribution, amplify or reverse different aspects of canonical storytelling. The new storytelling patterns which emerge provide a fresh perspective on some of the key concepts in narrative research: structure, evaluation and the location of speaker and audience in time and space. The online stories are profoundly social in nature, and perform important identity work for their tellers as they interact with their audiences - identities which range from celebrities in Twitter, cancer survivors in the blogosphere to creative writers convening storytelling projects or local histories. Stories and Social Media brings together the stories told in well-known sites like Facebook and lesser-known community archives, providing a landmark survey and critique of personal storytelling as it is being reworked online at the start of the 21st century.
Stories and Their Limits: Narrative Approaches to Bioethics (Reflective Bioethics)
by Hilde Lindemann NelsonFirst published in 1998. Routledge is an imprint of Taylor & Francis, an informa company.
Stories for Men: An Anthology
by Bruce L.R. SmithCan the reading public imagine a less likely but more needed book than Stories for Men - a seventy-five-year- old anthology edited by Charles Grayson - written in an age when such a title would scarcely raise an eyebrow! Imagine a book about men in which the featured theme is not rapists, child abusers, or men who never weep, feel little sorrow, or prefer dog fighting to baseball.To say the least, this is a counter-cultural collective portrait necessary in today's politically correct world. The original editor, Charles Grayson, hit the nail on the head in his ""explicit"" opening remarks. ""The only claim we make for this book is that it doesn't pretend to offer the best, or the finest, in the world's foremost short stories by contemporary masters. Simply it is just a bundle of yarns by present day American writers, each dealing with a different phase of the actions and activities of men, designed for good reading."" The text fulfills its mission.The work features little known short stories by such major writers as Erskine Caldwell on racial relations, James M. Cain on murder, James T. Farrell on street life, Dashiell Hammett on men and divorce, Ring W. Lardner on baseball, Damon Runyon on football, William Saroyan on horseracing, Thomas Wolfe on travel, William Faulkner on foreigners, among many others. For readers interested in a slice of America, this will be a book of inestimable value as well as personal pleasure. Stories for Men will prove ideal.
Stories Matter: The Role of Narrative in Medical Ethics (Reflective Bioethics)
by Rita Charon Martha MontelloFirst published in 2002. Routledge is an imprint of Taylor & Francis, an informa company.
Stories of Achievements: Narrative Features of Organizational Performance
by Hervé CorvellecPerformance is the yardstick by which the quality of individual and collective human effort is assessed. Everywhere, performance shapes the lives of people and organizations according to its logic and demands. The quest for performance has spread to societies worldwide; it has become of central importance for our perception of our activities and our understanding of the world. Such importance calls for reflection within the context of organizations. First, all important social processes are strongly affected by organizations. Second, performance holds a commanding position in organizations.In Stories of Achievements, Herve Corvellec explains performance as a matter of telling, recounting, and communicating an organization's actions or the results of those actions. He describes how organizations work with the notion of performance and examines its connections with efficiency and competition. Corvellec begins with an assessment of management literature, discussing the various ways different professions define performance. What is considered to be performance in one profession may be at odds with its definition in another. The author examines what performance means in the world of sports, and provides a look at performance throughout sports history. He then draws parallels between sports and organizations, detailing similarities and differences between performance and the notions of competitions, measurement and hierarchy.This study covers particular aspects of the notion of performance—linguistic, semantic, theoretical, logical, historical, and narrative. Drawing on various methodologies, each chapter represents a smaller study of how performance is manifested in a particular context. Together, they provide a general presentation of how the notion of performance is used in organizations, where it comes from, and what is meant by performance in general managerial discourse. Stories of Achievements will be engrossing reading for management, accounting, and organization professionals, as well as sociologists interested in the study of economic organizations.
The Stories of English: The Persnickety Story Of English Punctuation
by David CrystalA groundbreaking history of worldwide English in all its dialects, differences, and linguistic delights: “Informative . . . distinctive . . . a spirited celebration.” —The GuardianIn this “well-informed and appealing” work (Publishers Weekly), David Crystal puts aside the usual focus on “standard” English, and instead provides a startlingly original view of where the richness, creativity, and diversity of the language truly lies—in the accents and dialects of nonstandard English users all over the world. Whatever their regional, social, or ethnic background, each group has a story worth telling, whether it is in Scotland or Somerset, South Africa or Singapore. He reminds us that for several hundred wonderful years, there was no such thing as “incorrect” English—and traces the evolution of the language from a few thousand Anglo-Saxons to the 1.5 billion people who speak it today.Moving from Beowulf to Chaucer to Shakespeare to Dickens and the present day, Crystal puts regional speech and writing at center stage, giving a sense of the social realities behind the development of English. This significant shift in perspective enables us to understand for the first time the importance of everyday, previously marginalized, voices in our language—and provides an argument too for the way English should be taught in the future.“A work of impeccable scholarship [that] could easily serve as a standard textbook for students of linguistics, but Mr. Crystal, reaching out to a more general audience, recognizes that even the most avid reader might flinch at the sections on Old Norse grammatical influence. Cleverly, he has sprinkled the book with little digressions, set apart in boxes, that address historical mysteries, strange loanwords, interesting etymologies and the like.” —The New York Times“Learned and often provocative . . . demonstrates repeatedly that common conceptions about language are often historically inaccurate—split infinitives bothered no one until recently (likewise sentence-ending prepositions).” —Kirkus Reviews (starred review) “Simply the best introductory history of the English language family that we have. The plan of the book is ingenious, the writing lively, the exposition clear, and the scholarly standard uncompromisingly high.” —J.M. Coetzee, winner of the Nobel Prize in Literature
Stories of Gay and Lesbian Immigration: Together Forever?
by John HartShare the personal stories of gay and lesbian couples who immigrated to Australia!This fascinating book examines the Australian government’s innovative immigration program for same-sex couples. Covering the time from the early 1980s to 2000, Stories of Gay and Lesbian Immigration: Together Forever? offers a powerful glimpse into the gains and costs of immigration. Its twenty-year span offers insight into both immediate and long-term implications of this policy.Stories of Gay and Lesbian Immigration intertwines the personal stories of gay and lesbian immigrants, including the author, with thoughtful, detailed political analysis. This groundbreaking book analyzes the Australian government’s reasons for recognizing the validity of same-sex couples. It also scrutinizes the emotional and social implications of government policies for these couples.Stories of Gay and Lesbian Immigration explores the issues immigrant same-sex couples faced, including: HIV/AIDS proving homosexuality migration stress dealing with bureaucracy financial dependency success and failure in relationshipsStories of Gay and Lesbian Immigration will be of interest to political scientists, historians of gay and lesbian culture, policymakers seeking to change immigration laws, and anyone interested in this aspect of gay and lesbian relationships.
Stories of House and Home: Soviet Apartment Life during the Khrushchev Years
by Christine Varga-HarrisStories of House and Home is a social and cultural history of the massive construction campaign that Khrushchev instituted in 1957 to resolve the housing crisis in the Soviet Union and to provide each family its own apartment. Decent housing was deemed the key to a healthy, productive home life, which was essential to the realization of socialist collectivism. Drawing on archival materials, as well as memoirs, fiction, and the Soviet press, Christine Varga-Harris shows how the many aspects of this enormous state initiative—from neighborhood planning to interior design—sought to alleviate crowded, undignified living conditions and sculpt residents into ideal Soviet citizens. She also details how individual interests intersected with official objectives for Soviet society during the Thaw, a period characterized by both liberalization and vigilance in everyday life.Set against the backdrop of the widespread transition from communal to one-family living, Stories of House and Home explores the daily experiences and aspirations of Soviet citizens who were granted new apartments and those who continued to inhabit the old housing stock due to the chronic problems that beset the housing program. Varga-Harris analyzes the contradictions apparent in heroic advances and seemingly inexplicable delays in construction, model apartments boasting modern conveniences and decrepit dwellings, happy housewarmings and disappointing moves, and new residents and individuals requesting to exchange old apartments. She also reveals how Soviet citizens identified with the state and with the broader project of building socialism.
Stories of Indigenous Success in Australian Sport: Journeys to the AFL and NRL
by Richard Light John Robert EvansThis book presents journeys of sixteen Indigenous Australian athletes from their first touch of a‘footy’ to the highest levels of Australian football and rugby league, conceptualized as a processof learning. The authors challenge simplistic explanations of Indigenous success in Australianfootball and rugby league, centered on the notion of the ‘natural athlete’. The book tracesthe development of Indigenous sporting expertise as a lifelong process of learning situated inlocal culture and shaped by the challenges of transitioning into professional sport. Individually,the life stories told by the participants provide fascinating insights into experience, cultureand learning. Collectively, they provide deep understanding of the powerful influence thatAboriginal culture exerted on the participants’ journeys to the top of their sports while locatingindividual experience and agency within larger economic, cultural and social considerations.Stories of Indigenous Success in Australian Sport will be of interest to students and scholarsacross a range of disciplines including Indigenous studies, physical education, education, sportmanagement and sociology
Stories of the Indian Immigrant Communities in Germany: Why Move?
by Amrita DattaThis book tells the stories of Indian immigrants in Germany, including Blue Card holders and students categorized as highly skilled migrants, as well as others choosing shadow migration pathways in order to leave the country. It investigates their motivations for leaving India and choosing Germany as an immigration destination. Grappling with the stories of tech workers fleeing the pandemic, activists fleeing the witch hunting of the government, women escaping gender(ed) violence and queer people seeking freedom, this book uses reflexivity as an analytical tool. Investigation of their transcultural practices also reveals a general intent among Indians to create homes in Germany, despite several challenges to such efforts, including structural and everyday symbolic racism.
Stories, Storytellers, and Storytelling
by Tom Vine Sarah RichardsThis book advances social scientific interest in a field long dominated by the humanities: stories, and storytelling. Stories are a whole lot more than entertainment; oral narratives, novels, films and immersive video games all form part of the sociocultural discourses which we are enmeshed in, and use to co-construct our beliefs about the world around us. Young children use them to learn about the world beyond their immediate sensory experience and, even in an era of interactive electronic media, the bedtime story remains a cherished part of most children’s daily routine. Storytelling is thus the first abstract formal learning method we encounter as human beings. It is also probably transcultural; perhaps even an immanent part of the human condition. Narratives are, at heart, sequences of events and presuppose and reinforce particular cause-and-effect relationships. Inevitably, they also construct unconscious biases, prejudices, and discriminatory attitudes. Storying (a term we use in this book to encompass stories, storytellers and storytelling) is complex, and this book seeks to make sense of it.
Stories to Tell Your Students
by Joan Marques Satinder Dhiman Jerry BibermanThis non-traditional, OB-oriented book is designed to provide teachers in Organizational Behavior and management courses, as well as corporate workshops, with a highly effective way to address important issues in modern-days' management and organizational behavior-related issues.