- Table View
- List View
Serbia - Culture Smart!
by Lara ZmukicSerbia, a landlocked country at the crossroads of Central and Southeastern Europe, covers the southern part of the Pannonian plain and the central part of the Balkans. The dominant power in the former Yugoslavia, it has had a bad press in the West. However, the truth is much more nuanced and interesting than that portrayed by the media. Serbia is a country with wonderful scenery, architectural riches, and a vibrant arts scene, waiting to be discovered by Westerners. Serbs are proud, passionate, and generous people with an independent streak. They have always had to fight for survival, first against the Ottoman Turks and then against the Habsburg Empire. Following the First World War, they took the lead in forming independent Yugoslavia. They resisted Hitler heroically. Under Tito's rule Yugoslavia steered an independent course. After his death the multinational state disintegrated amid bitter conflict. The war over the secession of the province of Kosovo saw Serbia bombed by NATO forces for two and a half months. The Serbian people's reaction to their hardline Communist regime was the Bulldozer Revolution--a campaign of civil resistance that returned the country to democracy in 2000. Against this turbulent backdrop, the visitor to Serbia needs to be well informed and sensitive to people's feelings. Culture Smart! Serbia introduces you to a diverse, complex, and dynamic society. It offers background information on Serbian history and customs, and essential advice on what to expect and how to behave in different circumstances. If you show interest and respect, you will receive a warm welcome and lasting loyalty in return.
Serengeti IV: Sustaining Biodiversity in a Coupled Human-Natural System
by John M. Fryxell Anthony R. E. Sinclair Kristine L. Metzger Simon A. R. MdumaThe vast savannas and great migrations of the Serengeti conjure impressions of a harmonious and balanced ecosystem. But in reality, the history of the Serengeti is rife with battles between human and non-human nature. In the 1890s and several times since, the cattle virus rinderpest at last vanquished in 2008 devastated both domesticated and wild ungulate populations, as well as the lives of humans and other animals who depended on them. In the 1920s, tourists armed with the world s most expensive hunting gear filled the grasslands. And in recent years, violence in Tanzania has threatened one of the most successful long-term ecological research centers in history. "Serengeti IV," the latest installment in a long-standing series on the region s ecology and biodiversity, explores the role of our species as a source of both discord and balance in Serengeti ecosystem dynamics. Through chapters charting the complexities of infectious disease transmission across populations, agricultural expansion, and the many challenges of managing this ecosystem today, this book shows how the people and landscapes surrounding crucial protected areas like Serengeti National Park can and must contribute to Serengeti conservation. In order to succeed, conservation efforts must also focus on the welfare of indigenous peoples, allowing them both to sustain their agricultural practices and to benefit from the natural resources provided by protected areas an undertaking that will require the strengthening of government and education systems and, as such, will present one of the greatest conservation challenges of the next century. "
Serge Bastarde Ate My Baguette: On the Road in the Real Rural France
by John DummerWhen John decamps to France to start up as an antiques dealer, he doesn’t count on meeting Serge Bastarde. The lovable rogue offers to teach John the tricks of the trade in return for help in a series of unscrupulous schemes. Filled with eccentric characters and unlikely adventures, this is a hilarious romp through the real rural France.
Serge Bastarde Ate My Baguette: On the Road in the Real Rural France
by John DummerWhen John decamps to France to start up as an antiques dealer, he doesn’t count on meeting Serge Bastarde. The lovable rogue offers to teach John the tricks of the trade in return for help in a series of unscrupulous schemes. Filled with eccentric characters and unlikely adventures, this is a hilarious romp through the real rural France.
Service Excellence in Tourism and Hospitality: Insights from Asia (Tourism, Hospitality & Event Management)
by K. Thirumaran Dirk Klimkeit Chun Meng TangService operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.
Service Failures and Recovery in Tourism and Hospitality: A Practical Manual
by Erdogan Koc Dallen Timothy Hakan Boz Aybeniz Akdeniz Ar Umut Avci Gulnil Aydin Melissa A. Baker Kemal Birdir Huey Chern Boo Ugur Caliskan Celil Cakici Ali Dalgic Christina K. Dimitriou Mariangela Franch Ozan Guler Jong-Hyeong Anna Irimiás Petranka Kelly Kawon Kim Jennifer Lawlor Minwoo Lee Poh Theng Loo Gábor Michalkó Michael Mulvey Isil Arikan Saltik Derya ToksözTourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff. This book is enhanced with supplementary resources. The customizable lecture slides can be found at: www.cabi.org/openresources/90677
Service Failures and Recovery in Tourism and Hospitality: A Practical Manual
by Erdogan KocTourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff. This book is enhanced with supplementary resources. The customizable lecture slides can be found at: www. cabi. org/openresources/90677
Service Included: Four-Star Secrets of an Eavesdropping Waiter
by Phoebe DamroschKitchen Confidential meets Sex and the City in this delicious, behind-the-scenes memoir from the first female captain at one of New York City's most prestigious restaurants. While Phoebe Damrosch was figuring out what to do with her life, she supported herself by working as a waiter. Before long she was a captain at the New York City four-star restaurant Per Se, the culinary creation of master chef Thomas Keller. Service Included is the story of her experiences there: her obsession with food, her love affair with a sommelier, and her observations of the highly competitive and frenetic world of fine dining. She also provides the following dining tips: Please do not ask your waiter what else he or she does. Please do not steal your waiter's pen. Please do not say you're allergic when you don't like something. Please do not send something back after eating most of it. Please do not make faces or gagging noises when hearing the specials-someone else at the table might like to order one of them. After reading this book, diners will never sit down at a restaurant table the same way again.
Service Quality Management in Hospitality, Tourism, and Leisure
by Beverley Sparks Connie Mok Jay KadampullyDoes your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.
Service Quality in Leisure and Tourism
by Christine Williams John Buswell Keith Donne Carley SuttonService quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Fully updated and enhanced, it: - Covers areas such as the experience economy, capacity management and service culture, as well as methods for measuring quality and satisfaction. - Includes numerous case studies to help students apply classroom-based theory to practice. - Is packed with student-friendly pedagogy and full colour illustrations throughout to enhance the learning experience. Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges. An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry.
Service Quality in Leisure, Events, Tourism and Sport (CABI Tourism Texts)
by Christine Williams John Buswell Keith Donne Carley SuttonService quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Fully updated and enhanced, it: - Covers areas such as the experience economy, capacity management and service culture, as well as methods for measuring quality and satisfaction. - Includes numerous case studies to help students apply classroom-based theory to practice. - Is packed with student-friendly pedagogy and full colour illustrations throughout to enhance the learning experience. Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges. An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry.
Sesshu's Long Scroll: A Zen Landscape Journey
by Reiko ChibaSesshu's Long Sroll is the masterwork of the 15th-century Japanese artist, Susshu-considered by many Japanese to be their greatest.<P><P>Famed not only as a painter but also as a Zen priest and a great traveler, Sesshu found inspiration for his wonderful landscapes both in China and Japan. This magnificent scroll, which pictures the procession of the seasons, is essentially religious painting with a strong atmosphere of Zen Buddhism. Nature, rather than man, is dominant, although the human touch is charmingly evident from time to time. One can take this fascinating Zen landscape journey again and again, and always find new delights.
Set Free in China: Sojourns on the Edge
by Peter HellerA young world traveler recounts his restless adventures, from his experiences at a logging camp in Vermont, to his fish-packing job in Alaska, to his wrestle with death on a Chinese river.
Set Free: A Life-Changing Journey from Banking to Buddhism in Bhutan
by Emma SladeIn 1997, Emma Slade was taken hostage in a hotel room on a business trip to Jakarta. Over the ensuing months the trauma following the event took hold. Realising her view on life had profoundly changed she embarked upon a journey, discovering the healing power of yoga and, in Bhutan, opening her eyes to a kinder, more peaceful way of living.
Set Free: A Life-Changing Journey from Banking to Buddhism in Bhutan
by Emma SladeIn 1997, Emma Slade was taken hostage in a hotel room on a business trip to Jakarta. Over the ensuing months the trauma following the event took hold. Realising her view on life had profoundly changed she embarked upon a journey, discovering the healing power of yoga and, in Bhutan, opening her eyes to a kinder, more peaceful way of living.
Setting Up & Operating a Business in Japan
by Helene Thian"A unique handbook, speaking to the key issues and drawing on the experiences of veterans at the Japan business game." --James C. Abegglen, Cofounder, Boston Consulting GroupMore and more foreign-owned businesses are set up in Japan every year-and dozens fail because they are not set up properly. Now, an American lawyer working in Tokyo has written this new, compact handbook that will give you all the information you need to get your business off the ground and keep it there. Packed with business tips, legal information, interviews with successful foreign business people, and insider perspectives on Japanese business practices, this book is essential for the entrepreneur, the foreign enterprise representative, or anyone who wants to build a successful business in the world's most competitive marketplace.Topics of Setting up and Operating a Business in Japan include: Working with the Japanese. Forming a Company. Financing. Taxation. Visas. Employees. Cost of Doing Business. Advertising. Pros and Cons of Being a Foreign Business. Business Advice. Business Organizations. Professional Clubs. Helpful Organizations. Communication Services
Setting Up & Operating a Business in Japan
by Helene Thian"A unique handbook, speaking to the key issues and drawing on the experiences of veterans at the Japan business game." --James C. Abegglen, Cofounder, Boston Consulting GroupMore and more foreign-owned businesses are set up in Japan every year-and dozens fail because they are not set up properly. Now, an American lawyer working in Tokyo has written this new, compact handbook that will give you all the information you need to get your business off the ground and keep it there. Packed with business tips, legal information, interviews with successful foreign business people, and insider perspectives on Japanese business practices, this book is essential for the entrepreneur, the foreign enterprise representative, or anyone who wants to build a successful business in the world's most competitive marketplace.Topics of Setting up and Operating a Business in Japan include: Working with the Japanese. Forming a Company. Financing. Taxation. Visas. Employees. Cost of Doing Business. Advertising. Pros and Cons of Being a Foreign Business. Business Advice. Business Organizations. Professional Clubs. Helpful Organizations. Communication Services
Setting a Place for Us: Recipes and Stories of Displacement, Resilience, and Community from Eight Countries Impacted by War
by Hawa HassanAn enthralling, intimate collection of essays and over 75 recipes exploring the history of eight countries to understand the impact of geopolitical conflict and its outcomes on cuisine and food system, from Somali refugee and James Beard Award-winning author of In Bibi's Kitchen.Countries dealing with major conflict are rarely portrayed in a well-rounded light by the media. Images of disarray and decline saturate their narratives, ignoring the strength, resourcefulness, and ingenuity that arise from having to navigate conflict. With empathy, curiosity, and an insistence on sharing different aspects of human survival, Hawa Hassan gathers singular, multifaceted narratives for eight countries from around the world.Each chapter is devoted to a different country and opens with an informative essay on the culture and its history. Recipes follow highlighting indigenous ingredients and share intimate portraits of the people preserving food culture, including food from:• Afghanistan, such as Bolani (Stuffed Flatbread) and Borani Banjan (Stewed Eggplant with Garlic Yogurt)• Democratic Republic of Congo, such as Chikwanga (Cassava Flour Cake) and Pondu (Cassava Leaf Stew)• Egypt, such as Ta'ameya (Fava Bean Fritters) and Ghorayeba (Shortbread Cookies)• El Salvador, such as Sopa de Res (Beef Shank Soup) and Pupusas con Curtido (Filled Masa Flatbreads with Cabbage Slaw)• Iraq, such as Shorbat Adas (Lentil Soup) and Bamia (Lamb and Okra Stew)• Lebanon, such as Malfouf (Stuffed Cabbage Rolls) and Mouhamara (Spicy Walnut and Red Pepper dip)• Liberia, such as Ground Peanut Soup and Kala (Sweet Fried Dough)• Yemen, such as Saltah (Lamb Stew with Fenugreek Fruth) and SahawiqAn original and groundbreaking work, Setting a Place for Us returns agency to the people whose stories, up until now, have been ignored in the media. It sheds light on the important work of preserving recipes and food traditions in places of conflict and migration.
Setting the East Ablaze: Lenin's Dream of an Empire in Asia
by Peter Hopkirk'Let us turn our faces towards Asia', exhorted Lenin when the long-awaited revolution in Europe failed to materialize. 'The East will help us conquer the West.' Peter Hopkirk's book tells for the first time the story of the Bolshevik attempt to set the East ablaze with the heady new gospel of Marxism. Lenin's dream was to liberate the whole of Asia, but his starting point was British India. A shadowy undeclared war followed. Among the players in this new Great Game were British spies, Communist revolutionaries, Muslim visionaries and Chinese warlords - as well as a White Russian baron who roasted his Bolshevik captives alive. Here is an extraordinary tale of intrigue and treachery, barbarism and civil war, whose violent repercussions continue to be felt in Central Asia today.
Setting the East Ablaze: Lenin's Dream of an Empire in Asia
by Peter Hopkirk'Let us turn our faces towards Asia', exhorted Lenin when the long-awaited revolution in Europe failed to materialize. 'The East will help us conquer the West.' Peter Hopkirk's book tells for the first time the story of the Bolshevik attempt to set the East ablaze with the heady new gospel of Marxism. Lenin's dream was to liberate the whole of Asia, but his starting point was British India. A shadowy undeclared war followed. Among the players in this new Great Game were British spies, Communist revolutionaries, Muslim visionaries and Chinese warlords - as well as a White Russian baron who roasted his Bolshevik captives alive. Here is an extraordinary tale of intrigue and treachery, barbarism and civil war, whose violent repercussions continue to be felt in Central Asia today.
Seven English Cities
by William Dean HowellsWhy should the proud stomach of American travel, much tossed in the transatlantic voyage, so instantly have itself carried from Liverpool to any point where trains will convey it? Liverpool is most worthy to be seen and known, and no one who looks up from
Seven Letters from Paris
by Samantha VérantTwenty years, seven letters, and one long-lost love of a lifetime At age 40, Samantha Verant's life is falling apart-she's jobless, in debt, and feeling stuck... until she stumbles upon seven old love letters from Jean-Luc, the sexy Frenchman she'd met in Paris when she was 19. With a quick Google search, she finds him, and both are quick to realize that the passion they felt 20 years prior hasn't faded with time and distance. Samantha knows that jetting off to France to reconnect with a man that she only knew for one sun-drenched, passion-filled day is crazy-but it's the kind of crazy she's been waiting for her whole life.
Seven Miracles That Saved America: Why They Matter and Why We Should Have Hope
by Chris Stewart Ted T. StewartThere was a time when it was accepted that America was a God-blessed land, that God ruled the fate of this nation and raised up great leaders when they were most desperately needed to assure that our history would unfold as He desired. Do we still believe this is true? Bestselling author Chris Stewart and his brother, Utah Federal District Court Judge Ted Stewart, present seven significant events in American history to show how God has provided miracles to sustain and protect this nation at critical times. From Columbus's discovery of the New World, to the amazing events at the World War II battle of Midway, to the miracle that saved President Ronald Reagan and allowed him to play a key role in smashing the Iron Curtain, the authors provide little- known details of events that literally changed the future of the world events that give us assurance that God does watch over this country. And, as we struggle through difficult times, we have reason to hope that He will continue to bless us.
Seven Seasons in Siena: My Quixotic Quest for Acceptance Among Tuscany's Proudest People
by Robert RodiSiena seems at first glance a typical Italian city: within its venerable medieval walls the citizens sport designer clothes, wield digital phones, and prize their dazzling local cuisine. But unlike neighboring Florence, Siena is still deeply rooted in ancient traditions--chiefly the spectacular Palio, in which seventeen independent societies known as contrade vie for bragging rights in an annual bareback horse race around the central piazza.Into this strange, closed world steps Robert Rodi. A Chicago writer with few friends in town and a shaky command of conversational Italian, he couldn't be more out of place. Yet something about the sense of belonging radiating from the ritual-obsessed Sienese excites him, and draws him back to witness firsthand how their passionate brand of community extends beyond the Palio into the entire calendar year. Smitten, Rodi undertakes a plan to insinuate himself into this body politic, learn their ways, and win their acceptance.Seven Seasons in Siena is the story of Rodi's love affair with the people of Siena--and of his awkward, heartfelt, intermittently successful, occasionally disastrous attempts to become a naturalized member of the Noble Contrada of the Caterpillar. It won't be easy. As one of the locals points out, someone who's American, gay, and a writer is the equivalent of a triple unicorn in this corner of Tuscany. But like a jockey in the Palio outlasting the competition in the home stretch, Rodi is determined to wear down all resistance. By immersing himself in the life of the contrada over seven visits at different times of the year--working in their kitchens, competing in their athletic events, and mastering the tangled politics of their various feuds and alliances--the ultimate outsider slowly begins to find his way into the hearts of this proud and remarkable people.By turns hilarious and heartwarming, and redolent with the flavor of the Tuscan countryside, Seven Seasons in Siena opens a window on daily life in one of the most magical regions in all of Italy--revealing the joys to be found when we stop being spectators and start taking an active part in life's rich pageant.
Seven Wonders of the World
by Farah Rizvi Carmella Van VleetOver 2,000 years ago, ancient Greek scholars named seven of the most wondrous monuments to civilization, including the Pyramids of Egypt and Statue of Zeus at Olympia. Through the centuries these treasures were known as the Seven Wonders of the Ancient World. Because all but the Egyptian pyramids have been lost to the ravages of time, a new list of seven wonders was established in 2007. These monuments, including Machu Picchu in Peru and the Great Wall of China, symbolize the creativity and ingenuity of human civilization.Seven Wonders of the World introduces kids ages 9-12 to the seven wonders on the original list and the seven wonders on the new list. Learning about these icons of world culture offers opportunities to discover amazing civilizations, technological innovations, and our shared world heritage. Sidebars, fun trivia, and entertaining illustrations break up the text, making it easily accessible and engaging, while hands-on projects encourage active learning.