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Leading and Motivating Global Teams: Integrating Offshore Centers and the Head Office (Best Practices in Portfolio, Program, and Project Management)
by Vimal Kumar KhannaThis book provides techniques for offshore center managers and head office managers to motivate and manage globally distributed teams, which are spread across the offshore center and the head office, and thereby achieve higher productivity. Readers learn how to integrate the offshore center with the head office to make the offshore team an extension of the head office. While integrating teams with the head office, offshore center managers can still retain independence and authority to meet team aspirations. <P><P>The book provides insight into devising new organizational structures to balance the authority and responsibilities of offshore center and head office managers. Head office managers responsible for managing globally distributed projects learn how to achieve a higher success rate on their projects and be better rewarded for their efforts in offshoring. Head office managers also learn techniques to make more significant contributions in their expatriate assignments to the offshore center. <P><P>This book guides both the offshore center managers and the head office managers to fully realize the potential of the offshore center, which can result in higher revenues and profitability.
Leading and Motivating Global Teams: Integrating Offshore Centers and the Head Office (Best Practices in Portfolio, Program, and Project Management)
by Vimal Kumar KhannaThis book provides techniques for offshore center managers and head office managers to motivate and manage globally distributed teams, which are spread across the offshore center and the head office, and thereby achieve higher productivity. Readers learn how to integrate the offshore center with the head office to make the offshore team an extension of the head office. While integrating teams with the head office, offshore center managers can still retain independence and authority to meet team aspirations. The book provides insight into devising new organizational structures to balance the authority and responsibilities of offshore center and head office managers. Head office managers responsible for managing globally distributed projects learn how to achieve a higher success rate on their projects and be better rewarded for their efforts in offshoring. Head office managers also learn techniques to make more significant contributions in their expatriate assignments to the offshore center. This book guides both the offshore center managers and the head office managers to fully realize the potential of the offshore center, which can result in higher revenues and profitability.
Leading Connected Classrooms: Engaging the Hearts and Souls of Learners
by Dr Robert W. DillonHelp your students find and keep the joy in learning! When creative use of technology meets outstanding teaching, incredible learning happens. In this inspiring guide, digital educator and principal Robert Dillon shows readers how to: Use student engagement to promote authentic learning Learn from 16 innovative contributing educators Implement new technology resources and strategies for all classrooms and grade levels Help students build critical thinking skills and gain confidence in their own unique voices
Leading Connected Classrooms: Engaging the Hearts and Souls of Learners
by Dr Robert W. DillonHelp your students find and keep the joy in learning! When creative use of technology meets outstanding teaching, incredible learning happens. In this inspiring guide, digital educator and principal Robert Dillon shows readers how to: Use student engagement to promote authentic learning Learn from 16 innovative contributing educators Implement new technology resources and strategies for all classrooms and grade levels Help students build critical thinking skills and gain confidence in their own unique voices
Leading Digital: Turning Technology into Business Transformation
by George Westerman Didier Bonnet Andrew McafeeLeading Digital makes the provocative argument that the next imminent phase of digital technology adoption - driven by the convergence of mobility, analytics, social media, cloud computing, and embedded devices - will make everything that’s happened so far look like a prelude. The authors, a trio of highly regarded thought leaders on corporate digital transformation, say changes in the digital realm so far have focused on high tech and media companies - but there’s still a whopping 94% of the business economy that needs to change. This book will show them how. George Westerman of MIT, Didier Bonnet of Capgemini Consulting, and Andrew McAfee, also at MIT, say there is opportunity for these businesses to learn from those that have already mastered the digital landscape. Based on a study of more than 400 large, mainstream firms in every industry around the globe, the authors usefully break down how these organizations have used their own digital transformation to gain strategic, competitive advantage. Readers will learn how these digital leaders have transformed their businesses through smart and rigorous digital investments, and through smart and effective leadership of the change. Leading Digital offers practical, real-life tested frameworks that can be instantly applied. Case studies include Nike, Caesars, Burberry, Asian Paints, Pages Jaunes, Codelco, and more.
Leading Digital Strategy
by James Hammersley Christopher BonesFor a business to thrive competitively in today's marketplace, it needs to have an effective e-commerce channel. Getting it right opens up new markets and opportunities; getting it wrong leads to declining revenues and profitability. To ensure effectiveness, business leaders and decision-makers must understand how e-commerce channels work to make the best strategic choices for their business. Drawing on experience in consulting to large complex organisations and ground-breaking primary research with senior executives from leading corporations, Leading Digital Strategy creates a convincing case for action and offers practical strategies, methodologies and models to improve the effectiveness of a company's online offering. It explores how to align organizational structure with wider goals and implement a customer-centric culture. With coverage of the key digital trends, tools and technologies affecting business today, it provides a practical framework for multi-channel success. This book challenges leaders to become as fluent and creative in digital as they are in finance, sales and marketing, and equips them to choose the right strategy and the right people to make it happen. With strategies for improved operational performance and enhanced engagement from senior management, Leading Digital Strategy gives readers the power to drive forward effective digital initiatives and realize rewarding opportunities for change.
Leading Dynamic Information Literacy Programs: Best Practices and Stories from Instruction Coordinators
by Anne C. BehlerLeading Dynamic Information Literacy Programs delves into the library instruction coordinator’s work. Each chapter is written by practicing coordinators, who share their experiences leading information literacy programs that are nimble, responsive, and supportive of student learning. The volume discusses the work of instruction coordinators within five thematic areas: Claiming our Space: Library Instruction in the Landscape of Higher Education; Moving and Growing Together; Curriculum Development; Meaningful Assessment; and Leading Change. Readers will gain insight from their colleagues’ advice for situating information literacy within the higher education institution, developing meaningful curricula, and using assessment in productive ways. Many of the stories represent a departure from traditional models of library instruction. In addition, this book is sure to spark inspiration for innovative approaches to program leadership and development, including strategies for growing communities of practice. From leadership skills and techniques, methods for cultivating shared values, pedagogical approaches, team building, assessment strategies – and everything in between – the aspiring or practicing instruction coordinator has much to gain from reading this work.
Leading from Under the Sword of Damocles: A Business Leader's Practical Guide To Using Predictive Emulation To Manage Risk And Maintain Profitability
by Nabil Abu el Ata Annie DrucbertGlobalization trends and the rapid pace of technological innovations have introduced unprecedented change and uncertainty. For unprepared businesses, the drivers of the Fourth Industrial Revolution will become a constant source of surprise and crises will unfold at an ever-increasing rate. To thrive under these conditions, companies must adopt new risk management technologies and practices that enable business leaders to better anticipate and adjust to changing dynamics.This book helps readers understand how algorithm-based predictive and prescriptive analytics principles can be used to control risk in today’s dynamic business environment. It serves as a reference guide for business leaders and risk management practitioners of companies that are global in reach or operate dynamically complex systems. Using the technological and scientific innovations presented in this book, business leaders can gain a wider understanding of risk and prescriptively determine which actions are necessary to ensure the business is optimally positioned to meet its stated long-term goals and objectives.Case studies show how the presented methods can be practically applied to preemptively expose risks and support decisions to optimize, transform or disrupt current business models, strategies, organizational structure and information systems when necessary to maintain a market position or outperform competitors.These methods have been proven through hundreds of client cases. By using mathematical emulation to link business risks to strategic imperatives, it becomes possible to achieve a higher annual profit margin and better growth. As we enter the Fourth Industrial Revolution, companies that are able to expose risks caused by dynamic complexity and maintain the alignment between the goals of the business and operational execution will be better prepared to make the shifts necessary for long-term success and keep the business moving toward its goals.
Leading in Analytics: The Seven Critical Tasks for Executives to Master in the Age of Big Data (Wiley and SAS Business Series)
by Joseph A. CazierA step-by-step guide for business leaders who need to manage successful big data projects Leading in Analytics: The Critical Tasks for Executives to Master in the Age of Big Data takes you through the entire process of guiding an analytics initiative from inception to execution. You’ll learn which aspects of the project to pay attention to, the right questions to ask, and how to keep the project team focused on its mission to produce relevant and valuable project. As an executive, you can’t control every aspect of the process. But if you focus on high-impact factors that you can control, you can ensure an effective outcome. This book describes those factors and offers practical insight on how to get them right. Drawn from best-practice research in the field of analytics, the Manageable Tasks described in this book are specific to the goal of implementing big data tools at an enterprise level. A dream team of analytics and business experts have contributed their knowledge to show you how to choose the right business problem to address, put together the right team, gather the right data, select the right tools, and execute your strategic plan to produce an actionable result. Become an analytics-savvy executive with this valuable book. Ensure the success of analytics initiatives, maximize ROI, and draw value from big data Learn to define success and failure in analytics and big data projects Set your organization up for analytics success by identifying problems that have big data solutions Bring together the people, the tools, and the strategies that are right for the jobBy learning to pay attention to critical tasks in every analytics project, non-technical executives and strategic planners can guide their organizations to measurable results.
Leading Lean: Ensuring Success and Developing a Framework for Leadership
by Jean DahlCompanies from startups to corporate giants face massive amounts of disruption today. Now more than ever, organizations need nimble and responsive leaders who know how to exploit the opportunities that change brings. In this insightful book, Jean Dahl, a senior executive and expert in the Lean mindset and its methods, demonstrates why you need to embrace Modern Lean principles and thinking to redefine leadership in this age of digital disruption in order to continuously evolve the Lean enterprise.Drawing on nearly three decades of corporate and consulting experience, Ms. Dahl lays out a new holistic framework for developing Modern Lean leaders. Through personal experiences and compelling real-world case studies, she explains specific steps necessary for you and your company to proactively understand and respond to change. <li>Understand the leadership challenges <li>Lean leaders face in our 21st century global economy <li>Explore the six dimensions of the Modern Lean Framework™ <li>Learn and apply the nine steps necessary to become a Lean leader <li>Use Modern Lean methods to build a culture of continuous learning that can be sustained and maintained within your organization <li>Seize competitive advantage by embracing Modern Lean to tbuild an enterprise that understands how to respond to disruption
Leading Matters: Lessons from My Journey
by John L. Hennessy Walter IsaacsonIn Leading Matters, current Chairman of Alphabet (Google's parent company), former President of Stanford University, and "Godfather of Silicon Valley," John L. Hennessy shares the core elements of leadership that helped him become a successful tech entrepreneur, esteemed academic, and venerated administrator. Hennessy's approach to leadership is laser-focused on the journey rather than the destination. Each chapter in Leading Matters looks at valuable elements that have shaped Hennessy's career in practice and philosophy. He discusses the pivotal role that humility, authenticity and trust, service, empathy, courage, collaboration, innovation, intellectual curiosity, storytelling, and legacy have all played in his prolific, interdisciplinary career. Hennessy takes these elements and applies them to instructive stories, such as his encounters with other Silicon Valley leaders including Jim Clark, founder of Netscape; Condoleezza Rice, former U.S. Secretary of State and Stanford provost; John Arrillaga, one of the most successful Silicon Valley commercial real estate developers; and Phil Knight, founder of Nike and philanthropist with whom Hennessy cofounded Knight-Hennessy Scholars at Stanford University. Across government, education, commerce, and non-profits, the need for effective leadership could not be more pressing. This book is essential reading for those tasked with leading any complex enterprise in the academic, not-for-profit, or for-profit sector.
Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results
by Brad ClevelandMany organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary strategy, culture and processes, they suffer from high costs, dissatisfied customers and brand damage. The mandate to get customer experience right is real and urgent. Leading the Customer Experience is a guide to shaping experiences that win loyalty and deliver outstanding business results. It provides a bold, step-by-step approach that will get you and your team pointed in the right direction. And equipped to make sound decisions along the way. Leading the Customer Experience is easy to understand and imminently practical. It is based on the author's extensive experience both as a founding partner of one of the world's most influential customer management organizations, and his work with B2B and B2C organizations in the private and public sectors.The author's down-to-earth explanations cut through jargon and clutter, while stories and examples bring important principles to life. Leading the Customer Experience is relatable to anyone leading, managing or aspiring to better understand customer experience.
Leading the Customer Experience: Inspirational Service Leadership
by Sarah CookLeading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation’s strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others. It is clear that managers and leaders throughout an organisation have a key influence on the experience that customers receive. How leaders behave has a direct impact on their team member’s motivation to go the extra mile to deliver excellent service for the customer. Sarah Cook’s vision for Leading the Customer Experience is to provide practical advice, tools and techniques for managers in how to effectively lead and motivate their team to deliver the best possible customer service. This book encapsulates her research on the behaviours of leaders who successfully create an environment where employees deliver exceptional service and she brings a pragmatic and business focused approach to the topic. Each chapter contains a variety of case study examples from businesses in UK and Europe, Asia Pacific, US and BRIC countries. These include service organisations in the financial sector, manufacturing, hospitality, transport, healthcare, public and third sectors.
Leading the Digital Workforce: IT Leadership Peak Performance and Agility (Security, Audit and Leadership Series)
by Jeffrey W. BrownFuture IT leaders won't be technology leaders, they'll be business leaders who understand technology. Leading the Digital Workforce takes a fresh look at technology leadership, exploring how to lead and manage in today’s digital workplace where the pace of change is exponential. This book walks you through building personal resiliency and avoiding stress and burnout to creating a strategy, building a high-performance team, and examining how technology will change the workforce of the future. Technology leadership requires a unique set of skills, which is why traditional leadership approaches don't always work. This book provides actionable advice on how to create a culture of innovation while driving successful change initiatives. Leading the Digital Workforce provides strategies for empowering people, optimizing processes, and inspiring innovation. This book offers insights into managing change, leveraging technology, and building strong relationships within your organization, including how to understand and work with company culture. Finally, it shares strategies for using technology and innovation to create a competitive edge to unlock new opportunities. Leading the Digital Workforce is essential reading for IT leaders who want to develop their skills, stay ahead of the digital curve, and lead their organizations into the future. No matter if you’re a new IT leader, an aspiring one, or a seasoned leader who’s been at it for years, there’s something in this book that will help you level up your game.
Leading with IT: Lessons from Singapore's First CIO
by Alex SiowExplore the insights of a world-leading CIO as he expounds on the challenges faced by technology executives and how to overcome them As the pace of change in business continues to rapidly accelerate, Chief Information Officers and Chief Technology Officers are often left with accountability for future-proofing their organizations. Renowned professor, executive, and author Alex Siow shows you how you can meet that challenge while managing the information overload that often accompanies these positions. In Leading with IT: Lessons from Singapore’s First CIO, the author uses his expansive and impressive experience in academia and industry to lead you down a path to achieving success as a CIO or CTO. Filled with practical tips, case studies, and personal insights, the book discusses: The management of legacy information and telecommunications technology The information overload often suffered by technology executives How to motivate and mentor a workforce How to manage change effectively The fostering of innovation The future of money, work, and artificial intelligence Perfect for CIOs, CTOs, and the executives, managers, and employees who work with and for them, Leading with IT delivers an engaging and insightful exploration of what it takes to achieve astounding results at the intersection of technology and business.
Leading with Sound: Proactive Sound Practices in Video Game Development
by Rob BridgettLeading with Sound is the must-have companion guide to working on video game projects. Focused on the creative, collaborative, philosophical and organizational skills behind game sound and eschewing the technical, this book celebrates the subjects most essential to leading with sound in video game development at any level. Refuting the traditional optics of sound as a service in favour of sound as a pro-active visionary department, , this book examines each of the four food-groups of dialogue, sound design, music and mix, not through the usual technical and production lenses of ‘how’ and ‘when’, but the essential lens of ‘why’ that enables leadership with sound. Leading with Sound is essential reading for aspiring sound designers, inside and outside of the classroom, as well as experienced professionals in the game industry.
Leaflet.js Essentials
by Paul Crickard IIIIf you are a web developer working with geospatial concepts and mapping APIs, and you want to learn Leaflet to create mapping solutions, this book is for you. You need to have a basic knowledge of working with JavaScript and performing web application development.
League of Legends: Realms of Runeterra (Official Companion)
by Riot GamesUnlock the mysteries and magic within League of Legends, one of the world's most popular video games, in this encyclopedic and collectible companion book that explores the game's epic lore. Embark on a journey through the realms of Runeterra in this first-ever collectible companion book, published to celebrate the game's tenth anniversary. Spanning the farthest reaches of this universe and venturing into uncharted territory, this encyclopedic compendium connects players to the rich storytelling that inspires all the action. Inside, you'll find:An expedition through eleven regions, chronicling conflicts, entrenched rivalries, and covert alliancesHundreds of illustrations, including never-before-seen maps and artworkInsights into the heroes, flora, fauna, architecture, politics, and technologies from all corners of this worldOriginal narratives that bring the cultures of Runeterra to lifeLeague of Legends is an online game played by millions of people around the world, offering endless engagement with an expanding roster of champions, frequent updates, and a thriving esports scene. This volume is an essential reference for fans everywhere.
Leakage Resilient Password Systems
by Yingjiu Li Qiang Yan Robert H. DengThis book investigates tradeoff between security and usability in designing leakage resilient password systems (LRP) and introduces two practical LRP systems named Cover Pad and ShadowKey. It demonstrates that existing LRP systems are subject to both brute force attacks and statistical attacks and that these attacks cannot be effectively mitigated without sacrificing the usability of LRP systems. Quantitative analysis proves that a secure LRP system in practical settings imposes a considerable amount of cognitive workload unless certain secure channels are involved. The book introduces a secure and practical LRP system, named Cover Pad, for password entry on touch-screen mobile devices. Cover Pad leverages a temporary secure channel between a user and a touch screen which can be easily realized by placing a hand shielding gesture on the touch screen. The temporary secure channel is used to deliver a hidden message to the user for transforming each password symbol before entering it on the touch screen. A user study shows the impact of these testing conditions on the users' performance in practice. Finally, this book introduces a new LRP system named ShadowKey. Shadow Key is designed to achieve better usability for leakage resilient password entry. It leverages either a permanent secure channel, which naturally exists between a user and the display unit of certain mobile devices, or a temporary secure channel, which can be easily realized between a user and a touch screen with a hand-shielding gesture. The secure channel protects the mappings between original password symbols and associated random symbols. Unlike previous LRP system users, Shadow Key users do not need to remember anything except their passwords. Leakage Resilient Password Systems is designed for professionals working in the security industry. Advanced-level students studying computer science and electrical engineering will find this brief full of useful material.
Leaks, Hacks, and Scandals: Arab Culture in the Digital Age (Translation/transnation Ser. #40)
by Tarek El-ArissHow digital media are transforming Arab culture, literature, and politicsIn recent years, Arab activists have confronted authoritarian regimes both on the street and online, leaking videos and exposing atrocities, and demanding political rights. Tarek El-Ariss situates these critiques of power within a pervasive culture of scandal and leaks and shows how cultural production and political change in the contemporary Arab world are enabled by digital technology yet emerge from traditional cultural models.Focusing on a new generation of activists and authors from Egypt and the Arabian Peninsula, El-Ariss connects WikiLeaks to The Arabian Nights, Twitter to mystical revelation, cyberattacks to pre-Islamic tribal raids, and digital activism to the affective scene-making of Arab popular culture. He shifts the epistemological and historical frameworks from the postcolonial condition to the digital condition and shows how new media challenge the novel as the traditional vehicle for political consciousness and intellectual debate.Theorizing the rise of “the leaking subject” who reveals, contests, and writes through chaotic yet highly political means, El-Ariss investigates the digital consciousness, virality, and affective forms of knowledge that jolt and inform the public and that draw readers in to the unfolding fiction of scandal.Leaks, Hacks, and Scandals maps the changing landscape of Arab modernity, or Nahda, in the digital age and traces how concepts such as the nation, community, power, the intellectual, the author, and the novel are hacked and recoded through new modes of confrontation, circulation, and dissent.
Lean AI: How Innovative Startups Use Artificial Intelligence to Grow
by Lomit PatelHow can startups successfully scale customer acquisition and revenue growth with a Lean team? Out-of-the-box acquisition solutions from Facebook, Google, and others provide a good start, but the companies that can tailor those solutions to meet their specific needs, objectives, and goals will come out winners. But that hasn’t been an easy task—until now.With this practical book, author Lomit Patel shows you how to use AI and automation to provide an operational layer atop those acquisition solutions to deliver amazing results for your company. You’ll learn how to adapt, customize, and personalize cross-channel user journeys to help your company attract and retain customers—to usher in the new age of Autonomous Marketing.Learn how AI and automation can support the customer acquisition efforts of a Lean startupDive into Customer Acquisition 3.0, an initiative for gaining and retaining customersExplore ways to use AI for marketing purposesUnderstand the key metrics for determining the growth of your startupDetermine the right strategy to foster user acquisition in your companyManage the increased complexity and risk inherent in AI projects
Lean and Agile Software Development: 6th International Conference, LASD 2022, Virtual Event, January 22, 2022, Proceedings (Lecture Notes in Business Information Processing #438)
by Adam Przybyłek Aleksander Jarzębowicz Ivan Luković Yen Ying NgThis book constitutes the proceedings of the 6th International Conference on Lean and Agile Software Development, LASD 2022, which was held online on January 22, 2022. The conference received a total of 29 submissions, of which 9 full papers, 1 short paper and 1 position paper are included in this volume. In addition, the volume contains one keynote paper in full paper length. Topics discussed in this volume cover various aspects of agile software development and range from agile testing, to agile effort estimation, an agile approach to model-driven development, and remotely working agile teams.
Lean and Agile Software Development: 5th International Conference, LASD 2021, Virtual Event, January 23, 2021, Proceedings (Lecture Notes in Business Information Processing #408)
by Adam Przybyłek Jakub Miler Alexander Poth Andreas RielThis book constitutes the proceedings of the 5th International Conference on Lean and Agile Software Development, LASD 2021, which was held online on January 23, 2021. The conference received a total of 32 submissions, of which 10 full and 2 short papers are included in this volume. In addition, one keynote paper is also included. To live the agile mindset, the LASD conference focuses on highly relevant research outcomes and fosters their way into practice. Topics discussed in this volume range from teams under COVID-19 through women in Agile, to product road-mapping and non-functional requirements.
Lean and Green Manufacturing: Towards Eco-Efficiency and Business Performance (Management and Industrial Engineering)
by Kaliyan Mathiyazhagan K. E. K. Vimal Harish Kumar Anbanandam Ramesh Vernika AgarwalThis book provides a stage-by-stage integration of lean and green manufacturing paradigms to achieve environmental and economic benefits. The book includes chapters on conceptual development for incorporating the lean and green paradigm, and methods, tools and techniques for developing and integrating lean manufacturing. Several case studies which demonstrate the benefits of integrating lean and green manufacturing techniques are also covered here. The contents of this book are expected to support researchers and practitioners in the implementation of integrated lean and green manufacturing technologies.
The Lean Approach to Digital Transformation: From Customer to Code and From Code to Customer
by Yves CaseauThe Lean Approach to Digital Transformation: From Customer to Code and From Code to Customer is organized into three parts that expose and develop the three capabilities that are essential for a successful digital transformation: 1. Understanding how to co-create digital services with users, whether they are customers or future customers. This ability combines observation, dialogue, and iterative experimentation. The approach proposed in this book is based on the Lean Startup approach, according to an extended vision that combines Design Thinking and Growth Hacking. Companies must become truly "customer-centric", from observation and listening to co-development. The revolution of the digital age of the 21st century is that customer orientation is more imperative -- the era of abundance, usages rate of change, complexity of experiences, and shift of power towards communities -- are easier, using digital tools and digital communities. 2. Developing an information system (IS) that is the backbone of the digital transformation – called “exponential information system” to designate an open IS (in particular on its borders), capable of interfacing and combining with external services, positioned as a player in software ecosystems and built for processing scalable and dynamic data flows. The exponential information system is constantly changing and it continuously absorbs the best of information processing technology, such as Artificial Intelligence and Machine Learning. 3. Building software “micro-factories” that produce service platforms, which are called “Lean software factories.” This “software factory” concept covers the integration of agile methods, tooling and continuous integration and deployment practices, a customer-oriented product approach, and a platform approach based on modularity, as well as API-based architecture and openness to external stakeholders. This software micro-factory is the foundation that continuously produces and provides constantly evolving services. These three capabilities are not unique or specific to this book, they are linked to other concepts such as agile methods, product development according to lean principles, software production approaches such as CICD (continuous integration and deployment) or DevOps. This book weaves a common frame of reference for all these approaches to derive more value from the digital transformation and to facilitate its implementation. The title of the book refers to the “lean approach to digital transformation” because the two underlying frameworks, Lean Startup and Lean Software Factory, are directly inspired by Lean, in the sense of the Toyota Way. The Lean approach is present from the beginning to the end of this book -- it provides the framework for customer orientation and the love of a job well done, which are the conditions for the success of a digital transformation.