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Customer Service Skills for Success
by Robert W. LucasNot the Same Old Customer Service Textbook Customer Service: Skills for Success uses a variety of activities and example to gain and hold readers' interest while providing additional insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The fifth edition of Customer Service: Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers and case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented. For users of previous editions, you will note a streamlined approach where we have combined material from several previous chapters.
Dancing Dinos Go to School (Step into Reading)
by Sally Lucas Margeaux LucasThe dancing dinos are back, and this time, when their book turns up in a school library, they leap out and bring their musical mayhem to a kid's classroom. This fun, rhyming Step 1 reader is perfect for back-to-school!
Dancing Dinos Go to School Read & Listen Edition (Step into Reading)
by Sally Lucas Margeaux LucasDinos dancing in a book.Dinos leaping, look, look, look!Dinos pasting red and blue.Dinos wasting paint and glue!The dancing dinos are back, and this time, when their book turns up in a school library, they leap out and bring their musical mayhem to a kid&’s classroom. This fun, rhyming Step 1 reader is perfect for back-to-school!This ebook includes Read & Listen audio narration.
Dinosaurs: The Textbook (Fifth Edition)
by Spencer George LucasTakes students on a journey through various aspects of dinosaur biology, geology, and the history of their discovery. This book presents facts together with ideas, notions, and controversies. It presents dinosaurs as successful, living creatures that were merely different in appearance from other animals.
The Art of Public Speaking 12th Edition
by Stephen LucasThe Art of Public Speaking personalizes learning for every student no matter who they are or where they are, ensuring that they come to your public speaking class confident, prepared with the principle foundations, and ready to participate in your teaching and coaching. Connect is the only integrated learning system that empowers students by continuously adapting to deliver precisely what they need, when they need it, and how they need it, so that your class time is more engaging and effective.
The Art Of Public Speaking
by Stephen Lucas Paul StobFully updated for the thirteenth edition, the award-winning The Art of Public Speaking offers a time-tested approach that has made it the most widely used college textbook on its subject in the world. Seamlessly coordinated with Connect, McGraw-Hill Education's pathbreaking online program, it supplies a proven set of teaching and learning tools that is without parallel among public speaking books.
On Knowing and the Known: Introductory Readings in Epistemology
by Kenneth G. LuceyWhat do we mean when we say we "know" something? What is this knowledge and how do we come by it? What exactly counts as an object of knowledge? And on what basis do we defend our claims to know against those the skeptics who deny that knowledge is possible or that our criteria for knowing can ever be satisfied? These questions and many others are addressed in this fascinating collection of essays by leading philosophers, who discuss the nature, meaning, and extent of human knowledge. Included are works by Robert Almeder, William P. Alston, Robert P. Amico, Roderick M. Chisholm, Edmund L. Gettier, Richard Feldman, Peter D. Klein, Keith Lehrer, Kenneth G. Lucey, John Pollock, and others. Several essays are original to this collection and break new ground on such issues as the Problem of the Criterion.
California Algebra 1: Concepts, Skills, and Problem Solving
by Beatrice Luchin Gilbert J. Cuevas Berchie HollidayNIMAC-sourced textbook
International Human Resource Management: An Employment Relations Perspective
by Miguel Martínez LucioAn innovative and thought-provoking resource designed to support the study of International and Human Resource Management and Employment Relations.<P><P> Written by an internationally renowned team of experts and underpinned by cutting-edge research, International Human Resource Management tackles a broad range of controversial and often marginalised issues associated with globalisation and its impact on multinational companies and employees.<P> Prepare to be gripped by fascinating and sometimes shocking revelations about the darker realities of a more globalised context and to emerge fully aware of these issues in the workplace and in employment generally.<P> A truly global range of case studies and examples within the book plus carefully selected journal articles online will further enhance your learning experience and outcomes.<P> Visit the companion website at www.sagepub.co.uk/martinez-lucio for PowerPoint slides, additional case studies, online journal articles and web links related to topics covered in the book.
Laboratory Manual for Introductory Geology
by Allan Ludman Stephen MarshakThis lab manual offers a variety of activities for an active, applied student experience and increased flexibility for instructors. Every lab includes "What Do You Think?" exercises in which students apply the course concepts to real-world scenarios. New Geotours Google Earth exercises get students exploring and analyzing real-world sites. A new, unique chapter on global change in which students explore how the Earth will evolve during their lifetime has been added to this edition.
Houghton Mifflin: My World Poster Book [Kindergarten]
by Ludwig Achim von ArnimNIMAC-sourced textbook
California USA Studies Weekly: Ancient America to Westward Expansion, Grade 5
by Julia LuehrmanNIMAC-sourced textbook
En Chemin class 1 - MIE
by Par Jaymantee LugunLe livre "En chemin", destiné aux jeunes lecteurs, raconte l'histoire de Kevin qui rentre chez lui après l'école. Accompagné de sa mère, il observe les événements qui se déroulent le long du chemin. Ils rencontrent divers obstacles, notamment un camion en panne qui bloque la route. Malgré cela, Kevin se réjouit de retrouver son fidèle chien une fois arrivé chez lui. Ce livre géant, conçu pour stimuler la littératie chez les enfants, présente des illustrations réalistes pour aider à la compréhension du vocabulaire et encourage la participation des élèves en les engageant dans une série d'activités interactives. Tout au long de l'histoire, les moyens de transport et les expériences de Kevin sont utilisés comme points d'ancrage pour susciter la discussion et développer la compréhension linguistique des jeunes lecteurs.
Key Concepts in Organization Theory (SAGE Key Concepts series)
by John Teta Luhman Ann L CunliffeFrom agency theory to power and politics, this indispensable guide to the key concepts of organization theory is your compass as you navigate through the often complex and abstract theories about the design and functioning of organizations. Designed to complement and elucidate your textbook or reading list, as well as introduce you to concepts that some courses neglect, this historical and interdisciplinary account of the field:<P><P> - Helps you understand the basics of organization theory<P> - Allows you to check your understanding of specific concepts<P> - Fills in any gaps left by your course reading, and<P> - Is a powerful revision tool<P> Each entry is consistently structured, providing a definition of the concept and why it's important to theory and practice, followed by a summary of current debates and a list of further reading. This companion will provide you with the nuts and bolts of an understanding that will serve you not just in your organization studies course, but throughout your degree and beyond.<P> Key concepts include: agency theory; business strategy; corporate governance; decision making; environmental uncertainty; globalization; industrial democracy; organizational change; stakeholder theory; storytelling and narrative research; technology and organization structure.
Earth (Second Edition)
by James F. Luhr Jeffrey E. PostEarth: The Definitive Visual Guide is an extraordinary survey of our planet produced in collaboration with the Smithsonian Institution. This stunning reference includes detailed, illustrated information about everything that makes up our planet, from Mount Kilimanjaro to the Antarctic ice sheet, as well as descriptions of more than four hundred of the Earth's most significant, unusual, greatest, and most dangerous features. <P><P><i>Advisory: Bookshare has learned that this book offers only partial accessibility. We have kept it in the collection because it is useful for some of our members. Benetech is actively working on projects to improve accessibility issues such as these.</i>
Introduction to Industrial Organization
by Luís M. B. CabralOver the past twenty years, the study of industrial organization--the analysis of imperfectly competitive markets--has grown from a niche area of microeconomics to a key component of economics and of related disciplines such as finance, strategy, and marketing. This book provides an issue-driven introduction to industrial organization. It includes a vast array of examples, from both within and outside the United States. While formal in its approach, the book is written in a way that requires only basic mathematical training. Supplemental materials posted on the Web make more extensive use of algebra and calculus.
Essentials Of Career-Focused Counseling: Integrating Theory, Practice, and Neuroscience
by Chad LukeEssentials of Career Focused Counseling: Integrating Theory, Practice, and Neuroscience posits that career counseling, rather than being vocational rehabilitation, career guidance, or employment counseling, is counseling related to career issues. This vital shift in understanding changes the counseling approach and frees counselors to engage from an empowered perspective with career-related presenting problems. <p><p> Through the use of vignettes, reflection questions, and case studies, students are able to explore topics such as career development theory, career and mental health, career-focused counseling in K-12, college and emerging adulthood settings, and multicultural considerations in career-focused counseling. Each section of the book incorporates neuroscience in a natural way that assists counselors in understanding clients' issues and supports the natural connections between career and counseling. <p> Essentials of Career-Focused Counseling successfully builds on counselor identity and how it can best be applied to the true career issues that clients bring to counseling settings. It is an ideal primary text for upper division and graduate level courses in career development and counseling.
The Human Clock (Fountas & Pinnell Classroom, Guided Reading Grade 5)
by Davia LukeThe Body's Clock The human body can do many remarkable things—it can even tell time. The body follows the same cycle every day, almost to the minute, and knows exactly when to wake up, when to think and daydream and exercise, and when to sleep. Find out all the ways your body is an incredible human clock. NIMAC-sourced textbook
Rising from the Desert: Building the Burj Khalifa (Fountas & Pinnell Classroom, Guided Reading)
by Davia LukeNIMAC-sourced textbook
Silent Skies: When the Plane People Came (Fountas & Pinnell Classroom, Guided Reading)
by Davia LukeNIMAC-sourced textbook
Strong and Fearless: Jen Bricker's Story (Fountas & Pinnell Classroom, Guided Reading)
by Davia LukeNIMAC-sourced textbook. Surprise of a Lifetime. Jen Bricker was born without legs, and her parents placed her for adoption. Incredibly, even though she didn't have legs, Jen became a great athlete. But to find out who she really was, Jen needed to uncover the story of her past.
The Wacky Ways Some Foods Grow (Fountas & Pinnell Classroom, Guided Reading Grade 4)
by Davia LukeSOME SURPRISING PLANTS We all know that fruits and vegetables grow on trees or plants. But some foods grow in very strange ways. Check out the wacky ways these foods go from seeds to the supermarket. NIMAC-sourced textbook
The World's Messiest Food Fights (Fountas & Pinnell Classroom, Guided Reading Grade 2)
by Davia LukeNIMAC-sourced textbook