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Introduction To Social Work And Social Welfare
by Charles ZastrowThe bestselling introductory Social Work book on the market, Zastrow's INTRODUCTION TO SOCIAL WORK AND SOCIAL WELFARE: EMPOWERING PEOPLE, 11th Edition, is also lauded for being the most comprehensive. In addition to giving readers a thorough overview of the social work profession, this text offers a realistic view of social problems in contemporary society, equipping students with real-world insight that they can apply in practice. By presenting positive strategies in the context of the core values, ethics, skills, and knowledge base of today's professional social worker, Zastrow encourages readers to think critically about new, workable methods for problem-solving and empowering clients. Contemporary social problems case studies, exhibits, and tables help users apply concepts and compare and contrast issues. The Eleventh Edition has been thoroughly updated to include the latest NASW Standards, as well as new and emerging issues from the field. Packed with cutting-edge coverage and comprehensive CSWE core content, INTRODUCTION TO SOCIAL WORK AND SOCIAL WELFARE: EMPOWERING PEOPLE, 11th Edition, continues to inspire readers while giving them insight into real-world practice.
Understanding Human Behavior and the Social Environment (Ninth Edition)
by Charles Zastrow Karen K. Kirst-AshmanZastrow and Kirst-Ashman's UNDERSTANDING HUMAN BEHAVIOR AND THE SOCIAL ENVIRONMENT looks at lifespan through the lens of social work theory and practice, covering human development and behavior theories within the context of family, organizational, and community systems. Using a chronological lifespan approach, the book presents separate chapters on biological, psychological, and social impacts at the different lifespan stages with an emphasis on strengths and empowerment. As part of the Brooks/Cole Empowerment Series, this edition is completely up to date and thoroughly integrates the core competencies and recommended practice behaviors outlined in the 2008 Educational Policy and Accreditation Standards (EPAS) set by the Council on Social Work Education (CSWE).
Services Marketing: Integrating Customer Focus Across the Firm
by Valarie A. Zeithaml Mary Jo Bitner Dwayne D. GremlerServices Marketing, 6/e, is written for students and businesspeople who recognise the vital role that services play in the economy and its future. The advanced economies of the world are now dominated by services, and virtually all companies view service as critical to retaining their customers today and in the future. This edition focuses on knowledge needed to implement service strategies for competitive advantage across industries. In addition to standard marketing topics (such as pricing), this text introduces students to entirely new topics that include management and measurement of service quality, service recovery, the linking of customer measurement to performance measurement, service blueprinting, customer cocreation, and cross-functional treatment of issues through integration of marketing with disciplines such as operations and human resources. Each of these topics represents pivotal content for tomorrow's businesses as they attempt to build strong relationships with their customers.
The Retrospective Muse: Pathways through Ancient Greek Literature and Culture (Myth and Poetics II)
by Froma I. ZeitlinThe Retrospective Muse showcases the celebrated work of Froma I. Zeitlin. Over many decades, Zeitlin's innovative studies have changed the field of classics. Her instantly recognizable work brings together anthropology, gender studies, cultural studies, and an acute literary sensibility to open ancient texts and ideas to new forms of understanding. A selection of her luminous essays on topics still timely today are collected for the first time in a volume that shows the full range and flair of her remarkable intellect. Together, these illuminating analyses show why Zeitlin's work on ancient Greek culture has had an enduring impact on scholars around the world, not just in classics but across multiple fields. From Homer to the Greek novel, from religion to erotics, from myth and ritual to theatrical performance, she expounds on some of the most important works of ancient writing and some of modernity's most significant critical questions. Zeitlin's writing still sheds light on the durable aspects of classics as a discipline, and this book encapsulates her achievement.
The Adventures of a Curious Cat: wit and wisdom from Curious Zelda, purrfect for cats and their humans
by Curious Zelda'A purrfect gift for a loved one with a special affinity for the feline''An absolute must for any cat lover''Curiosity is more than a desire to discover. It's a lifestyle, and a purrvilege. It's hours of observing a fly on the wall. It's entering the sock drawer just before it closes. It's sniffing the lampshade one more time . . .'Such is the wisdom of Curious Zelda: social media star, agony aunt, yoga teacher, cat. In The Adventures of a Curious Catshe gives insight into her view of the world and dispenses unparalleled wisdom. Zelda explains, in her unique voice, how to handle humans, how to communicate with furniture, and most importantly how to live a life curiously. It's the ultimate self-help guide for any cat, or indeed, their human.
Arsenal of Democracy: The Politics of National Security -- From World War II to the War on Terrorism
by Julian ZelizerIt has long been a truism that prior to George W. Bush, politics stopped at the water's edge--that is, that partisanship had no place in national security. In Arsenal of Democracy, historian Julian E. Zelizer shows this to be demonstrably false: partisan fighting has always shaped American foreign policy and the issue of national security has always been part of our domestic conflicts. Based on original archival findings, Arsenal of Democracy offers new insights into nearly every major national security issue since the beginning of the cold war: from FDR's masterful management of World War II to the partisanship that scarred John F. Kennedy during the Cuban Missile Crisis, from Ronald Reagan's fight against Communism to George W. Bush's controversial War on Terror. A definitive account of the complex interaction between domestic politics and foreign affairs over the last six decades, Arsenal of Democracy is essential reading for anyone interested in the politics of national security.
Checklist for Change: Making American Higher Education a Sustainable Enterprise
by Robert ZemskyAlmost every day American higher education is making news with a list of problems that includes the incoherent nature of the curriculum, the resistance of the faculty to change, and the influential role of the federal government both through major investments in student aid and intrusive policies. Checklist for Change not only diagnoses these problems, but also provides constructive recommendations for practical change. Robert Zemsky details the complications that have impeded every credible reform intended to change American higher education. He demythologizes such initiatives as the Morrill Act, the GI Bill, and the Higher Education Act of 1972, shedding new light on their origins and the ways they have shaped higher education in unanticipated and not commonly understood ways. Next, he addresses overly simplistic arguments about the causes of the problems we face and builds a convincing argument that well-intentioned actions have combined to create the current mess for which everyone is to blame.Using provocative case studies, Zemsky describes the reforms being implemented at a few institutions with the hope that these might serve as harbingers of the kinds of change needed: the University of Minnesota at Rochester's compact curriculum in the health sciences only, Whittier College's emphasis on learning outcomes, and the University of Wisconsin Oshkosh's coherent overall curriculum. In conclusion, Zemsky describes the principal changes that must occur not singly but in combination. These include a fundamental recasting of federal financial aid; new mechanisms for better channeling the competition among colleges and universities; recasting the undergraduate curriculum; and a stronger, more collective faculty voice in governance that defines not why, but how the enterprise must change.
Dark Star Burning, Ash Falls White (Song of the Last Kingdom #2)
by Amélie Wen ZhaoThe epic sequel to the book Song of Silver, Flame Like Night, is a fast-paced, riveting YA fantasy inspired by the mythology and folklore of ancient China. <p><p> The Demon Gods have risen. Skies’ End has fallen to the colonizers. And Lan and Zen have chosen sides. <p><p> But they will not fight together. <p><p> Though Lan inherited the power of the Silver Dragon, she understands the path she must take. She believes the Demon Gods to be the cause of war, conflict, and turmoil, and that the future of the Last Kingdom depends on their being eliminated forever. Worse, she knows that if the Elantians manage to bind one of the legendary beings, their army will be unstoppable. To save her kingdom and her people, Lan will need to find the only mythical weapon capable of destroying the Demon Gods: the Godslayer. <p><p> Zen is sure that the only way to free the Last Kingdom is to use the power of the Demon Gods. When he bound the Black Tortoise, he paid the ultimate price: to inherit its strength, he will forfeit his body, his mind, and his soul. Yet one Demon God is not enough against the might of the colonizers. In the ruins of the northern Mansorian lands slumbers a magical army of demonic practitioners capable of facing off against the Elantians—but Zen must find the Seal to awaken them to fight by his side. <p><p> At the center of both Lan’s and Zen’s journeys is one city: Shaklahira, a former stronghold of the Imperial Court that vanished without a trace when the Elantians invaded. Its location is a mystery, and both are sure that it holds the answers they need, but the past it hides might be more dangerous than anything they’ve faced yet. <p><p> The battle for the Last Kingdom rages on. But to win the war, Lan will have to decide: Can she face the boy she loves again? And when she does, can she kill him to free her people? <p> <b>New York Times Bestseller</b>
Iron Widow: The Tiktok Sensation (Iron Widow #1)
by Xiran Jay ZhaoAn instant #1 New York Times bestseller!Pacific Rim meets The Handmaid's Tale in this blend of Chinese history and mecha science fiction for YA readers.The boys of Huaxia dream of pairing up with girls to pilot Chrysalises, giant transforming robots that can battle the mecha aliens that lurk beyond the Great Wall. It doesn't matter that the girls often die from the mental strain. When 18-year-old Zetian offers herself up as a concubine-pilot, it's to assassinate the ace male pilot responsible for her sister's death. But she gets her vengeance in a way nobody expected—she kills him through the psychic link between pilots and emerges from the cockpit unscathed. She is labeled an Iron Widow, a much-feared and much-silenced kind of female pilot who can sacrifice boys to power up Chrysalises instead. To tame her unnerving yet invaluable mental strength, she is paired up with Li Shimin, the strongest and most controversial male pilot in Huaxia. But now that Zetian has had a taste of power, she will not cower so easily. She will miss no opportunity to leverage their combined might and infamy to survive attempt after attempt on her life, until she can figure out exactly why the pilot system works in its misogynist way—and stop more girls from being sacrificed.
Teaching Film from the People's Republic of China (Options for Teaching)
by Zhuoyi Wang, Emily Wilcox, and Hongmei YuThis volume brings a diverse range of voices--from anthropology, communication studies, ethnomusicology, film, history, literature, linguistics, sociology, theater, and urban geography--into the conversation about film from the People's Republic of China. Essays seek to answer what films can reveal or obscure about Chinese history and society and demonstrate how studying films from the PRC can introduce students to larger issues of historical consciousness and media representation.The volume addresses not only postsocialist fictional films but also a wide variety of other subjects including socialist period films, documentaries, films by or about people from ethnic minority groups, film music, the perspectives of female characters, martial arts cinema, and remakes of South Korean films. By exploring how films represent power, traditions, and ideologies, students learn about both the complexity of the PRC and the importance of cross-cultural and cross-ideological understanding.
American Workers, American Unions: The Twentieth and Early Twenty-First Centuries (The American Moment)
by Robert H. Zieger Timothy J. Minchin Gilbert J. GallAn update to the classic history of labor and unions for a post-9/11 world.Highly acclaimed and widely read since its first publication in 1986, American Workers, American Unions provides a concise and compelling history of American workers and their unions in the twentieth century and the first decade of the twenty-first. Taking into account recent important work on the 1970s and the Reagan revolution, the fourth edition newly considers the stagflation issue, the rise of globalization and big box retailing, the failure of Congress to pass legislation supporting the right of public employees to collective bargaining, the defeat in Congress of legislation to revise the National Labor Relations Act, the emasculation of the Humphrey-Hawkins Act, and the changing dynamics of blue-collar politics. In addition to important new information on the 1970s and 1980s, the fourth edition contains a completely new final chapter. Largely written by Timothy J. Minchin, this chapter provides a rare survey of American workers and their unions between 9/11 and the 2012 presidential election. Gilbert J. Gall presents new information on government workers and their recent battles to defend workplace rights.
All I Want is Everything: A Gossip Girl Novel (Gossip Girl Novel #3)
by Cecily Von ZiegesarIt's Chrismastime and Blair and Serena are best friends again and up to their old tricks--partying hard and breaking hearts from Park Avenue to the Caribbean. Blair's mom and Cyrus are having their honeymoon in Salt Key. And when school lets out for the holiday, Blair, Serena, Aaron, and company head down there to blow off steam after their midterm exams. In between Pina Coladas and topless sunbathing, Blair and Serena plot revenge on super-jerk Chuck Bass. Everyone jets back to NYC for Serena's New Year's party, during which Nate and Blair may or may not finally go all the way, and Serena may or may not be discovered to be the secret fling of Hollywood's hottest young leading man.
Because I'm Worth it: A Gossip Girl Novel (Gossip Girl Novel #4)
by Cecily Von ZiegesarEveryone who's anyone in New York City is suffering from post-college-application cabin fever and it's time to run a little wild! Could it be that Serena is smitten with Blair's stepbrother or will the Fashion Week parties pull her away from any attempt at true love? Dan and Vanessa are mad about each other and pursuing their creative dreams -- but be careful of what you wish for. Nate hits an all-time low as Blair's Yale interview with a tall, handsome alum takes an unexpected turn and Jenny makes a new friend who gets a little too close for comfort. And just who is going to get into college early acceptance? Wintertime has never been hotter in NYC as things steam up all over Fifth Avenue.
Devious (It Girl #9)
by Cecily Von ZiegesarThe ninth engrossing novel in the #1 bestselling It Girl series. Popular Gossip Girl character Jenny Humphrey never goes looking for trouble; but trouble always seems to find her. What Waverly Academy mischief will Jenny, Tinsley, and Callie stir up now? It's January, and a new semester at Waverly Academy means one thing: new students. Make that hot new students. A gorgeous brother-sister pair is taking Waverly by storm, and the campus is abuzz with fresh gossip and even fresher crushes. But while all the girls are busy drooling over the new it-guy, they'd better watch their backs-because his sister is going to give them all a run for their money. After all, there can only be one It Girl...
Don't You Forget About Me: A Gossip Girl Novel (Gossip Girl Novel #11)
by Cecily Von ZiegesarDon't You Forget About Me continues the New York Times bestselling series about the provocative lives of New York City's most prestigious private school young adults. Sharp wit, intriguing characters, and high stakes melodrama drive the action of this addictive series that have made Gossip Girl the lit world's coveted "it" girl.
Gossip Girl: A Novel by Cecily von Ziegesar (Gossip Girl #1)
by Cecily Von ZiegesarWelcome to New York City's Upper East Side, where my friends and I live and go to school and play and sleep - sometimes with each other. We're smart, we've inherited classic good looks, and we know how to party. It's a luxe life, but someone's got to live it. The Gossip Girl series is the ultimate in glamour and cool - set in New York's glamorous Upper East Side the narrative follows the thrills and spills (with Jimmy Choo shoes and shopping at Barneys mixed in along the way) of its richest and most beautiful teenage residents. The Gossip Girl series is the ultimate in sophistication, scandal and luxury - in fact if Carrie Bradshaw of Sex and the City had a younger sister, there is no doubt she would be 'Gossip Girl'! "A nasty, guilty pleasure. The book has the effect of gossip itself once you enter it's hard to extract yourself; teens will devour this whole." - Publishers Weekly. "A fast, easy reading that's both funny and sad ... high appeal for older teens." - School Library Journal
Gossip Girl The Carlyles: Love The One You're With
by Cecily Von ZiegesarThe fourth book in the deliciously naughty GOSSIP GIRL THE CARLYLES series. Serena, Nate and Blair kept us all entertained with their less than pure behaviour but Gossip Girl was the true star of the show and now she's back with all the juicy secrets about the scandalous behaviour of Manhattan new comers Owen, Avery and Baby Carlyle. The triplets may be from small town Nantucket but they're taking full advantage of the opportunities the big city has to offer...
I Like It Like That: A Gossip Girl Novel (Gossip Girl Novel #5)
by Cecily Von ZiegesarIt's spring break and love is in the air. Or is that a blend of Chanel no. 9 and Gucci Rush? Is there a difference? Blair moves in with Serena and they're back to being best friends. But will the love-fest last or will they end up tearing out one anothers newly highlighted hair? And speaking of new, Nate is on the straight and narrow, playing Nate-in-shining-armor to his crazy new girlfriend, Georgie. But he will definitely get more than he bargained for when he, Georgie, Blair, and Serena end up hanging out together in Sun Valley, Idaho. Back in Manhattan, Jenny is spending time with a mysteriously nice new boyfriend and Dan is spending time crying in the office of the Red Letter literary journal. And Vanessa, wait, is that Vanessa shopping at Barneys with a guy in a Lacoste shirt?The long cold winter is over and the sun is finally shining along Fifth Avenue. The trees are in bloom and NYC's most fabulous are ready for a truly outrageous vacation!
Infamous (It Girl #7)
by Cecily Von ZiegesarWhen Jenny Humphrey confessed to a crime she didn't commit--starting the rampant fire that burned down Miller Farm--she thought her life at elite Waverly Academy was over. But her last minute escape from expulsion made Jenny the most talked-about girl in school. What nobody knows is who saved her. Now at the annual Halloween masquerade ball, she has a plan to unveil her secret admirer. Callie Vernon knows who her Prince Charming is: Easy Walsh. But when he discovered she and Tinsley Carmichael tried to get Jenny kicked out, Easy dumped her on the spot. Now Callie is dressing up as Cinderella in hopes of winning back his heart. Can she convince Easy she's the one before the clock strikes midnight? Or will her glass slipper--and her heart--be permanently broken?
Infamous: An It Girl Novel
by Cecily Von ZiegesarThe seventh fabulous novel in the New York Times bestselling IT GIRL series. Jenny Humphrey has survived the trial of the barn fire with only a few scratches, and has actually managed to make allies of the notorious Tinsley Carmichael and Callie Vernon in the process. Easy Walsh has been kicked out of Waverly once and for all, and Callie is struggling to keep it together in her love's absence. But new friends Jenny and Tinsley have a plan to get her out of her funk: head to NYC over the Thanksgiving holiday for a little rest, relaxation, and pampering. And of course, a whole lot of trouble. But can the alliance between Jenny, Tinsley, and Callie last? They're all beautiful, captivating, and a little crazy... and they all want to be Waverly's It Girl.
The It Girl: The Gossip Girl Prequel (It Girl #1)
by Cecily Von ZiegesarPopular Gossip Girl character Jenny Humphrey is leaving Constance Billard to attend Waverly Academy, an elite boarding school in New York horse country where glamorous rich kids don't let the rules get in the way of an excellent time. Determined to leave her Manhattan past behind her, Jenny sets off to Waverly with big plans of reinventing herself. She'll be a goddess--she's a sophisticated city girl, after all!--and will find a boy who can properly worship her. But that's going to be a little tricky since her self-absorbed new roommates, Callie Vernon and Brett Messerschmidt, aren't exactly there to help--unless there's something in it for them. Hot guys, new intrigue, and more delicious gossip all add up to more trouble than ever for Jenny. But if getting caught with boys and going up against the Disciplinary Committee is what it takes, Jenny's ready. She'll do all that and more to be The It Girl.
The It Girl
by Cecily Von ZiegesarTHE IT GIRL is the first in a sassy, sophisticated, completely addictive new series. Jenny has left her Manhattan school to attend Waverly Academy, an elite boarding school where glamorous rich kids don't let the rules get in the way of an excellent time. Jenny sets off to Waverly with big plans of reinventing herself. She'll be a goddess - she's a sophisticated city girl, after all! - and will find a boy who can properly worship her. But that's going to be a little tricky since her self-absorbed new roommates, Callie Vernon and Brett Messerschmidt, aren't exactly there to help - unless there's something in it for them. But if getting caught with boys and going up against the Disciplinary Committee is what it takes, Jenny's ready - she'll do all that and more to become The It Girl.
It Had to Be You: The Gossip Girl Prequel (Gossip Girl)
by Cecily Von ZiegesarTaking place over their sophomore year, It Had to Be You unveils the secrets behind the hot and sultry summer that Blair, Serena, and Nate's love triangle begins--and there's a lot more to this story than anyone realizes. Find out how Blair first snagged Nate, why Serena really left for boarding school, and how the legendary Gossip Girl column began. This beautifully jacketed hardcover addition to the #1 bestselling series will thrill author Cecily von Ziegesar's fans and will undo some of the myths created in the 11 previous novels, so don't believe everything you've read so far. After all, this is Gossip Girl. And keep your eye out for more Gossip Girl novels--featuring a brand-new cast of fabulous characters-- coming in Spring 2008!
Lucky: An It Girl Novel (It Girl #5)
by Cecily Von ZiegesarJenny Humphrey has attended some crazy parties at Waverly Academy, but none as hot as the bash at Miller farm, where the barn went up in flames. Literally. So when Dean Marymount announces that someone is going to be expelled, it's every owl for him- and herself. Tensions are rising, rumors are flying, and pretty soon everyone is a suspect. Jenny is worried about her adorable, shaggy-haired new crush, Julian, whose lighter was found at the scene of the crime. Callie is afraid she and Easy will both get kicked out, because they were in the barn--together--when it caught fire. And Tinsley knows she'll take the heat for organizing the wild party in the first place. Luckily she's come up with a way to keep from getting in trouble: by blaming Jenny. Of course. After all, Waverly's girls always fight fire with fire. But watch out, ladies--in a battle like this, someone's bound to get burned.
Nobody Does It Better: A Gossip Girl Novel (Gossip Girl Novel #7)
by Cecily Von ZiegesarThe uptown girls are headed downtown as Serena and Jenny take on their new fabulous roles as rock-star model girlfriends of New York's hottest band, The Raves. Meanwhile, Dan is to busy drowning his sorrows in empty bottles to notice a mysterious French beauty who has a penchant for dirty, Jim Morrison-wannabe lead singers. Blair takes residence at the Plaza to think about her future. Will she become a gun-toting international spy or Manhattan's snobbiest society hostess? Decisions are so difficult! Sounds like everyone needs a day off at the spa. And Senior Spa Day promises to serve up further doses of scandal for New York's busiest private-school vixens.