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In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of your discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. The creation of trust is what earns the right to influence clients; trust is also at the root of client satisfaction and loyalty. The workings of trust are even more critical in the new economy than in the old. Maister, Green, and Galford enrich our understanding of trust -- yet they have also written a deeply practical book. Using their model of "The Trust Equation," they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step -- engage, listen, frame, envision, and commit -- is richly described in distinct chapters. The book is peppered with pragmatic "top ten" lists aimed at improving advisors' effectiveness that can be put to use instantly. It also includes a trust self-diagnostic in the appendix. This immensely readable book will be welcomed by the inexperienced advisor and the most seasoned expert alike. The authors use anecdotes, experiences, and examples -- successes and mistakes, their own and others' -- to great effect. Though they use the professional services advisor/client paradigm throughout the book, their prescriptions have resonance for other trust-reliant situations -- selling, customer relationship management, and internal staff functions like HR and information technology. The result is a tour de force -- brilliant, penetrating, unique. It is essential reading for anyone who must advise, negotiate, or manage complex relationships with others.
The story of the creation of the Wheel by Max, is in reality a creative way of portraying the marketing skills, techniques and strategies required to successfully sell the Wheel. The book aims to provide, in a descriptive manner, a detailed understanding of the market mechanisms and ways by which a shift in the company's focus can increase its profitability and growth rate in the market.
How do you tell your partner that you'd like to be spanked? Where can you find a good dominatrix? If your husband like to wear your panties, does that mean he's gay? What really goes on at SM clubs? After you tie someone up, what exactly are you supposed to do? Is there such a thing as normal sex? If you've ever wondered about the ins and outs of bondage, spanking, or cross-dressing, look no further. Come Hither is a frank, friendly guide on how to turn your secret fantasies into satisfying expressions of love and desire. The official resource guide for SM/fetish sex at the Institute for Advanced Study of Human Sexuality, Come Hither proves that a little kink can be a lot of fun.
Way Out There in the Blue is a major work of history by the Pulitzer Prizewinning author of Fire in the Lake. Using the Star Wars missile defense program as a magnifying glass on his presidency, Frances FitzGerald gives us a wholly original portrait of Ronald Reagan, the most puzzling president of the last half of the twentieth century. Reagan's presidency and the man himself have always been difficult to fathom. His influence was enormous, and the few powerful ideas he espoused remain with us still -- yet he seemed nothing more than a charming, simple-minded, inattentive actor. FitzGerald shows us a Reagan far more complex than the man we thought we knew. A master of the American language and of self-presentation, the greatest storyteller ever to occupy the Oval Office, Reagan created a compelling public persona that bore little relationship to himself. The real Ronald Reagan -- the Reagan who emerges from FitzGerald's book -- was a gifted politician with a deep understanding of the American national psyche and at the same time an executive almost totally disengaged from the policies of his administration and from the people who surrounded him. The idea that America should have an impregnable shield against nuclear weapons was Reagan's invention. His famous Star Wars speech, in which he promised us such a shield and called upon scientists to produce it, gave rise to the Strategic Defense Initiative. Reagan used his sure understanding of American mythology, history and politics to persuade the country that a perfect defense against Soviet nuclear weapons would be possible, even though the technology did not exist and was not remotely feasible. His idea turned into a multibillion-dollar research program. SDI played a central role in U.S.-Soviet relations at a crucial juncture in the Cold War, and in a different form it survives to this day. Drawing on prodigious research, including interviews with the participants, FitzGerald offers new insights into American foreign policy in the Reagan era. She gives us revealing portraits of major players in Reagan's administration, including George Shultz, Caspar Weinberger, Donald Regan and Paul Nitze, and she provides a radically new view of what happened at the Reagan-Gorbachev summits in Geneva, Reykjavik, Washington and Moscow. FitzGerald describes the fierce battles among Reagan's advisers and the frightening increase of Cold War tensions during Reagan's first term. She shows how the president who presided over the greatest peacetime military buildup came to espouse the elimination of nuclear weapons, and how the man who insisted that the Soviet Union was an "evil empire" came to embrace the Soviet leader, Mikhail Gorbachev, and to proclaim an end to the Cold War long before most in Washington understood that it had ended. Way Out There in the Blue is a ground-breaking history of the American side of the end of the Cold War. Both appalling and funny, it is a black comedy in which Reagan, playing the role he wrote for himself, is the hero.
These are stories that will fill your heart with inspirational joy and awaken the inner child in you. The unforgettable true stories of romance, bravery and spirit included in this book will help you discover the real meaning of life and share in the divine experience of being a woman.
From the Editor's Desk: A Question of Fairness. There has been no teaching so far this year in Mr. Larson's classroom. There has been learning, but there has been no teaching. There is a teacher in the classroom, but he does not teach. Cara Landry is a budding journalist. When she posts a scathing editorial about her burned-out teacher on the bulletin board one afternoon, everything changes. Prodded into action for the first time in years, Mr. Larson challenges his fifth-grade students to create a real newspaper. Soon The Landry News gets more attention than either Cara or her teacher bargained for, as the principal uses the paper to try to get Mr. Larson fired. While the whole town is swept up in a dramatic debate over The Landry News and the First Amendment, Mr. Larson uses the controversy as raw material for some of the finest teaching of his career. And Cara and her classmates learn the importance of tempering a newspaper's truth with mercy. But will their lessons cost Mr. Larson his job? Written by the author of the immensely popular "Frindle," this is a compelling new novel about the collision of a student in need of a teacher with a teacher in need of inspiration.
"The dead don't talk. I don't know why." But they do try to communicate, with a short-order cook in a small desert town serving as their reluctant confidant. Odd Thomas thinks of himself as an ordinary guy, if possessed of a certain measure of talent at the Pico Mundo Grill and rapturously in love with the most beautiful girl in the world, Stormy Llewellyn. Maybe he has a gift, maybe it's a curse, Odd has never been sure, but he tries to do his best by the silent souls who seek him out. Sometimes they want justice, and Odd's otherworldly tips to Pico Mundo's sympathetic police chief, Wyatt Porter, can solve a crime. Occasionally they can prevent one. But this time it's different.A mysterious man comes to town with a voracious appetite, a filing cabinet stuffed with information on the world's worst killers, and a pack of hyena-like shades following him wherever he goes. Who the man is and what he wants, not even Odd's deceased informants can tell him. His most ominous clue is a page ripped from a day-by-day calendar for August 15. Today is August 14.In less than twenty-four hours, Pico Mundo will awaken to a day of catastrophe. As evil coils under the searing desert sun, Odd travels through the shifting prisms of his world, struggling to avert a looming cataclysm with the aid of his soul mate and an unlikely community of allies that includes the King of Rock 'n' Roll. His account of two shattering days when past and present, fate and destiny converge is the stuff of our worst nightmares--and a testament by which to live: sanely if not safely, with courage, humor, and a full heart that even in the darkness must persevere.From the Hardcover edition.
Unlike most white Americans who, if they are so inclined, can search their ancestral records, identifying who among their forebears was the first to set foot on this country's shores, most African Americans, in tracing their family's past, encounter a series of daunting obstacles. Slavery was a brutally efficient nullifier of identity, willfully denying black men and women even their names. Yet, from that legacy of slavery, there have sprung generations who've struggled, thrived, and lived extraordinary lives. For too long, African Americans' family trees have been barren of branches, but, very recently, advanced genetic testing techniques, combined with archival research, have begun to fill in the gaps. Here, scholar Henry Louis Gates, Jr., backed by an elite team of geneticists and researchers, takes nineteen extraordinary African Americans on a once unimaginable journey, tracing family sagas through U.S. history and back to Africa. Those whose recovered pasts collectively form an African American "people's history" of the United States include celebrities such as Oprah Winfrey, Whoopi Goldberg, Chris Rock, Don Cheadle, Chris Tucker, Morgan Freeman, Tina Turner, and Quincy Jones; writers such as Maya Angelou and Bliss Broyard; leading thinkers such as Harvard divinity professor Peter Gomes, the Reverend T. D. Jakes, neurosurgeon Ben Carson, and sociologist Sara Lawrence-Lightfoot; and famous achievers such as astronaut Mae Jemison, media personality Tom Joyner, decathlete Jackie Joyner-Kersee, and Ebony and Jet publisher Linda Johnson Rice. More than a work of history, In Search of Our Roots is a book of revelatory importance that, for the first time, brings to light the lives of ordinary men and women who, by courageous example, blazed a path for their famous descendants. For a reader, there is the stirring pleasure of witnessing long-forgotten struggles and triumphs-but there's an enduring reward as well. In accompanying the nineteen contemporary achievers on their journey into the past and meeting their remarkable forebears, we come to know ourselves.From the Hardcover edition.
Bestselling author Cesar Millan takes his principles of dog psychology a step further, showing you how to develop the calm-assertive energy of a successful pack leader and use it to improve your dog's life - and your own. Filled with practical tips and techniques as well as success stories from his fans, clients, and his popular television showDog Whisperer with Cesar Millan, Cesar helps you understand and read your dog's energy as well as your own so that you can move beyond just correcting behavioural issues and take your connection with your dog to the next level. The principles of calm-assertive energy will help you become a better pack leader in every area of your life, improving your relationships with friends, family and co-workers. What emerges from BE THE PACK LEADER is a happier dog AND a happier, more centred owner!
Shae-Lynn Penrose drives a cab in a town where no one needs a cab--but plenty of people need rides. A former police officer with a closet full of miniskirts, a recklessly sharp tongue, and a tendency to deal with men by either beating them up or taking them to bed, she has spent years carving out a life for herself and her son in Jolly Mount, Pennsylvania, the tiny coal-mining town where she grew up. Two years ago, five of Shae-Lynn's miner friends were catapulted to media stardom when they were rescued after surviving four days trapped in a mine. As the men struggle to come to terms with the nightmarish memories of their ordeal, along with the fallout of their short- lived celebrity, Shae-Lynn finds herself facing harsh realities and reliving bad dreams of her own, including her relationship with her brutal father, her conflicted passion for one of the miners, and the hidden identity of the man who fathered her son. When the younger sister she thought was dead arrives on her doorstep, followed closely by a gun-wielding Russian gangster, a shady New York lawyer, and a desperate Connecticut housewife, Shae-Lynn is forced to grapple with the horrible truth she discovers about the life her sister's been living, and with one ominous question: Will her return result in a monstrous act of greed or one of sacrifice? Tawni O'Dell's trademark blend of black humor, tenderness, and a keen sense of place is evident once again as Shae-Lynn takes on past demons and all-too-present dangers.From the Hardcover edition.
The Fish Can Sing is one of Nobel Prize winner Halldór Laxness's most beloved novels, a poignant coming-of-age tale marked with his peculiar blend of light irony and dark humor.The orphan Alfgrimur has spent an idyllic childhood sheltered in the simple turf cottage of a generous and eccentric elderly couple. Alfgrimur dreams only of becoming a fisherman like his adoptive grandfather, until he meets Iceland's biggest celebrity. The opera singer Gardar Holm's international fame is a source of tremendous pride to tiny, insecure Iceland, though no one there has ever heard him sing. A mysterious man who mostly avoids his homeland and repeatedly fails to perform for his adoring countrymen, Gardar takes a particular interest in Alfgrimur's budding musical talent and urges him to seek out the world beyond the one he knows and loves. But as Alfgrimur discovers that Gardar is not what he seems, he begins to confront the challenge of finding his own path without turning his back on where he came from.From the Trade Paperback edition.
Toni Morrison's Paradise takes place in the tiny farming community of Ruby, Oklahoma, which its residents proudly proclaim "the one all-black town worth the pain." Settled by nine African American clans during the 1940s, the town represents a small miracle of self-reliance and community spirit. Readers might be forgiven, in fact, for assuming that Morrison's title refers to Ruby itself, which even during the 1970s retains an atmosphere of neighborliness and small-town virtue. Yet Paradises are not so easily gained. As we soon discover, Ruby is fissured by ancestral feuds and financial squabbles, not to mention the political ferment of the era, which has managed to pierce the town's pious isolation. In the view of its leading citizens, these troubles call for a scapegoat. And one readily exists: the Convent, an abandoned mansion not far from town--or, more precisely, the four women who occupy it, and whose unattached and unconventional status makes them the perfect targets for patriarchal ire. ("Before those heifers came to town," the men complain, "this was a peaceable kingdom.") One July morning, then, an armed posse sets out from Ruby for a round of ethical cleansing. (Amazon.com review)
Praise for Blood and Thunder: "Kit Carson's role in the conquest of the Navajo during and after the Civil War remains one of the most dramatic and significant episodes in the history of the American West. Hampton Sides portrays Carson in the larger context of the conquest of the entire West, including his frequent and often lethal encounters with hostile Native Americans. Unusually, Sides gives full voice to Indian leaders themselves about their trials and tribulations in their dealings with the whites. Here is a national hero on the level of Daniel Boone, presented with all of his flaws and virtues, in the context of American people's belief that it was their Manifest Destiny to occupy the entire West." --Howard Lamar, Sterling Professor Emeritus of History, Yale University and editor of The New Encyclopedia of the American West. "The story of the American West has seldom been told with such intimacy and immediacy. Legendary figures like Kit Carson leap to life and history moves at a pulse-pounding pace--sweeping the reader along with it. Hampton Sides is a terrific storyteller." --Candice Millard, author of The River of Doubt. "Hampton Sides doesn't just write a book, he transports the reader to another time and place. With his keen sense of drama and his crackling writing style, this master storyteller has bequeathed us a majestic history of the Old West." --James Bradley, author of Flags of Our Fathers and Flyboys. "Blood and Thunder is a big-hearted book whose subject is as expansive as they come. Hampton Sides tackles it with naked pleasure and narrative cunning: In his telling, the vast saga of America's westward push has a logical center. The dusty town of Santa Fe becomes the nexus around which swirl the fortunes and strategies of a mixed set of serious overachievers, from Kit Carson, the original mountain man, to James K. Polk, the enigmatic president whose achievements, in the dreaded name of Manifest Destiny, were almost biblical in scope. Sides is alive to the exuberance and alert to the tragedy of the taking of the West." --Russell Shorto, author of Island at the Center of the World. "For a huge percentage of us immigrant Americans (those whose ancestors arrived after 1492), Hampton Sides fills a gaping hole in our knowledge of American history--a vivid account of how 'The New Men' swept away the thriving civilizations of the Native Americans in their conquest of the West." --Tony Hillerman. A Magnificent History of How the West Was Really Won--a Sweeping Tale of Shame and Glory. In the fall of 1846 the venerable Navajo warrior Narbona, greatest of his people's chieftains, looked down upon the small town of Santa Fe, the stronghold of the Mexican settlers he had been fighting his whole long life. He had come to see if the rumors were true--if an army of blue-suited soldiers had swept in from the East and utterly defeated his ancestral enemies. As Narbona gazed down on the battlements and cannons of a mighty fort the invaders had built, he realized his foes had been vanquished--but what did the arrival of these "New Men" portend for the Navajo? Narbona could not have known that "The Army of the West," in the midst of the longest march in American military history, was merely the vanguard of an inexorable tide fueled by a self-righteous ideology now known as "Manifest Destiny."
A surprising, charming, and ever-fascinating history of the seemingly simple game that has had a profound effect on societies the world over.Why has one game, alone among the thousands of games invented and played throughout human history, not only survived but thrived within every culture it has touched? What is it about its thirty-two figurative pieces, moving about its sixty-four black and white squares according to very simple rules, that has captivated people for nearly 1,500 years? Why has it driven some of its greatest players into paranoia and madness, and yet is hailed as a remarkably powerful intellectual tool? Nearly everyone has played chess at some point in their lives. Its rules and pieces have served as a metaphor for society, influencing military strategy, mathematics, artificial intelligence, and literature and the arts. It has been condemned as the devil's game by popes, rabbis, and imams, and lauded as a guide to proper living by other popes, rabbis, and imams. Marcel Duchamp was so absorbed in the game that he ignored his wife on their honeymoon. Caliph Muhammad al-Amin lost his throne (and his head) trying to checkmate a courtier. Ben Franklin used the game as a cover for secret diplomacy.In his wide-ranging and ever-fascinating examination of chess, David Shenk gleefully unearths the hidden history of a game that seems so simple yet contains infinity. From its invention somewhere in India around 500 A.D., to its enthusiastic adoption by the Persians and its spread by Islamic warriors, to its remarkable use as a moral guide in the Middle Ages and its political utility in the Enlightenment, to its crucial importance in the birth of cognitive science and its key role in the aesthetic of modernism in twentieth-century art, to its twenty-first-century importance in the development of artificial intelligence and use as a teaching tool in inner-city America, chess has been a remarkably omnipresent factor in the development of civilization. Indeed, as Shenk shows, some neuroscientists believe that playing chess may actually alter the structure of the brain, that it may be for individuals what it has been for civilization: a virus that makes us smarter.From the Trade Paperback edition.
In a tumbledown castle in the Western Highlands of Scotland lives the Boggart. He is invisible -- an ancient mischievous spirit, solitary and sly, born of a magic as old as the rocks and the waves. He has lived in Castle Keep for centuries, playing tricks on the owners. But the last Scottish owner has died and left the castle to his great-nephew Robert Volnik of Toronto, Canada. The Volnik family -- including Emily and her nine-year-old computer genius brother Jessup -- visit Castle Keep, and when they return to Toronto, they unwittingly take the Boggart with them. The astonishments, delight, and horrors that invade their lives with the arrival of the Boggart fill this swiftly moving story. The collision of modern techology and the Old Magic brings perils nobody could have imagined -- and, in the end, an amazing and touching solution to the problem of the Boggart who has found himself on the wrong side of the ocean. Sometimes extremely funny, sometimes wildly scary,and always totally absorbing, this remarkable story -- brilliantly imagined and beautifully written -- marks the return of the Newbery Award winner Susan Cooper to the field of novels for young readers. An outstanding achievement, The Boggart will work its special magic on all who read it.
Twenty five years ago, it didn't exist. Today, twenty million people worldwide are surfing the Net. Where Wizards Stay Up Late is the exciting story of the pioneers responsible for creating the most talked about, most influential, and most far-reaching communications breakthrough since the invention of the telephone. In the 1960's, when computers where regarded as mere giant calculators, J.C.R. Licklider at MIT saw them as the ultimate communications devices. With Defense Department funds, he and a band of visionary computer whizzes began work on a nationwide, interlocking network of computers. Taking readers behind the scenes, Where Wizards Stay Up Late captures the hard work, genius, and happy accidents of their daring, stunningly successful venture.
Lyman, a thirty-year-old orphan, is sipping coffee on the front steps of the trailer he calls home one morning, when a ninety-year-old parrot arrives with a beakful of cryptic sayings -- such as "That which hath wings shall tell the matter" -- and a mysterious past. Convinced that heeding the bird's wisdom will lead him to answers about himself he so desperately seeks, Lyman combines his night job as a courtesy patrolman, circling the highway that loops around Fort Worth, with days in the library. Together with Fiona, the loquacious librarian, he traces his adopted pet's origins, and while what Lyman ultimately discovers may not help him piece together his own past, it paves the way for a future he never imagined.
This is an inspiring story that cancer patients as well as their families and loved ones will definitely relate to. The author, who herself suffered from leukemia or blood cancer, states that the key to survival is taking control, learning everything you can about your treatment, making informed decisions and being prepared to fight if necessaryfor the right care, right doctors and in the end, for your own life. She describes her painful struggle against the disease and the emotional trauma that made her a stronger woman. In the end, borrowing from the famous saying about freedom she states that "the price of health is eternal vigilance".
Richard Rhodes follows virus hunters on three continents as they track the emergence of a deadly new brain disease that first kills cannibals in New Guinea, then cattle and young people in Britain and France -- and that has already been traced to food animals in the United States. In a new Afterword for the paperback, Rhodes reports the latest U. S. and worldwide developments of a burgeoning global threat.
The purpose of "Money" is to provide objective information on how much money Americans make and what they are actually worth. In doing so, it examines their sources of income, and how individuals and groups compare with one another. Its second aim is to explain why income, earnings and wealth end up as apportioned as they do. Combining keen insight with a flair for bringing a human dimension to facts and figures, bestselling author Andrew Hacker shows how the changing economy affects our lives. Here, Hacker's clear-eyed analysis illuminates the real results of women's fight for salary parity, the impact of affirmative action on the income of minorities; the effect immigration has on the job market, and much more.
Strategy making is considered the high point of managerial activity. But bombarded by fads and fixes, most managers have been groping blindly to get their arms around the proverbial elephant. Now Henry Mintzberg, author of the award-winning The Rise and Fall of Strategic Planning,has teamed up with Bruce Ahlstrand and Joseph Lampel to create a powerful antidote: a comprehensive and illuminating -- as well as colorful -- tour through the fields of strategic management. Mintzberg, Ahlstrand, and Lampel have shaped each of ten different approaches into a coherent school of strategy formation. In the process, the authors clarify the enormous amount of confusion that exists. The result is a tour de force: a brilliant, penetrating primer on business strategy that is, at the same time, immensely readable and fun. The authors provide a thorough critique of the contributions and limitations of each school -- from the design, planning, positioning, entrepreneurial, and cognitive schools to the learning, power, cultural, environmental, and configurational schools -- culminating in how they might combine to reveal that elephant. Unique, insightful, and essential, Strategy Safari is the indispensable guide for the creative manager.
College Planning for Gifted Students: Choosing and Getting into the Right College is a must-have for any gifted or advanced learner planning to attend college. Sandra Berger, a nationally recognized expert on college and career planning for gifted students, provides a hands-on, practical guide to college planning in this updated edition of the best-selling College Planning for Gifted Students book. Berger focuses specifically on helping gifted students discover who they are and how that discovery corresponds to the perfect postsecondary endeavor. The author also provides useful, practical advice for writing college application essays, requesting recommendation letters, visiting colleges, and acing the college entrance interview. Throughout the book, helpful timelines and checklists are provided to give students and their parents, teachers, and counselors assistance in planning for and choosing the right college.
College 101: A Girl's Guide to Freshman Year is a comprehensive and authentic guide for girls to everything related to the college process. Unlike other college guides, College 101 is written from the honest, humorous, and relatable first-person perspective of a young woman who recently experienced the process, while also offering the advice of experts and unique experiences of other college-aged women. This guide shows girls what to really expect from the college planning process as well as their first year of college, including pro tips and common pitfalls to avoid. From test-taking tips, to finding the right college for you, to how to make the most of your freshman year, this book answers all young women's questions, including those they didn't even know they had! Presented in a dynamic and varied format, College 101 imparts seriously valuable information and secrets about the process in an extemporaneous and entertaining way.
Smart kids with autism spectrum disorders need specific interventions to find success in school and beyond. School Success for Kids with High-Functioning Autism shares practical advice for implementing strategies proven to be effective in school for dealing with the "Big 10" obstacles, including social interactions, inflexibility, behavior issues, attention and organization, homework, and more. Based on the new criteria in the DSM-5, School Success for Kids with High-Functioning Autism also describes how autism spectrum disorder (ASD) and social communication disorders (SCD) will now identify the students formerly identified as having Asperger's syndrome, Nonverbal Learning Disorder, high-functioning autism, or PDD-NOS. Relying on the latest research presented in easy-to-understand and practical language, the authors identify how the key components of ASD and SCD will appear to parents and professionals and what steps should be taken once these signs are evident. This book is sure to help any parent or teacher wanting to see their smart kids with autism succeed!
Although an increasing number of girls are diagnosed with ADHD every year, most of the focus of parent and teacher interventions has been on boys, leaving girls with ADHD frustrated and prone to acting out. Written by two professionals who have "been there and done that" with their own children with ADHD, Raising Girls with ADHD provides expert information to empower parents to make decisions about identification, treatment options, behavioral strategies, personal/social adjustment, educational impact, and many other issues from preschool through high school. These girls' struggles with socialization and peer acceptance, executive functioning skills like memory and organization, and emotional well-being and self-confidence are discussed with a goal of maximizing strengths and providing supports for weaknesses. Complete self-reflection surveys and action steps for parents and girls alike are included to create a dynamic action plan for your daughter's success in school and beyond.
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