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The Silence of Ghosts

by Jonathan Aycliffe

Those who live in silence hear them best . . .Dominic Lancaster hoped to prove himself to his family by excelling in the Navy during World War II. Instead he is wounded while serving as a gunner, and loses his leg. Still recovering from his wounds and the trauma of his amputation when the Blitz begins, Dominic finds himself shuffled off to the countryside by his family, along with his partially deaf sister, Octavia. The crumbling family estate on the shores of Ullswater is an old, much-neglected place that doesn't seem to promise much in the way of happiness or recovery.Something more than a friendship begins to flourish between Dominic and his nurse Rose in the late autumn of that English countryside, as he struggles to come to terms with his new life as an amputee. Another thing that seems to be flourishing is Octavia's hearing.As winter descends, sinister forces seem to be materializing around Octavia, who is hearing voices of children. After seeing things that no one else can see and hearing things that no one else can hear, Octavia is afflicted with a sickness that cannot be explained. With Octavia's help, Dominic sets out to find the truth behind the voices that have haunted his sister. In doing so, he uncovers an even older, darker evil that threatens not only Octavia, but Rose and himself.Jonathan Aycliffe delivers a disturbingly tense ghost story set in the middle of World War II during England's darkest hour, demonstrating that some fears are timeless . . .

Orchid Blues

by Stuart Woods

Now the bestselling author brings back his small-town chief of police--and her extraordinary Doberman, Daisy--for another exhilarating adventure. . . .When Holly's wedding festivities are shattered by a brutal robbery, she vows to find the culprits. With nothing to go on but the inexplicable killing of an innocent bystander, Holly discovers evidence that leads her into the midst of a clan whose members are as mysterious as they are zealous. Holly's father, Ham, a retired army master sergeant, is her ticket into their strange world. What he finds there boggles the mind and sucks them all--Holly, Ham, and Daisy--into a whirlpool of crazed criminality from which even the FBI can't save them....

Our Divine Double

by Charles M. Stang

What if you were to discover that you were only one half of a whole--that you had a divine double? In the second and third centuries CE, Charles Stang shows, this idea gripped the religious imagination of the Eastern Mediterranean, offering a distinctive understanding of the self that has survived in various forms down to the present.

Skating with the Statue of Liberty

by Susan Lynn Meyer

"This rich story reminds us that America can be at its best as a melting pot. A page-turner for all the right reasons."--VINCE VAWTER, Newbery Honor-winning author of Paperboy In this gripping and poignant companion to Sydney Taylor Honor Award winner Black Radishes, Gustave faces racism and anti-Semitism in New York City during World War II, but ultimately finds friendship and hope. It is January 1942, and Gustave, a twelve-year-old Jewish boy, has made it to America at last. After escaping with his family from Nazi-occupied France, after traveling through Spain and Portugal and across the Atlantic Ocean, he no longer has to worry about being captured by the Germans. But life is not easy in America, either. Gustave feels out of place in New York. His clothes are all wrong, he can barely speak English, and he is worried about his best friend, Marcel, who is in grave danger back in France. Then there is September Rose, the most interesting girl in school, who for some reason doesn't seem to want to be friends with him. Gustave is starting to notice that not everyone in America is treated equally, and his new country isn't everything he'd expected. But he isn't giving up.A Junior Library Guild Selection"I love everything about this poignant story, especially the gorgeous prose, which brings to life such an important slice of American history in a way I haven't seen before. Simply put, this heartfelt book is a masterpiece."--SHANA BURG, author of A Thousand Never Evers and Laugh with the Moon"The everyday details of the story guide readers, allowing them to enjoy following Gustave's entry into the United States and his growth toward appreciating all that's ahead for him in his new home. . . . Strong historical content, rich descriptions, and smart subtleties about the links between history and current events."--School Library Journal "[Small] moments add up, and readers may gradually start to think of the characters as close friends. The later chapters of the book involve real danger. . . . And by then, the conflict might feel like it's happening to people the readers have always known. A sweet book that readers will find sneaks up on them."--Kirkus Reviews Praise for Black Radishes A Sydney Taylor Honor Award Winner A Bank Street College of Education Best Children's Book of the Year An Instructor Magazine Best Kids' Book, Historical Fiction A Massachusetts Book Award Must-Read Book "An empowering, suspenseful story of a unique young boy with cunning, patience, and courage." --Francisco X. Stork, author of Marcelo in the Real World "A fascinating, deftly gripping tale that reminds readers, young or old, of events we must never forget." --Zilpha Keatley Snyder, three-time Newbery Honor winner and author of The Egypt Game "A vivid and moving story about a Jewish family's efforts to escape the Nazis, seen through the eyes of a clear-signed and sensitive young boy." --Annika Thor, winner of the Mildred L. Batchelder Award "Black Radishes transforms the past into a gripping story." --Kit Pearson, winner of the Governor General's Award for Awake and DreamingFrom the Hardcover edition.

Lidia's Mastering the Art of Italian Cuisine

by Lidia Matticchio Bastianich Tanya Bastianich Manuali

From the Emmy-winning host of Lidia's Kitchen, best-selling author, and beloved ambassador for Italian culinary traditions in America comes the ultimate master class: a beautifully produced definitive guide to Italian cooking, coauthored with her daughter, Tanya--covering everything from ingredients to techniques to tools, plus more than 400 delectable recipes. Teaching has always been Lidia's passion, and in this magnificent book she gives us the full benefit of that passion and of her deep, comprehensive understanding of what it takes to create delicious Italian meals. With this book, readers will learn all the techniques needed to master Italian cooking. Lidia introduces us to the full range of standard ingredients--meats and fish, vegetables and fruits, grains, spices and condiments--and how to buy, store, clean, and cook with them. The 400 recipes run the full gamut from classics like risotto alla milanese and Tagliatelle with Mushroom Sauce to Lidia's always-satisfying originals like Bread and Prune Gnocchi and Beet Ravioli in Poppy Seed Sauce. She gives us a comprehensive guide to the tools every kitchen should have to produce the best results. And she has even included a glossary of cuisine-related words and phrases that will prove indispensable for cooking, as well as for traveling and dining in Italy. There is no other book like this; it is the one book on Italian cuisine that every cook will need.From the Hardcover edition.

A Hand Reached Down to Guide Me: Stories and a novella

by David Gates

A Hand Reached Down to Guide Me is populated by characters, young, old or somewhere in between, who are broadly knowledgeable and often creative and variously accomplished, whether as doctors, composers, academics or journalists. Terrifyingly self-aware, each one of them carries the full weight of the human condition: parents in assisted-living facilities, too many or too few people in their families and marriages, the ties that bind a sometimes messy knot, age an implacable foe, impulses pulling them away from comfort into distraction or catastrophe. In settings that range across the metropolitan and suburban Northeast, we follow their lives, alternately hilarious and tragic, as they refuse to go gently--even when they're going nowhere fast. Relentlessly inventive, these eleven stories and novella prove yet again that David Gates is one of our most talented, witty and emotionally intelligent writers.

The Water Knife

by Paolo Bacigalupi

WATER IS POWER In the near future, the Colorado River has dwindled to a trickle. Detective, assassin, and spy, Angel Velasquez "cuts" water for the Southern Nevada Water Authority, ensuring that its lush arcology developments can bloom in Las Vegas. When rumors of a game-changing water source surface in Phoenix, Angel is sent south, hunting for answers that seem to evaporate as the heat index soars and the landscape becomes more and more oppressive. There, he encounters Lucy Monroe, a hardened journalist with her own agenda, and Maria Villarosa, a young Texas migrant, who dreams of escaping north. As bodies begin to pile up, the three find themselves pawns in a game far bigger and more corrupt than they could have imagined, and when water is more valuable than gold, alliances shift like sand, and the only truth in the desert is that someone will have to bleed if anyone hopes to drink.

Hothouse Orchid

by Stuart Woods

Home gets hot for special agent Holly Barker. Going home can be hard. But for Special Agent Holly Barker, it could be her one chance for justice against an old enemy...

Master Low Light Photography: Create Beautiful Images From Twilight To Dawn

by Heather Hummel

Most photographers shoot in abundant sunlight. The problem is, full sun creates harsh, unflattering shadows that undermine images. Working in low light -- in early morning or at twilight or when Mother Nature cues the clouds or fans in the fog -- can help photographers produce stand-out images. Photographers will learn to analyze light and determine the best camera settings for creating captivating low-light images outdoors. Composition--the artful arrangement of all of the image elements -- is detailed next. From there, Hummel provides text and illustrations to guide readers through the art of producing low-light images of sunrises and sunsets; the moon and stars; hot air balloons, city lights, and fireworks; and nature and landscape photography. Hummel then moves on to discuss how photographers can use filters and camera-stabilizing tools to enhance the technical quality of their shots. Armed with the applications outlined in this book, photographers will be able to produce outstanding shots during off-peak hours.

Tanner's Scheme

by Lora Leigh

A sexy paranormal series set in a world where genetically altered Breeds and the humans who created them sometimes come together in the fiercest of passions. After the Feline Breeds' main base is attacked, Tanner desires revenge. So he kidnaps Scheme Tallant-the daughter of a one-time high-ranking member of the Genetics Council. But when Tanner discovers that Scheme herself is a target of her father's ruthless mission, his vengeance takes a back seat to saving the life of the woman he hopes to claim as his mate.

Gateway

by Sharon Shinn

As a Chinese adoptee in St. Louis, teenage Daiyu often feels out of place. When an elderly Asian jewelry seller at a street fair shows her a black jade ring?and tells her that ?black jade? translates to ?Daiyu??she buys it as a talisman of her heritage. But it?s more than that; it?s magic. It takes Daiyu through a gateway into a version of St. Louis much like 19th century China. Almost immediately she is recruited as a spy, which means hours of training in manners and niceties and sleight of hand. It also means stealing time to be with handsome Kalen, who is in on the plan. There?s only one problem. Once her task is done, she must go back to St. Louis and leave him behind forever. . . .

Broken Homes: A Rivers of London Novel

by Ben Aaronovitch

My name is Peter Grant, and I am a keeper of the secret flame -- whatever that is.Truth be told, there's a lot I still don't know. My superior Nightingale, previously the last of England's wizardly governmental force, is trying to teach me proper schooling for a magician's apprentice. But even he doesn't have all the answers. Mostly I'm just a constable sworn to enforce the Queen's Peace, with the occasional help from some unusual friends and a well-placed fire blast. With the new year, I have three main objectives, a) pass the detective exam so I can officially become a DC, b) work out what the hell my relationship with Lesley Mai, an old friend from the force and now fellow apprentice, is supposed to be, and most importantly, c) get through the year without destroying a major landmark.Two out of three isn't bad, right?A mutilated body in Crawley means another murderer is on the loose. The prime suspect is one Robert Weil, who may either be a common serial killer or an associate of the twisted magician known as the Faceless Man -- a man whose previous encounters I've barely survived. I've also got a case about a town planner going under a tube train and another about a stolen grimoire.But then I get word of something very odd happening in Elephant and Castle, on a housing estate designed by a nutter, built by charlatans, and inhabited by the truly desperate. If there's a connection to the Crawley case, I'll be entering some tricky waters of juristiction with the local river spirits. We have a prickly history, to say the least.Just the typical day for a magician constable.

The Consequences of Chaos: Syria's Humanitarian Crisis and the Failure to Protect

by Elizabeth G. Ferris Kemal Kirisci

The massive dimensions of Syria's refugee crisis--and the search for solutionsThe civil war in Syria has forced some 10 million people--more than half the country's population--from their homes and communities, creating one of the largest human displacements since the end of World War II. Daily headlines testify to their plight, both within Syria and in the countries to which they have fled.The Consequences of Chaos looks beyond the ever-increasing numbers of Syria's uprooted to consider the long-term economic, political, and social implications of this massive movement of people. Neighboring countries hosting thousands or even millions of refugees, Western governments called upon to provide financial assistance and even new homes for the refugees, regional and international organizations struggling to cope with the demands for food and shelter--all have found the Syria crisis to be overwhelming in its challenges. And the challenges of finding solutions for those displaced by the conflict are likely to continue for years, perhaps even for decades.The Syrian displacement crisis raises fundamental questions about the relationship between action to resolve conflicts and humanitarian aid to assist the victims and demonstrates the limits of humanitarian response, even on a massive scale, to resolve political crises. The increasingly protracted nature of the crisis also raises the need for the international community to think beyond just relief assistance and adopt developmental policies to help refugees become productive members of their host communities.

The Gilda Stories

by Jewelle Gomez

An elegant, sensual and naturalistic fantasy -- a black vampire story.

501 Minutes to Christ

by Poe Ballantine

DUE OUT SEPTEMBER 2007, POE BALLANTINE'S second collection of personal essays follows in the tradition of Things I Like About America. Stories range from "The Irving," which details Mr. Ballantine's diabolical plan to punch John Irving in the nose after opening for him before an audience of 2,000 people that launched the literary festival, Wordstock; to "Wide-Eyed in the Gaudy Shop," which tells how, in Mexico, the narrator met and later married his wife, Cristina; to "Blessed Meadows for Minor Poets," the devastating tale of how after years of sacrifice and persistence, Mr. Ballantine finally secured a contract with a major publisher for a short story collection that never came to fruition. Ever present in this collection of essays are the odd jobs, eccentric characters, boarding houses, buses, and beer that populate Mr. Ballantine's landscape and make his stories uniquely his own. The title story, "501 Minutes to Christ," was included in the Houghton Mifflin anthology, Best American Essays 2006.

The Birder's Guide to Vancouver and the Lower Mainland: Revised and Expanded Edition

by Nature Vancouver

Birding is one of the fastest-growing hobbies in North America-one in five Canadians enjoy identifying, photographing or filming birds. With easy access to coastal mountains, marshes and mudflats of the Fraser delta, temperate rainforest, and rocky shores of the Pacific Ocean, the Vancouver area is a wonderful destination for birdwatchers. Of the 450 species found in Canada, over 400 can be seen in the Lower Mainland.Now expanded with all-new colour maps and more than 100 additional colour photographs, this guide explores thirty-three local birding areas that attract significant numbers of species throughout the year. Each area has a description, brand new walking map and information on the seasonal variations in species. Driving directions are also included.Information is also organized by species, and the final two sections of the book include graphs of the seasonal status of local birds as well as tips on where to find certain sought-after species at different times of the year.Compiled by local experts, The Birder's Guide to Vancouver and the Lower Mainland has long been considered the bible for Vancouver-area birdwatchers and essential reading for visiting and local bird enthusiasts alike-and it's now better than ever.

The Book of Grace

by Suzan-Lori Parks

"[Suzan-Lori Parks'] dislocating stage devices, stark but poetic language and fiercely idiosyncratic images transform her work into something haunting and marvelous."--Time "An original whose fierce intelligence and fearless approach to craft subvert theatrical convention and produce a mature and inimitable art that is as exciting as it is fresh."--August Wilson Named one of the "100 Innovators for the Next New Wave" by Time magazine, Suzan-Lori Parks is a truly original voice of the American theater. Winner of the Pulitzer Prize and a MacArthur "Genius" Award, Parks is renowned for her groundbreaking language, theatricality, and an aesthetic that continues to evolve in unexpected ways. Her first full-length play since her award-winning Topdog/Underdog, The Book of Grace is a scorching three-person drama in which a young man returns home to south Texas to confront his father, unearthing deep-seated passions and ambition. The play premiered in spring 2010 at the Public Theater, where Parks is in the midst of a three-year residency as the first recipient of the theater's master writer chair. Suzan-Lori Parks is a playwright, screenwriter, songwriter, and novelist. Her plays include Topdog/Underdog (winner of the 2002 Pulitzer Prize), In the Blood (a 2000 Pulitzer Prize finalist), Venus (OBIE Award winner) and Imperceptible Mutabilities in the Third Kingdom (OBIE Award, Best New American Play).

Prodigal Son

by John Patrick Shanley

'What I admire most is that his plays are beautifully well made, economical, sharp and coherent. He's not a misanthrope, but he's in pursuit of why people behave as badly as they do along with having a great compassion for them. That's an unusual and interesting combination.'--Tony Kushner, on John Patrick ShanleyWhen a troubled but gifted boy from the South Bronx finds himself shipped off to a private school in New Hampshire, the adjustment to the alien environment will lead to his ultimate dissolution or redemption. Teachers in the affluent institution do not know what to make of the new boisterous student, though the challenge really lies in his self-perception. Like his most celebrated play, Doubt, the author has based this new work on his own personal experiences of growing up as a teenager in the South Bronx and his time spent at a prep school in New England. Shanley has created an elemental study of a young's man search for his place in the world.John Patrick Shanley's plays include Outside Mullingar, Danny and the Deep Blue Sea, Savage in Limbo, and Dirty Story, along with his "Church and State" trilogy, Doubt, Defiance, and Storefront Church. For his play Doubt, he received both the Tony Award for Best Play and the Pulitzer Prize for Drama. He has nine films to his credit, including the five-time Oscar-nominated Doubt, and Moonstruck, which received the Academy Award for Best Original Screenplay. The Writers Guild of America awarded Shanley the 2009 Lifetime Achievement Award in Writing.

Literary Publishing in the Twenty-First Century

by Wayne Miller Kevin Prufer Travis Kurowski

Gutenberg's invention of movable type in the fifteenth century introduced an era of mass communication that permanently altered the structure of society. While publishing has been buffeted by persistent upheaval and transformation ever since, the current combination of technological developments, market pressures, and changing reading habits has led to an unprecedented paradigm shift in the world of books.Bringing together a wide range of perspectives - industry veterans and provocateurs, writers, editors, and digital mavericks - this invaluable collection reflects on the current situation of literary publishing, and provides a road map for the shifting geography of its future: How do editors and publishers adapt to this rapidly changing world? How are vibrant public communities in the Digital Age created and engaged? How can an industry traditionally dominated by white men become more diverse and inclusive? Mindful of the stakes of the ongoing transformation, Literary Publishing in the 21st Century goes beyond the usual discussion of 'print vs. digital' to uncover the complex, contradictory, and increasingly vibrant personalities that will define the future of the book.

The Handy State-by-State Answer Book

by Crompton Samuel Willard

How did colonies, territories, and land purchases shape the United States of America? What differences--and similarities--are there between the states? What does each state bring to the union? From sea to shining sea,The Handy State-by-State Answer Book: Faces, Places, and Famous Dates for All Fifty States explores the history, growth, politics, people, and more of each of the 50 states. It is a resource for learning about the events and personalities that influenced and affected each state, its history, government, cities, and culture. It is a convenient place to look for state facts and trivia. In addition to the state motto, nickname, and when it entered the union,The Handy State-by-State Answer Book answers intriguing questions about the people, places, and events that lend a unique character to each state's boundaries, government, and places of interest, such as:How important were the Beach Boys to the making of California's culture? Are the Hawaiians still in charge of their state and its economy? Why was it so easy for the Pilgrims and the Puritans to take over eastern Massachusetts? Who were the first inhabitants of what is now South Dakota? Does it ever stop raining on the Washington coast?

Me, Myself, and Us: The Science of Personality and the Art of Well-Being

by Brian R Little

In the past few decades, personality psychology has made considerable progress in raising new questions about human nature-and providing some provocative answers. New scientific research has transformed old ideas about personality based on the theories of Freud, Jung, and the humanistic psychologies of the nineteen sixties, which gave rise to the simplistic categorizations of the Meyer-Briggs Inventory and the 'enneagream'. But the general public still knows little about the new science and what it reveals about who we are. In this book, Brian Little, one of the psychologists who helped re-shape the field, provides the first in-depth exploration of the new personality science and its provocative findings for general readers. The book explores questions that are rooted in the origins of human consciousness but are as commonplace as yesterday's breakfast conversation. Are our first impressions of other people's personalities usually fallacious? Are creative individuals essentially maladjusted? Are our personality traits, as William James put it "set like plaster" by the age of thirty? Is a belief that we are in control of our lives an unmitigated good? Do our singular personalities comprise one unified self or a confederacy of selves, and if the latter, which of our mini-me-s do we offer up in marriage or mergers? Are some individuals genetically hard-wired for happiness? Which is the more viable path toward human flourishing, the pursuit of happiness or the happiness of pursuit?Little provides a resource for answering such questions, and a framework through which readers can explore the personal implications of the new science of personality. Questionnaires and interactive assessments throughout the book facilitate self-exploration, and clarify some of the stranger aspects of our own conduct and that of others. Brian Little helps us see ourselves, and other selves, as somewhat less perplexing and definitely more intriguing. This is not a self-help book, but students at Harvard who took the lecture course on which it is based claim that it changed their lives.

MEMEnomics

by Said Elias Dawlabani

MEMEnomics -- \MEE - MEH -nomics\ -nounA new branch of social science that studies patterns of economic policies and practices by taking an integral, whole-systems approach to economic sustainability. The term "vMEME" (the superscript "v" is for "value") refers to a core value system expressed through a culture's memes, i. e. , its ideas, habits, and cultural preferences and practices that spread from person to person. In MEMEnomics Said E. Dawlabani reframes our economic history and the future of capitalism through the unique prism of a culture's value systems. Focusing on the long-term effects of economic policies on society, he expands psychologist Clare W. Graves' concepts of the hierarchical nature of human development and the theories of value systems of Beck and Cowan's Spiral Dynamics. He presents our economic history in terms of the hierarchy of five of the eight value-systems or vMEMEs of human existence that we can now identify. These new value preferences emerge as people interact with their environment to solve the problems of their "life conditions. " The author believes that the pattern of economic cycles resulting from cultural value systems is critical to understanding the evolution of the meme of laissez-faire capitalism. By demonstrating predictable cycles of our economic history through the spiral of evolving levels of cultural value systems, he argues for the need to change the course of failures inherent in our current system. Mr. Dawlabani then offers a solution to the viability of capitalism-the formation of a "smart model" of government designed from the values of the currently emerging seventh-level value system. Mr. Dawlabani calls on business leaders to evolve their values to the higher seventh-level system detailed in his "platform of functional capitalism. " In this evolution of business consciousness, humanity moves from the myopic ethic of "subsistence" to a new frontier that champions the emerging ethic of the "magnificence of existence"-where we will all blend as part of a larger, compassionate whole.

Russian Endgame: A Craig Page Thriller

by Allan Topol

When former KGB agent Dimitri Orlov orchestrates an alliance between two world powers bent on domination, he unleashes a powerful chain of events that will rock the Western World. The agenda? Eliminate the President of the United States and seize classified military weaponry capable of shifting the balance of world power. But before this nefarious scheme can reach fruition, Craig Page is on the scene, joined by companion Elizabeth Crowder, ready to confront a painful past and the enemies that helped create it.

The Rhino Records Story: Revenge of the Music Nerds

by Harold Bronson

In the 1970s in the backroom of a record store, Harold Bronson and Richard Foos were making history-and Rhino Records was born. Harold Bronson's The Rhino Records Story tells the tale of how a little record shop became a multi-million dollar corporation. Starting as an expression of Bronson and Foos' passion for rock music, absurdity, and an anti-establishment sensibility, Rhino soon outgrew its beginnings as a reissue label, taking on new artists and new mediums. Their accomplishments grew to encompass several gold record awards, the Best Label of the Year Award, the revival of careers of famous musicians, and the creation of a company to produce feature films including Fear and Loathing in Las Vegas. This behind-the-scenes look at a company considered by many to be the industry's best, reveals the secrets to their success. Written from the perspective of cofounder Harold Bronson, The Rhino Records Story divulges a unique business approach which made Rhino what it was at the height of its success. Woven throughout this story of a rising corporation, Bronson guides us through the ascent, fall, and revival of artists Rhino touched such as the Monkees, the Turtles, the Knack, and Frankie Lymon. In a mix of hard work, passion for music, and a flair for the unconventional, the story of Rhino Records takes shape. The owners also ran their company humanely, and were awarded the Clinton administration's only Corporate Citizenship Award given to an entertainment company. Rhino Records, as it was envisioned by Bronson and Foos, had higher priorities than the bottom line. Struggling against corporate interests, rock star personalities, and a perpetual underdog reputation, Bronson provides an exclusive insight into how the industry was run and how Rhino excelled. By the fans, for the fans, Rhino Records is the story of rock history, evolving pop culture, and a unique understanding of the music that mattered.

Ditch the Pitch

by Steve Yastrow

In today's world, customers don't want to hear sales pitches, but so many salespeople still rely on them. In his breakthrough handbook, Ditch the Pitch, Steve Yastrow, founder of a successful business strategy consulting firm, asks us to throw out everything we've been taught about pitching to customers. Steve's advice: tear up your sales pitch and instead improvise persuasive conversations. Ditch the Pitch is an essential read for salespeople, business managers, and anyone wishing to persuade those around them. Organized into six habits, with each habit consisting of three practices necessary for mastery, Ditch the Pitch is designed to teach Yastrow's approach to fresh, spontaneous, persuasive conversations. These new skills will show the reader how to identify the details that make each customer unique and subsequently navigate a conversation that focuses on the right message for the right customer at the right time. Throughout the book, the author quotes well-known improv comedians and musicians. He translates the techniques these artists use when improvising to create persuasive situations with customers. With the new confidence Ditch the Pitch offers, you will become master of the art of on-the-spot, engaging, and effective customer interactions. Let go of pre-written scripts and embrace Yastrow's guidelines for effortlessly enabling spontaneous conversations that persuade customers to say "yes. "

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