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  • Word - Accessible Word output, which can be unzipped and opened in any tool that allows .docx files
Showing 1 through 25 of 16,762 results

RCA: Color Television and the Department of Justice (A)

by Willy Shih Gregory Dieterich

This case examines the early history of the color television receiver market and the global consequences of an historic 1958 consent decree with the U.S. Department of Justice that opened RCA's patents to licensing by domestic competitors royalty-free. This externality had a dramatic impact on the long-term health of the U.S. consumer electronics industry. The associated (B) case is 614-073.

Barclays Bank, 2008

by Jerome Lenhardt Lucy White Stephen Burn-Murdoch

In the midst of the financial crisis, Barclays (the world's 4th largest bank by assets) is forced by UK regulators to raise more capital. Should it take up the UK government's offer to invest, or take funding from investors from the Middle East? Students may price the two deals to determine which is more expensive, and must decide whether avoiding the constraints of government ownership is worth the extra cost.

Blue Origin, NASA, and New Space (A)

by Matthew C. Weinzierl Angela Acocella

Jeff Bezos, six years after starting a revolution in retailing with, turned his life-long passion for space into a start-up, Blue Origin. Blue (as it was called) was a part of the New Space industry, a collection of startup aerospace engineering companies that were intent on disrupting the American space sector with new technologies, management approaches, and competitive pressure. NASA hoped to leverage New Space to outsource its near-Earth activities and refocus its own efforts on deep space exploration. One of the agency's main mechanisms for this shift of activities was its Commercial Crew Development program (CCDev), a multi-phase initiative launched in 2009. Blue participated in the first two rounds of CCDev, and by all accounts these had been win-win experiences for it and NASA. The decision point of the case is whether Blue should participate in the third, much larger and more complex, stage of CCDev. The tradeoff facing Blue's leadership was between the legitimacy, expertise, and funding provided by working with NASA and the autonomy, efficiency, and independence threatened by working with NASA. How would Blue, with its clear respect for NASA but its desire (and financial ability) to set its own priorities, make this tradeoff?

Discount and Hawkins Exercise: Confidential Instructions for Tenant

by Michael A. Wheeler

This simulation involves a negotiation between a real estate developer and a prospective anchor tenant in a proposed shopping center. Students are assigned roles, given confidential information, and asked to try to break the impasse over the "use, assignment, and subletting" clause. Debriefing the results in class should illustrate the possibility of generating joint gains through interest-based negotiation—and the obstacles to such a process. Technical knowledge of real estate issues is not assumed.

The Ecosystem of Shared Value

by Mark R. Kramer Marc Pfitzer

Governments, NGOs, companies, and community members must all be involved in programs to create shared value, yet they work more often in opposition than in alignment. A movement known as collective impact has facilitated successful collaborations in the social sector, and it can guide businesses in bringing together the various actors in their ecosystems to help remedy some of the world's most urgent problems. In the process, companies will find economic opportunities that their competitors miss. Five elements must be in place for a collective-impact effort to achieve its aims: (1) a common agenda, which helps align the players' efforts and defines their commitment; (2) a shared measurement system; (3) mutually reinforcing activities; (4) constant communication, which builds trust and ensures mutual objectives; and (5) dedicated “backbone” support, delivered by a separate, independently funded staff, which builds public will, advances policy, and mobilizes resources.

Disintermediating the Banks: ThinCats and the Peer-to-Peer Lending Industry

by Lauren H. Cohen Christopher Malloy Tom Grant William Powley

Disintermediating the Banks: ThinCats and the Peer-to-Peer Lending Industry by Lauren Cohen, Tom Grant, Christopher Malloy and William Powley


by Natalie Kindred Robert L. Simons

This case illustrates the implications of using stringent performance measurement systems to create performance pressure, motivate employee achievement, and sharpen a firm's competitiveness. It opens by describing the downsides of the ruthlessly competitive culture at Zynga, a young, successful online gaming company. A similar data-driven performance measurement system is employed at Dovernet, a Vancouver-based provider of enterprise communications and social-networking technologies. Dovernet's founder and CEO sees performance measurement systems as vital for cultivating the competitive, innovative workforce necessary for Dovernet to win in a fiercely competitive industry. Dovernet uses quarterly top-down reviews and stack ranking (with major implications for bonuses), as well as bottom-up reviews, to reward top achievers and put low performers on notice. The practical challenges of applying this system are illustrated in three brief vignettes. In the first two, students can assume the role of a manager charged with interpreting and acting on the negative reviews given to two employees with unique (but are they mitigating?) personal circumstances. The third vignette puts students in the role of an employee conducting a bottom-up review, as he struggles to balance honesty with the potential repercussions of giving his manager less-than-perfect feedback. The case allows students to consider the benefits and risks of different performance evaluation strategies and their implications for a firm's performance, culture, and employee morale. Are there certain types of firms or industries for which such systems are more appropriate? Do the integrity and effectiveness of a performance measurement system depend on managers' applying cold objectivity, or is there room for flexibility? In highly competitive industries, can firms lacking a strong performance emphasis beat competitors like Dovernet and Zynga?

Designing Transformational Customer Experiences

by Stefan Thomke

Anyone who has recently travelled, gone shopping, or tried to have a problem solved may have little recollection of the experience. Worse yet, some are frustrated by the lack of responsiveness or empathy that they encountered. The reality is that most customer experiences are mediocre, forgettable, and some are plain awful. But once in a blue moon, an experience is so great that it leaves positive memories for years. Why do some product or service experiences have that undeniable "wow" factor, while others lack that pizzazz, relegating them to either being loathed or erased from memory? This case prepares participants for an in-class exercise in which they discover design principles that make experiences great. The exercise uses two methodologies: LEGO® Serious Play® (LSP) and Storytelling. It requires the purchase of special purpose LEGO® elements. Teaching Note for HBS No. 617-051.

Munoz Group Faces Brexit

by Forest Reinhardt Annelena Lobb

In 2016, Muñoz Group, a multifaceted agribusiness company that developed, produced, packed, imported, and exported citrus, flowers, grapes, juice, and ice cream, faced an unexpected new challenge in the British public’s vote for the United Kingdom to exit the European Union. The outcome of the vote led to uncertainty around investment conditions, instability in the British pound, growth in anti-immigrant sentiment, and other changes. This created unusual business conditions for Muñoz Group’s CEO, Alvaro Muñoz, who had to decide how to adjust his strategy for the coming years, given that his company was headquartered in the United Kingdom—but did business all over the world.

Eve Hall: The African American Investment Fund in Milwaukee

by Steven Rogers

The case highlights the role of minority chambers of commerce and the background of Eve Hall, a well-regarded multi-sector leader asked to revive Wisconsin's African-American chamber. This case study examines the lending options that a minority chamber of commerce considers when seeking to maximize value to its constituency. Students learn the challenges minority small business owners and entrepreneurs face, the role of non-financial institutions/community-based organizations in addressing those challenges, and the financial tools available to lenders and borrowers in this segment. Students learn how to analyze financing opportunities by assessing the value propositions of chambers of commerce, developing the risk-reward profile of each party involved, and deliberating as members of a board to reach a final lending decision. Teaching Note for HBS No. 317-076.

Rising From the Ashes: The Emergence of Chicago's Entrepreneurial Ecosystem

by Lynda M. Applegate Alexander Meyer Talia Varley

Rising From the Ashes: The Emergence of Chicago's Entrepreneurial Ecosystem by Lynda M. Applegate, Alexander Meyer and Talia Varley

Hiring an Entrepreneurial Leader

by Timothy Butler

Aspiring to be innovative and agile, companies of all shapes and sizes want to recruit entrepreneurial managers. But most firms lack a scientific way to separate the true entrepreneurs from other candidates. To address that problem, Butler compared the psychological testing results of over 4,000 successful entrepreneurs and of approximately 1,800 business leaders who described themselves as general managers but not as entrepreneurs. His analysis uncovered three factors that differentiate entrepreneurs: thriving in uncertainty, a passion for ownership, and unique skill at persuasion. In this article Butler dives deep into the skills, mindset, and traits of entrepreneurs, explaining what the stereotypes about them often miss. For instance, they aren’t always more creative or in love with risk, but they are deeply inquisitive, open to new experiences, and comfortable with the unpredictable. He also offers evidence-based, practical advice for interviews and résumé screening that hiring managers can use to identify entrepreneurial leaders.

How to Get Ecosystem Buy-In

by Ian C. Macmillan Martin Ihrig

Business ecosystems require careful orchestration and strategic choices regarding make/buy/partner decisions and membership access. This case examines the strategic and technological issues related to managing SAP's thriving ecosystem of user communities, software vendors, integration partners, and technology providers. It details how the ecosystem gets developed and the challenges in meeting the needs of the internal organization, large partners, and small up-and-coming firms. SAP executives, in this case, have to make a decision if a relatively small startup firm should be elevated to the highest strategic partnership level, normally reserved for very large firms.

Sales Compensation Vignettes

by Frank V. Cespedes

This case study is comprised of two vignettes about startup companies considering whether and how to change their sales compensation plans. is a restaurant app venture in Egypt seeking to lower customer churn while confronting new competition. BigBelly is a “smart” waste receptacle venture that is changing its business model. The case allows for the comparison and contrast of the roles of sales compensation in different ventures with different sales funnel activities. The case also allows for an overview of all the core components of sales compensation.

DANIK JAGRAN [Tue, 28 Nov 2017]

by Sanjay Gupta

Articles in this issue: मेडिकल कॉलेज की छात्राओं ने कहा- पहले सिर्फ कमेंट करते थे, अब हरकतें बढ़ गईं...! जानिए, कैसे 'जलेबी' ने मिलवाया 7 साल पहले बिछड़े बेटे को पिता से एलईडी लाइटों ने 20 राज्यों में बचाए 500 करोड़ रुपये गंगा घाट पर बिखरे फूलों से बना रहे थर्मोकोल 17 राज्यों की पुलिस के लिए चुनौती बना झारखंड का जामताड़ा जिला सरकार ने लोकसभा सचिव डीके भल्ला का कार्यकाल घटाया उप्र के हथौड़ा बुजुर्ग से अमेरिका के ओहायो तक पहुंचा आनंद ग्रीस ने सुरक्षा परिषद में भारत की स्थायी सदस्यता का समर्थन किया पीटर मुखर्जी का आरोप- मीडिया का इस्तेमाल कर कोर्ट को गुमराह कर रही इंद्राणी न्यूज बुलेटिनः सुबह 9 बजे तक की पांच बड़ी खबरें कृषि कर्ज माफी का राज्यों की उधारी लागत पर असर नहीं: एसबीआइ रिसर्च अगले साल तक जारी की जाएगी नई औद्योगिक नीति: सुरेश प्रभु भारतीय शेयर बाजार की कमजोर शुरुआत, अंतरराष्ट्रीय बाजार का असर भारत को पांच वर्षों में 20 अरब डॉलर का कर्ज देगा ADB बैंक पुनर्पूंजीकरण से अगले वित्त वर्ष जीडीपी छू सकती है 8 फीसद का आंकड़ा: रिपोर्ट जीडीपी वृद्धि दर के दूसरी तिमाही में सुधरकर 6.2 फीसद रहने की उम्मीद: फिक्की GST: अक्टूबर महीने में घटकर 83,346 करोड़ रुपए रहा टैक्स कलेक्शन 6 दिसंबर को RBI की ओर से ब्याज दरें घटने की संभावना कम, HDFC का अनुमान शेयर बाजार लगातार आठवें सत्र बढ़त के साथ बंद, सेंसेक्स 45 अंक बढ़कर 33724 के स्तर पर भारत में सोने का आयात बढ़ा, वित्त वर्ष 2018 में बढ़कर 700 टन रहने का अनुमान इन स्मार्टफोन एक्सेसरीज और गैजेट्स पर मिल रहा है भारी डिस्काउंट 1000 रुपये से भी कम में खरीदें 17000 रुपये का यह स्मार्टफोन, अन्य ऑफर्स भी उपलब्ध ये 5 बदलाव बताते है की आपके फोन में है कुछ गड़बड़, जानिए एप्पल लॉन्च करेगा फोल्डेबल डिस्प्ले वाला आईफोन, पेटेंट के लिए किया आवेदन ई-कॉमर्स वेबसाइट्स से कम कीमत में खरीदे जा सकते हैं रिफर्बिश्ड स्मार्टफोन्स 6GB रैम से लैस हैं ये स्मार्टफोन्स, कीमत 14999 रुपये से शुरू पैनासोनिक और शाओमी इस हफ्ते लॉन्च करेंगे दो नए स्मार्टफोन्स, जानें क्या होगा खास फोटोग्राफी में आजमा रहे हैं हाथ तो ये हैं बेस्ट एंट्री लेवल DSLR कैमरा नवंबर 2017 के ये हैं बेस्ट बैटरी बैकअप स्मार्टफोन, कीमत 6999 रुपये से शुरू फीचर और परफार्मेंस के मामले में खास हैं ये 5 हेडफोन, जानें कीमत जानिए क्यों होता है ऑटोमैटिक ट्रांसमिशन में न्यूट्रल गियर और कैसे करें इसका इस्तेमाल आपकी कार को स्मार्ट बना देंगे ये 4 Smart गैजेट्स टाटा नैनो को नहीं मिल रहे खरीदार, जल्द हो सकती है बंद जानिये कब आ रही है महिंद्रा की इलेक्ट्रिक स्कॉर्पियो, ये भी कारें भारत में देंगी दस्तक कावासाकी ने 4.60 लाख रुपये में लॉन्च की एंट्री लेवल बाइक, इस बाइक से होगा मुकाबला यामाहा की नई MT09 ने भारत में दी दस्तक, कावासाकी Z900 से होगा मुकाबला महिंद्रा अमेरिकी बाजार में सैंगयोंग के साथ रखेगी कदम, उतारेगी नई SUV देश में बढ़ रहा है पावरफुल बाइक्स का क्रेज, एक साल में इतनी बढ़ी ग्रोथ ओकीनावा का इलेक्ट्रिक स्कूटर दिसंबर में होगा लॉन्च, ट्वेंटी टू फ्लो से होगा मुकाबला 10 लाख रुपये से कम में मिलती है ये 3 पावरफुल बाइक्स, जानिये खूबियां ये सांपों की बस्‍ती है, इंसानों का जाना है मना ये महिला सिनेमाघर में चोरी से खाना ले जा कर बन गई हीरो! प्रिंस हैरी को शादी में करना पड़ेगा इन अजूबे नियमों का पालन हमारा दावा है इन तस्‍वीरों को देखकर बता नहीं पायेंगे इंसान असली है या प्‍लास्‍टिक की गुड़िया क्रिसमस की सजावट से डर कर बच्‍चा भाग आया शॉपिंग मॉल से आ रही है झिंगुर वाली ब्रेड आप खायेंगे! दुनिया के दस अजूबे क्रिसमस डिनर्स के नमूने जो हैं परंपरा से हट कर दांत साफ करते हैं, खाना भी चाहिए अच्‍छा, इंसानों से बेहतर मकाऊ! मालिक के कबूतरों को बचाने के लिए बंदर दी जान अनोखी भिखारिन जिसने मंदिर को ही कर दिए 2.5 लाख दान कॉमेडियन भारती सिंह ने चूड़ा रस्म कार्यक्रम में जमकर लगाए ठुमके, देखिए खूबसूरत भारती को Box Office...

Springfield Hospital

by Robert S. Kaplan Susanna Gallani

One of the key roles of costing systems is to support the evaluation of performance and facilitate appropriate resource allocations. Through participation in a comparative cost study, management at Springfield Hospital, known for its heavy focus on operational excellence, become aware of opportunities for further improvement. Analysis of the differences in costs, uses, and allocations of resources will inform management in the decision and implementation of strategic plans. This case stimulates reflections on the importance of costing systems, in particular Time-Driven Activity Based Costing, and variance analysis as decision support mechanisms.


by Alistair Croll Srikant M. Datar Caitlin N. Bowler

This case was written for the EC course “Managing with Data Science.” The course provides MBA students with no programming experience an introduction to the field of data science and its applications in business. Students learn to (1) carefully articulate the business ask, (2) reason carefully from the ask, through metrics and models, and outputs; and (3) evaluate outputs from models to (4) develop a plan for action. The case features the work of LP Maurice (HBS '08) as he decides to launch an online business to unify the scheduling data of a fragmented bus industry, only to find that the data he needs simply does not exist. The case follows him and his team as they take on challenges as the start-up evolves and develops. Topics include acquiring data, web-based prototyping to understand customer preferences, and customer acquisition and retention metrics (SEO & SEM).

Predicting Purchasing Behavior at PriceMart

by Srikant M. Datar Caitlin N. Bowler

This case was written for the EC course “Managing with Data Science.” The course provides MBA students with no programming experience an introduction to the field of data science and its applications in business. Students learn to (1) carefully articulate the business ask; (2) reason carefully from the ask, through metrics and models, and outputs; and (3) evaluate outputs from models to (4) develop a plan for action. This case gets students to grapple with a business “ask” through a data science lens in the context of a large nationwide general retailer. Technical topics include Logistic regression, Ridge & Lasso regression, ROC curve, and picking a cutoff value to optimize a preferred expected value.

Tamarin SEO App

by Srikant M. Datar Caitlin N. Bowler

This case was written for the EC course “Managing with Data Science.” The course provides MBA students with no programming experience an introduction to the field of data science and its applications in business. Students learn to (1) carefully articulate the business ask, (2) reason carefully from the ask; through metrics and models, and outputs; and (3) evaluate outputs from models to (4) develop a plan for action. In this case students explore the challenges of using sentiment analysis to monitor and understand public perception around brands. Technical topics include building a filtering classifier using naive Bayes and sentiment analysis.

North Forty: Managing a Microsoft Family Office

by Luis M. Viceira William Simmons Cameron Parker

North Forty: Managing a Microsoft Family Office by Luis M. Viceira, Cameron Parker and William Simmons

Still Leading (A): Issues in Transitioning to New Forms of Service Later in Life

by Rosabeth Moss Kanter

Identifies the challenges for experienced leaders who transition from their primary income-earning careers to a next phase of public service or social-purpose work, based on interviews and published sources.

State Street—The Development and Growth of SHE

by Vikram Gandhi

State Street—The Development and Growth of SHE by Vikram Gandhi

Donald Trump Calls Carrier Corporation

by Andy Zelleke Brian Tilley

This case examines the influence of political pressure on corporate decision-making. It questions whether fidelity to domestic operations ought to be a corporate social responsibility, and thus it challenges the limits of “social responsibility” as a corporate ideal. Specifically, the case focuses on Donald Trump’s effort to encourage U.S. companies’ domestic operations, through a study of one company’s decision to backtrack on a factory relocation plan. In February 2016, the Carrier Corporation (a maker of heating, ventilation, and air-conditioning equipment and a division of United Technologies Corporation) announced a plan to relocate operations of a furnace factory from the United States to Mexico. The case notes that Carrier began to outsource and offshore operations, in an effort to reduce costs, around 1921. While Carrier’s previous United States factory closures had garnered major press coverage, the 2016 announcement ramified differently. Days later, then-presidential candidate Donald Trump referenced the relocation in a Facebook post. Soon, Carrier’s plan became a touchtone to Trump’s anti-globalization and anti-free trade campaign messaging. The case documents that he was not the only candidate or politician to reference Carrier during the 2016 campaign. Still his declaration to “call up the head of Carrier” upon winning the presidency became a stump-speech refrain popular with his audiences and contrasted with other political figures’ more measured language. Ultimately, the case outlines the events set in motion after Trump kept his campaign promise and called Carrier’s parent company’s CEO one week after his surprise presidential election victory.

Chobani: Growing A Live and Active Culture (Abridged)

by Joshua D. Margolis Matthew Preble

Hamdi Ulukaya, CEO of the Greek yogurt company Chobani, Inc., was reflecting on what explained his young company's meteoric rise. The company held over half of the U.S. Greek yogurt market and nearly 20% of the total yogurt market. The company's innovative approach to product design, sales, marketing, and communication had made its yogurt a hit with consumers, and its entrepreneurial and innovative culture made it popular with its employees. But by 2012, major food companies, such as General Mills and Groupe Danone, were beginning to aggressively promote their Greek yogurt. In addition, Chobani was rolling out innovative new products and had to determine how to enter new markets. At the same time, Ulukaya was also focused on preserving the company's unique culture and approach to work as it grew.

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