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How to Succeed with People: Remarkably Easy Ways to Engage, Influence and Motivate Almost Anyone
by Paul McGeeTake your people skills to the next level with this easy-to-follow, step-by-step guide Let’s face it. If you want any sort of success in life, you’re going to have to deal with other people at some point. It’s also the only way to make friends, meet new colleagues, and even find your special someone. So, why does dealing with other people seem so difficult sometimes? In the newly revised second edition of How to Succeed with People: Remarkably easy ways to engage, influence and motivate almost anyone, bestselling author and international keynote speaker Paul McGee delivers yet another exciting and inspiring guide to improving your communication skills and transforming how you interact with others. You’ll learn how to get over your dread of social events and create better relationships at work and in life, as well as: Strategies for holding people’s attention when you talk and how to listen and respond appropriately to what others are saying or doing Improve your ability to confront and challenge difficult people in and outside work Develop your skills around how to empathise and support people in tough times A can’t-miss guide on how to boost your understanding of people and your success in dealing with them, this book is perfect for young professionals, managers, executives and supervisors. How to Succeed With People will also prove invaluable in helping your relationships outside of work - from dating to parenting, and from motivating others to difficult conversations. With this book, you can have immediate and actionable advice at your fingertips.
How To Survive The End Of The World
by Pílula DigitalIn a world where the unthinkable becomes reality, humanity faces the biggest challenge of all: the end of the world. In this comprehensive and practical guide, we explore strategies for surviving apocalyptic scenarios, providing a roadmap for preparation, adaptation, and resilience. From initial chaos to creating resilient communities, each chapter dives into the essential skills for facing uncertainty. Through survivor stories, we learn the psychology of resilience and discover how to transform fear into determination. Discover how to secure food and water, build shelter, take care of your physical and mental health, communicate in extreme situations, and much more. Get ready to explore doomsday scenarios based on real facts and science, as we unravel the mysteries of survival. "How to Survive the End of the World" is more than a guide - it's a tool for facing the unknown with confidence. Be prepared to challenge the limits of human resilience and forge a path forward into an uncertain future. The world may be changing, but the strength of human will is unbreakable.
How to Tame a King (Royals in the Headlines #2)
by Juliette HylandMarrying a king sounds like a fairy tale… But what happens when their real feelings start getting in the way of their convenient arrangement? Find out in the second installment in Juliette Hyland&’s Royals in the Headlines duet. A QUEEN BY CHANCE! When Breanna steps in for her twin to become the king&’s convenient bride, she&’s confident of her plan to escape their arrangement. But her attraction to dutiful, guarded Sebastian throws a wrench into the works! Sebastian&’s only priority is to his people, but stunning Breanna challenges him to be both—a man and a king. Can she tame single-minded Sebastian, and show him there could be more to their royal marriage…?From Harlequin Romance: Be swept away by glamorous and heartfelt love stories.Royals in the HeadlinesBook 1: How to Win a PrinceBook 2: How to Tame a King
How to Tell Stories to Children: And Everyone Else Too
by Joseph Sarosy Silke Rose WestStorytelling is one of the oldest and most essential skills known to humankind, a timeless parenting tool that helps families celebrate life&’s joys, navigate its challenges, and raise healthy, well-adjusted kids. Stories help children manage their emotions, empathize with others, and better understand the complex world we live in. More importantly, storytelling cultivates a rich and meaningful bond between storyteller and listener, building intimacy and trust between parent and child. In this delightful book, Silke Rose West and Joseph Sarosy—early childhood educators with thousands of storytelling hours between them—distill the key ingredients of storytelling into a surprisingly simple method that can make anyone an expert storyteller. Their intuitive technique uses events and objects from your child&’s daily life to make storytelling easy and accessible. By shifting the focus from crafting a narrative to strengthening your relationship with your child, this book will awaken skills you never knew you had. Complete with practical advice, helpful prompts, and a touch of science to explain how stories enrich our lives in so many ways, How to Tell Stories to Children is a must-read for parents, grandparents and educators.
How to Think Like a Cat
by Stéphane GarnierDo cats worry about retirement? Nope. Do cats do things they don’t want to do? Definitely not. Do cats rush around at all hours of the day when they’d rather be licking their paws and looking out a window? Please. Calm, free, charismatic, wise, elegant, self-assured—our beloved feline pets strut those traits that we humans spend a lifetime aspiring to. No wonder everybody wants to be more like a cat. After observing his own cat, Ziggy, for years, bestselling French author Stéphane Garnier decided that he would be much happier if he could just live more like Ziggy. Closer study only confirmed his suspicion that cats have that je ne sais quoi, and he set out to share Ziggy’s innate wisdom with the world. Whether at work, at home, or in your social life, your cat can teach you how to manage stress, cultivate independence, and live life on your terms. Peppered with humorous yet inspiring tips for living a day in the life of a cat, cat secrets from Ziggy, and a quiz to assess your “cat quotient,” How to Think Like a Cat is an inspiring, humorous, and remarkably insightful guide to the subtle art of living like a feline.
How to Train a Tooth Fairy (Magical Creatures and Crafts #9)
by Sue FliessWhat happens when you have a loose tooth, but it's the Tooth Fairy's first day on the job? How will she find you and where will she leave her gifts? In this installation of Sue Fliess and Simona Sanfilippo's Magical Creatures and Crafts series, a group of children wonder what happens if the Tooth Fairy assigned to collect their most recent lost tooth is brand new to her job. How will she know where to find the tooth? What if she goes to the wrong room? To help the Tooth Fairy remember her training, the children devise a plan that will guarantee her success! With the right supplies—colored paper, crayons or pens, scissors, stickers and glitter, and ribbon—young readers who have a wiggly tooth or have recently lost a baby tooth can also help train their Tooth Fairy by making a sign for their bedroom doors similar to the ones the children make in the book. Fliess&’s bouncy read-aloud rhyming text and Sanfilippo&’s energetic, whimsical illustrations will bring joy to young readers as they watch the children create a scene that will direct the little Tooth Fairy to the tooth she seeks. Also included are guides for teachers and parents about the origin and history of the Tooth Fairy, as well as instructions for making the craft featured in the book.
How to Understand and Deal with Health Anxiety: Everything You Need to Know to Manage Health Anxiety
by Katy GeorgiouWith practical steps and actionable advice, How to Understand and Deal with Health Anxiety is a friendly, accessible guide to help you identify the source of your anxieties. This book will help you work out the best ways to spend less time worrying about your health, and more time living in the present moment.
How to Win the Gruesome Games (Villains Academy #3)
by Ryan HammondBeing BAD has never felt so GOOD! The third book in the villainously funny, highly illustrated young middle-grade series from author-illustrator Ryan Hammond. For fans of Amelia Fang, Dog Man and Grimwood. Check out the complete series – Villains Academy and Villains Academy: How to Steal a Dragon. &‘Heart-warming and hilarious – Villains Academy is a spookalicious treat, set to terrify every other book on your shelf.&’ Jack Meggitt-Phillips, author of The Beast and the Bethany &‘An absolute HOOT! Evil laughs aplenty!&’ Sophy Henn, author and illustrator of the Pizazz series Once a year the five original founders of Villains Academy rise from their graves in honour of the Gruesome Games – a school sports day unlike any other, where the aim is to prank and cheat your way to the finish line. Werewolf Bram and his friends the Cereal Killers are determined to win so their names can be written in the Book of Bad, a record of the most wicked villains to grace the school. But as the games become harder and the pranks get out of hand, are Bram and his friends bad enough to go down as the most victorious villains in history? PRAISE FOR VILLAINS ACADEMY: &‘A charmingly villainous adventure about friendship, school and unspeakable evil.&’ Louie Stowell, author of Loki: A Bad God&’s Guide to Being Good &‘Criminally fun!&’ Danny Wallace, author of The Day the Screens Went Blank &‘Frightfully fun – Villains Academy had me cackling from the very first page!&’ Katie Tsang, co-author of the Dragon Realm series &‘I loved the spookily funny Villains Academy. It's a work of (evil) genius!&’ Jenny McLachlan, author of The Land of Roar &‘A joyful hug of a book with genuine warmth and heart.&’ Hannah Gold, author of The Last Bear &‘A delightfully fun adventure with real heart and humour.&’ Benjamin Dean, author of Me, My Dad and the End of the Rainbow &‘Immersive, funny, and with a cast of scarily loveable characters, Villains Academy made me feel like I was IN the book!&’ Mel Taylor-Bessent, author of The Christmas Carrolls &‘A fabulously funny adventure. I want to enrol in Villains Academy!&’ Nick Sheridan, author of The Case of the Runaway Brain &‘Wickedly funny and full of quirky yet loveable characters.&’ Iona Rangeley, author of Einstein the Penguin &‘This is a brilliant, bonkers work packed with top-notch illustration.&’ Jack Noel, author and illustrator of the Comic Classics series &‘Full of wonderful characters, Villains Academy is such a FUN read!&’ Rikin Parekh, illustrator of The Worst Class in the World series
How Vulnerable is Sub-Saharan Africa to Geoeconomic Fragmentation?
by ZhangA report from the International Monetary Fund.
How We Met: Real-Life Tales of How Happily Married Couples Found Each Other
by Michelle Bowers Melissa Steinfeld GalettFor everyone who loves a real-life happy ending, here are forty-five funny, romantic, and above all true tales of modern coupling. In their own words, men and women recount the surprising and serendipitous ways they came together, from jury duty encounters and sidewalk pickup lines to dramatic stories of dogged determination that paid off big in the end. For anyone who's carried a torch for a colleague or friend, looked for love on-line, or wondered if it's really true that love comes when you least expect it, How We Met offers insights into that mysterious process of finding The One. For those who've already said "I do," the book offers a rare peek into the lives of other married couples, and how they found each other.
How We Were Before
by Jonathan KravetzWhen a savage home invasion results in the death of a town's most glamorous couple, the surviving friends and relatives of the victims must navigate the emotional aftermath: Exasperated high school Vice-Principal Zachary Rivers makes a final effort to reach a troubled student. Town librarian, Shelby Blythe— the eldest daughter of the murder victims— begins a correspondence with Billy Lawson, her parents' murderer. Evelyn Kavanaugh, a retired marketing manager and beloved family friend of the Blythes, embarks on a luxurious cruise as a prelude to suicide. Noam Russell, Billy Lawson' s best friend, returns to Benfield to claim a share of his deceased father' s estate. Samantha Blythe' s maternal attempt to help an employee evokes a renewed desire to connect with her own family. The spaces between stories are haunted by echoes of the deceased couple's life— from the ignorant bliss of first impressions and great expectations to the tumultuous troubles of middle age, and, finally, an undying hope for reconciliation.
How Would You Like Your Mammoth?: 12,000 Years Of Culinary History In 50 Bite-size Essays
by Uta SeeburgA culinary romp through 50 dishes that define human history—from prehistoric roasted mammoth to space-age dehydrated soup Did you know that ancient Egyptians mummified beef ribs for their dearly departed to enjoy in the afterlife? That Roman gladiators were relegated to a vegan diet of grains and beans? That the fast-food hamburger was a result of a postwar, high-efficiency work ethic? This snackable collection of essays is a chronological journey through the culinary history of humankind, packed to the brim with juicy tidbits. With author Uta Seeburg as your guide, you’ll learn how certain dishes serve as windows into broader historical trends and the cultural values of the people who first invented them. As you read, you’ll discover why: Nomads in ancient Syria were deadly serious about hospitality A 16th-century cookbook author argued that beavers should be considered fish Roasted swan was the centerpiece of choice in 1650s high society—despite tasting awful A Portuguese princess was responsible for popularizing tea in England A king had to order his subjects to eat potatoes . . . and much more. Foodies and history buffs alike will savor every amusing yet educational historical snapshot, from how a bureaucratic society fixated on record-keeping brought us one of the oldest recorded recipes (lamb stew with barley and onions) to how modern-day chefs are turning invasive species into haute cuisine. How Would You Like Your Mammoth? is a fascinating look at how the food we eat defines us—and always has.
How You Say It: Why We Judge Others by the Way They Talk—and the Costs of This Hidden Bias
by Katherine D. KinzlerFrom &“one of the most brilliant young psychologists of her generation&” (Paul Bloom), a groundbreaking examination of how speech causes some of our deepest social divides—and how it can help us overcome them We gravitate toward people like us; it&’s human nature. Race, class, and gender shape our social identities, and thus who we perceive as &“like us&” or &“not like us.&” But one overlooked factor can be even more powerful: the way we speak. As the pioneering psychologist Katherine Kinzler reveals in How You Say It, the way we talk is central to our social identity because our speech largely reflects the voices we heard as children. We can change how we speak to some extent, whether by &“code-switching&” between dialects or by learning a new language; over time, our speech even changes to reflect our evolving social identity and aspirations. But for the most part, we are forever marked by our native tongue—and are hardwired to prejudge others by theirs, often with serious consequences. Someone&’s accent alone can determine the economic opportunity or discrimination they encounter in life, making speech one of the most urgent social-justice issues of our day. Our linguistic differences present challenges, Kinzler shows, but they also can be a force for good. Humans can benefit from being exposed to multiple languages—a paradox that should inspire us to master this ancient source of tribalism and rethink the role that speech plays in our society.
Howard Cosell: The Man, The Myth, And The Transformation Of American Sports
by Mark Ribowsky“Brilliant . . . entertaining . . . a thought-provoking portrayal of the multi-faceted Howard Cosell in all his glory and enmity.”—Don Ohlmeyer, Wall Street Journal Howard Cosell’s colorful bombast, fearless reporting, and courageous stance on civil rights made him one of the most recognizable and controversial figures in American sports history. “Telling it like it is,” he covered nearly every major sports story for three decades, from the travails of Muhammad Ali to the tragedy at the Munich Olympics. Now, two decades after his death, this deeply misunderstood sports legend has finally gotten the “definitive” (Kirkus Reviews, starred review) and revelatory biography he so much deserves. With more than forty interviews, Mark Ribowsky has brilliantly presented Cosell’s endless complexities in the “first thoroughly researched and effectively framed biography of Cosell and his times” (Huffington Post).
Howard Stern Comes Again
by Howard SternOver his unrivaled four-decade career in radio, Howard Stern has interviewed thousands of personalities—discussing sex, relationships, money, fame, spirituality, and success with the boldest of bold-faced names. But which interviews are his favorites? It&’s one of the questions he gets asked most frequently. Howard Stern Comes Again delivers his answer.Rock stars and rap gods. Comedy legends and A-list actors. Supermodels and centerfolds. Moguls and mobsters. A president. This book is a feast of conversation and more, as between the lines Stern offers his definitive autobiography—a magnum opus of confession and personal exploration. Tracy Morgan opens up about his near-fatal car crash. Lady Gaga divulges her history with cocaine. Madonna reminisces on her relationship with Tupac Shakur. Bill Murray waxes philosophical on the purpose of life. Jerry Seinfeld offers a master class on comedy. Harvey Weinstein denies the existence of the so-called casting couch. An impressive array of creative visionaries weigh in on what Stern calls &“the climb&”—the stories of how they struggled and eventually prevailed. As he writes in the introduction, &“If you&’re having trouble finding motivation in life and you&’re looking for that extra kick in the ass, you will find it in these pages.&” Interspersed throughout are rare selections from the Howard Stern Show archives with Donald Trump that depict his own climb: transforming from Manhattan tabloid fixture to reality TV star to president of the United States. Stern also tells of his Moby Dick-like quest to land an interview with Hillary Clinton in the run-up to the 2016 election—one of many newly written revelations from the author. He speaks with extraordinary candor about a variety of subjects, including his overwhelming insecurity early in his career, his revolutionary move from terrestrial radio to SiriusXM, and his belief in the power of psychotherapy. As Stern insightfully notes in the introduction: &“The interviews collected here represent my best work and show my personal evolution. But they don&’t just show my evolution. Gathered together like this, they show the evolution of popular culture over the past quarter century.&”
The HP Way: How Bill Hewlett and I Built Our Company (Collins Business Essentials)
by David PackardIn the fall of 1930, David Packard left his hometown of Pueblo, Colorado, to enroll at Stanford University, where he befriended another freshman, Bill Hewlett. After graduation, Hewlett and Packard decided to throw their lots in together. They tossed a coin to decide whose name should go first on the notice of incorporation, then cast about in search of products to sell.Today, the one-car garage in Palo Alto that housed their first workshop is a California historic landmark: the birthplace of Silicon Valley. And Hewlett-Packard has produced thousands of innovative products for millions of customers throughout the world. Their little company employs 98,400 people and boasts constantly increasing sales that reached $25 billion in 1994.While there are many successful companies, there is only one Hewlett-Packard, because from the very beginning, Hewlett and Packard had a way of doing things that was contrary to the prevailing management strategies. In defining the objectives for their company, Packard and Hewlett wanted more than profits, revenue growth and a constant stream of new, happy customers.Hewlett-Packard's success owes a great deal to many factors, including openness to change, an unrelenting will to win, the virtue of sustained hard work and a company-wide commitment to community involvement. As a result, HP now is universally acclaimed as the world's most admired technology company; its wildly successful approach to business has been immortalized as The HP Way.In this book, David Packard tells the simple yet extraordinary story of his life's work and of the truly exceptional company that he and Bill Hewlett started in a garage 55 years ago.
The Huckle & Goose Cookbook: 152 Recipes and Habits to Cook More, Stress Less, and Bring the Outside In
by Anca Toderic Christine LucaciuIn this beautiful full-color cookbook and lifestyle guide, the founders of the Huckle & Goose meal planning service give you the tools to make home cooking accessible, simple, and enjoyable.Every week, Anca Toderic & Christine Lucaciu help people discover the secret to cooking more often and actually liking it. They’re sisters-in-law, friends, and the founders of Huckle & Goose—a meal planning service designed to shake up your daily routine, both inside and outside the kitchen. These days, it’s too easy to feel exhausted from the daily grind, challenged every night about how to feed your family dinner, and resort to the same prepared foods or take-out. There’s a better way.Here they’ve laid out their will-work-for-anyone method. That is, anyone willing to suspend their preconceived notions about cooking for a moment, and follow the pages to a new mindset and well-deserved delicious meal. In The Huckle and Goose Cookbook, Anca and Christine provide sixteen weeks of simple, thoughtful, seasonal recipes for home cooking at least three times a week. All of the recipes integrate family traditions, good ingredients, and a use-up-everything-in-your-fridge approach. There are Monday-Friday vegetable-packed dinners to choose from, salads you’ll crave, breakfasts to conquer the day, and desserts with gluten in all its glory. But The Huckle & Goose Cookbook is no ordinary cookbook. Filled with delicious recipes, 100 gorgeous photographs, and practical advice, it's a guide to a new life, transforming cooking and eating from stressful and disorganized to a natural rhythm and ritual to be enjoyed.
Huckleberry Finnchi Sahasa: हकलबेरी फिनची साहसं
by Mark Twainअर्नेस्ट हेमिंग्वेंपासून अनेक दिग्गजांना भावलेली ही कादंबरी. आई नसलेला, दारुड्या बापापासून पळणारा उनाड पोरगा हक फिनची ही गोष्ट. हक कायम जगाचा अदमास बांधत राहतो. निसर्गाकडे निर्मळपणे बघतो, लोकांकडे बेरक्या नजरेनं पाहातो, त्या-त्या वेळचे सामाजिक पूर्वग्रह त्याच्याही मनात आहेतच, पण या सगळ्यासकट एक गुण-दोष असलेला तरुण पोरगा म्हणून तो वाचकांपुढं उभा राहतो.
Human: The Science Behind What Makes Your Brain Unique
by Michael S. GazzanigaWhat happened along the evolutionary trail that made humans so unique? In his accessible style, Michael Gazzaniga pinpoints the change that made us thinking, sentient humans different from our predecessors. He explores what makes human brains special, the importance of language and art in defining the human condition, the nature of human consciousness, and even artificial intelligence.
Human Activity and Behavior Analysis: Advances in Computer Vision and Sensors: Volume 1 (Ubiquitous Computing, Healthcare and Well-being)
by Md Atiqur Rahman AhadHuman Activity and Behavior Analysis relates to the field of vision and sensor-based human action or activity and behavior analysis and recognition. The book includes a series of methodologies, surveys, relevant datasets, challenging applications, ideas, and future prospects.The book discusses topics such as action recognition, action understanding, gait analysis, gesture recognition, behavior analysis, emotion and affective computing, and related areas. This volume focuses on relevant activities in three main subject areas: Healthcare and Emotion, Mental Health, and Nurse Care Records.The editors are experts in these arenas and the contributing authors are drawn from high-impact research groups around the world. This book will be of great interest to academics, students, and professionals working and researching in the field of human activity and behavior analysis.
Human Activity and Behavior Analysis: Advances in Computer Vision and Sensors: Volume 2 (Ubiquitous Computing, Healthcare and Well-being)
by Md Atiqur Rahman Ahad Sozo Inoue Guillaume Lopez Tahera HossainHuman Activity and Behavior Analysis relates to the field of vision and sensor-based human action or activity and behavior analysis and recognition. The book includes a series of methodologies, surveys, relevant datasets, challenging applications, ideas, and future prospects.The book discusses topics such as action recognition, action understanding, gait analysis, gesture recognition, behavior analysis, emotion and affective computing, and related areas. This volume focuses on two main subject areas: Movement and Sensors, and Sports Activity Analysis.The editors are experts in these arenas, and the contributing authors are drawn from high-impact research groups around the world. This book will be of great interest to academics, students, and professionals working and researching in the field of human activity and behavior analysis.
Human and Ecological Risk Assessment: Theory and Practice, Set
by Dennis J. PaustenbachUnderstand the fundamentals of human risk assessment with this introduction and reference Human risk assessments are a precondition for virtually all industrial action or environmental regulation, all the more essential in a world where chemical and environmental hazards are becoming more abundant. These documents catalog potential environmental, toxicological, ecological, or other harms resulting from a particular hazard, from chemical spills to construction projects to dangerous workplaces. They turn on a number of variables, of which the most significant is the degree of human exposure to the hazardous agent or process. Human and Ecological Risk Assessment combines the virtues of a textbook and reference work to introduce and analyze these vital documents. Beginning with the foundational theory of human health risk assessment, it then supplies case studies and detailed analysis illustrating the practice of producing risk assessment documents. Fully updated and authored by leading authorities in the field, the result is an indispensable work. Readers of the second edition of Human and Ecological Risk Assessment will also find: Over 40 entirely new case studies reflecting the latest in risk assessment practice Detailed discussion of hazards including air emissions, contaminated food and soil, hazardous waste sites, and many more Case studies from multiple countries to reflect diverse international standards Human and Ecological Risk Assessment is ideal for professionals and advanced graduate students in toxicology, industrial hygiene, occupational medicine, environmental science, and all related subjects.
Human Barrier Design and Lifecycle: A Cognitive Ergonomics Approach and Path Forward
by Tom ShephardA common source of failure in a human‑dependent barrier or safety critical task is a designed‑in mismatch error. The mismatch is a cognitive demand that exceeds the human capability to reliably and promptly respond to that demand given the plausible situations at that moment. Demand situations often include incomplete information, increased time pressures, and challenging environments. This book presents innovative solutions to reveal, prevent, and mitigate these and many other cognitive‑type errors in barriers and safety critical tasks. The comprehensive model and methodologies also provide insight into where and to what extent these barriers and task types may be significantly underspecified and the potential consequences.This title presents a new and comprehensive prototype design and lifecycle model specific to human‑dependent barriers and safety critical tasks. Designed to supplement current practice, the model is fully underpinned by cognitive ergonomics and cognitive science. The book also presents a compelling case for why a new global consensus standard specific to human‑dependent barriers is needed. Taking a novel approach, it presents its suggested basis, framing, and content. Both solutions seek to redress deficiencies in global regulations, standards, and practice. The model is guided by industry recommendations and best practice guidance and solutions from globally recognized experts. Its processes are fully explained and supported by examples, analysis, and well‑researched background materials. Real‑life case studies from offshore oil and gas, chemical manufacturing, transmission pipelines, and product storage provide further insight into how overt and latent design errors contributed to barrier degradation and failure and the consequence of those errors.An essential and fascinating read for professionals, Human Barrier Design and Lifecycle: A Cognitive Ergonomics Approach and Path Forward will appeal to those in the fields of human factors, process and technical safety, functional safety, display and safety system design, risk management, facility engineering, and facility operations and maintenance.Chapters 1 and 8 of this book are freely available as downloadable Open Access PDFs at http://www.crcpress.com under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BYNC-ND) 4.0 International license.
Human-Centered Service Design for Healthcare Transformation: Development, Innovation, Change
by Mario A. PfannstielThis book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.
Human-Centered Services Computing for Smart Cities: IEICE Monograph
by Yohei Murakami Kosaku KimuraThis open-access book compiles seven monographs from researchers at the forefront of services computing and artificial intelligence for smart cities. This is structured into three thematic parts: service composition, big data analysis, and service integration for smart cities.The first part describes service compositions for smart cities, where interaction between services and the physical world, including humans, is paramount, unlike services on the Web and clouds. The second part addresses the challenges of big data analytics in smart cities, with a focus on privacy-preserving methodologies. The third part reports human-centered service integration for applications in smart cities.