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Managing Care: How Clinicians Can Lead Change and Transform Healthcare
by Richard BohmerHealthcare systems worldwide are swamped with demand, short of resources, and ill-equipped to respond to global health crises like COVID-19. This book is a guide for reforming healthcare delivery. The way we organize care matters, and the people best positioned to drive this are the clinicians who deliver care. The book offers a framework for transforming healthcare delivery that covers operational design, change management, long-term learning, and organizational environment. It describes the work of leading local operational change; identifies key decisions to be made, actions to be taken, and factors that must be taken into account; and gives clinicians the tools and perspectives they need to lead change.The challenge of modern healthcare is to develop better organizations capable of delivering compassionate and individualized care on a grand scale while preserving the personal relationship between clinician and patient and the quality of care at the ward, operating room, clinic, or practice. Informed by extensive research and experience with systems all over the world, Richard Bohmer shows how organizations may transform by deploying a new workforce of clinical change leaders and how clinicians can take greater control over their own working environments.
Skills for Career Success: Maximizing Your Potential at Work
by Elaine BiechThis career development tool kit is for people who want to take charge of their own professional futures.If you want to have a career that is meaningful and inspires you, you must prepare for it the same way you would a marathon—developing an overall training plan to carry you through to race day and beyond. This is especially important in today's unpredictable work world, where organizations are in a state of constant flux, and many have either eliminated their employee development programs or adopted a generic, one-size-fits-all approach.Skills for Career Success maps the strategies and skills you will need to take responsibility for your own future. It provides an overview of career development basics, including how to write an Individual Development Plan (IDP) that is practical and useful to you. The core of the book is an easy-to-navigate catalog of fifty-one critical skills, such as communicating clearly, adapting to situations, advocating for yourself, managing time, and selling your ideas. For each skill, there are actions you can take immediately, ongoing practices, and long-term goals. Beyond the skills, there is advice for keeping your career on track, mapping a path beyond your current job, overcoming personal roadblocks, finding your passion at work, and initiating talent conversations with your manager. There are also guidelines for managers who want to bring out the best in their people.
A Leadership Kick in the Ass: How to Learn from Rough Landings, Blunders, and Missteps
by Bill Treasurer"This is one of the most unique and valuable books you will read all year, and I highly recommend it."—Jim Kouzes, coauthor of the bestselling and award-winning The Leadership Challenge and Dean's Executive Fellow of Leadership, Leavey School of Business, Santa Clara UniversityEven the best leaders—in fact, most of the best leaders—start out as decidedly bad ones. And sooner or later they reach a moment of reckoning that leadership expert Bill Treasurer calls the leadership kick in the ass. When it happens, it feels like it's all over. But Treasurer says that with the right attitude, that kick can be a new beginning. Based on his work with thousands of leaders, this book reveals how to turn those ego-bruising events into the kind of transformative experiences that mark the paths of great leaders. As Steve Jobs famously said, "Getting fired was the best thing that ever happened to me." This book is a survival guide, coach, and morale booster to help you use that kick to move forward instead of fall down. If you succeed, the next place you get kicked might be upstairs.
DEI Deconstructed: Your No-Nonsense Guide to Doing the Work and Doing It Right
by Lily ZhengThe comprehensive and foundational text for critically analyzing and applying actionable DEI techniques and strategies, written by one of LinkedIn's most popular experts on DEI.The importance of diversity, equity, and inclusion in the workplace cannot be understated. But when half-baked and under-developed strategies are implemented, they often do more harm than good, leading the very constituents they aim to support to dismiss DEI entirely.DEI Deconstructed analyzes how current methods and best practices leave marginalized people feeling frustrated and unconvinced of their leaders' sincerity, and offers a roadmap that bridges the neatness of theory with the messiness of practice. Through embracing a pragmatic DEI approach drawing from cutting-edge research on organizational change, evidence-based practices, and incisive insights from a DEI strategist with experience working from the top-down and bottom-up alike, stakeholders at every level of an organization can become effective DEI changemakers. Nothing less than this is required to scale DEI from interpersonal teeth-pulling to true systemic change. By utilizing an outcome-oriented understanding of DEI, along with a comprehensive foundation of actionable techniques, this no-nonsense guide will lay out the path for anyone with any background to becoming a more effective DEI practitioner, ally, and leader.
Saving Face: How to Preserve Dignity and Build Trust
by Maya Hu-Chan"Maya Hu-Chan shares a blueprint for becoming a more empathetic, self-aware, and inclusive leader. Saving Face guides us to consider different perspectives, to think first and speak last, and to respect others above all else."—Frances Hesselbein, former CEO, Girl Scouts of the USA, and Presidential Medal of Freedom recipientOrganizations now need to attract, retain, and motivate teams and employees across distance, time zones, and cultural differences. Building authentic and lasting human relations may be the most important calling for leaders in this century. According to management and global leadership specialist Maya Hu-Chan, the concept of "saving face" can help any leader preserve dignity and create more empathetic cross-cultural relationships. "Face" represents one's self-esteem, self-worth, identity, reputation, status, pride, and dignity. Saving face is often understood as saving someone from embarrassment, but it's also about developing an understanding of the background and motivations of others to discover the unique facets we all possess. Without that understanding, we risk causing others to lose face without even knowing it. Hu-Chan explains saving face through anecdotes and practical tools, such as her BUILD leadership model (Benevolence, Understanding, Interacting, Learning, and Delivery). This book illustrates how we can give face to create positive first impressions, avoid causing others to lose face, and, most importantly, build trust and lasting relationships inside and outside the workplace.
Interpersonal Skills for Portfolio, Program, and Project Managers
by Ginger Levin DPA, PMP, PgMPImprove Your Interpersonal Skills to Achieve Greater Management Success!Any formula for management success must include a high level of interpersonal skills. The growing complexity of organizational portfolios, programs, and projects, as well as the increasing number and geographic dispersion of stakeholders and employees, makes a manager's interpersonal skills critical. The frequency and variety of interpersonal interactions and the pressure to perform multiple leadership roles successfully while ensuring customer satisfaction have never been greater.Interpersonal Skills for Portfolio, Program, and Project Managers offers practical and proven tools and methods you can use to develop your interpersonal skills and meet the challenges of today's competitive professional environment.Develop the interpersonal skills you need to:• Build effective, high-performing teams• Work efficiently with virtual teams• Develop approaches to build and maintain relationships with stakeholders at all levels• Handle stress and deal with unexpected critical incidents• Motivate your teamWhatever your level of experience, you will find these practical and proven methods to be the best formula for improving your interpersonal skills-and enhancing your management success.The chapters include discussion questions, making this a perfect text for use in academic or workshop settings.
Wired and Dangerous: How Your Customers Have Changed and What to Do About It
by Chip R. Bell John R. PattersonIn an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain – they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a companyÆs customer service doesnÆt adapt to these new conditions, they will get burned by bloggers and viral videos that can severely damage their reputation. This book describes exactly what todayÆs customers expect and how to give it to them. In Wired and Dangerous, Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call \u201cService Calm\u201d. The three steps to Service Calm sound simple, but they draw on sophisticated psychological principles and are profound in application: 1) Deal with Self, 2) Deal with Customer, 3) Deal with Context.
The Power of Your Past: The Art of Recalling, Recasting, and Reclaiming
by John P SchusterMost of us don't use our yesterdays very well. With our cultural obsession with living in the moment, we neglect to engage in creative reflection on our personal histories. In The Power Of Your Past, John Schuster systematically demonstrates that our pasts are the biggest, most accessible, and most under-utilized of resources for anyone wanting to make positive changes. In contrast to other more technical, spiritual, or therapeutic guides that address working with one's past, he offers a balanced, practical and accessible approach through an actionable three-phase model: Recalling, Reclaiming, and Recasting. He provides exercises that link past events to achieving sounder interpretations and illustrates the process with inspiring histories of those who have experienced transformative results through embracing their own professional and personal pasts. Schuster provides insight, encouragement, and steps for essential professional and personal development. Readers who follow this model will make progress in careers short on heart and meaning, overcome obstacles that other methods can't address, and make decisions based on their truth, not the versions of truth they have inherited and not fully examined. They will enjoy the peace of mind that comes with the knowledge that all they need to grow--insight, courage and persistence are the ingredients--is already within.
Anytime Coaching: Unleashing Employee Performance
by Teresa Wedding Kloster Wendy Sherwin SwireTransform Your Workplace with Anytime CoachingThe Practical Leader series offers a roadmap for individuals striving to achieve leadership effectiveness within the context of today's complex world. Each book explores a different essential element of successful leadership, providing readers with insightful, real-world perspectives, as well as practical tools and techniques, to help them maximize their potential—-personally and professionally.Real-life stories, practical tips and techniques, and the Anytime Coaching model equip managers with a set of coaching tools they can use immediately to transform the way they work with employees and colleagues. This second edition describes how recent findings in neuroscience support the effectiveness of Anytime Coaching practices. You will also discover how the practice of mindfulness can enhance your ability to observe yourself and others. Practical tools and exercises to help you be more present, aware, and focused in day-to-day interactions are included.Whether you lead a cross-functional team on a short-term project or formally manage large groups of people on a daily basis, Anytime Coaching will help you improve performance and achieve results.
The Restoration Economy: The Greatest New Growth Frontier
by Storm CunninghamThe Restoration Economy reveals the previously undocumented trillion-dollar global industries that are restoring our natural and manmade environments. Restorative development is rapidly overtaking new development because we are running out of things to develop. Most natural areas are already either farmed or degraded, and cities have built all the way to their borders. However, there is no lack of things to redevelop and restore. Storm Cunningham surveys the wide range of restoration industries and points out the connections among them. He shows, for example, how the restoration of a river ecosystem can have a major impact on the commercial success of a redeveloped historic urban waterfront. Written for a broad range of audiences, The Restoration Economy is an entertaining blend of business, science, and economics that details exciting new business and investment opportunities in this dynamic economic sector.
Why We Elect Narcissists and Sociopaths—And How We Can Stop!: Understanding, Spotting, And Defeating High-conflict Politicians
by Bill EddyBestselling author, therapist, lawyer, and mediator Bill Eddy describes how dangerous, high-conflict personalities have gained power in governments worldwide—and what citizens can do to keep these people out of office. Democracy is under siege. The reason isn't politics but personalities: too many countries have come under the sway of high-conflict people (HCPs) who have become politicians. Most of these high-conflict politicians have traits of narcissistic personality disorder, antisocial (i.e., sociopathic) personality disorder, or both. This is the first and only guide for identifying and thwarting them. HCPs don't avoid conflict, they thrive on it, widening social divisions and exacerbating international tensions. Eddy, the world's leading authority on high-conflict personalities, explains why they're so seductive and describes the telltale traits that define HCPs—he even includes a helpful list of forty typical HCP behaviors.Drawing on historical examples from Hitler, Stalin, Mao, and Nixon to Trump, Maduro, and Putin, Eddy shows how HCPs invent enemies and manufacture phony crises so they can portray themselves as the sole heroic figure who can deal with them, despite their inability to actually solve problems. He describes the best ways to expose HCPs as the charlatans they are, reply to their empty and misleading promises, and find genuine leaders to support. Eddy brings his deep psychotherapeutic experience to bear on a previously unidentified phenomena that presents a real threat to the world.
Project Requirements: A Guide to Best Practices
by Ralph R. YoungProject Requirements: A Guide to Best Practices gives project managers tools they can assimilate and apply easily to improve project success rates, reduce development costs, reduce rework, and accelerate time to market. Based on experience and best practices, this valuable reference will help you:• Clarify real requirements before you initiate project work• Improve management of project requirements• Save time and effort• Manage to your schedule• Improve the quality of deliverables• Increase customer satisfaction and drive repeat businessProject Requirements: A Guide to Best Practices provides project managers with a direct, practical strategy to overcome requirements challenges and manage requirements successfully.
Real Time Strategic Change: How to Involve an Entire Organization in Fast and Far-Reaching Change
by Robert H. JacobsReal time strategic change is a way of redesigning how organizations change-a mindset and accompanying methodology-that ensures that • Change occurs at a fast pace and in real time throughout an organization. • Change occurs simultaneously within the whole organization. • Buy-in, commitment to, and ownership of a change effort is a natural by-product of involving people in the process of change. • People feel responsible for the ultimate success of the organization's change effort. • Broad, whole-picture views of the organization's reality form the basis of information used to support people in making changes. • Change is viewed as an integral component of people's "real business." • Substantial changes are made across an entire organization. The most successful organizations of the future will be those that are capable of rapidly and effectively bringing about fundamental, lasting, system-wide changes. In response to this challenge, Real Time Strategic Change advocates a fundamental redesign of the way organizations change. The result is an approach that involves an entire organization in fast and far-reaching change. Interactive large group meetings form the foundation for this approach, enabling hundreds and even thousands of people to collaborate in crafting their collective future. Change happens faster because the total organization is the "in group" that decides which changes are needed; and the actions people throughout the organization take on a daily basis are aligned behind an overall strategic direction that they helped create. Complete with conceptual frameworks, tools and techniques, agendas, and roles key actors need to play, this is the first book published on this powerful approach to organizational change. The process Robert Jacobs details has proven effective in diverse settings, ranging from business and industry to health care, education, government, non-profit agencies, and communities. Real Time Strategic Change demonstrates the flexibility and power of this approach in stories from such diverse organizations as Marriott Hotels, Ford Motor Company, Kaiser Permanente, First Nationwide Bank, United Airlines, and a group of 18 school districts.
Leadership for a Fractured World: How to Cross Boundaries, Build Bridges, and Lead Change
by Dean WIlliamsLeaders today—whether in corporations or associations, nonprofits or nations—face massive, messy, multidimensional problems. No one person or group can possibly solve them—they require the broadest possible cooperation. But, says Harvard scholar Dean Williams, our leadership models are still essentially tribal: individuals with formal authority leading in the interest of their own group. In this deeply needed new book, he outlines an approach that enables leaders to transcend internal and external boundaries and help people to collaborate, even people over whom they technically have no power.Drawing on what he's learned from years of working in countries and organizations around the world, Williams shows leaders how to approach the delicate and creative work of boundary spanning, whether those boundaries are cultural, organizational, political, geographic, religious, or structural. Sometimes leaders themselves have to be the ones who cross the boundaries between groups. Other times, a leader's job is to build relational bridges between divided groups or even to completely break down the boundaries that block collaborative problem solving. By thinking about power and authority in a different way, leaders will become genuine change agents, able to heal wounds, resolve conflicts, and bring a fractured world together.
A Black Woman's Guide to Getting Free
by Tamara Winfrey HarrisEmpowering, feminist guidance for Black women on living unapologetically and authentically-from the bestselling author of The Sisters Are Alright.Unshackle your authentic self from the expectations and stereotypes of American culture through the 6 pillars of living free as a Black woman.Tamara Winfrey Harris harnesses her knowledge as a two-time author and storyteller of the Black femme experience and nationally known expert on the intersections of race and gender to deliver a sharp feminist analysis that is illustrated by real-life stories and examples plucked from popular culture and intimate Black woman-to-Black woman truth-telling.This book is separated into two parts. First, the meaning of liberation is explored and Black women will be guided in creating sustaining practice to mature their well-being along the freedom journey. In part two, readers are introduced to the 6 pillars of living free as a Black woman: Spot the distortionsKnow your truthCelebrate the real youUnderstand the cost of liberationPractice freedomSEE free Black women everywhereWith the bold, astute writing that you have come to expect from Winfrey-Harris, A Black Woman's Guide to Getting Free urges Black women everywhere to choose themselves, and choose freedom, in a world that would have you chained.
Leading People Through Disasters: An Action Guide: Preparing for and Dealing with the Human Side of Crises
by Liz Guthridge Kathryn McKee, SPHRSooner or later, most organizations will face some kind of disaster--flood, fire, hurricane, earthquake, workplace violence, bombings, even the arrest or sudden death of the CEO. Existing books on crisis management deal almost exclusively with physical breakdowns, logistics issues, data losses and environmental and economic impacts. But it is people who actually make a business run, and Leading People Through Disasters is the first book to deal with the all-important human side of recovery. Kathryn McKee and Liz Guthridge show how to ensure that your business continuity plan addresses human as well as business issues and they offer detailed advice on what to do when disaster actually strikes--how to keep people safe, calm, and informed; help managers care for employees; and deal with employees' immediate and ongoing emotional and psychological needs while getting the organization back on its feet. This comprehensive guide features a wealth of examples, checklists, forms, and other practical tools that will help you take action when you need it most.
Women Lead the Way: Your Guide to Stepping Up to Leadership and Changing the World
by Linda Tarr-WhelanOffers practical steps for women to bring their passion, brains, and background to the power tables and make life better for themselves, their company or organization and global society. • Combines compelling research, international experience, and fascinating personal stories with solid advice • Tarr-Whelan has extensive background as a business woman, a government official, a non-profit leader, and a nurse A few “first women” are making key decisions in high places but a few is not enough to have a significant impact. Changing what gets decided takes changing who makes the decisions. But with just 17% of Congressional seats and 14% of Fortune 500 board seats held by women, the leaders defining priorities and solutions continue to look and act much the same as generations ago. Linda Tarr-Whelan marshals eye-opening facts and figures to decisively dispel the myths that still hold women back and shows women how to build their confidence and skills to pioneer a distinctive approach to leadership, one that emphasizes collaboration, communication and consensus. The proven tipping point, surprisingly, is just 30%--when women’s representation at the top reaches 30%, real change starts to happen. Drawing on her extraordinarily diverse background as a consultant, organizer, and diplomat, Tarr-Whelan offers a women-led strategy for change and a complete set of practical road-tested tools readers can use to become powerful partners in creating a better future in a rapidly changing world. Closing the leadership gap is a win for everyone—it brings in new ideas, creates a more balanced and productive work environment, a revitalized social compact and demonstrable positive effects on the bottom line in business and government. Women Lead the Way artfully combines advocacy, research, and tactical guidance to help readers wedge the door open and bring more women through and up.
Great Lessons in Project Management
by David Pratt PMPLearn from Other Projects to Avoid Pitfalls on Your Projects!Projects fail at an alarming rate, whether they are information technology, training, construction, or policy development projects. No matter the focus, each year we experience an abundance of challenged projects that either require super-human effort to resuscitate or die an untimely death.Great Lessons in Project Management is a treasure trove of lessons learned from troubled projects—and from projects that went well. This collection of stories describes the events surrounding a particular challenge a project manager faced or a tool that another used effectively. Project managers of all types of projects can draw on these stories to validate their own good practices and to avoid the pitfalls so many have encountered on their projects.
Second Innocence: Rediscovering Joy and Wonder; A Guide to Renewal in Work Relati Ons and Daily Life
by John B. Izzo"What might happen," John Izzo writes, "if we began to think of innocence as a quality we bring to our lives, a perspective and a way of looking at the world, which is not replaced by experience but which influences our experience? When we choose innocence as a frame to experience the world, the qualities of hope, idealism, openness, and faith nurture the experience of wonder and joy in our lives." In the tradition of Robert Fulgham and Richard Carlson, Izzo uses his experiences as a son, husband, father, employee, minister, author and corporate speaker to inspire readers to see the world from this new, rejuvenating perspective. Chapters with titles like Full Speed Ahead In The Wrong Direction, Choose Your Glasses Carefully, Getting Past Your Expiration Date, The Burned-Out Buddha and The Power of Not Now explore how to reclaim our innocence in four realms --- daily life, faith, work, and relationships. "It is not that experience should not shape our idealism", Izzo tells us. "In fact, our initial innocence must be shaped by our experiences. To hold on to our innocence is a life long process and it is our ability to foster the quality of innocence that continues to bring us to the edge of what is possible in our lives and in our communities. That we may choose innocence and idealism while incorporating the harder experiences of living is the core premise of this book." Both practical and inspiring, Second Innocence combines wonderful stories with an inspiring philosophy to help us maintain our idealism and enthusiasm throughout our lives.
Human Resource Management in the Knowledge Economy: New Challenges, New Roles, New Capabilities
by Cyndy Lengnick-Hall Mark Lengnick-HallOffers a fundamentally new conceptual model for the human resource function to meet the challenges of the knowledge economy Provides concrete suggestions for implementing this model, including numerous examples of effective practices from leading-edge firms Synthesizes current thinking on knowledge management and intellectual capital and identifies how human resource management can make a value-added contribution As more organizations recognize the importance of intellectual capital and knowledge management to competitive success, you would expect human resources (HR) to move to the forefront of organizational leadership. Yet, to the contrary, HR continues to be criticized for its operational and bureaucratic focus and its inability to keep up with changes in the environment. Human Resource Management in the Knowledge Economy examines how human resource management must change if it is to remain a vital part of the organization. The Lengnick-Halls show how HR departments can move beyond a simple operational focus on attracting, selecting, developing, retaining, and using employees to a more strategic focus on managing human capital and managing knowledge. The book identifies the most important features of the knowledge economy and details four new roles HR must adopt in order to help organizations succeed in this new environment: human capital steward, knowledge facilitator, relationship builder, and rapid deployment specialist. Each of these roles is defined and described in detail using examples from leading-edge businesses. Human Resource Management in the Knowledge Economy describes how human resource management has evolved and continues to evolve to meet the increasing demands of organizations for sources of competitive advantage.
Hot Spots: Why Some Teams, Workplaces, and Organizations Buzz with Energy - And Others Don't
by Lynda GrattonYou always know when you are in a Hot Spot. You feel energized and vibrantly alive. Your brain is buzzing with ideas, and the people around you share your joy and excitement. Things you've always known become clearer, adding value becomes more possible. Ideas and insights from others miraculously combine with your own to create new thinking and innovation. When Hot Spots arise in and between companies, they provide energy for exploiting and applying knowledge that is already known and genuinely exploring what was previously unknown. Hot Spots are marvelous creators of value for organizations and wonderful, life-enhancing phenomena for each of us. Lynda Gratton has spent more than ten years investigating Hot Spots--discovering how they emerge and how organizations can create environments where they will proliferate and thrive. She has studied dozens of companies and talked to hundreds of employees, managers, and executives in the US, Europe, and Asia. She has asked the important questions: Why and when do Hot Spots emerge? What is it about certain groups of people that support the emergence of Hot Spots? What role do leaders play? She's discovered a host of elements that together contribute to the emergence of Hot Spots--creating energy and excitement, and supporting and channeling that energy into productive outcomes. In this groundbreaking book, Gratton describes four crucial qualities that an organizational culture must have to support the emergence of Hot Spots, looks at what leaders can do to encourage them, and offers activities and tools you can use in your own company to increase the probability of them arising. In these days when traditional organizational boundaries are becoming barriers to progress, Gratton offers advice and guidance that you can use right now to increase the probability of Hot Spots emerging in your organization.
Power Through Partnership: How Women Lead Better Together
by Betsy Polk Maggie Ellis ChotasWINNER OF THE 2015 SILVER MEDAL IPPY AWARD IN BUSINESS/CAREER/SALES. Betsy Polk and Maggie Chotas have learned something powerful: when women work together they discover a level of support, flexibility, confidence, accountability, and freedom to be themselves that they rarely find in other work relationships. Drawing on their own twelve-year partnership and from interviews with 125 women business partners, Polk and Chotas demolish the myths that keep women from collaborating and offer advice for handling a host of potential challenges. This groundbreaking book shows that when women team up—combining complementary skills, channeling their egos into the partnership, and encouraging each other—they can work as full equals to achieve something that's exponentially greater than each woman alone.
Finding Our Way: Leadership for an Uncertain Time
by Margaret J. WheatleyFor years, Margaret Wheatley has written eloquently about humanizing our organizations and helping people to work together more effectively and compassionately. She has shown how breakthroughs in chaos theory and quantum physics can enable organizations to function more like responsive, self-organizing living systems, rather than cold mechanisms of control. And she has gradually expanded these ideas into the wider arena of human society.In short, Margaret Wheatley is one of the most innovative and influential organizational thinkers of our time, and Finding Our Way brings together her shorter writings for the first time, touching on all the topics she has addressed throughout her career, showing how she has applied the ideas in her books s in many different situations. "The pieces presented here", she writes, "represent ten years of work, of how I took the ideas in my books and applied them in practice in many different situations. However, this is not a collection of articles. I updated, revised, or substantially added to the original content of each one. In this way, everything written here represents my current views on the subjects I write about." Provocative, challenging, at times poetic, and often deeply moving, Finding Our Way sums up Wheatley's thinking on a diverse scope of topics from leadership and management to education and raising children in turbulent times; from societal commentary to specific organizational techniques and more.
The 6 Enablers of Business Agility: How to Thrive in an Uncertain World
by Karim HarbottAdopting the latest agile tools and practices won't be enough to respond to rapid market change. Leaders must first lay the groundwork by creating the right environment for these tools to work. Many managers struggle to install the underlying organizational operating system for business agility. High-performing agile organizations depend on the strength of six key enabling factors: leadership, culture, structure, people, governance, and ways of working. This book explains why these factors are important and how they work together to increase organizational agility. Real-world examples, stories, and tools will help leaders get realistic about the scope of changes needed in their organizations and show them how to get started.Karim Harbott does not offer a book of recipes. Instead, he focuses on mindset, principles, and general patterns. This book summarizes of the most important factors in increasing organizational agility and why they work, which leaders will need to consider in a so-called agile transformation. Because every organization is different, each will have its own route to agility and high performance. Managers will need to tackle all the areas that are crucial to creating an environment in which any chosen approach can work.
Revolutionizing Business Operations: How to Build Dynamic Processes for Enduring Competitive Advantage
by Tony Saldanha Filippo PasseriniDon't risk the dire consequences of your work processes becoming obsolete-discover a powerful model for constant, ongoing, enterprise-wide process evolution and optimization.If you have a great product, but don't have the operations in place to efficiently and effectively support it-production, manufacturing, sales, finance, human resources, etc.-you won't succeed. Product innovation is seen as flashier and so gets far more attention, but you can create an enduring competitive advantage by revolutionizing business operations. The problem is most attempts to improve business operations are reactive, sporadic, and siloed. Tony Saldanha and Filippo Passerini's Dynamic Process Transformation model provides a living model for constant, ongoing process evolution and optimization. The authors focus on maximizing three drivers of change. First, open market rules-each business process must be run as a separate business, instead of via monolithic mandates coming down from on high. Second, there must be unified accountability- outcomes must be clear and consistent across the company, instead of being siloed within departments. And third, there needs to be a dynamic operating engine, a methodology to convert the constantly changing business process goals into tactical day-to-day employee actions.With numerous examples from leading companies, this book shows how to proactively keep business processes across the company from becoming obsolete and take advantage of a neglected key to success.